MITEL 5000 Communications Platform (CP) Administrator Phone Guide
System and Diagnostics Administrator Features Quick Reference Guide This guide provides information for frequently used administrator phone features. For more information about these and other features, refer to the main Administrator Phone Guide. Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears.
Setting the System or Network Date and Time Programming System Speed-Dial Numbers 1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears. 1. Dial 9801. PROGRAM SYS SPD # appears. 2. Use the dialpad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008. 2. Enter the System Speed Dial location code (000– 999 or 0000–4999). ENTER NAME appears. 3. Use the dialpad buttons to enter the time in hours and minutes.
Part Number 580.8001 Mitel 5000 Communications Platform (CP) Administrator Phone Guide Issue 3.
Notice This document is released by Mitel Networks Corporation as a guide for administrator phone users. It provides information necessary to properly administer the system using a designated administrator phone. The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost.
Contents Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Networks and Nodes . . . . . . . . . . . . . .
Contents Individual Trunk Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Reference 47 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature References . . . . . . . . . . . . . . . . . . . . . . . .
Overview Introduction Introduction This Mitel® 5000 CP Administrator Phone Guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5000 Communications Platform (CP). For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide.
Overview Additional References Additional References Refer to the following references for additional information. Feature References The administrator phone functions as both a standard system phone and an administrator phone. However, because this guide describes features that are programmed from the administrator phone only, refer to the appropriate phone user guides for detailed feature descriptions and end-user instructions.
Overview Multicultural English References Multicultural English References This guide is intended for audiences in the United States (U.S.) and in the Mitel European market, which includes the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and jargon, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well.
Phone and System Administration Phone and System Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Phone Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Dialpad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone and System Administration Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Alarm Differences . . . . . . . . . . . . . .
Phone and System Administration Introduction Introduction You can use the administrator phone for several simple system administrative tasks. You may notice some feature differences between the phone types, as described below. Use a Mitel 5340, 8662, 8660, 8568, or 8560 phone to administer the system. Phone Feature Button Differences Table 2 describes differences between the Mitel 5340, 8662, 8660, 8568, and 8560 phones when using feature buttons to enter dialpad characters or activate features.
Phone and System Administration Single-Node and Network (Multi-Node) Configurations Single-Node and Network (Multi-Node) Configurations Your system may be a stand-alone system (single node) or it may be connected to more than one node as a network (multi-node). In some cases, you can use the administrator phone to configure network node features. See “System Networks and Nodes” on page 3 for more information.
Phone and System Administration System Date and Time System Date and Time You can reset the system time or date when it is necessary, for example, when the system is defaulted or for daylight-savings time. The date and time are shown on all display phones and Station Message Detail Recording (SMDR) reports, which record call activity data. If enabled in DB Programming, the 5000 CP system supports Automatic Daylight Savings Time (British Summer Time, in Europe).
Phone and System Administration Synchronizing Network Times Synchronizing Network Times You can synchronize the minutes past the hour across a network configuration without changing the hour. This is useful when nodes are in different time zones. If a node time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time is automatically synchronized every day at 12:30 A.M. (00:30), using the time setting on the lowest node number.
Phone and System Administration System Speed Dial System Speed Dial You can program System Speed Dial numbers. Any system user can then use the System Speed Dial feature to dial the programmed numbers. (With v3.2, you can create system speed dial entries in a CSV file and import/export the entries to/from DB Programming. See your system administrator for details.) System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers.
Phone and System Administration Station (Phone) Programming Options Station (Phone) Programming Options NOTE Because the following programming changes are saved in the system database, you cannot make changes if the 5000 CP DB Programming application is open. If you try to make changes, DATABASE IN USE BY OTHER APPLICATIONS appears. The application must be closed before you can use the administrator phone to make changes. Contact your system administrator for more information.
Phone and System Administration Enabling or Disabling Attendant Phones Enabling or Disabling Attendant Phones You can enable or disable other phones as Attendant phones. Attendant phones can be called by dialing 0 at the phones they serve.
Phone and System Administration Programming Extension User Names Programming Extension User Names You can assign user names (the name shown on the display) to other system phones. You can also change existing user names. To program user names: NOTE 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2. Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3. Press 1 or the STATION menu button.
Phone and System Administration Programming Phone Toll Restrictions Programming Phone Toll Restrictions You can program toll restriction classes of service (COS) for specific system phones. A COS restricts or allows certain digit patterns when external phone numbers are dialed. COS options are programmed individually for phones, voice processing system applications, and trunk groups. Separate COS designations are available for Day and Night Modes.
Phone and System Administration Programming Phone Toll Restrictions Table 5. Default European Class of Service Values COS Name Restriction 01 ARS Only This is a phone class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the 5000 CP system, is required. Calls can only be placed using the ARS feature. The user hears reorder tones when attempting to place a call using any other method.
Phone and System Administration Programming Phone Toll Restrictions To program toll restrictions for specific phones: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2. Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3.
Phone and System Administration Programming Phone Toll Restrictions Figure 1. Station Programming Flowchart Enter Program Database feature code 9932 (9132) ENTER DATABASE OPTION Press 1 or STATION menu button ENTER STATION EXTENSION Type the extension number, and then press #.
Phone and System Administration System Programming Options System Programming Options The following sections describe system options that you can program with the administrator phone: • “Entering an Administrator Phone Password” below • “Changing Do-Not-Disturb (DND) Messages” on page 20 • “Changing Default Reminder Messages” on page 21 • “Changing Phone Extension Numbers” on page 22 • “Swapping Phone Extension Numbers” on page 23 See Figure 2 on page 24 for the System Database flowchart.
Phone and System Administration Changing Do-Not-Disturb (DND) Messages Changing Do-Not-Disturb (DND) Messages You can delete or change the default DND messages. A phone in DND halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls, and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears a repeating signal of four fast tones and a pause. Display phones show the DND message.
Phone and System Administration Changing Default Reminder Messages Changing Default Reminder Messages You can delete or change the default Reminder Messages. Reminder messages are set to signal a phone at a specified time. The user can select one of 20 different messages and set the reminder time up to 24 hours in advance. In a network, each node has a list of Reminder Messages that can be used only on that node.
Phone and System Administration Changing Phone Extension Numbers Changing Phone Extension Numbers You can change the extension number for any system phone. The new extension number cannot be the same as an existing number. To change a phone extension number: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Swapping Phone Extension Numbers Swapping Phone Extension Numbers A phone extension number can be reassigned to (swapped with) another phone. To swap extensions, the two affected phones must meet the following criteria: • Both phones (and the administrator phone) must reside on the same node. • Both phones must be the same type.
Phone and System Administration Swapping Phone Extension Numbers Figure 2.
Phone and System Administration Individual Trunk Programming Options Individual Trunk Programming Options You can program the following individual trunk options: • “Programming the Trunk Answer Supervision Type” below • “Programming Caller ID” on page 27 • “Programming the Hybrid Balance Option” on page 28 • “Programming DTMF or Dial Pulse Signalling” on page 29 • “Programming Trunk Group Assignments” on page 30 • “Programming the Busy Trunk Option” on page 31 See Figure 3 on page 36 for the Trunk Databas
Phone and System Administration Programming the Trunk Answer Supervision Type To program the Answer Supervision Type: NOTE 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2. Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears. 4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears. 5.
Phone and System Administration Programming Caller ID Programming Caller ID You can enable or disable incoming and outgoing Caller ID for individual trunks. To program Caller ID for an individual trunk: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2.
Phone and System Administration Programming the Hybrid Balance Option Programming the Hybrid Balance Option A field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the 5000 CP system have the best hybrid balance settings. You can change the hybrid balance setting for individual trunks. To program the Hybrid Balance Option: NOTE 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2.
Phone and System Administration Programming DTMF or Dial Pulse Signalling Programming DTMF or Dial Pulse Signalling You can program trunks for dual tone multi-frequency (DTMF) or dial pulse signalling. To program DTMF or dial pulse signalling: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Programming Trunk Group Assignments Programming Trunk Group Assignments Each trunk must be assigned to a trunk group. You change the trunk group assignment for an individual trunk. To assign a trunk to a different trunk group: NOTE 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2. Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3. Press 3 or the TRUNK menu button.
Phone and System Administration Programming the Busy Trunk Option Programming the Busy Trunk Option You can temporarily disable a trunk from service. While it is out of service it cannot be used to place outgoing calls. However, incoming calls on analog trunks will still ring in and can be answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you place the trunk back in service.
Phone and System Administration Trunk Group Programming Options Trunk Group Programming Options You can program the following trunk group options: • “Programming Trunk Group Day or Night Answer Access” below • “Programming Trunk Group Day or Night Ring-in” on page 33 • “Programming Trunk Group Toll Restrictions” on page 34 • “Programming Trunk Group Trunk Lists” on page 35 See Figure 3 on page 36 for the Trunk Group Database flowchart.
Phone and System Administration Programming Trunk Group Day or Night Ring-in Programming Trunk Group Day or Night Ring-in You can program separate phone lists with ring-in for Day and Night Modes. To program trunk group Day or Night Ring-in: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Programming Trunk Group Toll Restrictions Programming Trunk Group Toll Restrictions You can program toll restriction classes of service for the trunk groups. See “Programming Phone Toll Restrictions” on page 15 for more information. To program trunk group toll restrictions: NOTE 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2. Enter the password, and then press #.
Phone and System Administration Programming Trunk Group Trunk Lists Programming Trunk Group Trunk Lists You can program a list of trunks for a trunk group. To program trunk group trunk lists: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a password is required (see page 19), ENTER PASSWORD appears (otherwise, go to step 3). 2.
Phone and System Administration Programming Trunk Group Trunk Lists Figure 3.
Phone and System Administration Programming Trunk Group Trunk Lists Figure 3.
Phone and System Administration Alarms Alarms Alarms are generated on phones as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to resolve the problem. To allow you to monitor multiple nodes, the system provides both system alarms, which includes voice processing alarms, and network-wide alarms.
Phone and System Administration Alarm Differences Alarm Differences The system Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm appears at all affected phones. When a minor equipment failure occurs, a minor alarm is generated and appears on the primary attendant’s display and, if enabled, at your administrator phone.
Phone and System Administration Clearing Alarms Clearing Alarms You can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the administrator feature codes or menu buttons. To use the feature codes to clear alarms: Dial one of the following feature codes to clear the alarm: • Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but it does not affect system alarms.
Phone and System Administration Clearing Alarms Table 6. Minor System and Voice Processing Alarms Alarm Text SYS ALARM #10 xNNNN OFF HOOK Description and Action Required A phone has remained off-hook and inactive past the expiration of the Inactivity Alarm timer. The display and the SMDR indicate which phone is off-hook.
Phone and System Administration Internal Modem Internal Modem The 5000 CP system internal modem performs multiple functions. When enabled, the modem is used for DB Programming, Message Print, SMDR, and for uploading software licenses. Enabling or Disabling the Internal Modem If disabled, the modem and extension are placed into DND. In DND, the modem rejects all calls and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are automatically transferred to the primary attendant.
Phone and System Administration Network Group Diagnostics Network Group Diagnostics The Network Group Diagnostics feature allows you to verify that Network Groups have been programmed correctly. When the Network Group Diagnostics feature code is entered, the platform initiates pings from each system-connected device and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.
Phone and System Administration Seizing a Device Seizing a Device For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk or extension by entering the module, circuit, and device number. The Seize Device feature is affected by trunk restriction. The administrator phone must have outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed after the trunk is seized. To seize a device: 1.
Phone and System Administration History Freezes History Freezes When certain system failures occur, service personnel may request a system history freeze (system data snapshot), so they can analyze system activity for the time period preceding the alarm. NOTE Do not perform these procedures unless directed to do so by service personnel. Freezing or Unfreezing the System History You can freeze or unfreeze the current node system history. To freeze or unfreeze system history: 1.
Reference Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reference Troubleshooting Tips Troubleshooting Tips The following sections include information to help you troubleshoot problems: • “System Administrator and Provider Information” below • “Administrator Troubleshooting Tips” below System Administrator and Provider Information Because this guide covers administrator phone features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.
Reference Programming Planning Sheets Table 7. Administrator Troubleshooting Tips (Continued) Problem Possible Solution System users cannot use “*67” to block Caller ID when placing external calls. To use “*67,” you must select an outside line directly rather than using Automatic Route Selection to select outside lines. Contact your system administrator or local authorized provider for more information. See “System Administrator and Provider Information” on page 48.
Reference Do-Not-Disturb Messages Do-Not-Disturb Messages You can change the default DND messages shown in Table 9. See “Changing Do-Not-Disturb (DND) Messages” on page 20. Table 9. Do-Not-Disturb Messages Default DND Message Primary Language DND Message Secondary Language DND Message MESSAGE 01 (DO-NOT-DISTURB) MESSAGE 02 (LEAVE A MESSAGE) MESSAGE 03 (IN MEETING UNTIL) MESSAGE 04 (IN MEETING) MESSAGE 05 (ON VAC. HOLIDAY 'TIL) MESSAGE 06 (ON VAC.
Reference Reminder Messages Reminder Messages You can change the default Reminder Messages shown in Table 10. See “Changing Default Reminder Messages” on page 21. Table 10.
Reference Changing Station Extension Numbers Changing Station Extension Numbers See “Changing Phone Extension Numbers” on page 22. Table 11. Station Extension Numbers Old Extension Number New Extension Number Swapping Stations See “Swapping Phone Extension Numbers” on page 23. Table 12. Swapped Extension Numbers Extension Number Page 52 Swapped with Extension Mitel® 5000 CP Administrator Phone Guide – Issue 3.
Reference Individual Trunk Programming Individual Trunk Programming Record the information in Table 13 for each trunk you want to program. Table 13.
Reference Default Feature Codes Default Feature Codes Each of the station features is assigned a feature code. Using the station’s dialpad, these codes are entered to select trunks, process calls, and use special features.
Reference Diagnostics Feature Codes Table 15. Administrator Feature Codes (Continued) Feature Name Code U.S. (Eur.) Definition Periodic Diagnostics On/Off 9825 Periodic diagnostics extends and improves the functionality and checks and reconciliations performed on various resources in the system. Program System Speed Dial 9801 Programs system-wide Speed Dial numbers when followed by location codes (000–999 or 0000-4999).
Reference Diagnostics Feature Codes Table 16. Diagnostics Feature Codes (Continued) Feature Name Code U.S. (Eur.) Definition Diagnostic – Dump Node Information 9936 (9136) Pressing the Dump Node Information feature code dumps specified node information to Message Print for diagnostic purpose. When the system prompts for a node number, enter the applicable node number or zero (0) for all nodes within a network.
Reference Diagnostics Feature Codes Table 16. Diagnostics Feature Codes (Continued) Feature Name Code U.S. (Eur.) Definition Diagnostic – Network Groups 9963 (9163) Allows you to verify that the Network Groups on the local node are programmed properly. When 9963 is entered at an administrator’s phone, the telephone system initiates pings from each IP device on the local node and determines if the other devices respond to the ping.
Reference Trunk Access Codes Trunk Access Codes Table 17 lists trunk access codes used to select trunks when placing outgoing calls. Table 17. Trunk Access Codes Code U.S. (Eur.) Feature Name Definition Automatic Route Selection (ARS) 92000 Allows the system to select the route wanted for placing a call, as programmed in the database. Trunk Group Access 1–208 92001–92208 Selects an available trunk from a programmed group of trunks for placing an outside call.
Reference Phone Feature Codes Table 18. Phone Feature Codes (Continued) Feature Name Code Definition Automatic CO Access On/Off 360 (Not used on single line phones) Allows the phone user to determine how ringing outside calls will be answered: simply by lifting the handset or pressing the Speaker button (automatic answer), or by lifting the handset or pressing the Speaker button and pressing a Call button, individual trunk button or the ANSWER button.
Reference Phone Feature Codes Table 18. Phone Feature Codes (Continued) Feature Name Code Definition Directories 307 (Display phones Only) Allows display phone users to search for extension numbers or System Speed Dial numbers. The number can then be dialed, if appropriate.
Reference Phone Feature Codes Table 18. Phone Feature Codes (Continued) Feature Name Code Definition Hold – System 335 Places an outside call on system hold. It can be picked up directly at any phone that has an individual trunk button and has allowedanswer and/or outgoing access for that trunk, or by the phone that placed it on hold. (If used on conference or intercom calls, the system places the call on individual hold.
Reference Phone Feature Codes Table 18. Phone Feature Codes (Continued) Feature Name Code Definition 6 Requests (or cancels) an automatic callback when a busy trunk or phone becomes available. Record-A-Call 385 If the system is programmed with a Record-A-Call application, the phones can be programmed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox.
Reference Phone Feature Codes Table 18. Phone Feature Codes (Continued) Feature Name Code Definition Station Monitor 321 (Hunt Group supervisors only) Allows a designated hunt group supervisor to monitor a call of anyone in the associated hunt group. Station Speed Dial Station Speed Dial Programming 382 383 Dials/programs one of the 10 Station Speed Dial numbers when followed by a location code (0–9). Steal 387 Allows the supervisor to take away a call from the hunt group member/agent.
Index Index A Diagnostics feature codes 55 Dialpad characters, entering 7 Administrator feature codes 54 phone enabling or disabling 12 password, programming 19 troubleshooting 48 phone troubleshooting 48 programming planning sheets 3 types 2 Alarms clearing 40 descriptions 41 minor 39 network 39 system 39 Answer Supervision Type, programming 26 DND messages programming 20 programming planning sheets 50 DND messages, Japanese language 20 E Emergency calls, toll restriction override 15 English, multicul
Index K R Katakana characters 7 Reminder Messages changing 21 Japanese language 21 programming planning sheets 51 M Major alarms 39 Messages DND, programming 20 Reminder, changing 21 Minor alarms 39 Mode, Day or Night 8 Modem internal, enabling and disabling 42 internal, resetting 42 Multicultural English references 4 Multi-node configuration 8 N Network alarms 39 capacities 3 history, freezing and unfreezing 45 single and multi-node configurations 8 synchronizing time 10 Night Mode, setting 8 S Sing
Part No. 580.8001 Issue 3.
