User guide

Phone and System Administration
Introduction
Mitel
®
5000 CP Administrator Phone Guide – Issue 5.0, February 2011 Page 7
Introduction
You can use a designated administrator phone for several simple system administrative tasks.
Mitel recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660,
8568, or 8560 phone to administer the system. You may notice some feature differences
between the phone types, as described below.
Phone Feature Button Differences
Table 2 describes differences between the Mitel 5340, 5360, 8662, 8660, 8568, and 8560
phones when using feature buttons to enter dialpad characters or activate features. For ease of
use, this guide refers to buttons in procedures by name instead of the icon designation. For
example, a procedure may refer to the Backspace button, which can be either the
(Mute) button (models 8662, 8660, and 8560) or the (Hold) button (models 5340, 5360,
and 8568). Refer to the appropriate phone user guide for detailed phone feature descriptions.
Supported Languages and Dialpad Character Descriptions
In addition to US English, UK English, Mexican Spanish, and Japanese, v4.0 or later software
supports Canadian (Quebec) French. Any of these five languages can be designated as primary
or secondary languages in the system.
The Change Language feature code (default is 301) allows phone users to switch between the
system’s designated primary language and the phone’s designated secondary language. Once
a language is selected, all of the displays on that phone will represent the chosen language
(except for diagnostic displays, which are presented in English only, and custom feature and
trunk labels, which are presented as programmed). Likewise, all of the voice prompts on that
phone will represent the chosen language (except for Enterprise Messaging, which does not
support Canadian French).
Custom Characters
Various features such as Do-Not-Disturb, Station Speed Dial, etc. allow users to enter custom
characters via their phone’s dialpad. Depending on which language the phone is using, the
custom characters may change. The charts on the following pages show which custom
characters the user will enter depending on the number of times each dialpad button is
pressed. Users may now enter both lowercase and uppercase characters instead of the
uppercase-only restriction in place prior to v4.0.
When entering dialpad characters:
 To switch from Alpha Mode to Numeric Mode, press the Message button (button
designation depends on phone type) or the USE ALPHA MODE/USE NUMERIC MODE
menu button. The Message button and lamp button are lit in Alpha Mode. They are off in
Numeric Mode.
 In Numeric Mode, you can press # for a hyphen (-) or
*
for a colon (:).
Table 2. Mitel 8560, 8568, 8660, 8662, 5340, and 5360 Phone Button Differences
Button as Referenced in Procedures
Mitel 8560, 8660,
and 8662
Mitel 5340 5360,
and 8568
Backspace: Moves the cursor to the previous
position when entering characters.
(Mute) (Hold)
Forward: Moves the cursor to the next position
when entering characters.
(Forward) (Transfer)
Special: Sometimes required to enter feature codes. (Special) (Special)
MUTE
MUTE
FWD