User guide

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide
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RECEIVING CALLS
When a call is ringing at your extension, the inbound callers name, extension, picture ID (if
applicable), and incoming call icon display on the screen. Additionally, the line/call appearance
LED flashes quickly for the incoming call.
ANSWERING AN INCOMING CALL
• For handsfree operation, press , the Answer softkey, or the line/call appearance
button for the incoming call.
• Press for headset operation.
• Lift the handset for handset operation.
If the phone is already connected to a call, pressing the line/call appearance button or Answer
softkey for the new incoming call automatically places the connected call on hold and answers
the new call. To reconnect to a party, press the line/call appearance button for that call or
navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the
caller goes to voicemail (if voicemail has been configured for your extension).
SENDING AN INCOMING CALL TO VOICEMAIL
You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking up the handset or simply press the Ignore softkey. If you are already
on the phone your incoming call should go directly to voicemail. Your phone screen displays a
voicemail icon displaying the number of pending messages.
Note: You can press the Silence softkey when the phone is ringing to immediately silence
the ring tone.
IP PHONE UI
Note: The audio mode setting you have selected in Options List > Headset Settings on
the IP phone UI determines if the call goes to handsfree or headset operation. For more
information, see the section “Audio Mode” on page 61
Note: The key can be used to cancel the call pickup procedure.