3300 CITELlink Gateway for 7000 Series Norstar Phones M7310 Phone User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Contents 1 ABOUT YOUR PHONE Conventions Using Your Norstar Phone with the 3300 CITELlink Gateway TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing 2 3 3 3 3 4 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 4 4 4 4 5 5 6 MAKING AND ANSWERING CALLS Make a call Answer a call Redial Redial - Saved Number Phonebook Speed Call Keys Speed Call - Personal Handsfree Operation On-Hook
11 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks 11 12 12 12 13 13 14 15 15 16 16 16 17 18 18 19 USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Reminder Music Group Paging / Meet Me Answer Trunk Flash Record
ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™ Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M7310 phone has 13 fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, UP ARROW, DOWN ARROW, , ) and 14 personal keys.
Phone buttons Button Number 1 2 3 4 5 6-11 12 13 14 15, 23, 24 16-22 25 Description Superkey Cancel Hold Speaker Prime Line Personal Keys with indicators Transfer/Conference Message Softkeys Unused Personal Keys Down Arrow 26 27 Up Arrow Redial Phone status indicators When line is Idle Busy Ringing On hold at your set On hold at another set the indicator is Off On Flashing slowly Flashing rapidly Flashing slow on/fast off Conventions The following conventions are used in this user guide: z z z Fixe
Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your CITELlink Norstar phone now operates: z z z z You can program speed call numbers, personal keys as well as enable/disable features using SUPERKEY. To navigate through the menus, use the YES and NO softkeys. Some features require you to dial a feature access code. You can use feature access codes whenever you have dial tone.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press or . To adjust the Ringer Pitch or Volume while the phone is idle: 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Ringer Adjust?" appears. Press the Yes softkey. To adjust the ringer pitch, press the Yes softkey. To adjust the ringer volume, press the No softkey, then the Yes softkey. 5. Press or until you hear the desired pitch/volume. 6. Press SUPERKEY.
Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. To re-program a personal key: Note: Use the personal keys with indicators (see page 2) for features that need an indicator (such as Do Not Disturb or Call Forward). 1. 2. 3. 4. 5. 6. 7. 8. Press Press Press Press Press Press Press Press SUPERKEY. the No softkey until "Personal Keys?" appears. the Yes softkey. a personal key that isn't a line key. the Change softkey.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -ORPress a Speed Call key. -ORPress REDIAL. Answer a call z Lift the handset. -ORPress the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79.
Phonebook For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press the digit 2 three times. Use the softkey to correct errors. If the next letter in a name is on the same key as the previous letter, press the softkey before proceeding. If required, use the softkey to add a space between the first and last name. To use Phonebook: 1. 2. 3. 4. 5. 6. Press the Phonebook softkey.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. Press SUPERKEY. Press a personal key that isn't a line key. Press the Change softkey. Press the Yes softkey. Do one of the following: To enter a new number, dial the number.
Speed Call - Personal Note: Personal Speed Call lists must be configured by the Administrator. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial 67. Enter an index number between 00 and 09. Dial the number to be stored (press Hold between digits to create a pause during dialing - press Hold more than once to lengthen the pause). 5. Hang up. To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00 and 09.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: z Press CANCEL.
Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: z Communicate by using the speaker and the microphone. - OR Lift the handset. To terminate a call: z Press CANCEL. -ORWait for the caller to hang up. CALL HANDLING Hold To place a call on Hold: z Press Hold.
Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press CANCEL. Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press TRANS/CONF. Dial the number of the next party. Wait for an answer. Press TRANS/CONF.
Add Held To move a call on Hold to another line appearance: 1. Press an available line key. 2. Press the Addheld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number. To alternate between the two parties: z Press the Trade softkey.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I Am Here?", see Call Forward - Remote.
Call Forward - Remote To forward calls from a remote station to your current location: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Call Forwarding?" appears. Press the Yes softkey. Press the Next softkey until "I Am Here" appears. Press the Yes softkey. Dial the extension of the remote station. Press the Save softkey. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial **77. Dial the extension of the remote station.
Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. 5. Press Press Press Press Press SUPERKEY. the No softkey until "Advisory Msgs?" appears. the Yes softkey. the Next softkey until the desired message appears. the TurnOn softkey.
Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: z Press MESSAGE or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. If a password is required, dial your password and press the Enter softkey. 3. Press the Yes softkey. The caller information is displayed. 4. To display the time the message was sent, press the More softkey. To display the number of the caller, press the More softkey twice. 5.
To set, change, or clear a password (up to 7 digits, not including 0): 1. 2. 3. 4. 5. 6. 7. 8. 9. Press SUPERKEY. Press the No softkey until "Set Password?" appears. Press the Yes softkey. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password. Press the Enter softkey. If you are changing or clearing your password, do one of the following: To change your password, enter your new password and press the Enter softkey.
USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. 2. 3. 4. 5. Press SUPERKEY. Press the Yes softkey. Dial the Account Code digits. Press the Save softkey. Do one of the following: For a verified account code, press the Yes softkey. For a non-verified account code, press the No softkey. Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3.
Campon To Campon to a busy station: z Press the Wait softkey. To retrieve a call when you hear Campon tone: z Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: Press the Do Not Disturb feature key. -ORPress SUPERKEY. Press the NO softkey until "Do Not Disturb" appears. Do one of the following: Press TurnOn to activate Do Not Disturb. Press TurnOff to deactivate Do Not Disturb. z z z z To activate Do Not Disturb from a remote station: 1. 2. 3. 4. Lift handset.
Paging To use Paging: 1. 2. 3. 4. Lift handset. Press the Pager feature key. Dial the Paging zone number (if required). Make the announcement. Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset call. To page a party: 1. 2. 3. 4. Lift the handset. Press the Direct Paging feature key. Dial the extension number. Speak to the dialed party after the tone.
Reminder To program a Reminder: 1. 2. 3. 4. 5. Press Press Press Enter Press SUPERKEY. the No softkey until "Timed Reminder?" appears. the Yes softkey. the time in 24-hour format. the Save softkey. To view, change, and/or cancel a pending Reminder: 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Timed Reminder?" appears. Press the Yes softkey. Do one of the following: To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey.
Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2.
Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a two-party call: z Press the Record Call feature key. (See Feature Keys for instructions on programming a Record Call key to your phone.
Tag Call Tag Call allows you to "tag" any threatening call that you receive. Using this tag, your system administrator can identify the source of the malicious call and provide this information to appropriate personel or authorities. You can only tag calls during an active two-party call. Note: Tagging a call unecessarily may result in fines or other penalties. To tag a malicious call: z Press the Tag Call feature key.
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