User guide

Phone and System Administration
Alarm Differences
Mitel
®
5000 CP Administrator Phone Guide – Issue 5.0, February 2011 Page 43
Alarm Differences
The system Alarm Reporting feature detects equipment failures. If there is a system failure that
affects service, a major alarm appears at all affected phones. When a minor equipment failure
occurs, a minor alarm is generated and appears on the primary attendant’s display and, if
enabled, at your administrator phone. When a Voice Mail alarm is in effect, the telephone
system may be functioning properly, but the voice processing system may be inoperative.
To differentiate between network-wide and local alarms, network-wide alarms appear on
administrator phones preceded by NET ALARM, and local system alarms are preceded with
SYS ALARM. Network-wide alarms override system alarms on your administrator phone. On
remote nodes, network-wide alarms indicate the name of the node on which the alarm occurred.
The node name is obtained from the username in DB Programming, if one is entered.
Otherwise, only the node number appears.
A major alarm message, MAJOR ALARM, appears on all display phones in the event of a
system-wide failure. The warning might also appear on a single phone if the phone or its cabling
is defective. Because they indicate that all or part of the system is inoperative, major alarms
require immediate attention from service personnel.
Responding to Alarms
A major alarm requires you to contact service personnel, while a minor alarm may or may not
require you to contact service personnel in addition to clearing the alarm.
To respond to a major alarm:
Take the action as described below:
 #100-199 (major system alarms): An equipment failure has occurred that requires
the attention of service personnel.
 #200-224 (major voice processing alarms): An equipment failure has occurred
that requires the attention of service personnel.
 SYS ALARM #NNNN: Contact service personnel.
 CALL TECHNICIAN: Write down all alarm information, including what was taking
place when the alarm occurred, and then contact service personnel.
To respond to a minor alarm:
1. When a minor alarm indication appears, write down the alarm information.
2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 44. SYSTEM
(or NETWORK) ALARM CLEARED appears.
3. Take the appropriate action as indicated in Table 12 on page 45. If an alarm is not listed
in the table, contact service personnel.