MITEL 8560/8660 Phone User Guide
Mitel 8560/8660 Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature Code ACD Agent – Log In/Out 328 Most of the following feature codes work when your phone is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use 8560/8660 Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Single Port PowerSenseTM, Part Number 901.0407 • An industry-standard IEEE 802.
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handset . . . . . . . . . . . . . . . .
Contents Answering and Placing Calls 21 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Redirecting Calls . . . . . . . . . . . . . .
Contents Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hunt Groups 55 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started About Your Phone Your phone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. See “Feature Descriptions” on page 3 for more information about the phone features.
Getting Started Feature Descriptions The following sections describe default configurations. Your phone may be programmed differently. Contact your system administrator for more information. See “About Your Phone” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Display The phone has a six-line display.
Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Leaving Messages at Other Extensions” on page 49. NOTE By default, the Message Indicator lamp is lit when you receive new messages. However, this lamp can be programmed for other functions. Contact your system administrator for more information. Message Indicator lamp signals are described in the following table.
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Special) (Up) (Down) Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone).
Getting Started Phone Connectors The phone connectors include: • Headset port: Connects to a headset. • Handset port: Connects to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only). • Personal Computer (PC) Ports 1-3: Connect to PCs or any other 10/100 Ethernet devices (8660 IP Phones only). • LAN/Power port: Connects to a network hub or a switch (8660 IP Phones only).
Getting Started 8660 IP Phone Exceptions The 8660 IP phone looks and functions almost identically to the 8560 Telephone, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see page 6). • The 8660 IP Phone does not support the DSS/BLF unit (see page 18). • The 8660 IP Phone does not support the Off-Hook Voice Announce Feature (see page 24).
Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your phone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press to transfer the call back to the headset before replacing the handset in the cradle. The headset must be HAC.
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your phone. Adjusting the Viewing Angle You can tilt the phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Position the bottom of the phone base on a flat surface. 2. Tilt the phone to the desired angle. 3. Place the “feet” of the support mechanism in the holes on the base to secure the position of the phone.
Personalizing Your Phone Adjusting the Display Contrast You can adjust the display Contrast setting. To adjust the Contrast setting: 1. While the handset is on-hook, dial 303. 2. Do one of the following: • Press (Up) or (Down) to adjust the contrast. • Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your desired contrast level. 3. To save the setting, press # or (Speaker).
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 59) and Station Speed Dial (see page 34). The following are guidelines when entering dialpad characters: • Press (Message) to switch from Alpha Mode to Numeric Mode. The MSG button stays lit in Alpha Mode. It is off in Numeric Mode. • Press the MUTE button to move the cursor to the left and delete characters.
Personalizing Your Phone The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Dialpad Characters — Canadian French Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , .
Personalizing Your Phone Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 A I U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8 YA YU YO yu 8 9 RA RI RU RE RO yo 9 0 WA WO N pa ba lg 0 Mitel® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 13
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 16 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 4. To program a button: 1. With the handset on-hook, dial 397. 2.
Personalizing Your Phone Additional Programmable Buttons You can also use the Direct Station Selection/Busy Lamp Field (DSS/BLF) unit to add additional programmable buttons to your telephone. You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details.
Personalizing Your Phone Default Feature Codes The following table lists default feature codes.2 If your system administrator changes any of the default codes, you can record the new codes in the “New Code” column for reference. NOTE Most of the following feature codes work when your phone is idle. However, if you are on an active call or if the phone is off-hook, you may need to press (Special) before you enter the feature code to activate the feature.
Personalizing Your Phone Feature Page Code Do-Not-Disturb – Cancel 51 371 Do-Not-Disturb – On/Off 51 372 Do-Not-Disturb – Override 51 373 Dynamic Extension Express On 36 363 Dynamic Extension Express Off 36 362 Dynamic Extension Express On/Off 36 364 Dynamic Extension Express Handoff 36 388 Group Listen 40 312 Handsfree – On/Off 31 319 Headset – Off 8 316 Headset – On 8 315 Headset – On/Off 8 317 Hold – Individual 32 336 Hold – System 32 335 Hookflash (Recall in
Personalizing Your Phone Feature Page Code Ring Intercom Always – On/Off 31 377 Ring Tone Selection 9 398 Station Monitor 57 321 Station Speed Dial 26 382 Station Speed Dial – Programming 26 383 Steal Call 57 387 System Forward – Off 35 353 System Forward – On 35 352 System Forward – On/Off 35 354 System Speed Dial 26 381 Switch Keymap 19 399 Transfer To Hold 33 346 Transfer To Ring 33 345 View Programmable Button Assignments 18 396 New Code Viewing Button Assig
Personalizing Your Phone Resetting the Phone to the Default Settings Resetting the phone to the default settings does the following: • Returns all volume settings to the default levels. See “Changing Volume Levels” on page 9. • Cancels Background Music. See “Listening to Background Music” on page 10. • Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on page 23. • Restores Handsfree Mode. “Using Handsfree Mode” on page 31. • Cancels Manual Call Forwarding.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the CALL buttons. Answering Calls Your phone may be preset to automatically answer incoming internal calls in Handsfree Mode. See “Using Handsfree Mode” on page 31.
Answering and Placing Calls Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (Speaker). When Automatic Call Access is turned off, you must press the flashing IC or CALL button to answer incoming calls. To use Automatic Call Access for incoming IC calls: With the handset on-hook, dial 361 to turn on. AUTO IC ACCESS ON appears. Dial 361 to toggle back and turn Automatic Call Access off.
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your phone.
Answering and Placing Calls Off-Hook Voice Announce Off-Hook Voice Announce2 allows you to talk to the phone user on his or her handsfree speakerphone, even though the user already has a call in progress on the handset. NOTE This feature is not available on the 8660 IP Phone. To use Off-Hook Voice Announce: Do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music or if the phone is in DND mode, your off-hook voice announce call will not go through.
Answering and Placing Calls Redialing a Number You can quickly redial the last external number dialed. Although most phones are programmed to redial the last number dialed, your system administrator can program your phone to redial the last number saved. You cannot redial extension numbers. To use Redial, do one of the following: • With or without the handset lifted, press REDIAL. The system automatically selects a line and dials the number.
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381. REVIEW SYS SPEED # appears.
Answering and Placing Calls Deleting Station Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial bins. • Enter the speed-dial bin (0 to 9). Press # or the ACCEPT menu button to select the bin. 3. Press MUTE repeatedly until the name is erased, and then press #or the ACCEPT menu button to continue. 4.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The Directory menu button (IC, OUTSIDE, or FEATURE). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 28 for dialpad button character descriptions. (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll 3. Press through the entries.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your phone. • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the phone that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2. Hang up or place another call.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 38 for more information. NOTE If your system administrator has enabled Transfer-on-Connect for your phone, you are automatically connected to calls transferred to your extension after the transferring party hangs up. If this option is turned off, you must press a CALL button to answer calls transferred to your extension.
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press (Special), and then dial 300. Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding You can use Manual Call Forwarding to send incoming calls to another extension or external number. The following table describes Manual Call Forwarding options. Call Forward Feature Description Code/Menu Button Call Forward if No Answer All incoming calls are forwarded if not answered. (The timer is set by the system administrator.
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features When you enable Dynamic Extension Express, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Delayed Mobile Twinning Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties, for a total of four parties, including yourself. To place a conference call: 1. While on the first call, press the CNF button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party. For external calls, press the OUTGOING button or the Outgoing Call access code (the default code is 8), and then dial the number. 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the CNF button, and then press appears. (Hold). CONFERENCE PARTIES ON HOLD To toggle between the held callers: Press (Hold) twice for internal parties or the applicable CALL button for external parties.
Call Features Using Group Listen You can use Group Listen to activate the speaker while you use the handset or headset to continue speaking. This allows other people to hear the other party on the call while the other party can only hear you (through the handset microphone). You cannot use Group Listen in Handsfree Mode. NOTE If are using the handset, the (SPEAKER) button lamp is unlit, even though the speaker is on. However, if you are using a headset, the (SPEAKER) button lamp is lit.
Call Features Using Secondary Extension Buttons You can use programmable buttons as Secondary Extension buttons.4 Secondary Extension buttons are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons). When programmed, you can use Secondary Extension buttons to: • Place an internal call to the primary extension.
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express (see below) • DND (see page 43) • Manual Call Forwarding (see page 44) NOTE You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information.
Call Features Changing the Dynamic Extension Express Settings NOTE This feature is available only if the authenticated extension is identified as a Dynamic Extension Express (DEE) user. See “Using Dynamic Extension Express” on page 36 for more information. To change the DDE settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 42. 2.
Call Features Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 35 for more information about Manual Call Forwarding. To change the Manual Call Forwarding settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 42. 2. Follow the voice prompts to change your manual call forwarding status (on or off). There is no option to provide a specific call forwarding condition, such as no answer or busy.
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 42 for using Configuration Assistant.
Call Features Changing the DND Settings See “Using Do-Not-Disturb” on page 51 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your Station password followed by #. See page 42 for details on setting up a Station password for your extension. 5. Dial 370. 6.
Call Features Changing Your Station Password You can use Remote Programming to change the Station password. See page 42 for details on setting up a Station password for your extension. To change your Station password using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your Station password followed by #. 5.
Messages Messages The following sections describe how to use system messaging features, including: • Inter-station messages: Inter-station messages are alerts sent to your phone by other internal parties, notifying you to contact the party who left the message. The Message button and Message Indicator lamp notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit. The display shows the number of waiting messages. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name. • Voice messages are indicated by FROM MBOX . To view or respond to messages: 1. With the handset on-hook, press the MSG button.
Messages Using Do-Not-Disturb You can use Do-Not-Disturb (DND) to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Diverting Hunt Group Calls You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your phone to accept calls. Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls.
Hunt Groups Using Barge-in While monitoring a hunt group call, you can use Barge-in to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. 2. Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the station to be monitored.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the phone to the default settings. See “Resetting the Phone to the Default Settings” on page 19. Problem Page 60 Possible Solution The phone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Dynamic Extension Express – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Dynamic Extension Express. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index A Calls answering 21 Abbreviations 3 About Your Phone 2 Account Codes 29 anwering 21 camping-on to phone 23 conference, placing 38 external, placing 24 Account Codes, using 29 forwarding 35 ACD Hunt Group Wrap-Up Timer, stopping 56 logs, using 40 ACD Hunt Groups monitoring 57 logging in 55 muting the microphone 31 logging out 56 phone, queuing for 23 Additional Programmable Buttons 15 picking up (reverse transferring) 33 Agent Help placing 23 accepting or rejecting 57 placing
Index D G Default access codes 15 feature codes 16 Group Listen, using 40 H settings, returning the phone to 19 system access codes 15 Handset 3 Default Access Codes 15 off-hook 7 Default Feature Codes 16 off-hook, on-hook 7 Dialpad buttons 4 on-hook 7 Handsfree Mode 31 characters, entering 11 overriding 31 Dialpad Buttons 4 Dialpad Buttons to Enter Characters, using 11 using 31 Headset Direct Station Selection/Busy Lamp Field (DSS/BLF) Unit 15 instructions 8 using 8 Directory, using 28
Index K O Keymaps Off-Hook 7 changing 19 Off-Hook Voice Announce 24 switching 19 On-Hook 7 Other Hunt Group Features 56 L Out of a Conference, dropping 38 Outgoing Call Access Code 24 Language, changing 10 Outside Line Access Codes 15 LCD Contrast, changing 10 Logs, call 40 P M Page Announcement, placing 53 Page Feature, enabling or disabling 53 Manual Call Forwarding 35 Paging Manual Call Forwarding Settings, changing 44, 46 enabling or disabling 53 Members, hunt group 55 other system
Index R Station Monitor, using 57 Station Password, changing 42, 47 Record-A-Call, using 39 Station Speed Dial 26 change DND settings , using 43, 46 numbers deleting 27 dialing 26 storing 26 change the password, using 47 using 26 Reminder Messages, using 52 Remote Programming 45 forward calls, using 43, 44, 46 Station Speed-Dial Numbers password changing 47 entering 42 Reverse Transfer (Call Pickup), using 33 Ring Intercom Always, using 31 deleting 27 dialing 26 storing 26 System forwarding 35
Part No. 550.
