User guide

Phone and System Administration
Clearing Alarms
Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009 Page 41
Table 6. Minor System and Voice Processing Alarms
Alarm Text Description and Action Required
SYS ALARM #10
xNNNN OFF HOOK
A phone has remained off-hook and inactive past the expiration of the Inactivity Alarm
timer. The display and the SMDR indicate which phone is off-hook. The lamps in the
button for that station on attached Direct Station Select (DSS) units or Programmable
Key Module (PKM) units and on the Speed Dial buttons of other phones flutter
continuously.
Locate the phone and replace the handset in the cradle. Calls being transmitted over
the secondary voice path are not affected or interrupted by an off-hook alarm
condition.
SYS ALARM #11 xNNNN
EMERGENCY
A user has dialed the Emergency Call feature code. The system has seized a trunk
and dialed the emergency phone number that will bring responders to the location
where the 5000 CP Base Server is installed.
The default Emergency Call code for U.S. systems is 911, and the default code for
European systems is 999. Emergency dial sequences, such as 112 for some
European localities, can be programmed for the location where the 5000 CP Base
Server is installed. However, if an appropriate emergency phone number is dialed from
a remote location to ensure response to that location, no alarm will appear at the
administrator phones.
No action is required, just clear the alarm. To facilitate emergency services reaching
the party in need, determine who made the emergency call and where help is needed.
SYS ALARM #16
NO DELAYED MAJOR
The system was unable to perform a scheduled delayed major reset because the
system was not idle.
If this alarm recurs, contact service personnel.
SYS MGR LINK ERR #17
<error string>
The certificate is not yet valid or the system is not connected to the appropriate
System Manager server.
Contact service personnel.
SYS ALARM #18
SYS MGR INV CERT
A corrupt certificate was uploaded or there was an error in writing the file.
Contact service personnel.
SYS ALARM #20
CHECK PRINTER
The printer is not functioning properly.
Check that the cable and the power cord are connected, and that it has paper and
toner.
SYS ALARM #21
V-MAIL 80% FULL
The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice
Mail cannot accept any messages until disk space is made available.
Contact service personnel.
SYS ALARM #22
V-MAIL 100% FULL
100 percent of the external voice mail disk space is in use. Voice mail cannot accept
any messages until disk space is made available.
Contact service personnel.
SYS ALARM #23
SMDR 80% FULL
The SMDR disk space on the external voice processing system is 80 percent full. If it
reaches 100 percent before the SMDR information is cleared, no further SMDR
recording will be possible.
Contact service personnel.
SYS ALARM #24
SMDR 100% FULL
100 percent of the SMDR disk space on the external voice processing system is in
use. No further SMDR recording is possible.
Contact service personnel.
SYS ALARM #32
INSUF BAND
The IP Network does not have enough bandwidth to support the IP call that is
currently connected to the extension. If this alarm is generated frequently, it could
indicate a network problem that requires the attention of your network administrator.