User guide

Phone and System Administration
Programming Phone Toll Restrictions
Mitel
®
5000 CP Administrator Phone Guide – Issue 3.2, September 2009 Page 15
Programming Phone Toll Restrictions
You can program toll restriction classes of service (COS) for specific system phones. A COS
restricts or allows certain digit patterns when external phone numbers are dialed. COS options
are programmed individually for phones, voice processing system applications, and trunk
groups. Separate COS designations are available for Day and Night Modes. A phone or trunk
group can have a combination of COS restrictions. See page 17 for instructions.
Table 4 below and Table 5 on page 16 describe default U.S. and European COS values.
NOTES
System Speed Dial numbers can be programmed to bypass COS restrictions on a
system-wide basis. If the option is not enabled, all System Speed Dial numbers
are subject to toll restriction.
Because conditions may exist when critical or life-threatening situations need to be
reported, the Emergency Call access code (911 U.S. or 999/112 Europe) overrides
all toll restrictions and trunk access programming.
Table 4. Default U.S. Class of Service Values
COS Name Restriction
01
ARS Only This is a phone class of service only. It is not used for trunk groups. Also, the Automatic
Route Selection (ARS) feature, which is standard on the 5000 CP system, is required.
Calls can only be placed using the ARS feature. The user hears reorder tones when
attempting to place a call using any other method. A restricted user can still select
individual trunks if the trunks are designated as “exempt from ARS Only,” or if they were
transferred, were placed on hold, or are recalling or ringing. Trunk restriction determines
which trunks in the ARS route group can be selected by the phone or application.
02
Deny Area/
Office
This restriction is divided into eight user groups to allow the use of varying area/office
code restriction tables. This is useful for reducing restrictions for some of the phones,
applications, or trunk groups while increasing restrictions for others. Each phone,
application, and trunk group is assigned a day mode and a night mode user group in DB
Programming. Within each user group, area codes can be designated as restricted,
allowed, or extended. Restricting an area code prevents users from placing calls to that
area code. Allowing an area code allows all office codes within that area code.
Designating an area code as extended allows the programmer to determine which office
codes (up to 800) are allowed or restricted within that area code.
03
Deny
Operator
Calls to operator numbers are restricted.
04
Deny Toll
Access
Calls to numbers containing a toll string (defaults to 1) are restricted.
05
Deny
International
Calls to international numbers are restricted.
06
Deny Equal
Access
Calls that begin with equal access digits (10XXX or 101XXXX) are restricted.
07
Deny Local
Calls
Calls to local numbers are restricted.
08
Denied
Numbers
Calls to programmed “denied” numbers (defaults to 1900NXXXXXX+ and 976XXXX+)
are restricted.
09
Allowed
Numbers
Calls to programmed “allowed” numbers (defaults to 1800NXXXXXX+) are allowed,
even if number also matches a dial pattern in a restricted class of service that is
assigned to the phone, application, or trunk group being used.
COS designations 01 to 09 have default values. COS designations (10 to 16) do not have default values and are
blank. All COSs are programmable. Each may be specified as an “allowed” or “denied” class of service, dialing
patterns can be programmed for each, and each can be assigned to phones and trunk groups as needed.