User guide

Configuring Softkeys
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STATE-BASED SOFTKEYS
On the 6869i’s bottom softkeys, you can configure a specific state to display when a softkey is
being used. The following table describes the states available to configure for the softkeys.
The following table identifies the applicable default states for each softkey type on the IP phone.
Discreet Ringing Indicates the key is configured as a Discreet Ringing key. When the Discreet
Ringing feature is enabled, if a call is incoming, the phone will play the
configured ring tone once only. Pressing the Discreet key will allow you to toggle
on/off the feature.
Empty Indicates the key has no function assigned but should be displayed as any
empty softkey on the phone’s screen.
Note: Keys can also be set up to quickly to access features such as call return (*69) or
voicemail. Quick access features like call return and voicemail must first be configured
on your PBX in order to work on your phone. See your System Administrator for more
information.
STATE DESCRIPTION
Idle The phone is not being used.
Connected The current line is in an active call (or the call is on hold).
Incoming The phone is ringing.
Outgoing The user is dialing a number, or the far-end is ringing.
Busy The current line is busy because the line is in use or the line is set as DND.
SOFTKEY TYPE DEFAULT STATES
None All states disabled.
Speed Dial Idle, Connected, Incoming, Outgoing, Busy
DND Idle, Connected, Incoming, Outgoing, Busy
XML Idle, Connected, Incoming, Outgoing, Busy
Flash All states disabled.
Sprecode Connected
Park Connected
Pickup Idle, Outgoing
Last Call Return Idle, Connected, Incoming, Outgoing, Busy
Call Forward Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Xfer Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Conf Idle, Connected, Incoming, Outgoing, Busy
Directory Idle, Connected, Incoming, Outgoing, Busy
Filter Idle, Connected, Incoming, Outgoing, Busy
KEY FUNCTION DESCRIPTION