Instruction manual

Chapter 7: Voice Processing Features
Voice Processing Applications
Page 7-22 Mitel
®
5000 Reference Manual – Issue 3.0, October 2008
• Select Fax Document: (Not used for Timeout and not available if there are no fax
documents in the system.) Selects a specific document for faxing. Callers should be
prompted to select this digit with a recording that tells them the name of the document. For
example, “For a price list, press 2.” This Action must be accompanied by an End Fax
Selection Action and should also be accompanied by a Cancel Fax Selection Action.
• Select Fax By Document Number: (Not available for Timeout or digits * and #.) Is similar
to the Transfer to Collected Extension Action described below. It allows the caller to enter
the exact four-digit number(s) of the desired document(s). Assign this Action to the digit(s)
that correspond to the first digits of the document numbers. For example, if you have
documents numbered 0001–1000, digits 0 and 1 should have a Select Fax By Document
Number Action. Callers can then dial four-digit document numbers that begin with 0 or 1.
This Action must be accompanied by an End Fax Selection Action and should also be
accompanied by a Cancel Fax Selection Action.
• End Fax Selections: (Usually assigned to the digit #.) Used for signaling the system that
the caller has entered all desired fax document selections (either through a Select Fax
Document By Number Action or a Select Fax Document Action). When the caller presses
this digit, the system checks to see if any documents have been requested. If not, it issues
a warning to the caller and returns to the greeting. If documents were selected, the system
requests fax dialing information from the caller.
• Cancel Fax Selections: (Usually assigned to the digit *.) Used for canceling fax document
selections that a caller has entered. If the caller has not made any entries, the system
notifies the caller that no selections were made and returns to the greeting.
• Transfer To (Digit Translation) Node: (Not available for Timeout and not available if
there are no programmed digit translation nodes.) Sends the call to a digit translation node
that allows access to further digit translation options as described on page 7-23.
• Transfer To Extension: Sends the call to the designated extension (endpoint, hunt group,
trunk, trunk group, modem, or application).
• Transfer To Mailbox: (This does not appear if there are no programmed mailboxes.)
Sends the call to the designated mailbox.
• Transfer To Collected Extension: (Cannot be used for Timeout, #, *, or 0.) Allows callers
to dial extension numbers of endpoints and hunt groups that have a mailbox or extension
ID. Assign this Action to digits that correspond to the first digits of extension numbers. For
example, if digit 1 is “Transfer To Collected Extension,” callers can dial extension numbers
that begin with 1. However, if digit 1 is “Transfer To Extension 2000,” a caller attempting to
dial an endpoint extension number that begins with 1 is instead be transferred to 2000.
• Hang Up: (Used for Timeout only.) Disconnects from the call if the user does not enter a
digit.
After the application is programmed, the Voice Mail System Administrator’s mailbox is used to
make a custom audiotex recording that explains the options to callers. For more information,
refer to the Mitel 5000 Endpoint and Voice Mail Administrator Guide, part number 580.8001.
The custom audiotex recording is then assigned to the CRA application. A caller who listens to
the CRA recording can dial the single-digit location number to reach the designated destination.
For example, if the hunt group extension for a customer support group is programmed for digit
3, the recording should say something like, “For customer support, press 3.”
The system provides a choice between Primary and Secondary Language (see “Multilingual
Capability” on page 7-24). The system selects the language to use for each call, as determined
by the trunk, endpoint, and Voice Processing programming. When using a CRA application with
digit translation, the individual Voice Processing applications assigned to the digits can be
programmed to override the device language and provide prompts in one language only. Using
this method, you can program a CRA tree that offers callers a choice between languages.
NOTE
When document numbers begin with 0, the caller can select documents by
entering the number without 0 and pressing #. For example, the caller can
enter 99# for document number 0099