User guide

Reference
Troubleshooting Tips
Page 52 Mitel
®
5000 CP Administrator Phone Guide – Issue 5.0, February 2011
Troubleshooting Tips
The following sections include information to help you troubleshoot problems:
 System Administrator and Provider Information below
 Administrator Troubleshooting Tips below
System Administrator and Provider Information
Because this guide covers administrator phone features only, you may find that you need
additional assistance from your system administrator for issues such as creating new user
accounts or changing system settings.
Your system administrator may be on site, or you may rely on your local provider (the company
that installed your phone system and now services it) for system administration. All sales,
service, and technical support are handled at the local level by your authorized Mitel provider. If
you do not know the contact information for your local provider, use the “Partners – Mitel
Partner Locator” link at the top of the Mitel Web site
(www.mitel.com) to locate a nearby office.
Administrator Troubleshooting Tips
Table 13 includes administrator troubleshooting tips.
Table 13. Administrator Troubleshooting Tips
Problem Possible Solution
I cannot access administrator phone
features.
You may be experiencing one of the following:
 You may not be using the administrator phone
assigned by the system administrator.
 If passcode protection is enabled, you must
enter a passcode before you can access
administrator phone features. To determine
your passcode, contact your system
administrator or local authorized provider. See
“System Administrator and Provider
Information” above.
One of our employees has left the
company, and I need to change the user
name shown on the display.
See “Programming Extension User Names” on
page 18.
I need to change the system time shown
on the phone displays.
See “Setting the System Date and Time” on
page 13.
I cannot clear an alarm shown on the
phone display.
You can use the administrator phone to clear
alarms by entering the Clear System Alarm
feature code (9850).