User guide

Phone and System Administration
Changing Do-Not-Disturb (DND) Messages
Page 20 Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009
Changing Do-Not-Disturb (DND) Messages
You can delete or change the default DND messages. A phone in DND halts all pages,
incoming intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks,
recalls, and direct ring-in calls are not blocked. Another user calling the phone while it is in DND
hears a repeating signal of four fast tones and a pause. Display phones show the DND
message. The caller cannot camp on, but can queue or leave a station message at the phone.
In a network, each node has a list of DND messages that can be used only on that node. For
reference, you can view default DND messages and record new messages in Table 9 on
page 50. Refer to the appropriate phone user guide for more information about using DND
Messages.
To program DND messages:
1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER
PASSWORD appears (otherwise, go to step 3).
2. Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears.
3. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.
4. Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20)
appears.
5. Do one of the following:
• Enter a message number, and then press #.
• Press the SCROLL menu button, and then use the Volume buttons or the NEXT
and PREVIOUS menu buttons to scroll through the options.
6. When the display shows the message that you want to change, enter the 1- to 16-
character new message (you do not have to select the message). See “Dialpad
Character Descriptions” on page 7 for dialpad character descriptions.
7. Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.
8. Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20)
appears. To program another message, scroll to the message you want and repeat steps
6 and 7. After programming all messages, press # while the display shows SELECT
DND MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER
SYSTEM OPTION (1 - 4).
9. When you are finished with all programming, press the Speaker button or # repeatedly to
exit the programming session.
NOTES
When using primary and secondary languages, the system has default DND
messages in both languages. When changing DND messages, you should keep
the meanings for the messages in both lists the same. For example, if you change
the primary language DND message “02” to “PAGE ME,” program a similar
message for message “02” in the secondary language.
You must use a Mitel 8660/8662 six-line display phone to reprogram messages
that use Katakana (Japanese) characters. The Japanese language is not
supported on the 5000-series phones.
NOTE
At any time, you can press
*
to return to the previous menu, or press the Speaker
button to exit the programming session and cancel any unsaved changes.
NOTE
You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save
DND message changes.