MITEL 5000 Communications Platform (CP) 8528 Telephone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here.
Mitel 8528 Telephone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature Code ACD Agent – Log In/Out 328 Most of the following feature codes work when your telephone is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8528 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the telephone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call. Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Telephone Damage Hazard. To avoid damaging the telephone or Programmable Key Module Interface Module (PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information. When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300.
Telephone Usage This equipment is not for connection to the telephone network or public coin telephone service. It is only for use when connected to Mitel systems. WARNING When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Telephone Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handset . . . . . . . . . . . . . . . . . . . . .
Contents Answering and Placing Calls 23 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Redirecting Calls . . . . . . . . . . . . . . . . . . .
Contents Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using the Handoff - Push/Pull Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Receiving Message Waiting Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Placing Ad Hoc Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Messages 55 Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel 8528 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your telephone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started About Your Telephone Your telephone is equipped with a two-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. The 8528 Telephone is shown here. See “Telephone Feature Descriptions” on page 3 for more information about the telephone features.
Getting Started Telephone Feature Descriptions The following sections describe default configurations. Your telephone may be programmed differently. Contact your system administrator for more information. See “About Your Telephone” on page 2 for telephone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset.
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button Action (Up) (Down) Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone). See “Using Handsfree Mode” on page 31. Activates features. (Mute) Temporarily turns off your microphone during a call. (Directory) Activates the contact and feature Directory.
Getting Started Programmable Buttons Your telephone has 16 programmable buttons.The top seven buttons on the telephone are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 16 for instructions. Button Action Call 1 Selects an outside line or answers a call. Call 2 Selects an outside line or answers a call.
Getting Started Telephone Signals Your telephone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: Lit or blinking buttons indicate call or feature activity. All telephone button lamps illuminate at the same time for a few seconds when the telephone is reset or powered on. The following actions may cause an error tone: o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid number.
Getting Started Headset Instructions Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution. This recommendation includes all wired and wireless headsets, including the integrated Plantronics® CS50 Headset.
Personalizing Your Telephone Personalizing Your Telephone This chapter describes features you can use to personalize your telephone. Adjusting the Viewing Angle You can tilt the telephone stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit. To adjust the viewing angle: 1. Turn the telephone so it faces away from you. 2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit. 3.
Personalizing Your Telephone Installing Designation Cards If you program buttons on your telephone (see page 16), you can install a new paper designation card with the revised button labels. (Paper designation cards are provided by your system administrator.) You can usually slide the paper designation card out and replace it without removing the lens (if necessary, see the following instructions to remove the lens).
Personalizing Your Telephone Changing Volume Levels You can change the following volume levels: Ringer (alerting tone) Handset Headset Background music External speaker Turning the external speaker volume down to the lowest levels may prevent you from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code). NOTE You must be using the feature to change the volume level.
Personalizing Your Telephone Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker. To turn on or turn off background music: Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.
Personalizing Your Telephone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 69) and Station Speed Dial (see page 38). The following are guidelines when entering dialpad characters: Press (Message) to switch from Alpha Mode to Numeric Mode. The button stays lit in Alpha Mode and is off in Numeric Mode. Press (Hold) to move the cursor to the left and delete characters.
Personalizing Your Telephone The following tables show the dialpad characters for the Canadian French, Mexican Spanish, and Japanese languages. Dialpad Characters — Canadian French Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , .
Personalizing Your Telephone Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 1 A I U E O a 1 2 KA KI KU KE KO i 2 3 SA SHI SU SE SO u 3 4 TA CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO tsu 6 7 MA MI MU ME MO ya 7 8 YA YU YO yu 8 9 RA RI RU RE RO yo 9 0 WA WO N pa ba lg 0 Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 15
Personalizing Your Telephone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 17 for code lists. You cannot reprogram the default button assignments. See “Programmable Buttons” on page 5. To program a button: 1. With the handset on-hook, dial 397. 2.
Personalizing Your Telephone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Telephone Feature Page 18 Page Code Answer Ringing Call 23 351 Automatic IC Call Access – On/Off 23 361 Automatic Trunk Call Access – On/Off 23 360 Automatic Trunk Answer 24 350 Background Music – On/Off 12 313 Barge-In 65 386 Call Forward – All Calls 35 355 Call Forward – If Busy 35 357 Call Forward – If No Answer 35 356 Call Forward – No Answer/Busy 35 358 Call Logging 44 333 Change Language 12 301 Conference 39 5 Default Station 20 394 Dire
Personalizing Your Telephone Feature Page Code Message – Cancel Left Message 56 366 Message – Delete Message 56 368 Message – Leave Inter-station Message 55 367 Message – View Messages 56 365 Microphone Mute – On/Off 31 314 Page 59 7 Page Receive – On/Off 59 325 Program Buttons 16 397 Program Station Passcode 47 392 Programmable Buttons – Return to Default 20 395 Queue (Callback) Request 25 6 Record-A-Call 43 385 Redial 26 380 Redirect Call 24 331 Reminder Messag
Personalizing Your Telephone Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. 2. Press any of the feature buttons to display the assignment. 3. Press # or (Speaker) to exit. Resetting Programmable Buttons You can reset all buttons (keys) that you have programmed to the default assignments.
Personalizing Your Telephone Activating Door Relay If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your telephone. You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call buttons. Answering Calls Your telephone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 31.
Answering and Placing Calls Redirecting Calls You can redirect calls to another extension or external number. To redirect calls: 1. While a call is ringing, dial 331. 2. Do one of the following: Dial the extension number, or press the Outgoing button or the Outgoing Call access code (the default code is 8), and then dial the external number. Enter the DND code. See “Using Do-Not-Disturb (DND)” on page 57.
Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your telephone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your telephone (Station Speed Dial). Using System Speed Dial Your system administrator assigns Speed-Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381. REVIEW SYS SPEED # appears. 2.
Answering and Placing Calls Deleting Station Speed-Dial Entries To delete a Station Speed-Dial entry: 1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: Press (Up) or (Down) to scroll through the speed-dial bins. Enter the speed-dial bin (0 to 9). 3. Press # to select the bin. 4. Press (Hold) repeatedly until the name is erased, and then press # to continue. 5. Press (Hold) repeatedly until the number is erased, and then press #.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: Intercom: Find and dial internal numbers. Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls Using Account Codes Account codes record information for telephone record reports. You may be required to enter account codes when placing calls. Contact your system administrator for more information about using account codes. There are three types of account codes: Standard account codes: Automatically entered into the telephone record report whenever you place a call. Forced account codes: Entered before you can place an outside call.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). NOTES You cannot use Handsfree Mode if you are using a headset, or if you have more than one telephone assigned to an extension number.
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. Individual Hold: Places an internal or external call on hold at your telephone. System Hold: Places an external call on hold in the system. You can then pick up the call from any telephone that indicates a flashing Call button for the call, including the telephone that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 39 for more information. Transferring Calls to Other Extensions To transfer a call to another extension: 1. While on the call, press (Transfer), and then enter the extension number. 2. Do one of the following: Wait for an answer, announce the call, and then hang up.
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: Press (Special), and then dial 300. Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forwarding options. Call Forward Feature Description Code Call Forward All Calls All incoming calls are forwarded. 355 Call Forward if no Answer All incoming calls are forwarded if not answered. (The timer is set by the system administrator.
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features The following call types do not follow Dynamic Extension Express: Hunt group calls Hunt group announcement/overflow calls Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls NOTE A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. For example, a holding call will recall the extension where it was placed on hold when the hold timer expires.
Call Features Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. Note that if any destination other than your main extension receives an MWI, it will not propagate to the other internal destinations.
Call Features Placing Ad Hoc Conference Calls You can place a Ad Hoc1 conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party (for external calls, press the Outgoing button or the Outgoing Call access code [8 is the default code], and then dial the number). 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the Conf button, and then press HOLD appears. (Hold). CONFERENCE PARTIES ON To toggle between the held callers: Press parties.
Call Features Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See page 39 for details on using the traditional Ad Hoc Conferencing method.
Call Features Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: 1. Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant. Enter an access code, and then press Pound (#). To cancel, press Star (*).” 2.
Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message.2 You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message. To use Record-A-Call: 1. While on a call, press CALL appears. (Special), and then dial 385. REQUESTING RECORD-A- 2. Enter the voice mailbox number where you want the recording to be saved.
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.3 You can use Call Logging to: View recent call activity. View caller ID information. Return or redial calls. To use Call Logging: 1. Dial 333. 2. Select one of the following options: Press 1 (MISS). Press 2 (RCV). Press 3 (DL). Press 4 (CLR). 3. Press (Up) or (Down) to scroll through the entries.
Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).
Call Features Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Deskenabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile passcode.
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: Dynamic Extension Express (see page 48) DND (see page 49) Manual Call Forwarding (see page 49) Meet-Me Conferencing (see page 50) NOTE You need a Configuration Assistant extension number to use this feature.
Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant. To access Configuration Assistant: 1. Access the Configuration Assistant extension number from inside or outside the system by: dialing it from any phone in the system. being transferred to it. dialing it from automated attendant, voice mail, or DISA. 2. Do one of the following: If calling from your main desktop phone, proceed to step 3.
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. To change the DND settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 48. 2. Follow the voice prompts to change your DND status (on or off). There is no option to provide a specific DND status message.
Call Features Managing Meet-Me Conferencing Access Codes See “Using Record-A-Call” on page 43 for more information about Meet-Me Conferencing. NOTES This feature is available only if Meet-Me Conferencing is enabled on your phone system. While using Configuration Assistant options, you can press the Star button (*) any time you wish to cancel the current operation and return to the main menu. To create a new Meet-Me Conference access code: 1.
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 47 for using Configuration Assistant.
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 57 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your passcode followed by #. See page 47 for details on setting up a station passcode for your extension. 5. Dial 370. 6.
Call Features Changing the Station Passcode You can use Remote Programming to change the station (telephone) passcode. To change the station passcode using Remote Programming: 1. Do one of the following: Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7.
Messages Messages This section describes the following system messaging features: Inter-station messages: Inter-station messages are alerts sent to your telephone by other internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. NOTE If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message. The display shows new messages as follows: Inter-station messages sent by other internal parties are indicated by the party’s programmed user name.
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through telephone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every telephone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. NOTE Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information. To use Agent Help: 1.
Hunt Groups Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: Answer as usual. Your microphone is automatically muted. To reject an Agent Help request: Dial 376. AGENT HELP REJECTED appears. Monitoring Calls You can use Station Monitor to connect to a hunt-group call and hear both parties, but you cannot be heard by either one.
Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. 2. Dial the extension number (or press the lit station speed-dial or PKM button) of the station to be monitored.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your telephone. Troubleshooting topics include: Contact Information: Information about system administrator contacts. Error Messages: Error messages and descriptions. Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying telephone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for telephone and system features. NOTE You can often correct problems that you may be experiencing by resetting the telephone to the default settings. See “Resetting the Telephone to the Default Settings” on page 20. Problem Possible Solution The telephone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Dynamic Extension Express – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: You tried to use the Handoff feature on a call that has not been routed by Dynamic Extension Express. You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index A C About Your Telephone 2 Call Forward Access Codes 41 manual 35 Account Codes 30 system 35 Account Codes, using 30 using 35 ACD Hunt Group Wrap-Up Timer, stopping 62 Call Logging, using 44 ACD Hunt Groups Call Logs, using 44 logging in 61 Callback (Queuing the Telephone), requesting 25 logging out 62 Callback, requesting (queuing the telephone) 25 Ad Hoc Conference Calls Caller ID Information 34 dropping 39 displaying 34 ending 40 viewing 34 placing 39 transferring 39
Index Configuration Assistant 47, 49 accessing 48 DND settings, changing 49 Dynamic Extension Express settings, changing 48 Dynamic Extension Express, using 48 E Emergency Calls, placing 24 Error messages 67 manual call forwarding settings, changing 49 manual call forwarding, using 49 tones, telephone 6 meet-me conferencing access codes, managing 50 Error Messages 67 station passcode, changing 47 Extension Numbers 17 Contact Information 67 Contrast, changing 11 External Calls, placing 26 F D Feat
Index Hunt Groups Messages accepting or rejecting Agent Help 64 at other extensions, leaving 55 Agent Help, requesting 63 canceling 56 agent IDs 61 deleting 56 Automatic Call Distribution (ACD) 61 Do-Not-Disturb 57 Barge-In, using 65 error 67 calls leaving 55 diverting 63 monitoring 64 stealing 64 left at other extensions, canceling 56 pages 59 Reminder 58 logging out of 62 replying to 56 types 61 responding 56 Uniform Call Distribution (UCD) 61 viewing 56 wrap-up timer 62 viewing and
Index R deleting 56 leaving 55 replying to 56 Record-A-Call, using 43 Redialing, external numbers 26 Reminder Messages, using 58 Remote Programming 47, 51 DND settings , using 49 viewing 56 Station Monitor, using 64 Station Passcode, changing 47, 53 Station Speed Dial 27 numbers deleting 28 dialing 27 storing 27 DND, using 52 Dynamic Extension Express, using 51 forward calls, using 48, 49 passcode changing 53 entering 47 using 27 Station Speed Dial Numbers dialing 27 station passcode, changing 53 to
Index V W Voice Mail User Guides 55 Waiting Calls, answering 23 Voice Messages Welcome 1 deleting 56 Wrap-Up Timer, stopping 62 leaving 55 listening to 56 Volume Levels 11 Volume Levels, changing 11 Mitel® 8528 Telephone User Guide – Issue 3, February 2011 Page 75
Part No. 550.8032 Issue 3, February 2011 A661/9143A www.mitel.com Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Fax: +1(613) 592-4784 Tel: +1(480) 961-9000 Fax: +1(480) 961-1370 Tel: +44(0)1291-430000 Fax: +44(0)1291-430400 Tel: +1(613) 592-2122 Fax: +1(613) 592-7825 Tel: +61(0) 2 9023 9500 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations, visit our website at www.mitel.
