MITEL 5000 Communications Platform (CP) Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here.
System and Diagnostics Administrator Features Quick Reference Guide This guide provides information for frequently used administrator phone features. For more information about these and other features, refer to the main Administrator Phone Guide. Enabling or Disabling System Diagnostics Mode Default Administrator Feature Codes While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears.
Setting the System or Network Date and Time Programming System Speed-Dial Numbers 1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears. 1. Dial 9801. PROGRAM SYS SPD # appears. 2. Use the dialpad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008. 2. Enter the System Speed Dial location code (000– 999 or 0000–4999). ENTER NAME appears. 3. Use the dialpad buttons to enter the time in hours and minutes.
Part Number 580.8001 Mitel 5000 Communications Platform (CP) Administrator Phone Guide Issue 5.
Notice This document is released by Mitel Networks Corporation as a guide for administrator phone users. It provides information necessary to properly administer the system using a designated administrator phone. The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost.
Contents Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Networks and Nodes . . . . . . . . . . . . . .
Contents Individual Trunk Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Reference 51 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature References . . . . . . . . . . . . . . . . . . . . . . . .
Overview Introduction Introduction This Mitel® 5000 CP Administrator Phone Guide provides instructions on using your administrator phone to perform basic user and system administration on the MItel 5000 Communications Platform (CP). For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide.
Overview Additional References Additional References Refer to the following references for additional information. Feature References The administrator phone functions as both a standard system phone and an administrator phone. However, because this guide describes features that are programmed from the administrator phone only, refer to the appropriate phone user guides for detailed feature descriptions and end-user instructions.
Overview Multicultural English References Multicultural English References This guide is intended for audiences in the United States (U.S.) and in the Mitel European market, which includes the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and jargon, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well.
Phone and System Administration Phone and System Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Phone Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Languages and Dialpad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Single-Node and Network (Multi-Node) Configurations .
Phone and System Administration Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Alarm Differences . . . . . . . . . . . . . . .
Phone and System Administration Introduction Introduction You can use a designated administrator phone for several simple system administrative tasks. Mitel recommends using a larger-size display phone, such as the Mitel 5340, 5360, 8662, 8660, 8568, or 8560 phone to administer the system. You may notice some feature differences between the phone types, as described below.
Phone and System Administration Phones Supporting Newer Character Bitmaps The following table summarizes which phones use which character bitmaps when the system is equipped with v4.0 or later software. See the following pages for character bitmap charts. Table 3. Phones and Supported Character Bitmaps with Version 4.
Phone and System Administration Phones Supporting Newer Character Bitmaps Table 4. Custom Dialpad Characters — US English and UK English Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , . ; ( ) & + * ! ? # 1 2 A B C 2 a b c 3 D E F 3 d e f 4 G H I 4 g h i 5 J K L 5 j k l 6 M N O 6 m n o 7 P Q R S 7 p q r s 8 T U V 8 t u v 9 W X Y Z 9 w x y z 0 0 Table 5.
Phone and System Administration Phones Supporting Old Character Bitmaps Phones Supporting Old Character Bitmaps All phones other than the Mitel 52xx/53xx IP phones, the 8660 IP phone, and the 8528, 8568, and 8560 digital telephones are unable to support all of the newer character bitmaps required to fully support the Canadian French and Mexican Spanish languages. However, they continue to support the limited subset of characters that were available prior to v4.0.
Phone and System Administration Phones Supporting Japanese Character Bitmaps Phones Supporting Japanese Character Bitmaps The Mitel 52xx/53xx IP phones do not support Japanese characters. However, for all other phones supported by the system, the following chart shows which Japanese characters the user will enter depending on the number of times each dialpad button is pressed. Table 9.
Phone and System Administration Single-Node and Network (Multi-Node) Configurations Single-Node and Network (Multi-Node) Configurations Your system may be a stand-alone system (single node) or it may be connected to more than one node as a network (multi-node). In some cases, you can use the administrator phone to configure network node features. See “System Networks and Nodes” on page 3 for more information.
Phone and System Administration System Date and Time System Date and Time You can reset the system time or date when it is necessary, for example, when the system is defaulted or for daylight-savings time. The date and time are shown on all display phones and Station Message Detail Recording (SMDR) reports, which record call activity data. If enabled in DB Programming, the 5000 CP supports Automatic Daylight Savings Time (British Summer Time, in Europe).
Phone and System Administration System Speed Dial System Speed Dial You can program System Speed Dial numbers. Any system user can then use the System Speed Dial feature to dial the programmed numbers. (With v3.2 or later software, you can create system speed dial entries in a CSV file and import/export the entries to/from DB Programming. See your system administrator for details.) System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers.
Phone and System Administration Configuration Assistant Configuration Assistant The Configuration Assistant, which was first introduced in v4.0, is a voice guided configuration portal that provides easy-to-use, remote access to the following end-user phone configuration options: Dynamic Extension Express (previously known as Personal Call Routing) Do-Not-Disturb (DND) Call Forwarding Meet-Me Conferencing (added in v5.
Phone and System Administration Station (Phone) Programming Options Station (Phone) Programming Options NOTE Because the following programming changes are saved in the system database, you cannot make changes if the 5000 CP DB Programming application is open. If you try to make changes, DATABASE IN USE BY OTHER APPLICATIONS appears. The application must be closed before you can use the administrator phone to make changes. Contact your system administrator for more information.
Phone and System Administration Enabling or Disabling Attendant Phones Enabling or Disabling Attendant Phones You can enable or disable other phones as Attendant phones. Attendant phones can be called by dialing 0 at the phones they serve.
Phone and System Administration Programming Extension User Names Programming Extension User Names You can assign user names (the name shown on the display) to other system phones. You can also change existing user names. To program user names: NOTE 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3. Press 1 or the STATION menu button.
Phone and System Administration Programming Phone Toll Restrictions Programming Phone Toll Restrictions You can program toll restriction classes of service (COS) for specific system phones. A COS restricts or allows certain digit patterns when external phone numbers are dialed. COS options are programmed individually for phones, voice processing system applications, and trunk groups. Separate COS designations are available for Day and Night Modes.
Phone and System Administration Programming Phone Toll Restrictions Table 11. Default European Class of Service Values COS Name Restriction 01 ARS Only This is a phone class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the 5000 CP, is required. Calls can only be placed using the ARS feature. The user hears reorder tones when attempting to place a call using any other method.
Phone and System Administration Programming Phone Toll Restrictions To program toll restrictions for specific phones: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3.
Phone and System Administration Programming Phone Toll Restrictions Figure 1. Station Programming Flowchart Enter Program Database feature code 9932 (9132) ENTER DATABASE OPTION Press 1 or STATION menu button ENTER STATION EXTENSION Type the extension number, and then press #.
Phone and System Administration System Programming Options System Programming Options The following sections describe system options that you can program with the administrator phone: Entering an Administrator Phone Passcode below Changing Do-Not-Disturb (DND) Messages on page 24 Changing Default Reminder Messages on page 25 Changing Phone Extension Numbers on page 26 Swapping Phone Extension Numbers on page 27 See Figure 2 on page 28 for the System Database flowchart.
Phone and System Administration Changing Do-Not-Disturb (DND) Messages Changing Do-Not-Disturb (DND) Messages You can delete or change the default DND messages. A phone in DND halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls, and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears a repeating signal of four fast tones and a pause. Display phones show the DND message.
Phone and System Administration Changing Default Reminder Messages Changing Default Reminder Messages You can delete or change the default Reminder Messages. Reminder messages are set to signal a phone at a specified time. The user can select one of 20 different messages and set the reminder time up to 24 hours in advance. In a network, each node has a list of Reminder Messages that can be used only on that node.
Phone and System Administration Changing Phone Extension Numbers Changing Phone Extension Numbers You can change the extension number for any system phone. The new extension number cannot be the same as an existing number. To change a phone extension number: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Swapping Phone Extension Numbers Swapping Phone Extension Numbers A phone extension number can be reassigned to (swapped with) another phone. To swap extensions, the two affected phones must meet the following criteria: Both phones (and the administrator phone) must reside on the same node. Both phones must be the same type.
Phone and System Administration Swapping Phone Extension Numbers Figure 2.
Phone and System Administration Individual Trunk Programming Options Individual Trunk Programming Options You can program the following individual trunk options: Programming the Trunk Answer Supervision Type below Programming Caller ID on page 31 Programming the Hybrid Balance Option on page 32 Programming DTMF or Dial Pulse Signalling on page 33 Programming Trunk Group Assignments on page 34 Programming the Busy Trunk Option on page 35 See Figure 3 on page 40 for the Trunk Database flowchart.
Phone and System Administration Programming the Trunk Answer Supervision Type To program the Answer Supervision Type: NOTE 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears. 4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears. 5.
Phone and System Administration Programming Caller ID Programming Caller ID You can enable or disable incoming and outgoing Caller ID for individual trunks. To program Caller ID for an individual trunk: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2.
Phone and System Administration Programming the Hybrid Balance Option Programming the Hybrid Balance Option A field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the 5000 CP have the best hybrid balance settings. You can change the hybrid balance setting for individual trunks. To program the Hybrid Balance Option: NOTE 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2.
Phone and System Administration Programming DTMF or Dial Pulse Signalling Programming DTMF or Dial Pulse Signalling You can program trunks for dual tone multi-frequency (DTMF) or dial pulse signalling. To program DTMF or dial pulse signalling: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Programming Trunk Group Assignments Programming Trunk Group Assignments Each trunk must be assigned to a trunk group. You change the trunk group assignment for an individual trunk. To assign a trunk to a different trunk group: NOTE 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2. Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears. 3. Press 3 or the TRUNK menu button.
Phone and System Administration Programming the Busy Trunk Option Programming the Busy Trunk Option You can temporarily disable a trunk from service. While it is out of service it cannot be used to place outgoing calls. However, incoming calls on analog trunks will still ring in and can be answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you place the trunk back in service.
Phone and System Administration Trunk Group Programming Options Trunk Group Programming Options You can program the following trunk group options: Programming Trunk Group Day or Night Answer Access below Programming Trunk Group Day or Night Ring-in on page 37 Programming Trunk Group Toll Restrictions on page 38 Programming Trunk Group Trunk Lists on page 39 See Figure 3 on page 40 for the Trunk Group Database flowchart.
Phone and System Administration Programming Trunk Group Day or Night Ring-in Programming Trunk Group Day or Night Ring-in You can program separate phone lists with ring-in for Day and Night Modes. To program trunk group Day or Night Ring-in: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe).
Phone and System Administration Programming Trunk Group Toll Restrictions Programming Trunk Group Toll Restrictions You can program toll restriction classes of service for the trunk groups. See “Programming Phone Toll Restrictions” on page 19 for more information. To program trunk group toll restrictions: NOTE 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2. Enter the passcode, and then press #.
Phone and System Administration Programming Trunk Group Trunk Lists Programming Trunk Group Trunk Lists You can program a list of trunks for a trunk group. To program trunk group trunk lists: NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes. 1. Dial 9932 (9132 in Europe). If a passcode is required (see page 23), ENTER PASSCODE appears (otherwise, go to step 3). 2.
Phone and System Administration Programming Trunk Group Trunk Lists Figure 3.
Phone and System Administration Programming Trunk Group Trunk Lists Figure 3.
Phone and System Administration Alarms Alarms Alarms are generated on phones as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to resolve the problem. To allow you to monitor multiple nodes, the system provides both system alarms, which includes voice processing alarms, and network-wide alarms.
Phone and System Administration Alarm Differences Alarm Differences The system Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm appears at all affected phones. When a minor equipment failure occurs, a minor alarm is generated and appears on the primary attendant’s display and, if enabled, at your administrator phone.
Phone and System Administration Clearing Alarms Clearing Alarms You can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the administrator feature codes or menu buttons. To use the feature codes to clear alarms: Dial one of the following feature codes to clear the alarm: Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but it does not affect system alarms.
Phone and System Administration Clearing Alarms Table 12. Minor System and Voice Processing Alarms Alarm Text SYS ALARM #10 xNNNN OFF HOOK Description and Action Required A phone has remained off-hook and inactive past the expiration of the Inactivity Alarm timer. The display and the SMDR indicate which phone is off-hook.
Phone and System Administration Internal Modem Internal Modem The 5000 CP internal modem performs multiple functions. When enabled, the modem is used for DB Programming, Message Print, SMDR, and for uploading software licenses. Enabling or Disabling the Internal Modem If disabled, the modem and extension are placed into DND. In DND, the modem rejects all calls and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are automatically transferred to the primary attendant.
Phone and System Administration Network Group Diagnostics Network Group Diagnostics The Network Group Diagnostics feature allows you to verify that Network Groups have been programmed correctly. When the Network Group Diagnostics feature code is entered, the platform initiates pings from each system-connected device and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.
Phone and System Administration Seizing a Device Seizing a Device For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk or extension by entering the module, circuit, and device number. The Seize Device feature is affected by trunk restriction. The administrator phone must have outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed after the trunk is seized. To seize a device: 1.
Phone and System Administration History Freezes History Freezes When certain system failures occur, service personnel may request a system history freeze (system data snapshot), so they can analyze system activity for the time period preceding the alarm. NOTE Do not perform these procedures unless directed to do so by service personnel. Freezing or Unfreezing the System History You can freeze or unfreeze the current node system history. To freeze or unfreeze system history: 1.
Reference Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reference Troubleshooting Tips Troubleshooting Tips The following sections include information to help you troubleshoot problems: System Administrator and Provider Information below Administrator Troubleshooting Tips below System Administrator and Provider Information Because this guide covers administrator phone features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.
Reference Programming Planning Sheets Table 13. Administrator Troubleshooting Tips (Continued) Problem Possible Solution System users cannot use “*67” to block Caller ID when placing external calls. To use “*67,” you must select an outside line directly rather than using Automatic Route Selection to select outside lines. Contact your system administrator or local authorized provider for more information. See “System Administrator and Provider Information” on page 52.
Reference Do-Not-Disturb Messages Do-Not-Disturb Messages You can change the default DND messages shown in Table 15. See “Changing Do-Not-Disturb (DND) Messages” on page 24. Table 15. Do-Not-Disturb Messages Default DND Message Primary Language DND Message Secondary Language DND Message MESSAGE 01 (DO-NOT-DISTURB) MESSAGE 02 (LEAVE A MESSAGE) MESSAGE 03 (IN MEETING UNTIL) MESSAGE 04 (IN MEETING) MESSAGE 05 (ON VAC. HOLIDAY 'TIL) MESSAGE 06 (ON VAC.
Reference Reminder Messages Reminder Messages You can change the default Reminder Messages shown in Table 16. See “Changing Default Reminder Messages” on page 25. Table 16.
Reference Changing Station Extension Numbers Changing Station Extension Numbers See “Changing Phone Extension Numbers” on page 26. Table 17. Station Extension Numbers Old Extension Number New Extension Number Swapping Stations See “Swapping Phone Extension Numbers” on page 27. Table 18. Swapped Extension Numbers Extension Number Page 56 Swapped with Extension Mitel® 5000 CP Administrator Phone Guide – Issue 5.
Reference Individual Trunk Programming Individual Trunk Programming Record the information in Table 19 for each trunk you want to program. Table 19.
Reference Default Feature Codes Default Feature Codes Each of the station features is assigned a feature code. Using the station’s dialpad, these codes are entered to select trunks, process calls, and use special features.
Reference Diagnostics Feature Codes Table 21. Administrator Feature Codes (Continued) Feature Name Code U.S. (Eur.) Definition Periodic Diagnostics On/Off 9825 Periodic diagnostics extends and improves the functionality and checks and reconciliations performed on various resources in the system. Program System Speed Dial 9801 Programs system-wide Speed Dial numbers when followed by location codes (000–999 or 0000-4999).
Reference Diagnostics Feature Codes Table 22. Diagnostics Feature Codes (Continued) Feature Name Code U.S. (Eur.) Definition Diagnostic – Dump Node Information 9936 (9136) Pressing the Dump Node Information feature code dumps specified node information to Message Print for diagnostic purpose. When the system prompts for a node number, enter the applicable node number or zero (0) for all nodes within a network.
Reference Diagnostics Feature Codes Table 22. Diagnostics Feature Codes (Continued) Feature Name Code U.S. (Eur.) Definition Diagnostic – Network Groups 9963 (9163) Allows you to verify that the Network Groups on the local node are programmed properly. When 9963 is entered at an administrator’s phone, the telephone system initiates pings from each IP device on the local node and determines if the other devices respond to the ping.
Reference Trunk Access Codes Trunk Access Codes Table 23 lists trunk access codes used to select trunks when placing outgoing calls. Table 23. Trunk Access Codes Code U.S. (Eur.) Feature Name Definition Automatic Route Selection (ARS) 92000 Allows the system to select the route wanted for placing a call, as programmed in the database. Trunk Group Access 1–208 92001–92208 Selects an available trunk from a programmed group of trunks for placing an outside call.
Reference Phone Feature Codes Table 24. Phone Feature Codes (Continued) Feature Name Code Definition Automatic CO Access On/Off 360 (Not used on single line phones) Allows the phone user to determine how ringing outside calls will be answered: simply by lifting the handset or pressing the Speaker button (automatic answer), or by lifting the handset or pressing the Speaker button and pressing a Call button, individual trunk button or the ANSWER button.
Reference Phone Feature Codes Table 24. Phone Feature Codes (Continued) Feature Name Directories Code 307 Display Hardware Serial Number Definition (Display phones Only) Allows display phone users to search for extension numbers or System Speed Dial numbers. The number can then be dialed, if appropriate. (Display phones Only) When the phone user enters this feature code, the phone displays the system’s license key ID.
Reference Phone Feature Codes Table 24. Phone Feature Codes (Continued) Feature Name Code Definition Handsfree On/Off 319 (Not used on single line phones) Disables/enables the phone’s handsfree intercom answering. Incoming intercom calls ring as private calls if handsfree answering is disabled. Headset Enable Headset Disable Headset On/Off 315 316 317 (Not used on single line phones) The enable code signals the system that a headset has been connected to the phone.
Reference Phone Feature Codes Table 24. Phone Feature Codes (Continued) Feature Name Program Station Passcode Code 392 Definition The station passcode is used for the Remote Programming feature. The passcode can be changed by entering the Program Station Passcode feature code at the phone or when using the Remote Programming feature. 6 Requests (or cancels) an automatic callback when a busy trunk or phone becomes available.
Reference Phone Feature Codes Table 24. Phone Feature Codes (Continued) Feature Name Code Definition Routing Off 304 Disables System OAI Offering Control for third-party applications. This feature requires you to enter a passcode. Once you disable routing, you cannot enable it again (i.e., only the third-party application can enable routing). Station Monitor 321 (Hunt Group supervisors only) Allows a designated hunt group supervisor to monitor a call of anyone in the associated hunt group.
Index Index A Administrator feature codes 58 phone enabling or disabling 16 passcode, programming 23 troubleshooting 52 phone troubleshooting 52 programming planning sheets 3 types 2 Alarms clearing 44 descriptions 45 minor 43 network 43 system 43 Diagnostics feature codes 59 DND messages programming 24 programming planning sheets 54 DND messages, Japanese language 24 E Emergency calls, toll restriction override 19 English, multicultural references 4 Extension numbers changing 26 swapping 27 F Answer S
Index M R Major alarms 43 Reminder Messages changing 25 Japanese language 25 programming planning sheets 55 Messages DND, programming 24 Reminder, changing 25 Minor alarms 43 Mode, Day or Night 12 Modem internal, enabling and disabling 46 internal, resetting 46 Multicultural English references 4 Multi-node configuration 12 N S Single node configuration 12 Speed dial pauses and hookflashes 14 System 14 Stations numbers, programming planning sheets 56 swapping, programming planning sheets 56 Synchroniz
Part No. 580.8001 Issue 5.0, February 2011 A691/9112A www.mitel.com Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Fax: +1(613) 592-4784 Tel: +1(480) 961-9000 Fax: +1(480) 961-1370 Tel: +44(0)1291-430000 Fax: +44(0)1291-430400 Tel: +1(613) 592-2122 Fax: +1(613) 592-7825 Tel: +61(0) 2 9023 9500 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations, visit our website at www.mitel.
