User guide

Phone and System Administration
Alarms
Page 42 Mitel
®
5000 CP Administrator Phone Guide – Issue 5.0, February 2011
Alarms
Alarms are generated on phones as the result of continuous self-diagnostics run within the
system and are a basic indicator that there is a problem or potential problem with the system.
The severity and type of alarm determines the corrective action necessary to resolve the
problem.
To allow you to monitor multiple nodes, the system provides both system alarms, which includes
voice processing alarms, and network-wide alarms. See Table 12 on page 45 for the complete
list of minor system and voice processing alarms.
Alarm Types
On the 5000 CP, alarms are grouped into the following categories:
 Minor System alarms (000–019): These alarms indicate a minor system that can often be
addressed without calling service personnel.
 Minor Voice Processing alarms (020–039): These alarms indicate a minor voice
processing problem that can often be addressed without calling service personnel.
 Major System alarms (100–199): These alarms indicate a system problem that requires
calling service personnel.
 Major Voice Processing alarms (200–224): These alarms indicate a voice processing
problem that requires calling service personnel.
 Network alarms (225–244): These alarms indicate a system or voice processing problem
generated from a remote node. These alarms are handled the same as the local alarm is
handled. When a network alarm occurs, the local alarm (number) equivalent is displayed
on the first line of your administrator’s phone and the node where the alarm originated is
indicated on the second line. What distinguishes a network alarm from a local alarm is the
node information that appears on the second line of the phone’s display.
 System Application alarms (A1001-A1099): These alarms indicate an issue with one of
the system applications. See the individual alarms to determine the level of service
required.
Network Alarms
The system provides both system alarms, including voice processing alarms, and network-wide
alarms so you can monitor multiple nodes:
 Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the
alarm is broadcast to every node in the system. This is configurable in DB Programming
by your system administrator.
 System Alarms: System alarms appear only on the node on which the alarm was
generated.
NOTE
Even when a voice processing alarm has been registered, the system may
still function correctly.
NOTE
The actual alarm numbers 225–244 are used internally by the system and do
not appear on your administrator’s phone. Instead, your administrator phone
shows the equivalent local alarm number between 000 and 224.