© 2007 - 2009 Active Voice, LLC. All rights reserved. First edition 2009. Active Voice and UNIVERGE UM8500 are trademarks of Active Voice, LLC. Other brands and product names used in this document are trademarks of their respective owners. Licensed under one or more of the following patents: U.S. Nos.
■ CONTENTS ■ Avaya D82 1 Integration overview ............................................................. 2 Integration steps .............................................................. 2 Requirements ................................................................... 3 Integration description........................................................... 4 Integration features .......................................................... 4 Configuring UNIVERGE UM8500 for the integration ...................
■ Fujitsu 9600/SMDI Integration overview ........................................................... Integration steps ............................................................ Requirements ................................................................. Integration description......................................................... How the integration works................................................ Integration features ........................................................
■ Mitel 3300 ICP with IP integration 95 Integration overview ............................................................ 96 Integration steps ............................................................. 96 Requirements .................................................................. 96 Integration description.......................................................... 97 How the integration works................................................. 97 Integration features ..................................
■ NEC NEAX 2400 with Direct Digital 137 Integration overview .......................................................... Integration steps ........................................................... Requirements ................................................................ Integration description........................................................ How the integration works............................................... Integration features .......................................................
■ NEC NEAX 2400 or NEC SV7000 with LAN MCI 179 Integration overview .......................................................... Integration steps ........................................................... Requirements ................................................................ Integration description........................................................ How the integration works............................................... Integration features ....................................................
■ NEC UNIVERGE SV8300 using OAI 221 Integration overview .......................................................... Integration steps ........................................................... Requirements ................................................................ Integration description........................................................ How the integration works............................................... Integration features .......................................................
■ NEC UNIVERGE SV8500 with serial MCI 257 Integration overview .......................................................... Integration steps ........................................................... Requirements ................................................................ Integration description........................................................ How the integration works............................................... Integration features .......................................................
■ Sphere System 303 Integration steps ........................................................... Requirements ................................................................ Integration description........................................................ How the integration works............................................... Integration features ....................................................... Setting up the Sphere system ..............................................
■ Avaya D82 In this integration... Integration overview .............................................................................. 2 Integration steps ............................................................................... 2 Requirements ................................................................................... 3 Integration description ........................................................................... 4 Integration features ....................................................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up the integration. 1 Review the system and equipment requirements Verify that all phone system and messaging system requirements have been met. See “Requirements” on page 3. 2 Set up UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 5. 3 Connect the systems. See “Connecting the systems” on page 6.
Requirements Before setting up the Avaya with D82 integration, confirm that the site meets the following requirements and that all of the necessary components are available: Phone system ● Avaya Definity G3, System 75, or System 85 G2. ● For each voice messaging port, one Digital Network Interface Circuit (DNIC) port which emulates a 7434D or 8434D digital phone, installed and set up as a voice messaging port.
Integration description The Avaya with D82 integration uses digital lines to connect the phone system and the messaging system. The phone system digital voice messaging ports connect to D82 voice boards in the UM8500 server. A D82 voice board emulates up to eight digital phones. Integration features The Avaya with D82 integration with UM8500 provides the following features: Call forward to personal greeting.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Connecting the systems After installing all of the required hardware on the messaging system, perform the following procedure to connect the phone system to the messaging system. To install required messaging system hardware, such as D82 boards, see the Installation Guide.
To connect the phone system and UM8500 server 1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the following tables for cabling requirements. 2 Connect an 18-pair PBX station interface cable to an Amphenol connection on the type 66 interconnect block. 3 Connect the other end of the PBX station interface cable to a telco cable. 4 Connect the other end of the telco cable to a D82 board installed in the UM8500 server.
D82 Four-wire pinouts, continued Phone line number Pin number Pair color Lead designation 5 6 7 8 8 UNIVERGE UM8500 INTEGRATION GUIDE 34 red-brown TXR5 9 brown-red TXT5 35 red-slate PXR5 10 slate-red PXT5 36 black-blue TXR6 11 blue-black TXT6 37 black-orange PXR6 12 orange-black PXT6 38 black-green TXR7 13 green-black TXT7 39 black-brown PXR7 14 brown-black PXT7 40 black-slate TXR8 15 slate-black TXT8 41 yellow-blue PXR8 16 blue-yellow PXT8
Programming the phone system After connecting the phone system to the UM8500 server, perform the procedures to set up the phone system for the integration. Refer to the phone manufacturer’s documentation for details. ● For the Avaya Definity G3 or System 75 phone system, see the setup steps below. ● For the Avaya System 85, see the setup steps on page 15. Avaya Definity G3 or System 75 phone system setup steps 1 Set up the voice messaging extensions.
To set up the voice messaging extensions as digital phones 1 At the phone system programming terminal, type add station followed by a voice messaging extension, then press ENTER. For example, extension: 501 is used in the following example screen. 2 On page 1 of the Station screen, in the Name field, type a name that includes the voice messaging extension number, the maximum is 16 characters. For example, Voice Mail 501 is used in the following example screen.
To set up a hunt group 1 At the phone system programming terminal, type add hunt next then press ENTER. 2 On page 1 of the Hunt Group screen, set up a hunt group number, extension, and name. For example, the group number 1, the group extension 500, and the group name Voice Mail are used in the example screen. 3 In Group Type, type ucd or circ. In Queue?, type n. Refer to the phone system manufacturer’s documentation for setting up the other fields. NOTE The ACD field should be set to No.
To set up message waiting indication for a port NOTE The extension must be set up as a 7434D with message waiting indication. 1 At the phone system programming terminal, type change station followed by the voice messaging extension that will control message waiting indication, then press ENTER. For example, extension 501 is used in the following example screen. 2 On page 1 of the Station screen, set up the Port field according to the phone system requirements.
To set up a coverage path 1 At the phone system programming terminal, type add coverage path followed by a new coverage path number, such as number 1, then press ENTER. In the Coverage Criteria section of the Coverage Path screen, set the field settings based on the transfer options chosen. The table below describes how the system uses the setting when it is set to Yes. Field Description Active If any call appearance is in use, the call forwards.
To set up subscribers 1 At the phone system programming terminal, type change station followed by the subscriber’s extension number, then press ENTER. For example, extension 555 is used in the screen below. 2 For the 7434D emulation only; in the Name field, confirm that the name includes the subscriber’s extension number, the maximum is 15 characters. This restriction does not apply to the 8434D (7405ND) emulation. NOTE The Name field must be set up correctly for the integration to work.
Avaya System 85 phone system setup steps Perform the following steps to set up the Avaya System 85 for the integration. Refer to the phone manufacturer’s documentation for more details on these steps. 1 Set up the voice messaging ports. The D/82 board emulates the Avaya 7434D phone. See “To set up voice messaging ports” on page 15. 2 Set up the message waiting indication. Set up one of the voice messaging extensions to control the phone system message waiting indication.
Field Setting Call coverage paths 7 8 9 8 1 xxxx Coverage point is an extension Coverage point number (1-3) 7405 D extension To set up subscriber extensions 1 Go to the Word 1 section of Proc 012. 2 In the Name field, type a subscriber’s name and extension number. The full extension number must appear in the first 16 characters of the subscriber’s name. 3 Go to the Word 2 section of Proc 000. 4 In field 6, type the coverage path group number.
Troubleshooting If one of the problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the messaging system do not connect. Perform the following for the problems listed: ● Calls to the messaging system connect, but no prompts play.
18 UNIVERGE UM8500 INTEGRATION GUIDE
■ Centrex/SMDI In this integration... Integration overview .............................................................................20 Integration steps ..............................................................................20 Requirements ..................................................................................20 Integration description ..........................................................................21 How the integration works ................................................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and UM8500 server requirements have been met. See “Requirements,” below. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 22. 3 Program the phone system and extensions.
Integration description How the integration works The Centrex/SMDI integration uses a data link, which consists of an RS-232 serial cable, a central office leased line, and an external integration modem. The integration modem provides the data link connection between the Centrex system at the central office and the messaging system server.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system Perform the procedure to program the phone system for the integration. Using programming options other than those described in the following procedure can affect system performance. To program the phone system Instruct the Centrex service provider to set up the phone system in the following manner: 1 Program the message desk lines as a multiline hunt group. 2 Enable switchhook flash transfer capability on each message desk line.
Testing the Centrex connection Perform the following procedures before testing the integration as instructed in the Installation Guide. To confirm that there is a data link connection to the central office ❚ Confirm that the carrier detect (CD) light on the integration modem is lit when the modem is connected to the data link. This indicates that there is a carrier tone from the central office.
■ Cisco Call Manager In this integration... Integration overview...................................................................................26 Integration steps ..................................................................................26 Requirements.......................................................................................26 Integration description ................................................................................27 How the integration works .......................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all Cisco CallManager and UNIVERGE UM8500 system requirements have been met. See “Requirements,” below. 2 Set up Cisco CallManager. See “Setting up Cisco CallManager” on page 30. 3 Install and configure the TAPI service provider on the UNIVERGE UM8500 server.
Integration description The following illustration shows a full-featured UM8500 installation integrating with the Cisco Architecture for Voice, Video and Integrated Data (AVVID) network.
How the integration works The following is an overview of the path an external call takes through the Cisco AVVID network. The call travels from the Cisco gateway or router and CallManager software, through UM8500, and on to a subscriber’s extension. When an external call arrives, the Cisco gateway sends the call over the LAN to the machine where the Cisco CallManager is installed.
Integration features The Cisco CallManager integration offers the following features: Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber’s messaging system. The caller then hears the subscriber’s personal greeting and can leave a message. Caller ID. receives caller ID information from Cisco CallManager, if available.
Setting up Cisco CallManager Follow the procedures in this section to set up CallManager to work with UM8500. To install Cisco CallManager NOTE The Cisco CallManager Installation disc is not shipped with UM8500. If you do not have the installation disc, contact the Cisco reseller. 1 Insert the Cisco CallManager Installation disc into the disc drive on the CallManager server. 2 If the startup program starts automatically, follow the screen prompts. Otherwise, run Setup.exe from the disc.
5 After the values are entered, the Device Wizard–Confirmation screen appears. Click Finish. The Device Wizard–Finish screen appears. 6 On the Device Wizard–Finish screen, click OK, reset now. 7 Click Continue to confirm that the system should reset the TAPI port now. 8 After receiving confirmation that the device was reset, click Continue. 9 Repeat steps 4 through 8 for each TAPI line. 10 On the Cisco CallManager Administration toolbar, click Configuration, then click Cisco IP Phone.
To add uOne ports to CallManager version 3.05 Add one uOne port to CallManager for each port that is being connected to the messaging system. NOTE uOne ports and phones must be in the same calling search space, or the integration will not work. 1 In the Cisco CallManager Administration program, click Device > Add a New Device. 2 On the Add a New Device page, under Device type, click Cisco uOne Port. 3 Click Next, and the Cisco uOnePort Configuration page appears. 4 Enter values as shown in the table below.
To specify MWI and voice mail extensions in CallManager version 3.05 1 In the CallManager Administration program, select Service > Service Parameters. 2 In the list of servers on the left side of the Service Parameters Configuration page, click the server that CallManager is installed on. 3 In the Configured Services list, click Cisco CallManager. 4 In the Configured Services Parameters list, click one of the four parameters shown in the following table. 5 Change or enter a value, as appropriate.
To add voice mail ports to CallManager version 3.2 and later Add one voice mail port to CallManager for each port being connecting to UM8500. CAUTION Voice mail ports and phones must be in the same calling search space, or the integration will not work. 1 In the Cisco CallManager Administration program, select Features > Voice Mail > Cisco Voice Mail Ports. 2 Click . 3 At the Configuration screen, enter values as shown in the table below.
To specify MWI extensions in CallManager version 3.2 and later 1 In the CallManager Administration program, select Feature > Voice Mail > Message Waiting. 2 Click . 3 In the Directory Number field, type the extension that turns MWIs on, select On, then click Insert. 4 In the Directory Number field, type the extension that turns MWIs off, select Off, then click Insert. 5 Shut down and restart the CallManager server.
Installing and configuring the TAPI service provider Perform the following procedures to install and configure the TAPI service provider. If upgrading from Cisco CallManager version 2.4, the old TAPI server provider must be removed before the new one is installed. See “Upgrading from Cisco 2.4” on page 42. To install the TAPI service provider NOTE UM8500 must be installed before the TAPI service provider and wave driver are installed.
To configure the TAPI service provider 1 Log on to Windows. The Cisco Unity-CM TSP dialog appears. NOTE The Cisco Unity-CM TSP dialog box appears automatically the first time you log on after installing the TAPI server provider. To change the settings later, perform steps 2–6 of the following procedure,“ To test the TAPI service provider” on page 38. 2 Click Add and the Add CallManager IP Address dialog box appears.
To test the TAPI service provider 1 If the Cisco Unity-CM TSP dialog box is already displayed, skip to step 7. Otherwise, continue with step 2. 2 On the messaging system server, log on to Windows as an administrator. 3 On the Windows taskbar, click Start > Control Panel. 4 Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears. 5 Click the Advanced tab. 6 Click Cisco Unity-CM TSP, and click Configure. The Cisco Unity-CM TSP dialog box appears.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Changing the TAPI service provider settings To change the values that were specified when the TAPI service provider was installed and configured, perform the following procedure. To change and test TAPI service provider settings 1 On the messaging system server, log on to Windows as an administrator. 2 On the Windows taskbar, click Start > Control Panel. 3 Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears. 4 Click the Advanced tab.
Error message Comments The voice device named does not respond to registration requests. Ensure that the device has been created in the CallManager database and that the device name prefix is correct. Confirm that the values in CallManager Device List, see step 4 of the procedure “To configure the TAPI service provider” on page 37 to match the names of the uOne ports created, see “To add uOne ports to CallManager version 3.05” on page 32.
Upgrading from Cisco 2.4 Before installing the Cisco Unity-CM TAPI Service Provider on the messaging system server, remove the CallManager 2.4 TAPI service provider. To remove the CallManager version 2.4 TAPI service provider 1 On the messaging system server, log on to Windows as an administrator. 2 On the Windows taskbar, click Start > Control Panel. 3 Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears. 4 Click the Advanced tab.
Changing the number of uOne ports To change the number of uOne ports after the CallManager is installed and set up, perform the following procedures. To change the number of uOne ports in CallManager 1 On the CallManager server, use the Cisco CallManager Administration program to add or remove uOne lines, as appropriate. For information on adding uOne ports, see “To add uOne ports to CallManager version 3.05” on page 32.
Converting from analog lines to IP lines To convert an existing UM8500 system from analog lines to IP lines, it is necessary to upgrade the system key to enable the integration. Contact a sales representative for the necessary key upgrade. To confirm that the integration is enabled, perform the procedure “To confirm that the integration is enabled” on page 39. After upgrading the system key, perform all the procedures under “Installing and configuring the TAPI service provider” on page 36.
Troubleshooting If one of the problems listed below is encountered, try the corrective actions listed. If these actions do not correct the problem or if the problem is not described here, contact Technical Support. Message waiting indicators are not working properly To confirm that the message waiting indicator settings are correct 1 At a phone at which the message waiting indicator is off, dial the extension that turns message waiting indicators on. The indicator on the phone should turn on.
Integrating with CallManager and traditional phone systems UM8500 can be integrated with both a traditional, circuit-switched phone system and CallManager at the same time. Any traditional phone system that UM8500 integrates with can be used in a dual-switch integration. However, only Internet Protocol (IP) phone systems such as Cisco CallManager, which provides UM8500 with call information directly from the TAPI service provider, will work as the IP phone system in a dual-switch integration.
4 Select the phone system that subscribers and call handlers use. See “To select which phone system subscribers and call handlers use” on page 48. 5 Select the phone system that UM8500 uses when dialing out to send message notifications. See “To select which phone system UNIVERGE UM8500 uses for message notification and MWI” on page 49.
To modify voice port settings 1 Go to System > Ports. 2 In the Port Assignments section, indicate the range of ports to be assigned to each phone system. The port range for the traditional phone system is port 1 through x, where x is the number of ports on the installed voice board. The port range for CallManager is x + 1 through y, where y is the number of TAPI ports installed on the server or the number of licensed voice ports on the system key, whichever is lower. 3 Type an extension for each port.
To select which phone system UNIVERGE UM8500 uses for message notification and MWI If subscribers use message notification, you can select which phone system UM8500 uses to dial out when notifying subscribers of new messages. Note that the changes made to subscriber templates do not affect existing subscribers. Subscribers with access to the UM8500 Assistant can also change the phone system used for their message notification.
Dual-switch integration settings Page Field Switch Subscribers > Subscribers > Profile Description Select the phone system that the subscriber uses as a work phone. If this setting is incorrect, UM8500 will not be able to: ● ● Transfer calls to or from the subscriber. Dial the subscriber’s extension for Media Master recording by phone.
2 On the Windows taskbar, click Start > Control Panel. 3 Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears. 4 Click the Advanced tab. 5 Click Add. The Add Driver dialog box appears. 6 Click either Cisco Unity-CM TSP or Cisco IP PBX Service Provider, then click Add. 7 Click OK to close the Cisco Unity-CM TSP dialog box. 8 Click Close to close the Phone and Modem Options dialog box.
52 UNIVERGE UM8500 INTEGRATION GUIDE
■ Fujitsu 9600/SMDI In this integration... Integration overview .............................................................................54 Integration steps ..............................................................................54 Requirements ..................................................................................54 Integration description ..........................................................................55 How the integration works ...........................................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 56. 3 Program the phone system and extensions.
Integration description How the integration works The Fujitsu 9600/SMDI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system and the messaging system server. The phone system voice messaging lines connect to the analog voice boards in the messaging system server. The following illustration shows the required connections. NOTE Serial cables longer than 50 feet require a modem.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system If you use programming options other than those described in the following procedure, the integration’s performance may be affected. To program the phone system 1 Assign a DCC port for integration with UNIVERGE UM8500. 2 On the phone system, in Assign single line phone, set Type to 1 for the Fujitsu 9600 phone lines used as voice messaging ports. 3 In Change service parameter, set Type to 2 and ID:01 to 01 for the Fujitsu 9600 phone lines used as voice messaging ports.
58 UNIVERGE UM8500 INTEGRATION GUIDE
■ Mitel SX200, SX2000, 3300ICP, and 200ICP In this integration... Integration overview .............................................................................60 Integration steps ..............................................................................60 Requirements ..................................................................................60 Integration description ..........................................................................61 Integration features ..........................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements” below. 2 Set up UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 62. 3 Connect the systems. See “Connecting the systems” on page 63.
Integration description The integration uses digital lines to connect the phone system and the messaging system server. Each D82 voice board in the messaging system connects to the phone system through a PBX station interface cable. A D82 voice board emulates up to eight Mitel Superset digital phones. Integration features The integration with UM8500 provides the following features: ● Call forward to personal greeting.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Connecting the systems After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the messaging system. To install required messaging system hardware, such as D82 boards, see the Installation Guide.
To connect the phone system and 1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the following “D82 two-wire pinouts” table for cabling requirements. 2 Connect an 18-pair PBX station interface cable to an Amphenol connection on the type 66 interconnect block. 3 Connect the other end of the PBX station interface cable to a telco cable. 4 Connect the other end of the telco cable to a D82 board installed in the messaging system server.
Programming the phone system After confirming that the integration is enabled, perform the procedures for the appropriate phone system model: ● For the Mitel SX-200 ML, see the procedures below. ● For the Mitel SX-2000, see procedures on page 66. Mitel SX-200 ML Perform the following to set up the voice messaging extensions and the hunt group for the Mitel SX-200 ML integration.
To enable the Last Party Clear Dial Tone ❚ On the phone system, enable the Last Party Clear Dial Tone option. Otherwise, the voice messaging system detection is delayed when internal calls are disconnected. Mitel SX-2000 Perform the following to set up the voice messaging extensions, to assign key numbers, and to set up the hunt group for the Mitel SX-2000 integration. To set up the voice messaging extensions on the Mitel SX2000 1 From the Main menu on the phone system console, select System forms.
4 Type a group name, such as D/82 Hunt, in the Name field, 5 In the Hunt mode field, type circular. 6 In a Directory number field, type a voice messaging extension. 7 In the Directory Name fields, type a name for the voice messaging extension. 8 Repeat steps 6 through 7 for each voice messaging extension that must be set up for the integration. Next step… ◆ Test the phone extensions that are set up for the integration. See Appendix B, “Testing the extensions” on page 338.
Troubleshooting If one of these problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the voice messaging system do not connect. Perform the following for the problems listed: ● Calls to the voice messaging system connect, but no prompts play.
■ Mitel SX-2000 T1 In this integration... Integration overview .............................................................................70 Integration steps ..............................................................................70 Requirements ..................................................................................70 Integration description ..........................................................................71 How the integration works ............................................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met. See “Requirements” on page 70. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 72. 3 Program the phone system and extensions.
Integration description How the integration works The Mitel SX-2000 T1 integration uses a T1 line to connect the phone system and the messaging system server. Each T1 line connects 24 voice messaging ports from the phone system DS1 Formatter board to a T1 voice board in the messaging system server. The following illustration shows the required connections.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system Perform the following procedures to program the phone system for the integration. Using programming options other than those described in the following procedures can affect system performance. After connecting the systems, change the default settings for the phone system, as shown in the following procedures. Refer to the phone manufacturer’s documentation for more details regarding these steps.
14 Change the settings for the call rerouting first alternative assignment form. See “To change the call rerouting first alternative assignment form” on page 83.
To change the class of service options assignment form 1 On the phone system Form Groups menu, select System forms, then select Class of service options assignment. 2 Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
To change the link descriptor assignment form 1 On the phone system Form Groups menu, select Digital link forms, then select Link descriptor assignment. 2 Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
To change the digital E and M trunk circuit descriptor assignment form 1 On the phone system Form Groups menu, select Trunk forms, then select Digital E and M trunk circuit descriptor assignment. 2 Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. To change the digital link assignment form 1 On the phone system Form Groups menu, select Digital link forms, then select Digital link assignment.
To change the trunk service assignment form 1 On the phone system Form Groups menu, select Trunk forms, then select Trunk service assignment. 2 Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. To change the trunk assignment form 1 On the phone system Form Groups menu, select Trunk forms, then select Trunk assignment. 2 Change only those settings listed in the form below.
To change the trunk group assignment form 1 On the phone system Form Groups menu, select Trunk forms, then select Trunk group assignment. 2 Change those settings listed in the form below, including the “Trunk number” field for all members. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. To change the route assignment form 1 On the phone system Form Groups menu, select Automatic route selection forms, then select Route assignment.
To change the feature access code assignment form 1 On the phone system Form Groups menu, select System forms, then select Feature access code assignment. 2 Change only those settings listed in the form below. NOTE The form shows only those settings that require changing. To change the call progress tone detection plan assignment 1 On the phone system Form Groups menu, select Automatic route selection forms, then select Call progress tone detection plan assignment.
To change the digit modification assignment form 1 On the phone system Form Groups menu, select Automatic route selection forms, then select Digit modification assignment. 2 Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. To change the system speed call (speed dialing) assignment form 1 On the phone system Form Groups menu, select System forms, then select System speed call assignment.
To change the call rerouting first alternative assignment form 1 On the phone system Form Groups menu, select Call rerouting forms, then select Call rerouting first alternative assignment. 2 Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. In this example, with the form showing “6800” as a directory number, the following conditions are true: ■ Calls forward to “6800.
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■ Mitel 3300 ICP T1 with Digital E&M In this integration... Integration overview .............................................................................86 Integration steps ..............................................................................86 Requirements ..................................................................................86 Integration description ..........................................................................87 Integration features ................................
Integration overview The following steps describe how to set up a UNIVERGE UM8500 integration using a digital E&M interface with a Mitel 3300 ICP over T1 lines. Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up the integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements” below. 2 Confirm that the integration is enabled.
Integration description Digital E&M voice mail functionality provides voice processors with the ability to transfer calls through the digital E&M interface by flashing on the E-lead. Calls rerouted to the voice messaging system can only be identified by making use of Automatic Route Selection (ARS) and digit modification. Type I or V E&M trunks can be used. T1-E&M type trunks also have the flash ability for call transfer.
Configuring UNIVERGE UM8500 for integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Connecting the systems After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the voice messaging system. To install required voice messaging system hardware, see the Installation Guide. System connections To connect the phone system and UM8500 1 Connect the 15-pin connector to the T1 board on the phone system.
Programming the Mitel 3300/ SX-3200 for digital E&M integration After connecting the systems, program the Mitel 3300/SX-3200 for digital E&M integration. NOTES ● ● ● ● ● ● Voice mail ports within a voice mail-type hunt group can be dedicated to message activation/deactivation by assigning and applying a separate Class of Service option. Class of Service option ONS/COV/E&M voice mail ports must be enabled for members of a voice mail-type hunt group.
3 Program the Trunk Service Assignment form to apply the relevant Class of Service (COS) and Class of Restriction (COR) to the E&M voice mail ports. Enter 0 in the Absorb field. NOTE Toll fraud should be considered when assigning a COR to the voice mail ports. External dialing may be required for pager notification or message forwarding. 4 Program the E&M trunks in the Trunk Assignment and Trunk Group Assignment forms using circular hunting.
9 In the ARS Digits Dialed Assignment form, program the following three sets of parameters as shown in the following table: ARS Digits Dialed Assignment settings Setting Value Digits Dialed * * Number of digits to follow 4 4 0 Terminated Type Route Route Route Route Termination Number 01 01 01 NOTES ● ● ● The first ARS entry is used for call rerouting. The second ARS entry defines the message retrieval route, if required.
Setting up UNIVERGE UM8500 for integration After connecting the systems and programing the Mitel 3300/SX-3200 for digital E&M integration, set up the UNIVERGE UM8500 for integration. Configuring phone answering Using E&M trunk circuits for voice mail applications requires that the subscriber be identified to the voice processor through ARS using digit modification. Calls are rerouted externally through ARS where the leading digit is absorbed, and pauses and any necessary tones are inserted.
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■ Mitel 3300 ICP with IP integration In this integration... Integration overview .............................................................................96 Integration steps ..............................................................................96 Requirements ..................................................................................96 Integration description ..........................................................................97 How the integration works ...........................
Integration overview Use this section of the Integration Guide with the Installation Guide to set up the messaging system for an IP integration with a Mitel 3300 ICP. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and UM8500 server requirements have been met. See “Requirements,” below. 2 Program the phone system and extensions. See “Programming the phone system” on page 98.
Integration description How the integration works The Mitel 3300 ICP with IP integration uses an Ethernet line to connect the phone system and UM8500. The phone system sends the following information with forwarded calls: ● The called party's extension. ● The calling party extension (for internal calls) or the calling party's phone number (if it is an external call and the system uses caller ID) UM8500 uses this information to answer the call appropriately.
Programming the phone system Do the following procedures to configure the Mitel 3300 ICP with IP integration. Programming the phone system or extension options other than those supplied in the following procedures may affect performance. IMPORTANT The IP integration with Mitel 3300 ICP requires all phones and voice mail ports to use the G711 audio codec. The integration does not support the G729 audio codec.
To configure DHCP settings 1 On the phone system System Configuration menus, select System Capacity > License and Option Selection. 2 Confirm that the number of IP User Licenses and IP Device Licenses are equal to or greater than the number of voice mail extensions and IP phones. 3 Confirm that IP Networking, Networking Option, and Mitai/Tapi Computer Integration are each set to Yes. 4 Click System Administration > DHCP. 5 Confirm that DHCP Server is enabled.
6 Type the address for the voice mail extension in the MAC Address field in the form A1:21:00:00::, where : represents the extension number in MAC format. In MAC addresses the digits 1-9 represent the numbers of 1-9 while A represents the number 0. For example, extension number 101 would be represented 01:A1.
3 In Hunt Group, type the number for the hunt group. This number should be one less than the first voice mail extension. For example, if the first voice mail extension is 101, the hunt group number should be 100. 4 For Hunt Group Mode select Circular. 5 Set Hunt Group Type to Voice. 6 Click Save. 7 Click Add Member. 8 In the Enter the number of records to add field, type the number of voice mail extensions.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To configure the UM8500 server for integration 1 Click Start > All Programs > UNIVERGE UM8500 > Key Dump. 2 Verify the Integration setting is MITELIP or Multiple Integrations. 3 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch.
15 Start UNIVERGE UM8500. 16 In your Internet browser, go to UM8500 Administrator (http:///saweb). 17 Go to System > Ports and check the extensions of each port displayed in the Port Table section of the page. Type the extension for each port. The ports must appear in the same order as in the Mitel Networks IP Phone Emulation Settings dialog box.
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■ NEC NEAX 2000 with Direct Digital (D82) In this integration... Integration overview ........................................................................... 106 Integration steps ............................................................................ 106 Requirements ................................................................................ 106 Integration description ........................................................................ 107 How the integration works ......................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 108. 3 Program the phone system and extensions.
Integration description How the integration works The NEAX 2000 direct digital integration uses digital lines to connect the phone system and messaging system server. The phone system digital voice messaging ports connect to the D82 boards in the messaging system server. Each D82 voice board emulates up to four Dterm® digital phones. The following illustration shows the required connections.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration’s performance can be affected. NOTE The following procedures are written with the assumption that you will use a Customer Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) to program the phone system.
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■ NEC NEAX 2000 with IP Protims In this integration... Integration overview ........................................................................... 112 Integration steps ............................................................................ 112 Requirements ................................................................................ 112 Integration description ........................................................................ 113 How the integration works ...............................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all equipment, phone system, and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system. See “Programming the phone system” on page 114. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works NEAX 2000 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP Terminal extension. The communication between the parties is facilitated by a series of Voice Over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration’s performance can be affected. NOTE The following procedures are written with the assumption that you will use a Customer Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) to program the phone system.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 In Internet Explorer, go to the UM8500 Administrator (http:///saweb). 2 Go to System > Licensing > Licensed Features. 3 In the Integration box, confirm that the setting is IP Protims.
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■ NEC NEAX 2000 with OAI In this integration... Integration overview ........................................................................... 118 Integration steps ............................................................................ 118 Requirements ................................................................................ 119 Integration description ........................................................................ 120 How the integration works ......................................
Integration overview UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with IP lines and requires that the OAI Integration server is installed. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone systems and messaging system server requirements have been met.
Requirements The steps to set up the NEC NEAX 2000 with OAI integration require the following: Phone System ● A NEAX 2000 IVS, IVS 2, or IPS phone system ● A network connection to the messaging system server. ● One or more of the following station ports set up as voice messaging ports: Port type Description Analog One analog station port for each voice messaging port. T1 One digital line interface card for each group of 24 voice messaging ports.
Integration description The UNIVERGE UM8500 unified messaging solution can use the Open Application Interface (OAI) to integrate with NEC phone systems including NEAX 2000 IVS/IVS2 and NEAX 2000 IPS. The OAI integration is established over a TCP/ IP link between the messaging system server and the NEC phone system. How the integration works There are two basic types of OAI integrations: ● OAI pure integration . This type of integration uses only the TCP/IP link to connect to the phone system.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration’s performance might be affected. The steps used to program the phone system depends on the phone system being used. ● For NEAX 2000 IVS or IVS 2 systems, use the procedure below. ● For NEAX 2000 IPS systems, see the procedure on page 124.
Command Description 08>443:1-0 Set the type of VMS integration: MCI (0) instead of DTMF (1) (!) 4000>0>10 Function = MCI 4001>0>1 Data length = 8 bit 4002>0>1 Parity check = Ineffective 4004>0>0 Stop bit = 1 4008>0>4 Data speed = 9600 bps To set the OAI configuration Verify the following configurations and settings. 1 Verify the AP01 card (OAI) is plugged in to LT09/AP09. 2 Verify the CC01 card (LAN) is plugged in to LT10/AP10.
Command Description 11>000>299 Assign subline 299 (OAI pilot) to LEN 000 NOTE Do not run the following command if the OAI UCD Serial MCI integration method is used. 171>299:3 Program the OAI pilot (299) and the voice ports (211 - 214) as monitored numbers. 171>209:3 171>210:3 171>211:3 171>212:3 NOTE Do not run the following command if the OAI UCD Serial MCI integration method is used.
To set OAI monitored function keys for Live Record If the Live Record feature will be used in the phone system, verify that the system has the following settings or that the configuration files are updated. 1 The OAI LiveRecord feature uses the following settings by default. WARNING! If these defaults are changed, the corresponding settings in the OAI Integration Server must be set up accordingly by editing the XML configuration file.
Task Key(s) Clear Data CCC Backup/Save EC6>0> 3 = idle; 0 = start backup To set the Message Center Interface (MCI) configuration IMPORTANT Only adjust the MCI settings if the OAI UCD with Serial MCI integration is being used. Verify the following configurations and settings. 1 Verify that the CP14 card is plugged in to MP12/FP12 slot. 2 Verify that the RS=0 to MCI (RS 0 is the lower socket on the CP14 card) connection.
Command Description F83>2>0 0 = IVR code is good 0B00>00>172016019061 Assign IP address: 172.16.19.61 0B00>01>255255255000 Assign subnet mask: 255.255.255.0 10>024>224 Add non-default hardware LENS for the range 224-239 10>025>225 10>026>226 through 10>039>239 NOTE Do not run the following command if the OAI UCD Serial MCI integration method is used. 11>000>299 NOTE Assign subline 299 (OAI pilot) to LEN 000 Do not run the following command if the OAI UCD Serial MCI integration method is used.
To set the UCD hunt group configuration IMPORTANT Only adjust the UCD hunt group settings if the OAI UCD with Serial MCI integration is being used. Verify the following configurations and settings. 1 Verify that the UCD group is set to: 220-223. 2 Verify that the UCD pilot is set to: 220. Command Description 170>220:NONE-221 Set up the 220-223 range as a UCD hunt group.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To select the INI file 1 Shut down UNIVERGE UM8500 before setting the following parameters. 2 Click Start > Programs > UNIVERGE UM8500 group > Edit Switch Utility.
■ The NetIP1 = the IP address of the computer where UNIVERGE UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interface. 4 Click File > Save, and then close the configuration INI file.
Installing the OAI Integration Server software Before configuring the OAI integration, the OAI integration software must be installed on the computer where the messaging system is installed. To install the OAI Integration Server 1 Insert the Installation disc into the disc drive. 2 From the Windows taskbar, click Start > Run. 3 Click Browse, then in the Browse dialog box, open the Voice Mail\OAIIntegration folder on the disc. 4 Click setup.exe, then click Open. 5 In the Run dialog box, click OK.
Configuring the OAI Integration Server Modify the configuration file to set how calls are handled in the integration. To configure the OAI Integration Server 1 From the Windows taskbar, click Start > All Programs > Active Voice > OAI Integration > AVOAITray. The OAIS icon appears in the notification area of the system tray. 2 Right-click the OAIS icon, then click Advanced. The OAIGear page appears.
The OAI Live Record feature allows users to make real-time recordings of their own conversations. The values under this section must be configured to match the phone system settings of the phones used. Enabled: This Enables/Disables the Live Record functionality. The default value is True. TMFC-Record: Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed.
Parity: Enter the parity used by the serial (RS-232/MCI) communication with the phone system. Accepted values are N for NONE, E for EVEN, or O for ODD. The default value is N. StopBits: Enter the stop bits used by the serial (RS-232/MCI) communication with the phone system. Accepted values are 1, 1.5, 2, or the specially defined phone system setting. The default value is 1. Leave all other parameters not listed above at their default values.
Installing and starting the OAI service After saving the configuration file, install the OAI service then test the service to ensure a successful integration. To install the OAI Service 1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service. 2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.
■ If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed. 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.
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■ NEC NEAX 2400 with Direct Digital In this integration... Integration overview ........................................................................... 138 Integration steps ............................................................................ 138 Requirements ................................................................................ 138 Integration description ........................................................................ 139 How the integration works ............................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 140. 3 Program the phone system and extensions.
Integration description How the integration works The NEAX 2400 direct digital integration uses digital lines to connect the phone system and messaging system server. The phone system digital voice messaging ports connect to the D42-NE2 boards in the messaging system server. Each D42NE2 voice board emulates up to four Dterm® digital phones. The following illustration shows the required connections.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system If programming options other than those described in the following procedures are used, the integration’s performance can be affected. NOTE The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system. To program the digital voice messaging ports in the phone system 1 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports by using the ASFC command.
5 Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings. For more information, refer to the NEAX 2400 Office Data Specification.
■ NEC NEAX 2400 with IP Protims In this integration... Integration overview ........................................................................... 144 Integration steps ............................................................................ 144 Requirements ................................................................................ 144 Integration description ........................................................................ 145 How the integration works ...............................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all equipment, phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system and extensions. See “Programming the phone system” on page 146. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works NEAX 2400 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
Programming the phone system If programming options other than those described in the following procedures are used, the integration’s performance might be affected. NOTE The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system. To program the IP voice messaging ports in the phone system 1 Make sure that the NEAX 2400 phone system has licenses for using IP extensions by using the DPTR command.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 In Internet Explorer, go to the UM8500 Administrator (http:///saweb). 2 Go to System > Licensing > Licensed Features. 3 In the Integration box, confirm that the setting is IP Protims.
16 Go to System > Ports and check the extension of each port displayed in the Port Table section of the page. If the extensions are incorrect, stop UM8500, verify the PBX settings made for the voice messaging ports, see “To program the IP voice messaging ports in the phone system” on page 146, and use the VOIPAdmin tool to make the necessary adjustments.
■ NEC NEAX 2400 with serial MCI In this integration... Integration overview ........................................................................... 150 Integration steps ............................................................................ 150 Requirements ................................................................................ 150 Integration description ........................................................................ 152 How the integration works ...............................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 If the system uses T1 voice messaging ports, set up the digital trunk interface board. See “Setting up the trunk board” on page 153. 3 Program the phone system and extensions.
● Port type Description Digital One digital station port for each voice messaging port. IP-VPS One IP-VPS port for each voice messaging port. IP Terminal One IP Terminal port for each voice messaging port.
Integration description How the integration works The NEAX 2400 serial MCI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system IOC port to the voice mail server. The phone system voice messaging lines connect to the analog, digital, or T1 voice boards in the voice mail server or using the LAN in case of IP-VPS or IP terminal ports. The following illustration shows the required connections.
Setting up the trunk board If the phone system uses a T1 line to connect to UM8500, confirm that the trunk board firmware version is correct, and set the DIP switches before programming the phone system. To confirm the trunk board firmware version 1 Remove the trunk board from the phone system. 2 Locate the removable, integrated circuit (PROM) with a white label. This PROM contains the trunk board program, or firmware.
■ 154 For a SPADLIC A trunk board.
Programming the phone system Perform the following procedure to program the phone system for the integration. Using programming options other than those described in the following procedure can affect system performance. NOTE The following procedure is written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system. Programming the phone system steps 1 Program the voice messaging ports. The procedure used depends on the port type the system is using.
To program the IP-VPS ports 1 Make sure that the NEAX 2400 system has enough IP licenses using the DPTR command. 2 Configure the voice messaging ports as IP-VPS extensions using AISTL command, KIND=IP VPS, TEC = 26. 3 Assign them successive VPS channels, starting with IP VPS CH= 0. 4 Write down the VPS ID value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it.
4 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports, see the ASFC command. It is recommended that all voice messaging ports be placed in their own SFC. The following Service Feature Indexes (SFIs) are needed in the SFC: SFI Service feature 10 Call hold 103 Assignment of no answer timer for blind transfer to station or blind transfer to attendant 104 Blind transfer 5 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group (see command ASHU).
6 Use the programming system data local data table to program the ASYDL settings. Each bit is part of a hexadecimal number displayed in the ASYDL settings. Convert the hexadecimal number to binary to determine the individual settings.
Configuring UNIVERGE UM8500 for the integration After ensuring that the voice mail server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
● For analog, T1, or digital ports, see “To configure Analog, T1 or Digital ports” on page 160. To configure IP-VPS or IP Terminal ports 1 Stop the UNIVERGE UM8500. 2 Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. 3 Enter the PBX IP address. 4 Set the general functionality for the ports (VPS or Terminal.) If the system has VPS ports, enter the VPS Number. 5 Under Manage ports, click Add to add a new port. Enter the Extension and Password for each port.
Transferring calls on phone systems without blind transfer Phone systems without blind transfer do not support the UM8500 release-toswitch call transfer type. Because of this, the phone system will not forward calls to UM8500 when certain conditions are met, instead the phone system returns the call to the extension originally called. Calls that the operator transferred appear on the console as “Recall” when they return.
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■ NEC NEAX 2400 with OAI In this integration... Integration overview ........................................................................... 164 Integration steps ............................................................................ 164 Requirements ................................................................................ 164 Integration description ........................................................................ 166 How the integration works ......................................
Integration overview UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with digital, analog, T1, or IP lines and requires that the OAI Integration server is installed. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements.
● UM8500 installed and ready for the integration as described in the Installation Guide. ● OAI Integration server installed. ● A system key that enables the integration and the appropriate number of voice messaging ports.
Integration description The UNIVERGE UM8500 unified messaging solution can use the Open Application Interface (OAI) to integrate with the NEC phone system, such as the NEAX 2400 IMX/ICS/IPX. The OAI integration is established over a TCP/IP link between the UNIVERGE UM8500 and the NEC phone system. How the integration works There are two basic types of OAI integrations: ● ● OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration performance might be affected. The steps used to program the phone system depends on the phone system being used. NOTE The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system.
Cmd Sys RSVI Index Bit Value Sample Description SVI 1650 1 1 Call Fwd status for answer SMFN SVI 1755 1 1 Call Fwd reason enhancement (over CCIS) SVI 1760 1 1 Release SMFN enhancement 2 Use the following table to configure the OAI pilot number. The OAI pilot number is used to dispatch calls to the voice mail ports, similar to the voice mail pilot number. NOTE This setting is not required for the OAI UCD-LAN/Serial MCI integration.
4 If using the OAI UCD-LAN/Serial MCI integration, use the following table to set up the UCD hunt group. In this instance, the UCD group is extensions 220-223, with 220 as the pilot. NOTE Do not adjust UCD hunt group settings if using an OAI pure integration.
Configuring UNIVERGE UM8500 for the integration After ensuring that the voice mail server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To select the INI file 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
To update the INI file 1 Using Windows Explorer on the UM8500 server, go to the CommServer\IntLib directory. 2 Use a text editor to open the corresponding configuration INI file noted in the previous procedure. 3 In the [Configuration] section, modify the NetIP1 value: ■ Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system. For example: NetIP1=172.16.19.191.
Installing the OAI Integration Server software Before configuring the OAI integration, the OAI integration software must be installed on the computer where UNIVERGE UM8500 is installed. To install the OAI Integration Server 1 Insert the Installation disc into the disc drive. 2 From the Windows taskbar, click Start > Run. 3 Click Browse, then in the Browse dialog box, open the Voice Mail\OAIIntegration folder on the disc. 4 Click setup.exe, then click Open. 5 On the Run dialog box, click OK.
Configuring the OAI Integration Server Modify the configuration file to set how calls are handled in the integration. To configure the OAI Integration Server 1 From the Windows taskbar, click Start > All Programs > Active Voice > OAI Integration > AVOAITray. The OAIS icon appears in the notification area of the system tray. 2 Right-click the OAIS icon, then click Advanced. The OAIGear page appears.
Enabled: This Enables/Disables the Live Record functionality. The default value is True. TMFC-Record: Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed. TMFC-Pause: Enter the Terminal Mode Function Code for the Pause command for Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed.
StopBits. Enter the stop bits used by the serial (RS-232/MCI) communication with the phone system. Accepted values are 1, 1.5, 2, or the specially defined phone system setting. The default value is 1. Leave all other parameters not listed above at their default values. 7 If using a template that enables the MCI-LAN integration, in the navigation panel of the configuration file, expand the MCI-LAN node.
Installing and starting the OAI service After saving the configuration file, install the OAI service then test the service to ensure a successful integration. To install the OAI Service 1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service. 2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.
■ Confirm that the message indicator for the extension is on. This verifies that the MWI section of the configuration file was set properly. ■ If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed. 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.
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■ NEC NEAX 2400 or NEC SV7000 with LAN MCI In this integration... Integration overview ........................................................................... 180 Integration steps ............................................................................ 180 Requirements ................................................................................ 180 Integration description ........................................................................ 181 How the integration works .....................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 If the system uses T1 voice messaging ports, set up the digital trunk interface board. See “Setting up the trunk board” on page 182. 3 Program the phone system and extensions.
Integration description How the integration works The LAN MCI integration uses a network connection to transmit the integration information between UNIVERGE UM8500 server and the phone system.
Setting up the trunk board If the phone system uses a T1 line to connect to UNIVERGE UM8500, confirm that the trunk board firmware version is correct, and set the DIP switches before programming the phone system. To confirm the trunk board firmware version 1 Remove the trunk board from the phone system. 2 Locate the removable, integrated circuit (PROM) with a white label. This PROM contains the trunk board program, or firmware.
■ For a SPADLIC A trunk board.
Programming the phone system If programming options other than those specified in the following procedure are used, the integration performance might be affected. NOTE The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system. Programming the phone system steps 1 Program the voice messaging ports. The procedure used depends on the port type the system is using.
2 Configure the voice messaging ports as IP-VPS extensions using AISTL command, KIND=IP VPS, TEC = 26. 3 Assign them successive VPS channels, starting with IP VPS CH= 0. 4 Write down the VPS ID value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it. CAUTION ● ● All voice messaging ports must have the same value assigned for VPS ID.
SFI Service feature 104 Blind transfer 5 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group (see command ASHU). NOTES ● ● Logical numbers appear only in a NEC Fusion network and are used to uniquely identify all the extensions in the network.
Programming system data System Index 238 2 Bit Value b0–7 0 Description Lamp flash rate 246 b3 0 MCI expansion set to normal 400 b2 1 Calling number information sent to MCI 6 b0 1 MCI in service when terminating to a UCD group 7 b1 0 MCI out of service when terminating to attendant console Programming system data local data System Index Bit Value Description 1 641 b1 0/1 0/1: MCI/IMX station number/phone number 832 b0–7 00–FD Assign the FPC of the node connected to MC 8
Configuring the UNIVERGE UM8500 for integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedures to confirm that the integration is enabled, to configure the LAN MCI parameters, and to configure the UNIVERGE UM8500 ports. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch.
To configure LAN MCI parameters 1 Shut down UNIVERGE UM8500 before setting the following parameters. 2 Click Start > Programs > UNIVERGE UM8500 group > Edit Switch Utility. 3 Ensure the current phone system file is correct and then click Edit this Switch Configuration. 4 In the Switch Configuration window, click the Integration tab. 5 In the PBX Connection Settings section, enter the IP address of the phone system that provides UNIVERGE UM8500 server with the integration data.
To configure IP-VPS or IP Terminal ports 1 Stop the UNIVERGE UM8500. 2 Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. 3 Enter the PBX IP address. 4 Set the general functionality for the ports (VPS or Terminal.) If the system has VPS ports, enter the VPS Number. 5 Under Manage ports, click Add to add a new port. Enter the Extension and Password for each port. If the system has VPS ports, enter the VPS Channel for each port.
■ NEC UNIVERGE SV7000/ SV7000MPS with IP Protims In this integration... Integration overview ........................................................................... 192 Integration steps ............................................................................ 192 Requirements ................................................................................ 192 Integration description ........................................................................ 193 How the integration works ...............
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all equipment, phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system and extensions. See “Programming the phone system” on page 194. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works SV7000/SV7000MPS IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
Programming the phone system If programming options other than those described in the following procedures are used, the integration’s performance might be affected. NOTE The following procedures are written on the assumption that you will use the SV7000/SV7000MPS PCPro Software to program the phone system. To program the IP voice messaging ports in the phone system 1 Make sure that the SV7000/SV7000MPS phone system has licenses for using IP extensions by using the DPTR command.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 In Internet Explorer, go to the UM8500 Administrator (http:///saweb). 2 Go to System > Licensing > Licensed Features. 3 In the Integration box, confirm that the setting is IP Protims.
16 Go to System > Ports and check the extension of each port displayed in the Port Table section of the page. If the extensions are incorrect, stop UM8500, verify the PBX settings made for the voice messaging ports, see “To program the IP voice messaging ports in the phone system” on page 194, and use the VOIPAdmin tool to make the necessary adjustments.
■ NEC UNIVERGE SV7000 with OAI In this integration... Integration overview ........................................................................... 198 Integration steps ............................................................................ 198 Requirements ................................................................................ 199 Integration description ........................................................................ 200 How the integration works .................................
Integration overview UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with NEC PBX systems using a TCP/IP link between the UNIVERGE UM8500 server and the PBX. OAI Integration can be used with digital, analog, T1, or IP lines and requires that the OAI Integration server is installed. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met.
Requirements The steps to set up the UNIVERGE SV7000 with OAI integration require the following: Phone System ● A UNIVERGE SV7000 phone system. ● A network connection to the voice mail server. ● One or more of the following station ports set up as voice messaging ports: Port type Description Analog One analog station port for each voice messaging port. T1 One digital line interface card for each group of 24 voice messaging ports. Digital One digital station port for each voice messaging port.
Integration description The UNIVERGE UM8500 unified messaging solution can use the Open Application Interface (OAI) to integrate with the NEC UNIVERGE SV7000 or SV7000 MPS phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system. How the integration works There are two basic types of OAI integrations: ● ● OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration performance might be affected. The steps used to program the phone system depends on the phone system being used. NOTE The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system.
2 If using an OAI pure integration, use the following table to configure the OAI pilot number. In the example below, extension 299 is the voice mail pilot number: Command (Description) Parameter AMNO (Assignment of Monitored Number) A/G Value A TN 1 MNO 299 NMI 1 MFC 0 UCD 0 3 If using the OAI UCD-LAN MCI integration, use the following table to configure Message Center Interface (MCI). If using an OAI pure integration, skip this step. The following commands enable MCI over LAN.
To set OAI monitored function keys for Live Record If the Live Record feature will be used in the phone system, verify that the system has the following settings or that the configuration files are updated. The settings presented below are the default settings that the OAI server can use. WARNING If the default settings below are not used, the corresponding settings in the OAI Integration software must be set up accordingly by editing the XML configuration file.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
3 In the [Configuration] section, modify the NetIP1 value: ■ Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system. Example: NetIP1=172.16.19.191. ■ The NetIP1 = the IP address of the computer where UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interfaces.
Installing the OAI Integration Server software Before configuring the OAI integration, the OAI integration software must be installed on the computer where the UNIVERGE UM8500 is installed. To install the OAI Integration Server 1 Insert the Installation disc into the disc drive. 2 Click Start > Run. 3 Click Browse, then in the Browse dialog box, open the Voice Mail\OAIIntegration folder on the disc. 4 Click setup.exe, then click Open. 5 In the Run dialog box, click OK. The installation wizard begins.
Configuring the OAI Integration Server Modify the configuration file to set how calls are handled in the integration. To configure the OAI Integration Server 1 From the Windows taskbar, click Start > All Programs > Active Voice > OAI Integration > AVOAITray. The OAIS icon appears in the notification area, the system tray. 2 Right-click the OAIS icon, then click Advanced. The OAIGear page appears.
TMFC-Record. Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed. TMFC-Pause. Enter the Terminal Mode Function Code for the Pause command for Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed. TMFC-ReRecord. Enter the Terminal Mode Function Code for the ReRecord command for Live Record.
Leave all other parameters not listed above at their default values. 7 In the navigation pane of the configuration file, expand VMSystem1 node. Set the following parameters to configure the VMSystem1 node: Host. Enter the IP address of the monitored UNIVERGE UM8500 server. This will be the same IP address entered previously in the configuration ini file. The default value is just an example. PortRange. Enter the port or range of ports for the PBX tenant hosting the voice mail ports.
Installing and starting the OAI service After saving the configuration file, install the OAI service then test the service to ensure a successful integration. To install the OAI Service 1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service. 2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.
■ If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed. 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.
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■ NEC UNIVERGE SV8300 with IP Protims In this integration... Integration overview ........................................................................... 214 Integration steps ............................................................................ 214 Requirements ................................................................................ 214 Integration description ........................................................................ 215 How the integration works ..........................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all equipment, phone system, and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system. See “Programming the phone system” on page 216. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works SV8300 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP Terminal extension. The communication between the parties is facilitated by a series of Voice Over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration’s performance can be affected. NOTE The following procedures are written with the assumption that you will use the SV8300 PCPro Software to program the phone system.
CM 170>3900>3901 Point each port to the next. CM 170>3901>3902CM 170>3902>3903 CM 170>3903>3904CM 170>3904>3905 CM 170>3905>3906CM 170>3906>3907 CM 170>3907>3999 Finally point last port back to pilot.
Use the following example: Priority Codec List CM 42>100>priority codec 1 for codec list 0 (G.711u, G.711a, G.722 (wide band), G.723.1, G.729a) CM 42>101>priority codec 2 for codec list 0 (G.711u, G.711a, G.722 (wide band), G.723.1, G.729a) CM 42>102>priority codec 3 for codec list 0 (G.711u, G.711a, G.722 (wide band), G.723.1, G.729a) CM 42>103>priority codec 4 for codec list 0 (G.711u, G.711a, G.722 (wide band), G.723.1, G.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 In Internet Explorer, go to the UM8500 Administrator (http:///saweb). 2 Go to System > Licensing > Licensed Features. 3 In the Integration box, confirm that the setting is IP Protims.
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■ NEC UNIVERGE SV8300 using OAI In this integration... Integration overview ........................................................................... 222 Integration steps ............................................................................ 222 Requirements ................................................................................ 223 Integration description ........................................................................ 224 How the integration works ................................
Integration overview UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with IP lines and requires that the OAI Integration server is installed. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone systems and messaging system server requirements have been met.
Requirements The steps to set up the NEC UNIVERGE SV8300 using OAI integration require the following: Phone System ● A UNIVERGE SV8300 phone system ● A network connection to the messaging system server. ● One IP terminal port for each voice messaging port. UNIVERGE UM8500 server ● A network connection with the phone system. A second network card on the messaging system server to connect directly to the phone system is recommended.
Integration description The UNIVERGE UM8500 unified messaging solution can use the Open Application Interface (OAI) to integrate with NEC phone systems including UNIVERGE SV8300. The OAI integration is established over a TCP/IP link between the messaging system server and the NEC phone system. How the integration works There are two basic types of OAI integrations: ● OAI pure integration . This type of integration uses only the TCP/IP link to connect to the phone system.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration’s performance might be affected. NOTE The following procedures are written with the assumption that you will use the SV8300 PCPro software to enter the settings presented in the procedures. To set the Message Center Interface (MCI) configuration IMPORTANT Only adjust the MCI settings if the OAI UCD with Serial MCI integration is being used.
7 Verify that the OAI monitoring slot 60030, in the OAI server configuration according to the OAI XML template chosen, is set to: Command Description 0B00>00>172016019061 Assign IP address: 172.16.19.61 0B00>01>255255255000 Assign subnet mask: 255.255.255.0 10>024>224 Add non-default hardware LENS for the range 224-239 10>025>225 10>026>226 through 10>039>239 NOTE Do not run the following command if the OAI UCD Serial MCI integration method is used.
To set the UCD hunt group configuration IMPORTANT Only adjust the UCD hunt group settings if the OAI UCD with Serial MCI integration is being used. Verify the following configurations and settings. 1 Verify that the UCD group is set to: 220-223. 2 Verify that the UCD pilot is set to: 220. Command Description 170>220:NONE-221 Set up the 220-223 range as a UCD hunt group.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To select the INI file 1 Shut down UNIVERGE UM8500 before setting the following parameters. 2 Click Start > Programs > UNIVERGE UM8500 group > Edit Switch Utility.
Installing the OAI Integration Server software Before configuring the OAI integration, the OAI integration software must be installed on the computer where the messaging system is installed. To install the OAI Integration Server 1 Insert the Installation disc into the disc drive. 2 From the Windows taskbar, click Start > Run. 3 Click Browse, then in the Browse dialog box, open the Voice Mail\OAIIntegration folder on the disc. 4 Click setup.exe, then click Open. 5 In the Run dialog box, click OK.
Configuring the OAI Integration Server Modify the configuration file to set how calls are handled in the integration. To configure the OAI Integration Server 1 From the Windows taskbar, click Start > All Programs > Active Voice > OAI Integration > AVOAITray. The OAIS icon appears in the notification area of the system tray. 2 Right-click the OAIS icon, then click Advanced. The OAIGear page appears.
TMFC-Record: Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed. TMFC-Pause: Enter the Terminal Mode Function Code for the Pause command for the Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed. TMFC-ReRecord: Enter the Terminal Mode Function Code for the ReRecord command for Live Record.
Leave all other parameters not listed above at their default values. 7 In the navigation pane of the configuration file, expand VMSystem1 node. Set the following parameters to configure the VMSystem1 node: Host: Enter the IP address of the monitored UM8500 server. This will be the same IP address entered previously in the configuration ini file. The default value is just an IP example. PortRange: Enter the port or range of ports for the phone system tenant hosting the voice mail ports.
Installing and starting the OAI service After saving the configuration file, install the OAI service then test the service to ensure a successful integration. To install the OAI Service 1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service. 2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.
■ If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed. 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.
■ NEC UNIVERGE SV8500 with Direct Digital In this integration... Integration overview ........................................................................... 236 Integration steps ............................................................................ 236 Requirements ................................................................................ 236 Integration description ........................................................................ 237 How the integration works ......................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 238. 3 Program the phone system and extensions.
Integration description How the integration works The SV8500 direct digital integration uses digital lines to connect the phone system and messaging system server. The phone system digital voice messaging ports connect to the D42-NE2 boards in the messaging system server. Each D42NE2 voice board emulates up to four Dterm® digital phones. The following illustration shows the required connections.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system If programming options other than those described in the following procedures are used, the integration’s performance can be affected. NOTE The following procedures are written on the assumption that you will use the SV8500 PCPro software to program the phone system. To program the digital voice messaging ports in the phone system 1 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports by using the ASFC command.
5 Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings. For more information, refer to the SV8500 Office Data Specification.
■ NEC UNIVERGE SV8500 with IP Protims In this integration... Integration overview ........................................................................... 242 Integration steps ............................................................................ 242 Requirements ................................................................................ 242 Integration description ........................................................................ 243 How the integration works ..........................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all equipment, phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system and extensions. See “Programming the phone system” on page 244. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works SV8500 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
Programming the phone system If programming options other than those described in the following procedures are used, the integration’s performance might be affected. NOTE The following procedures are written on the assumption that you will use the SV8500 PCPro Software to program the phone system. To program the IP voice messaging ports in the phone system 1 Make sure that the SV8500 phone system has licenses for using IP extensions by using the DPTR command.
Configuring UNIVERGE UM8500 for the integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 In Internet Explorer, go to the UM8500 Administrator (http:///saweb). 2 Go to System > Licensing > Licensed Features. 3 In the Integration box, confirm that the setting is IP Protims.
16 Go to System > Ports and check the extension of each port displayed in the Port Table section of the page. If the extensions are incorrect, stop UM8500, verify the PBX settings made for the voice messaging ports, see “To program the IP voice messaging ports in the phone system” on page 244, and use the VOIPAdmin tool to make the necessary adjustments.
■ NEC UNIVERGE SV8500 with LAN MCI In this integration... Integration overview ........................................................................... 248 Integration steps ............................................................................ 248 Requirements ................................................................................ 248 Integration description ........................................................................ 249 How the integration works .............................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system and extensions. See “Programming the phone system” on page 250. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works The LAN MCI integration uses a network connection to transmit the integration information between UNIVERGE UM8500 server and the phone system.
Programming the phone system If programming options other than those specified in the following procedure are used, the integration performance might be affected. NOTE The following procedures are written on the assumption that you will use the SV8500 PCPro software to program the phone system. Programming the phone system steps 1 Program the voice messaging ports. The procedure used depends on the port type the system is using. ■ For digital ports, see “To program the digital ports” on page 250.
5 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports, see the ASFC command. It is recommended that all voice messaging ports be placed in their own SFC. The following Service Feature Indexes (SFIs) are needed in the SFC: SFI Service feature 10 Call hold 103 Assignment of no answer timer for blind transfer to station or blind transfer to attendant 104 Blind transfer 6 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group using ASHU command.
CAUTION Do not use a phantom single line extension for the UCD pilot number. 6 Complete programming the phone system. See “To complete programming the phone system” on page 252. To complete programming the phone system 1 Set the interface type for MCI to LAN using command ASYDL, index 833, bit b0 and b1 must be set to 1.
Programming system data local data ASYDL System Index Bit Value Description 832 b0–7 00–FD Assign the FPC of the node connected to MC 833 b0 1 Interface type for MCI: b1 1 0/1 = RS-232C interface/LAN interface 0/1: ICS/IMX format NEC UNIVERGE SV8500 WITH LAN MCI 253
Configuring the UNIVERGE UM8500 for integration After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedures to confirm that the integration is enabled, to configure the LAN MCI parameters, and to configure the UNIVERGE UM8500 ports. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch.
To configure LAN MCI parameters 1 Shut down UNIVERGE UM8500 before setting the following parameters. 2 Click Start > Programs > UNIVERGE UM8500 group > Edit Switch Utility. 3 Ensure the current phone system file is correct and then click Edit this Switch Configuration. 4 In the Switch Configuration window, click the Integration tab. 5 In the PBX Connection Settings section, enter the IP address of the phone system that provides UNIVERGE UM8500 server with the integration data.
To configure IP-VPS or IP Terminal ports 1 Stop the UNIVERGE UM8500. 2 Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. 3 Enter the PBX IP address. 4 Set the general functionality for the ports (VPS or Terminal.) If the system has VPS ports, enter the VPS Number. 5 Under Manage ports, click Add to add a new port. Enter the Extension and Password for each port. If the system has VPS ports, enter the VPS Channel for each port.
■ NEC UNIVERGE SV8500 with serial MCI In this integration... Integration overview ........................................................................... 258 Integration steps ............................................................................ 258 Requirements ................................................................................ 258 Integration description ........................................................................ 259 How the integration works ..........................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Program the phone system and extensions. See “Programming the phone system” on page 260. 3 Configure UNIVERGE UM8500 for the integration.
Integration description How the integration works The SV8500 serial MCI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system IOC port to the voice mail server. The phone system voice messaging lines connect to the digital voice boards in the voice mail server or using the LAN in case of IP-VPS or IP terminal ports.
Programming the phone system Perform the following procedure to program the phone system for the integration. Using programming options other than those described in the following procedure can affect system performance. NOTE The following procedure is written on the assumption that you will use the SV8500 PCPro software to program the phone system. Programming the phone system steps 1 Program the voice messaging ports. The procedure used depends on the port type the system is using.
5 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports, see the ASFC command. It is recommended that all voice messaging ports be placed in their own SFC. The following Service Feature Indexes (SFIs) are needed in the SFC: SFI Service feature 10 Call hold 103 Assignment of no answer timer for blind transfer to station or blind transfer to attendant 104 Blind transfer 6 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group using ASHU command.
CAUTION Do not use a phantom single line extension for the UCD pilot number. 6 Complete programming the phone system. See “To complete programming the phone system” on page 262. To complete programming the phone system 1 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging system ports, based on the UM8500 call transfer type: Release to switch transfer.
Programming system data ASYD System 2 Index Bit Value Description 238 b0–7 0 Lamp flash rate 246 b3 0 MCI expansion set to normal 400 b2 1 Calling number information sent to MCI 6 b0 1 MCI in service when terminating to a UCD group 7 b1 0 MCI out of service when terminating to attendant console Programming system data local data ASYDL System Index Bit Value Description 1 641 b1 0/1 0/1: MCI/IMX station number/phone number 832 b0–7 00–FD Assign the FPC of the node conne
Configuring UNIVERGE UM8500 for the integration After ensuring that the voice mail server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Enter the IP Address and set the Has DSP to 0 for each gateway. 7 Click OK to save the changes and then close VOIPAdmin. 8 Restart UNIVERGE UM8500. To configure Digital ports 1 Make sure that UNIVERGE UM8500 is running. 2 In Internet Explorer, go to the UM8500 Administrator http:///saweb 3 Go to System > Ports. Type the extension of each port. These extensions must be introduced as station numbers, not logical numbers and without the office codes, if they have any. Save the changes.
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■ NEC UNIVERGE SV8500 using OAI In this integration... Integration overview ........................................................................... 268 Integration steps ............................................................................ 268 Requirements ................................................................................ 268 Integration description ........................................................................ 269 How the integration works ................................
Integration overview UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with NEC PBX systems using a TCP/IP link between the UNIVERGE UM8500 server and the PBX. OAI Integration can be used with IP lines and requires that the OAI Integration server is installed. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met.
Integration description The UNIVERGE UM8500 unified messaging solution can use the Open Application Interface (OAI) to integrate with the NEC UNIVERGE SV8500 phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system. How the integration works There are two basic types of OAI integrations: ● OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system.
Programming the phone system If programming options other than those supplied in the following procedures are used, the integration performance might be affected. The steps used to program the phone system depends on the phone system being used. NOTE The following procedures are written on the assumption that you will use a SV8500 PCPro software application to program the phone system.
2 If using an OAI pure integration, use the following table to configure the OAI pilot number. In the example below, extension 299 is the voice mail pilot number: Command (Description) Parameter AMNO (Assignment of Monitored Number) A/G Value A TN 1 MNO 299 NMI 1 MFC 0 UCD 0 3 If using the OAI UCD-LAN MCI integration, use the following table to configure Message Center Interface (MCI). If using an OAI pure integration, skip this step. The following commands enable MCI over LAN.
To set OAI monitored function keys for Live Record If the Live Record feature will be used in the phone system, verify that the system has the following settings or that the configuration files are updated. The settings presented below are the default settings that the OAI server can use. WARNING If the default settings below are not used, the corresponding settings in the OAI Integration software must be set up accordingly by editing the XML configuration file.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Installing the OAI Integration Server software Before configuring the OAI integration, the OAI integration software must be installed on the computer where the UNIVERGE UM8500 is installed. To install the OAI Integration Server 1 Insert the Installation disc into the disc drive. 2 Click Start > Run. 3 Click Browse, then in the Browse dialog box, open the Voice Mail\OAIIntegration folder on the disc. 4 Click setup.exe, then click Open. 5 In the Run dialog box, click OK. The installation wizard begins.
Configuring the OAI Integration Server Modify the configuration file to set how calls are handled in the integration. To configure the OAI Integration Server 1 From the Windows taskbar, click Start > All Programs > Active Voice > OAI Integration > AVOAITray. The OAIS icon appears in the notification area, the system tray. 2 Right-click the OAIS icon, then click Advanced. The OAIGear page appears.
TMFC-Record. Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed. TMFC-Pause. Enter the Terminal Mode Function Code for the Pause command for Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed. TMFC-ReRecord. Enter the Terminal Mode Function Code for the ReRecord command for Live Record.
Leave all other parameters not listed above at their default values. 7 If using a template that enables the MCI-LAN integration, in the navigation panel of the configuration file, expand the MCI-LAN node. NOTE Do not complete this step if a template other than the NEC SV7000 - OAI-UCD-MCI LAN template, where the PBX cmd ASYDL Sys 1 Index 833 Bit 0 value = 1, was selected. The settings must match the settings for the phone system for the MCI LAN connection. LAN-IP. Enter the IP address of the phone system.
Installing and starting the OAI service After saving the configuration file, install the OAI service then test the service to ensure a successful integration. To install the OAI Service 1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service. 2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.
■ If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed. 3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.
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■ Nortel Meridian-1 with D82 In this integration... Integration overview ........................................................................... 282 Integration steps ............................................................................ 282 Requirements ................................................................................ 282 Integration description ........................................................................ 283 Integration features .......................................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Set up UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 284. 3 Connect the systems. See “Connecting the systems” on page 285.
Integration description The Nortel Meridian-1 with D82 integration uses digital lines to connect the phone system and the UNIVERGE UM8500 server. Each D82 voice board in UM8500 connects to the phone system through a PBX station interface cable. A D82 voice board emulates up to eight digital phones. Integration features The Nortel Meridian-1 with D82 integration with UM8500 provides the following features: ● Call forward to personal greeting.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Connecting the systems After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the messaging system. To install required voice messaging system hardware, such as D/82 boards, see the Installation Guide. System connections To connect the phone system and 1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block.
Programming the phone system After connecting the systems, perform the following procedures to set up the phone system for the integration. Refer to the phone system documentation for details. ● On the LD16 screen for each extension, confirm that the CPDC prompt is set to No, which is the default setting. Otherwise, the dialing ports might be disabled. ● Programming other phone system or extension options might create a conflict with voice messaging functions.
7 Repeat steps 2 through 5 for each voice messaging extension. NOTES ● ● Some releases of the Meridian-1 phone system require setting the CLS prompt to DDS instead of ADD. Only the prompts needed for this integration appear on this screen. For details on other prompt settings, refer to the phone system documentation. LD11 screen sample To set the call party name display 1 On the phone system, go to the LD95 screen.
To program a 2008 phone 1 On the phone system, go to the LD11 screen to set up the digital 2008 phone. NOTE If the system is equipped with audible message waiting (AMW), set the CLS prompt to LPD to enable a stutter dial tone. If the phones have LEDs or neon lamps, set the CLS prompt to LPA to allow the activation of visual message waiting indicators. 2 Set the REQ, TYPE and CLS prompts as shown in the screen sample. 3 Set the other prompts as applicable.
LD11 settings for SL-1 phones NOTE Only the prompts needed for this integration appear in this screen. For details on other prompt settings, refer to the phone system documentation. To program analog 2500 type phones 1 On the phone system, go to the LD10 screen to set up the analog 2500 type phone. NOTE Analog phones require special interface boards for QPC789 and NT8D09AB neon lamps. Without these boards, the neon lamp is disabled. 2 Set the REQ, Type, CLS, and FTR prompts as shown in the sample screen.
LD10 settings for analog 2500 phones NOTES ● ● 290 The CLS prompt setting for call forwarding (FNA) can be different depending on the transfer type selected for individual subscriber extensions. Only the prompts needed for this integration appear in this screen. For details on other prompt settings, refer to the phone system documentation.
Troubleshooting If one of these problems is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the messaging system do not connect. Perform the following for the problems listed: Calls to the voice messaging system connect, but no prompts play.
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■ Siemens 9751 CBX with D42 or D82 In this integration... Integration overview ........................................................................... 294 Integration steps ............................................................................ 294 Requirements ................................................................................ 294 Integration description ........................................................................ 295 Integration features ..................................
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Set up UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 296. 3 Connect the systems. See “Connecting the systems” on page 297.
Integration description The Siemens 9751 CBX with D42 or D82 integration uses digital lines to connect the phone system and the UNIVERGE UM8500 server. A D42 voice board emulates up to four digital phones. A D82 voice board emulates up to eight digital phones. Integration features The Siemens 9751 CBX with D42 or D82 integration provides the following features: ● Call forward to personal greeting.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Connecting the systems After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the UM8500 system. To install required voice messaging system hardware, see the Installation Guide. System connections To connect the phone system 1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the table on the next page for cabling requirements.
Programming the phone system After connecting the system, perform the following steps to set up the Siemens 9751 CBX phone system for the integration. Refer to the phone system documentation for details. 1 Program the ROLMphone 400 digital station sets. Create a feature button table and extensions, and assign line appearances to feature buttons. See “Programming ROLMphone 400 digital station sets” on page 298. 2 Program the hunt group. Set up a hunt group to include all of the voice mail ports.
Verify that at least one line appearance key is programmed (for example, Line 1). These are the minimum programming requirements for the integration. 3 Before continuing, verify that any changes made to the feature button table are correct. For example, at the command prompt, type LI BUTTON 400 9 then press ENTER. Refer to the screen example below.
To program subscriber stations The remaining Siemens 9751 CBX programming involves individual subscriber extensions. By forwarding a subscriber to the integration pilot number, integrated call answering is provided. Some phone system software versions allow two forwarding paths. Program call forwarding for internal, external, busy, and ring-no-answer conditions to suit subscriber needs. Generally, subscribers with ROLMphone 400 digital station sets have a message waiting button defined on their phone.
Troubleshooting If one of these problems is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the voice messaging system do Perform the following for the problems listed: not connect. ● Confirm that expansion boards are firmly seated in the computer expansion slots and that each board is properly configured.
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■ Sphere System In this integration... Integration overview ........................................................................... 304 Integration steps ............................................................................ 304 Requirements ................................................................................ 304 Integration description ........................................................................ 305 How the integration works ...............................................
Integration overview Use this section of the Integration Guide with the Installation Guide to set up the messaging system for use with a Sphere system. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. See “Requirements” on page 304. 2 Set up the Sphere system. See “Setting up the Sphere system” on page 307. 3 Configure the Standard SIP integration on the UNIVERGE UM8500 server. See “Configuring UNIVERGE UM8500 for integration” on page 313.
Integration description The following illustration shows a full-featured UNIVERGE UM8500 installation integrating with the Sphere system network.
the subscriber is required to enter an ID and password to authenticate the subscriber. Greetings and voice names recording over the phone. When using the UM8500 Administrator or UM8500 Assistant to change greetings or recorded names, the messaging system calls the phone specified in the settings section of the Media Master Control to play or record the selected file. Playing voicemail messages over the phone when using the Outlook VMO client.
Setting up the Sphere system Follow the procedures in this section to set up the Sphere System to work with UM8500. NOTE Verify that the User Agent Generic-SIP-Trunk, your Voice Mail SIP user agent, appears in the SIP tab in the Sphericall System Properties. If it is missing, add the user agent and restart the UM8500 system in order to be recognized by the Sphere system. To configure the Sphere system and add voicemail ports. NOTE The Sphere System Installation discs are not shipped with UM8500.
5 Scroll down to the Sphere SIP Phone entry. If Sphere SIP Phone is not listed: a Click Add and to add a new blank entry. b Type the following: System Properties Field name Type or Select Agent Name Sphere SIP Phone Version All Endpoint Trunk Agent Description ActiveVoice Voicemail If Sphere SIP Phone entry is listed, skip this step. 6 Double-click the Default column entry. The User Agent Profile-Active Voice Voicemail window appears. 7 Select Unsupported from the Value list. 8 Click OK.
9 On the Sphericall Administrator, click the Number Plan tab. Add all voicemail extensions as follows: a For each extension. right-click a Number Plan, select Add, then select Add Extensions. The Properties for New Extension window appears. b On the Properties for New Extension window: ◆ Type the extension number in the Number field. ◆ Select the Round Robin Group from the Hunt Order list. ◆ Type the port number in the First Name field. ◆ Type UM8500 in the Last Name field.
10 Use the VoipAdmin Tool to configure the messaging system. See “Configuring UNIVERGE UM8500 for integration” on page 313. Start the messaging system. Sphere creates a SIP trunk, but you cannot use the extensions at this time. 11 On the Sphericall Administrator you should see the messaging system listed on the Trunks tab. Press F5 to refresh the data displayed in the Trunks tab. 12 Click + to expand the messaging system hub entry. 13 Right-click Port 1 and select View Properties.
16 Click the Outward Routing tab and click Add Extension. Select your extension, this must be a Voice Mail type extension. 17 Select the first extension that you added earlier, in step 9 a then click OK. Repeat this step for all Voice Mail type extensions that you added in step 9 a and click Apply. 18 Click the Settings tab and click Add. 19 Select Set As Voice Mail as Name and true as Value. 20 Click OK. 21 Verify that the extension is allocated to the trunk. If not, press F5 to refresh the window.
23 Right-click the + and select View Properties. 24 In the System Properties Window, click the System Initialization Settings tab. a Click Add. b Select the messaging system server IP Address from the SIP > MWI Service Provider Address followed by :6060. For example, 192.168.0.116:6060. This setting is used by the Sphere and the messaging system to send Message Waiting Indicator requests throughout the system. c Click OK to close the System Properties window.
Configuring UNIVERGE UM8500 for integration After ensuring that the messaging system server is ready for the integration by completing installation and configuring the Sphere SIP integration procedures in the Installation Guide, complete the following procedure to confirm that the integration is enabled. To configure the extension numbers and the IP address of the PBX 1 If the messaging system is running, stop it. 2 Browse to the \Commserver\Utilities directory. 3 Double-click VoipAdmin.exe.
13 In Internet Explorer, go to the UM8500 Administrator (http:///saweb). 14 Go to System > Ports and check the extension of each port displayed in the Port Table section of the page. If the extensions are not correctly shown, stop the messaging system, verify the PBX settings made for the voice messaging ports. Use the VOIPAdmin Tool to make any necessary adjustments, see “To configure the Sphere system and add voicemail ports.” on page 307.
Changing the number of voicemail ports To change the number of UM8500 ports after the Sphere system is installed and configured, complete the following procedures. To change the number of voicemail ports in Sphere System 1 On the UNIVERGE UM8500 system: a Click Start > Programs > UNIVERGE UM8500 > Applications > License Synchronizer. b Specify the path to the new license file. c Restart the UM8500 system.
Troubleshooting If one of the problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Message waiting indicators are not working properly If the message waiting indicators are not being turned on or off properly, perform the following procedure.
Dual integration with the Sphere system through SIP trunks and traditional analog ports UNIVERGE UM8500 can be integrated to the Sphere system simultaneously using SIP trunks and traditional Single Line Analog ports using the appropriate Media Gateway device. In a dual integration, UM8500 does not support receiving call information by using serial packets.
9 Run VoipAdmin.exe from \Commserver\Utilities folder and make the necessary settings. See “To configure the extension numbers and the IP address of the PBX” on page 313 10 Run MIUConfig.exe tool from Commserver\Utilities folder. Set it to VOIP and Dialogic. 11 Your system is now configured for both integrations.
■ Standard SIP Integration In this integration... Integration overview ........................................................................... 320 Integration steps ............................................................................ 320 Requirements ................................................................................ 321 Integration description ........................................................................ 322 How the integration works ....................................
Integration overview Use this section of the Integration Guide with the Installation Guide to set up a SIP integration. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and UNIVERGE UM8500 server requirements have been met. See “Requirements” on page 321. 2 Program the phone system and extensions. See “Programming the phone system” on page 323. 3 Configure UNIVERGE UM8500 for the integration.
Requirements The steps to set up the Standard SIP integration require the following: Phone system ● Any phone system that supports the following RFCs: Standard or Reference Title or Description RFC 3261 SIP: Session Initiation Protocol Offers the main support for the SIP integration. RFC 3264 An Offer/Answer Model with the Session Description Protocol (SDP) Used by UM8500 for multimedia session initiations (codec negotiation) for both incoming and outgoing calls.
Integration description How the integration works The standard SIP integration uses an Ethernet line to connect the phone system and UNIVERGE UM8500. The phone system sends the following information with forwarded calls: ● The called party's extension. ● The calling party extension (for internal calls) or the calling party's phone number (if it is an external call and the system uses caller ID). UM8500 uses this information to answer the call appropriately.
Programming the phone system Use the phone system documentation to program the phone switch for the SIP integration. This includes defining the voice mail port extensions.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To configure the UM8500 server for integration 1 Click Start > All Programs > UNIVERGE UM8500 > Key Dump. 2 Verify the Integration setting is Standard SIP or Multiple Integrations. 3 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch.
17 Go to System > Ports and check the extensions of each port displayed in the Port Table section of the page. Type the extension for each port. The ports must appear in the same order as in VOIPAdmin Tool.
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■ Toshiba CIX100/200/670, CTX 100/670, and StrataDK series In this integration... Integration overview ........................................................................... 328 Integration steps ............................................................................ 328 Requirements ................................................................................ 328 Integration description ........................................................................ 329 How the integration works .....
Integration overview Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up this integration. 1 Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. 2 Configure UNIVERGE UM8500 for the integration. See “Configuring UNIVERGE UM8500 for the integration” on page 330. 3 Program the phone system and extensions.
Integration description How the integration works The Toshiba DK280/424 SMDI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system and the UNIVERGE UM8500 server. The phone system voice messaging lines connect to the analog voice boards in the UNIVERGE UM8500 server. The following illustration shows the required connections.
Configuring UNIVERGE UM8500 for the integration After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. To confirm that the integration is enabled 1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch. 2 If prompted for logon credentials, type the administrator extension and password, then click OK.
Programming the phone system If you use programming options other than those described in the following procedure, the integration’s performance may be affected. NOTE Always use an antistatic wrist strap or grounding device when handling boards or other components. Static electricity can damage the components in phone system equipment.
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APPENDIX A Shutting down and starting the messaging server In this integration... Shutting down and starting UNIVERGE UM8500 ...................................... 334 To shut down the messaging system ................................................. 334 To start the messaging system .........................................................
Shutting down and starting UNIVERGE UM8500 The messaging system is configured to start automatically whenever the server starts. However, the Status Monitor can start and stop the messaging system without a system shutdown. The Status Monitor also provides information about ports, licenses, and reports. When the messaging system has started successfully, three tones play and a check mark appears on the UM8500 icon in the taskbar notification area.
If the messaging system does not start successfully, two tones play and an “X” appears on the UM8500 icon in the taskbar notification area. 4 If you are at the messaging system server, press CTRL+ALT+DELETE, then lock or log off Windows to prevent access by unauthorized users.
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APPENDIX B Testing the extensions In this integration... Testing the extensions ......................................................................... 338 What is needed for the test.............................................................. 338 Steps to test the extensions.............................................................
Testing the extensions Test each extension to confirm that the phone system is programmed correctly. What is needed for the test ● A standard analog phone set with a ringer to use as a test set. If the messaging system uses feature phone sets, use a feature set for the tests. ● If using an analog test phone, and if the voice boards use RJ-14 connectors with two extensions per connector, then a line splitter might be needed to separate the two extensions carried by each phone line.
APPENDIX C Learning the phone system tones In this integration... Learning phone system tones ............................................................... 340 Troubleshooting the Learn Tones utility ..............................................
Learning phone system tones UNIVERGE UM8500 comes with template files for a variety of phone systems. These template files should work with most phone systems without modification. However, problems with transfers, message waiting indication, and message notification can arise if UM8500 does not understand the phone system tones. If any of these problems occur, run the Learn Tones utility to modify the phone system template file.
14 Accept the default file name, and click Open. Changes to the phone system template file are saved. 15 Click Done to exit the Learn Tones utility. Restart UM8500. For more information see “To start the messaging system” on page 334. Troubleshooting the Learn Tones utility If the learn tones process fails, the phone system might not be generating a tone for a sufficient length of time.
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