Mitel 6869i SIP Phone 41-001554-00 REV01 RELEASE 4.0.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Software License Agreement SOFTWARE LICENSE AGREEMENT Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Documentation . . . . . . . . . . .
Table of Contents Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Model M680i and M685i Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide WELCOME The Mitel 6869i is a 24-line SIP phone that boasts a large high resolution color display and delivers outstanding audio performance designed for power users who demand a lot from their phones. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6869i offers a large 4.3" color backlit LCD display, 12 programmable soft keys, 5 programmable context sensitive system keys, and native DHSG/EHS and USB headset support.
Welcome • 12 programmable and 5 context-sensitive softkeys • Press-and-hold speeddial key configuration feature • Supports up to 24 call lines with LEDs • Wideband handset • Wideband, full-duplex speakerphone for handsfree calls • Headset mode support • AC power adapter (sold separately) • Enhanced busy lamp fields* • Set paging* *Availability of feature dependant on your phone system or service provider.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE KEYS KEY PANEL The following sections describe the various 6869i phone key functions and how they can help you make and manage your calls and caller information.
IP Phone Keys KEY DESCRIPTION The following table describes the keys on the 6867i: KEY DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey offered on the display. For more information, see “Placing a Call on Hold” on page 139. Options Key - Accesses services and options to customize your phone.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide KEY DESCRIPTION Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the phone’s user interface. Pressing the center Select button selects/sets options and performs various actions (such as dialing out when in the Directory, Callers, and Redial Lists). For more information, see “UI Navigation” on page 22.
IP Phone Keys DIALPAD KEYS The 6869i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide GETTING STARTED The 6869i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. PLUGGING IN AND STARTING THE PHONE The 6869i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Getting Started The 6869i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen.
Getting Started NETWORK CONNECTED/NETWORK DISCONNECTED If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide UI OVERVIEW HOME SCREEN When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages. It is the default screen displayed when the phone is in an idle state.
Getting Started The following table identifies and describes the phone/line status indicators on the Home screen. ICON DESCRIPTION Phone Locked - The lock icon displays on the Home screen indicating that the phone is in a locked state preventing the phone from being used and preventing any changes from being made to the phone. Voicemail - The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle indicates how many new messages you have.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide If you or your Administrator have configured softkey functions on your phone, the labels for those functions display on the screen. For example, in the illustration above Directory was configured as a Directory key, Voicemail and Home were configured as speed dial keys, and the remaining top softkeys were configured as Busy Lamp Field (BLF) keys.
Getting Started LINE SELECTION SCREEN The Line Selection screen displays a list of the lines that are available on the phone as well as line usage indicators that tell you whether or not a line is in use. It also allows you to easily select a line to act upon. When a line is not in use, a New Call key is available allowing you to dial out using the selected line. If the line is in use with a call on hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DETAILED-VIEW CALL SCREEN The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.
Getting Started MULTI-VIEW CALL SCREEN The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultaneously.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide UI NAVIGATION UI navigation is easily performed using the navigation keys located above the Callers List key. Navigation Keys/ Select Button The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and scroll through the different lines/calls on the respective screen.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide METHODS OF CUSTOMIZING YOUR PHONE There are two ways to customize specific options on your phone: • Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI.
Methods of Customizing Your Phone ICON OPTION • Ring Tones • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. SIMPLIFIED OPTIONS LIST Your System Administrator may configure a simplified Options List for your phone.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide USING THE IP PHONE UI IP PHONE UI 1. Press on the phone to enter the Options List. 2. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options. 3. Press the 4. Use the navigation keys, dialpad keys, and softkeys that display for each option to make any desired changes. 5. Press the Save softkey to save your changes. 6. Press the button or Select softkey to select an option.
Methods of Customizing Your Phone USING THE MITEL WEB UI MITEL WEB UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. The following logon screen displays. 2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default username is “user” and the password field is left blank. 3. You can logout of the Mitel Web UI at any time by clicking Log Off.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. CATEGORY DESCRIPTION Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only.
Methods of Customizing Your Phone CATEGORY DESCRIPTION Basic Settings Preferences - Allows you to enable/disable the following: • Park Call • Pick Up Parked Call • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Preferred line • Preferred line Timeout (seconds) • Goodbye Key Cancels Incoming Call • Message Waiti
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide PHONE STATUS You can view the status of your phone using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI The Status option on the IP phone displays the status of your phone to the LCD display.
Phone Status • Network • Storage Notes: 1. The Directory List detailed in the Storage menu is in reference to the Local Directory. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide • Error Messages Notes: 1. Press the Copyright softkey to view copyright information. 2. The Status menu may also contain a section called Accessory Info. This section details the firmware versions of all the accessories attached to your phone. FINDING YOUR PHONE’S IP ADDRESS If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI.
Phone Status 3. Use the 2 key to highlight Network. The IP address of your 6869i displays in the IP Address field in the right column. PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI. MITEL WEB UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. 2. In the Username/Password window, enter your username and password and click OK.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide • Network Status • Hardware Information • Firmware Information • SIP Status SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. STATUS CONDITION Registered DESCRIPTION Displays this status on accounts that HAVE been registered with the SIP proxy server.
Customizing Your Phone CUSTOMIZING YOUR PHONE The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. LANGUAGE IP PHONE UI AND WEB UI LANGUAGE The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide • Slovak • Swedish • Turkish Specifying the Language to Use Using the IP Phone UI Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. IP PHONE UI 1.
Customizing Your Phone Specifying the Language to Use Using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings > Preferences > Language Settings. 2. In the Webpage Language field, select a language to apply to the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Dialpad Input Alphabet Tables English KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1;=_,-'&() 1.:;=_,-'&() 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Spanish KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Italian KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Russian KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Specifying the Input Language Using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Language option. The default input language setting is English. IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Language option and press the 3. Press the 2 key to highlight the Input Language option. 4. With Input Language highlighted press the 4 key to move to selection column.
Customizing Your Phone SPECIFYING THE INPUT LANGUAGE USING THE MITEL WEB UI MITEL WEB UI 1. Click on Basic Settings > Preferences > Language Settings. 2. Select a language from the Input Language field. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LATIN 2 CHARACTER SET The 6869i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones. The following table illustrates the Latin 2 character set used on the 6869i IP phone.
Customizing Your Phone TIME AND DATE On the IP phones, the following time and date sub-options are available to be configured: • Settings: • Time Format • Daylight Savings • Date Format • Time Zone • Set Date and Time: • Use Network Time (configure time servers) • Enter Time and Date Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 5. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings. 6. With Daylight Savings highlighted press the 4 key to move to selection column. 7. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. Valid values are: • Off • 30 min summertime • 1h summertime • Automatic (default) 8.
Customizing Your Phone • WWW DD MMM • DD MMM • DD.MM.YYYY 11. Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen as well as the Callers and Redial Lists. TIME ZONE Configuring the Time Zone Using the IP Phone UI IP PHONE UI 1. Press 2. Navigate to the Time and Date > Time Zone option and press the softkey. A list of time zones displays for different areas of the world. 3.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SET DATE AND TIME Configuring the Date and Time Using the IP Phone UI With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time Server 3. IP PHONE UI 1. Press 2.
Customizing Your Phone b. Using the keys on the dialpad, change the time and date accordingly. When entering the time, use the AM/PM softkey to toggle between AM and PM. 5. Press the Save softkey to save your changes. Alternatively, you can set the date and time manually. Configuring Time and Date Settings Using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings > Preferences > Time and Date Setting. 2. In the Time Format field, select the time format you want to use on your phone.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 3. In the Date Format field, select the date format you want to use on your phone. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY Note: The date format you configure is applicable to the phone’s Home screen as well as the Callers and Redial Lists. 4.
Customizing Your Phone DIRECTORY You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contact’s using either their first name or last name is available through the Directory > Settings options menu. Note: If you have a K680i Keyboard attached to the phone, the Directory > Settings options menu also allows you to enable/disable the Live Keyboard feature.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 5. Press the 3 key to move to back to the options column and press the 2 key to highlight Sorting Preferences. 6. With Sorting Preferences highlighted press the 4 key to move to selection column. 7. Use the 5 and 2 keys to and choose the desired sorting preference. 8. Press the Save softkey to save your changes. Enabling/Disabling Live Keyboard Note: This setting is only available if a K680i keyboard is attached to the phone.
Customizing Your Phone EXTERNAL SOURCES Note: Menu available only if external Directory sources have been configured by your Administrator. Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Directory > External Sources option and press the softkey. 3. Use the 2 and 5 keys to navigate through the list of Directory sources and press the button to enable or disable each one as per your preference.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CREDENTIALS Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features.
Customizing Your Phone 7. Press the 5 key to navigate to the respective feature tab, and press the 4 key to until you get to the Test Connection tab. 8. Press the 2 key to highlight the respective feature and press the authentication/connection testing on that feature. 9. Repeat Step 8 for all features you want to test. button to enable 10. Press the Test softkey to begin testing. A green will appear if there are no issues with the authentication/connection to the external source.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LOCK PASSWORD This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e.
Customizing Your Phone 2. Navigate to the Lock > Phone Lock option and press the button or Select softkey.. 3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey. Unlocking the Phone Using the IP Phone UI IP PHONE UI 1.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the button. CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI Setting a User Password MITEL WEB UI 1. Click on Operation > User Password. 2. In the Current Password field, enter the current user password. Note: By default, the user name is user (all lowercase) and the password field is left blank 58 3.
Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank). MITEL WEB UI 1.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Locking and Unlocking the Phone MITEL WEB UI 1. Click on Operation > Phone Lock. To Lock the Phone 2. In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. Unlocking the Phone 60 3. Click on Operation > Phone Lock. 4. In the Unlock the Phone? field, click Unlock.
Customizing Your Phone AUDIO The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure headset settings, and personalize ring tones and tone sets. AUDIO MODE The 6869i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 3. 4. Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values are: • Speaker (default) • Headset • Speaker/Headset • Headset/Speaker Press the Save softkey to save your changes. HEADSET The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disable DHSG. Configuring Headset Mic Volume and DHSG Using the IP Phone UI IP PHONE UI 62 1.
Customizing Your Phone 5. Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG. 6. With DHSG highlighted press the 4 key to move to selection column. 7. Use the 5 and 2 keys to scroll through and choose whether or not to enable DHSG. Valid values are: 8. • DHSG is OFF (default) • DHSG is ON Press the Save softkey to save your changes. RING TONES AND TONE SETS There are several distinct ring tones a user can select to set on the IP phones.
Mitel 6869i SIP Phone Release 4.0.
Customizing Your Phone When you configure the country's tone set, the country-specific tone is heard on the phone for the following: • Dial tone • Secondary dial tone • Ring tone • Busy tone • Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Configuring Tone Sets Using the IP Phone UI IP PHONE UI Global configuration only 1. Press 2. Navigate to the Audio > Tone Sets option and press the 3. Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are: 4. 66 on the phone to enter the Options List.
Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Mitel Web UI MITEL WEB UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. 3. In the Ring Tones section, select a country from the Tone Set field. Valid values are: • Australia • Brazil • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) Select a value from the Global Ring Tone field.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 5. Select a value from the Line N field. Note: See the “Ring Tones” on page 64 for valid values. 6. Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI Notes: 1. Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator. 2. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: • G.711 μ-law and a-law Codec • 20 ms packet size • Mono 8KHz 3.
Customizing Your Phone DISPLAY The Display option allows you to set the following on your phone: • • Home Screen Settings: • Home Screen Mode • Screen Saver Timer Brightness Settings: • Brightness Level • Brightness Timer HOME SCREEN SETTINGS The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6869i IP phone contains two home screen layout options.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Configuring the Home Screen Mode and Screen Saver Timer IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Display option and press the 3. Use the 3 and 4 navigation buttons to change the desired home screen mode. 4. Press the 2 key to highlight Screen Saver Timer. 5. Enter a value, in seconds, using the dialpad keys. You can set the timer from 0 (disabled) to 7200 seconds. Default is 1800 (30 minutes). 6.
Customizing Your Phone Setting the Brightness Level and Timer Using the IP Phone UI IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Display option and press the 3. Press the 2 key twice to highlight Brightness Level. 4. Use the 3 and 4 navigation buttons to increase or decrease the intensity of brightness on the LCD. 5. Press the 2 key to highlight Brightness Timer. 6. Enter a value, in seconds, using the dialpad keys.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DIALING LIVE DIALPAD The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6869i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Customizing Your Phone RESTART You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior. RESTARTING YOUR PHONE USING THE IP PHONE UI IP PHONE UI 1. Press the button on the phone to enter the Options List. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EMERGENCY DIAL PLAN Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
Customizing Your Phone DEFINING AN EMERGENCY DIAL PLAN USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a | between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3. Click Save Settings to save the emergency dial plan to your phone.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LINE AND CALL APPEARANCES The 6869i has 2 hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.
Presence Key PRESENCE KEY The Presence key is used to access the contact information screens, which provide detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact. Presence Key When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in your phone’s memory.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide USING THE PRESENCE KEY IP PHONE UI 1. While on the Home Screen, press the key. 2. Press a top softkey that is configured with BLF or Speed Dial functionality. The contact information screen will be displayed. Note: To switch to another contact, simply press the desired BLF or Speed Dial softkey. 78 3. Press the button to place a call using the contact’s default phone number.
Configuring Softkeys CONFIGURING SOFTKEYS Your 6869i has 12 multi-functional top softkeys and 5 multi-functional bottom softkeys: • 12 top softkeys: programmable non-state-based softkeys (up to 44 programmable functions) • 5 bottom softkeys: programmable state-based softkeys (up to 24 programmable functions) Top Softkeys Bottom Softkeys Notes: 1. If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each M680i Expansion Module. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 80 KEY FUNCTION DESCRIPTION Auto Call Distribution (ACD) (For Sylantro Call Managers) Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP phone users (agents) (programmable on the top softkeys only). XML Indicates the key is configured to accept an XML application for accessing customized XML services. Flash Indicates the key is set to generate a flash event when it is pressed.
Configuring Softkeys KEY FUNCTION DESCRIPTION Discreet Ringing Indicates the key is configured as a Discreet Ringing key. When the Discreet Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only. Pressing the Discreet key will allow you to toggle on/off the feature. Empty Indicates the key has no function assigned but should be displayed as any empty softkey on the phone’s screen.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SOFTKEY TYPE DEFAULT STATES Callers List Idle, Connected, Incoming, Outgoing, Busy Redial Idle, Connected, Incoming, Outgoing, Busy Conference Idle, Connected, Incoming, Outgoing, Busy Transfer Idle, Connected, Incoming, Outgoing, Busy Intercom Idle, Connected, Incoming, Outgoing, Busy Phone Lock All states disabled. Paging All states disabled.
Configuring Softkeys Mitel Web UI Configuration Corresponding 6869i Display Note: Contact your System Administrator for other softkey display behavior options.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LINE KEY Note: Line functionality can only be programmed on the top softkeys. You can set a softkey to act as a line/call appearance key on the 6869i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on page 76. CONFIGURING A LINE KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML.
Configuring Softkeys SPEED DIAL KEY The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6869i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail. Note: You can use a Speed Dial key while on an active call by placing the active call on hold first, and then pressing the speed dial key.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE UI 1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds. Softkey/Expansion Module Key Press-and-Hold Speed Dial Edit Menu Dialpad Key Press-and-Hold Speed Dial Edit Menu Note: You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information. 2. In the Label field (if applicable), enter a label to apply to the key.
Configuring Softkeys CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION (APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS IP PHONE UI 1. Press on the phone to enter the Options List. 2. Navigate to the Dialing > Speed Dial Edit option and press the button or Select softkey. Note: You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information. 3. Navigate to the desired type of keys you want to edit (e.g.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. or Select from Key 1 through Key 24 on the Bottom keys. 3. In the Type field, select Speed Dial to apply to the key. 4. In the Label field, enter a label to apply to this key. 5.
Configuring Softkeys CREATING DIALPAD SPEED DIAL KEYS USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Keypad Speed Dial. 2. Select a key from 1 through 24. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 24. 5.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DO NOT DISTURB (DND) KEY The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly turn the DND feature on or off. If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. When DND is enabled, the icon is displayed on screen.
Configuring Softkeys BUSY LAMP FIELD (BLF) KEY Notes: 1. BLF functionality can only be programmed on the top softkeys. 2. BLF feature availability is dependant on your call manager. Contact your System Administrator for more information. The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A BLF KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. 3. In the Type field, select BLF to apply to the key. 4. In the Label field, enter a label to apply to this key. 5. In the Value field, enter the phone number or extension you want to monitor. 6.
Configuring Softkeys BLF/LIST KEY Notes: 1. BLF/List functionality can only be programmed on the top softkeys. 2. For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your System Administrator must have BLF/List enabled on the BroadWorks call manager. Contact your System Administrator for more information. The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp Field feature.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A BLF/LIST KEY USING THE MITEL WEB UI If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured.
Configuring Softkeys Expansion Module Keys 7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 8. In the Line field, select a line for which to apply this key. Valid values are: • global • 1 through 24 Note: The Value field is not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead. 9. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS) Note: ACD functionality can only be programmed on the top softkeys. The 6869i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
Configuring Softkeys CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. 3. In the Type field, select Auto call distribution. 4. In the Label field, enter a label to apply to this ACD key. 5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 24.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide UTILIZING THE ACD FEATURE USING THE IP PHONE UI IP PHONE UI 1. Check with your Administrator to verify the queue linked to your ACD softkey. 2. Press the ACD softkey on your IP phone. 3. Press the Login softkey. Your phone logs into the queue on the server. 4. To allow your phone to be available in the queue, press the Avail softkey. The following screen displays.
Configuring Softkeys status automatically changes to Unavailable. Your phone remains in the Unavailable state until one of the following occurs: 6. • You use the IP phone UI to manually switch the IP phone state back to Available or • The availability timer for your IP phone expires. This only occurs if your Administrator has configured an auto-availability timer on your IP phone. Contact your System Administrator for more information. To logout of the queue, press the Log Out softkey.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide XML KEY The 6869i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Configuring Softkeys 5. In the Value field, enter a URI(s) to apply to this key. Note: Contact your System Administrator for the appropriate value(s) to enter in the Value field. 6. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys 7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 8. In the Type field, select XML. 9. In the Value field, enter a URI(s) to apply to this key.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide FLASH KEY You can set a key to generate a flash event when it is pressed on the 6869i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). CONFIGURING A FLASH KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2.
Configuring Softkeys SPRECODE KEY You can set a key to automatically activate specific services offered by the server by setting a key to Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 9. In the Value field, enter the appropriate value for accessing specific services from the server. Note: For values to enter in this field, contact your System Administrator. 10. Click Save Settings.
Configuring Softkeys PARK/PICKUP KEYS The 6869i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 7. In the Type field, select Pickup 8. In the Label field, enter a label for the Pickup softkey. Note: The Value and Line fields are configured by the Administrator. 9. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 10. Click Save Settings. 11. Click on Reset, then click Restart to restart the IP phone and apply the changes. Expansion Module Keys 12.
Configuring Softkeys UTILIZING THE PARK CALL/PICKUP PARKED CALL FEATURE USING THE IP PHONE UI Use the following procedure on the IP phone to park a call and pick up a parked call. IP PHONE UI Parking a Call 1. While on a live call, press the Park key. 2. Perform the following for your specific server: Asterisk Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received. When you configure an Last Call Return key, the label LCR displays next to that key on the IP phone.
Configuring Softkeys CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd softkey on the phone accesses the Call Forward menus.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide BLF/XFER Note: BLF/Xfer functionality can only be programmed on the top softkeys. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
Configuring Softkeys CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. 3. In the Type field, select BLF/Xfer. 4. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500). 5. In the Line field, select the line for which you want to use the key functionality.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SPEED DIAL/XFER The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the Speed Dial and Transfer keys’ functionality together allowing the user to transfer calls or speed dial with one key.
Configuring Softkeys 4. In the Label field, enter a label for the Speed Dial/Xfer key. 5. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600). 6. In the Line field, select the line for which you want to use the key functionality. Valid values are: 7. • global • 1 through 24 In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys 8.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SPEED DIAL/CONF The 6869i allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call. For example, while on an active call, a user can use the Speed Dial/Conf key to dial a recording service and have the resulting conference recorded.
Configuring Softkeys 6. 7. In the Line field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 24 In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys 8. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 9. In the Type field, select Speed Dial/Conf. 10.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DIRECTORY KEY Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. In addition to creating a Directory key, you can also download a Directory to your PC, if required, using the Mitel Web UI.
Configuring Softkeys CALLERS LIST KEY By default, the 6869i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Note: For more information about the Callers List, see “Callers List” on page 164.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A CALLERS LIST KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. or Select from Key 1 through Key 24 on the Bottom keys. 3. In the Type field, select Callers List. 4. In the Label field, enter a label to apply to this key. 5.
Configuring Softkeys REDIAL KEY By default, the 6869i has a dedicated Redial key. However, using the Mitel Web UI, you can assign the Redial key to any key on the top or bottom keys on the phone. Redial Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed. Note: For more information about the Redial List, see “Redial” on page 134.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A REDIAL KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. or Select from Key 1 through Key 24 on the Bottom keys. 3. In the Type field, select Redial. 4. In the Label field, enter a label to apply to this key. 5.
Configuring Softkeys CONFERENCE KEY Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. Note: For more information about conferencing, see “Conferencing Calls” on page 145. CONFIGURING A CONFERENCE KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. or Select from Key 1 through Key 24 on the Bottom keys. 3.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide TRANSFER KEY Using the Mitel Web UI, you can assign the Transfer key to any key on the top or bottom keys on the phone. Note: For more information about transferring calls, see “Transferring Calls” on page 140. CONFIGURING A TRANSFER KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Configuring Softkeys INTERCOM KEY You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Note: For more information about the Intercom feature, see “Using Intercom Functionality” on page 133. CONFIGURING AN INTERCOM KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide PHONE LOCK KEY You can configure a key on the IP phone to use as a lock/unlock key. You assign the function of the key as Phone Lock. CONFIGURING A PHONE LOCK KEY MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . Softkeys 2. Select from Key 1 through Key 44 on the Top keys. or Select from Key 1 through Key 24 on the Bottom keys. 3. In the Type field, select Phone Lock from the list of options.
Configuring Softkeys PAGING KEY You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones. You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 6. To receive RTP steams for group paging, you must also configure the Paging Listen Addresses parameter at the path, Basic Settings > Preferences > Group Paging RTP Settings. For more information about setting this parameter, see “Group RTP Paging” on page 199. Expansion Module Keys 7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). 8. In the Type field, select Paging. 9.
Configuring Softkeys DISCREET RINGING KEY You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle on/off the Discreet Ringing feature. When the Discreet Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only. All applicable visual indicators (LED for the corresponding Line key, Message Waiting Indicator [MWI], etc...) will behave normally.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EMPTY KEY You can set a softkey to force a blank entry on the IP phone display for a specific key. You do this by setting the softkey to Empty. The keys are added in order (from key 1 to Key 24 [bottom] or Key 44 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. CONFIGURING AN EMPTY KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML.
Configuring Softkeys NONE KEY Use the following procedure to delete a key’s functionality on the 6869i IP phone. DELETING A KEY’S FUNCTION USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module . 2. Choose the key you want to delete from the phone or expansion module. 3. In the Type field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide MAKING CALLS This section describes ways to make calls on your 6869i phone, using your handset, speakerphone, or headset. DIALING A NUMBER First, take the phone off-hook by: • Lifting the handset, • Pressing • Pressing a line/call appearance button , or At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call.
Making Calls USING HANDSFREE SPEAKERPHONE The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see “Audio Mode” on page 61. IP PHONE UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press button.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Contact your telephone equipment retailer or distributor to purchase a compatible headset. Notes: 1. The RJ22/R45 headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty. 2. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. 3. Contact your System Administrator for questions regarding supported headsets.
Making Calls USING INTERCOM FUNCTIONALITY On the 6869i you can use the Icom key to automatically connect with a remote extension. USING THE ICOM KEY IP PHONE UI 1. Press the Icom key. 2. Enter the extension number of the person you wish to intercom or the BLF key for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel the intercom, press 5.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide REDIAL The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the called party, when you called, and if the call was answered or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can also be viewed.
Making Calls Notes: 1. When the Redial List is full, the oldest call records are deleted to accommodate the information of new called parties. 2. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Redial List display the same name and number. 3. For details on the total number of Redial List entries currently stored on your phone, see “Phone Status via IP Phone UI” on page 30.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DELETING AN ENTRY IN THE REDIAL LIST IP PHONE UI 1. Press once to access the Redial List. 2. Use the 5 and 2 keys to scroll through the entries in the Redial List. 3. Press the Delete softkey. 4. Press the Delete softkey again to erase the entry. DELETING ALL ENTRIES IN THE REDIAL LIST IP PHONE UI 136 1. Press once to access the Redial List. 2. Press the Delete softkey. 3. Press the Delete All key to erase all items.
Making Calls COPYING ENTRIES TO THE LOCAL DIRECTORY IP PHONE UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Redial List entry. 3. Press the Copy softkey. The entry is copied to the Local Directory. MUTE You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide RECEIVING CALLS When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. Note: You can press the Silence softkey when the phone is ringing to immediately silence the ring tone. ANSWERING AN INCOMING CALL IP PHONE UI • For handsfree operation, press button for the incoming call.
Handling Calls HANDLING CALLS When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. PLACING A CALL ON HOLD You can place an active call on hold by pressing the only your phone can retrieve the call. key. When you place a call on hold, IP PHONE UI 1. Connect to the call (if not already connected). 2. Press the key. The screen displays the icon indicating the call is on hold.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide RETRIEVING A HELD CALL If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held or by navigating to the call on the Line Selection or any Call screen and pressing or Pickup softkey. Press or the Drop softkey to disconnect the call.
Handling Calls 2. Press the Xfer softkey. 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset. 4. Complete either a blind or consultative transfer: a. To complete a blind transfer, press the Xfer softkey key again before the receiving end answers. b.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL IP PHONE UI 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call screen. 142 2. Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call. 3. Press the Xfer softkey.
Handling Calls TRANSFERRING TO A CONTACT IN THE DIRECTORY Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer. IP PHONE UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Xfer softkey. 3.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide a. To complete a blind transfer, press the button to call the contact and then press the Xfer softkey before the receiving end answers. b. To complete a consultative transfer, press the button to call the contact. Remain on the line to speak with Party 2 before pressing the press the softkey configured with Transfer functionality or Xfer softkey again to transfer Party 1 to Party 2.
Handling Calls CONFERENCING CALLS You can use the Conf softkey offered on screen when in a connected call to create conference calls or use a softkey configured with Conference functionality (see “Conference Key” on page 121). The 6869i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and BroadSoft call managers - Administrators must enable this method).
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 146 4. Press the Conf softkey. 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
Handling Calls 8. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop key. Creating a Conference Call By Joining Two Existing Calls IP PHONE UI 1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call screen. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6869i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables centralized conferencing. If your Administrator does not enable centralized conferencing, then the 6869i uses local conferencing by default.
Handling Calls If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are still connected. Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6869i is limited to 24 conferences (a single conference each on lines 1 through 24). IP PHONE UI 1.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Joining Additional Parties to Active Conferences In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone. IP PHONE UI 1. As Party 1, pickup the handset or press the A line opens up. key. 2. Call Party 2 by dialing their number (or answer an incoming call of a party). 3. Wait for Party 2 to answer.
Managing Calls MANAGING CALLS The 6869i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward DIRECTORY The Directory is your personal phone book, conveniently stored within your phone. The 6869i IP phone supports enhanced Directory functionality allowing for interoperability with multiple directory sources (i.e.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide GENERAL DIRECTORY FUNCTIONS Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) IP PHONE UI 1. Press the softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image. Note: If the Directory is empty, a Directory empty message displays. 2.
Managing Calls Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) IP PHONE UI 1. Press the softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. Note: If a Directory folder is empty, a Directory empty message displays. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide action. If external Directory sources are configured and enabled, you can select a contact from the consolidated “All” folder to perform an action, or navigate to the contact in the specific Directory folder to perform the desired action. Note: Depending on how your Administrator has configured the search functionality, you may need to press a Search softkey in order to execute the search function.
Managing Calls 2. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function. 3. Use the navigation keys to highlight the contact you want to call. No External Sources External Sources (Optional) If the contact has multiple phone numbers defined, press the 4 key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the 5 and 2 keys to select the desired phone number. 4.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide From the Local Directory menu, you can search for a contact, place a call to the selected contact, add new contacts to the Local Directory, delete all contacts, delete individual contacts, or edit existing contacts. Users can also view contact details (e.g. title, company name, numbers, work and home addresses, e-mail addresses, etc...). Notes: 1. Up to 200 Directory contacts can be stored locally on the phone. 2.
Managing Calls 5. Under the Numbers tab, use the5 and 2 keys to navigate to the respective phone number fields (e.g. Work 1, Work 2, Mobile, etc...) and using the dialpad keys input the contact’s numbers in the desired fields. Note: For each number you can assign a specific line (if available) to dial out on by selecting the respective Line field and pressing the 3 and 4 keys to switch lines. 6. Press the 5 key to navigate to the Numbers tab, and press the 4 key to switch to the Work Address tab. 7.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 11. Under the Email tab, use the5 and 2 keys to navigate to the desired fields and using the dialpad keys input the email address(es) of the respective contact. 12. Press the Save softkey to save your changes. Editing an Existing Local Directory Entry IP PHONE UI 1. Press a softkey configured with Directory functionality to enter the Directory. 2.
Managing Calls 5. Use the navigation keys to navigate through the various tabs and fields and edit any desired information using the dialpad keys. 6. Press the Save softkey to save your changes. Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) IP PHONE UI 1. Press a softkey configured with Directory functionality to enter the Directory. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 2. Press the Delete softkey. A “Delete all entries in Local” message will appear on screen. 3. Press the Delete softkey again to delete all contacts from your Local Directory. Note: Press the Cancel softkey to cancel the delete process. Deleting Individual Entries from the Directory (External Directory Sources Configured/Enabled) IP PHONE UI 1. Press a softkey configured with Directory functionality to enter the Directory. 2.
Managing Calls DOWNLOADING THE LOCAL DIRECTORY TO YOUR PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide Downloading the Directory MITEL WEB UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As... A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the directorylist.csv file.
Managing Calls Copying a Contact in an External Directory Source to the Local Directory IP PHONE UI Use the following procedure on the phone’s UI to copy an external Directory source contact to the Local Directory. 1. Press a softkey configured with Directory functionality to enter the Directory. 2. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function. 3.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CALLERS LIST The Callers List is a stored log of your incoming calls. The 6869i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can also be viewed.
Managing Calls Notes: 1. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. 2. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Callers List display the same name and number. 3. For details on the total number of Callers List entries currently stored on your phone, see “Phone Status via IP Phone UI” on page 30.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EDITING ENTRIES IN THE CALLERS LIST In the Callers List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory. IP PHONE UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Press the Edit softkey. 4. Using the dialpad keys, edit the name and/or number.
Managing Calls DELETING ENTRIES FROM THE CALLERS LIST You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. To delete an individual entry from the Callers List IP PHONE UI 1. Press the key. 2. Use the 5 and 2 keys to scroll through the entries in the Callers List. 3. Press the Delete softkey. 4. Press the Delete softkey again to erase the entry. To delete all entries from the Callers List IP PHONE UI 1. Press the key. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide COPYING ENTRIES TO THE LOCAL DIRECTORY IP PHONE UI 1. Press the key. 2. Press the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry. 3. Press the Copy softkey. The entry is copied to the Local Directory. MISSED CALLS INDICATOR The IP phone has a missed calls indicator that increments the number of missed calls to the phone.
Managing Calls Viewing Missed Call Details in the Callers List IP PHONE UI 1. Press the key. 2. Use the 2 and 5 navigation keys to scroll through the entries in the Callers List. The icon indicates a new missed call. 3. To exit the Callers List, press the key, key or the Quit softkey. The missed calls message on the Home screen is cleared upon exit.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide DOWNLOADING THE CALLERS LIST TO YOUR PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. This file displays the phone number, caller name, and the line that the call came in on.
Managing Calls DND AND CALL FORWARD The 6869i has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and Call Forward.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide The following describes the key behavior for each DND mode. • Account: The DND key toggles the account in focus on the IP phone UI to on or off. • Phone (default): The DND key toggles all accounts on the phone to on or off. • Custom: The DND key displays custom screens on the IP phone UI. The user can select whether to enable/disable DND per account, enable DND on all accounts, or disable DND on all accounts.
Managing Calls CONFIGURING DND USING THE MITEL WEB UI MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. In the DND Key Mode field, select a DND mode to use on the phone. • Account: Sets DND for a specific account. DND key toggles the account in focus on the phone to on or off. • Phone (default): Sets DND on for all accounts on the phone. DND key toggles all accounts on the phone to on or off.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 4. Click on Basic Settings > Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts. 2.
Managing Calls DND in Phone Mode (Default) IP PHONE UI 1. From the Home screen, press the DND softkey to toggle DND on or off for all accounts on the phone. Note: Enabling DND in Phone mode toggles all accounts on the phone to DND on. DND in Custom Mode IP PHONE UI 1. From the Home screen, press the DND softkey. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CALL FORWARD CONFIGURATION Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6869i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
Managing Calls Note: If you make changes to the configuration for Call Forward via the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. CONFIGURING A CALL FORWARD KEY The following describes the process of configuring Call Forward on your phone. To configure a Call Forward key, see “Call Forward Key” on page 109. CONFIGURING CALL FORWARD USING THE MITEL WEB UI MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 3. Click Save Settings. The changes takes affect immediately without a reboot. 4. Click on Basic Settings > Account Configuration.
Managing Calls The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings. The call gets forwarded to the specified number. Note: You can use the Busy and No Answer states together using different forwarding phone numbers. If these states are enabled for an account (the All state is disabled), and the phone is in the busy state when a call comes in, the phone can forward the call to the specified phone number (for example, voicemail).
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide USING CALL FORWARD VIA THE IP PHONE UI Once Call Forward is enabled on your phone, you can access the Call Forward menus by pressing a pre-configured Call Forward key, or by selecting Options > Call Forward from the IP phone UI.
Managing Calls • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox. 2. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer. 3.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox. 2. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer. 3.
Managing Calls • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Notes: 1. Pressing the 2 navigation key moves the selection to the next field/checkbox. 2. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer. 3.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide ADDITIONAL FEATURES This section describes additional features you can use on the 6869i phone. DISPLAY DTMF DIGITS A feature on the 6869i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys.
Additional Features PLAY CALL WAITING TONE You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. CONFIGURING CALL WAITING TONE MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. The Play Call Waiting Tone field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your settings.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. CONFIGURING STUTTERED DIAL TONE MITEL WEB UI 186 1. Click on Basic Settings > Preferences > General. 2. The Stuttered Dial Tone field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your settings.
Additional Features XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling to the next message.
Additional Features SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6869i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CALL HOLD REMINDER DURING ACTIVE CALLS The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.
Additional Features CALL HOLD REMINDER (ON SINGLE HOLD) On the 6869i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CALL WAITING TONE PERIOD You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.
Additional Features PREFERRED LINE AND PREFERRED LINE TIMEOUT The 6869i has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid values are: • None (disables the preferred line focus feature) • 1 through 24.
Additional Features GOODBYE KEY CANCELS INCOMING CALLS The 6869i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI. If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you are on an active call.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide MESSAGE WAITING INDICATOR You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI.
Additional Features INCOMING INTERCOM CALL FEATURES By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING INCOMING INTERCOM SETTINGS MITEL WEB UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call. 198 3.
Additional Features GROUP RTP PAGING You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only. The 6869i in the local network listens for RTP on the pre-configured multicast address.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Additional Features KEYS STATES AND LED/BUTTON BEHAVIOR There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED/image behavior in an SCA bridge call for users involved in an SCA call (local) and users not involved in the SCA call (remote).
Mitel 6869i SIP Phone Release 4.0.
Additional Features BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature. The Executive and Assistant Services feature allows for an inter-network relationship to be created between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide pressed again, Executive Call Filtering will deactivate and the key’s corresponding LED will turn off. Note: Upon a reboot, the initial state of the Filter key LED will correspond to the Executive Call Filtering state configured on the call manager. Configuring the Filter Key on the Executive’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel Web UI: MITEL WEB UI 1.
Additional Features LED will be lit. When the same Filter softkey is pressed again, Executive Call Filtering for the applicable Executive will deactivate and the softkey’s corresponding LED will turn off. Alternatively, a single Filter softkey can be configured without a defined key value. If this is the case, the Assistant will be able to manually activate and deactivate Executive Call Filtering for each associated Executive through the phone’s UI.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide 8. Click Save Settings to save your settings. SPEEDDIAL KEY WITH INITIATE CALL FUNCTIONALITY (ASSISTANTS ONLY) Speeddial keys can be configured to efficiently utilize the Executive-Assistant Initiate Call function. With a Speeddial key configured for this feature, Assistants can initiate a call on behalf of an Executive, whereby the call will appear to the target as one originated by the Executive himself/herself.
Additional Features Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel Web UI: MITEL WEB UI 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module Keys. 2. Select a key that you want to use as an Initiate Call key. 3. In the "Type" field, select "Speeddial". 4. In the "Label" field, enter a label to apply to this key (e.g. Init). 5.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide EXECUTIVE PHONE FEATURES Users with phones assigned with the Executive role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Intercept or ignore filtered calls before they are transferred to the Assistant To Activate Executive Call Filtering on an Executive’s Phone Use the following procedure to activate Executive Call Filtering on an Executive’s Phone: IP PHONE UI 1. Press the configured “Filter” key.
Additional Features ASSISTANT PHONE FEATURES Users with phones assigned with the Assistant role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Answer or ignore a filtered call • Push a filtered call back to the Executive • Perform a blind transfer of a filtered call to the Executive • Perform a semi-attended transfer of a filtered call to the Executive • Perform a consultative transfer of a filtered call to the Executive • Activate and deactivate c
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide A checkmark will be displayed beside the Executive indicating Executive Call Filtering is to be activated. 3. Press the Save softkey. Notes: 1. The LED corresponding to the “Filter” key will be lit if Executive Call Filtering is activated for any associated Executive. The LED will turn off if Executive Call Filtering is deactivated for all associated Executives. 2.
Additional Features To Answer a Filtered Call Use the following procedure to answer a filtered call: IP PHONE UI 1. Lift the handset, press the button, or press the Answer softkey if the phone has no active call or Press the Answer softkey if on an active call. To Ignore a Filtered Call Use the following procedure to ignore a filtered call: IP PHONE UI 1. Press the button or Ignore softkey if the phone has no active calls or Press the Ignore softkey if on an active call.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call). The FAC call will be answered and the filtered call will be released if the push is successful. Note: If the push is unsuccessful, press the Pickup softkey to retrieve the filtered call.
Additional Features To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: MITEL WEB UI 1. Click on Basic Settings->Account Configuration. 2. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”. 3. Enter the phone number you wish to forward incoming filtered calls to in the “Divert to Number” field. 4. Click Save Settings.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE UI 1. Press the Options key and then navigate to the Call Forward menu or Press the Call Forward softkey. 2. Press the 2 navigation key until you reach the Forward Filtering number field. 3. Enter the applicable forwarding number. 4. Press the 2 navigation key to move to the On checkbox beside the Forward Filtering number field. 5. Press the button.
Additional Features IP PHONE UI 1. Press the Options key and then navigate to the Call Forward menu or Press the Call Forward softkey. 2. Press the 2 navigation key until you reach the On checkbox beside the Forward Filtering number field. 3. Press the button. The checkmark will be removed indicating call forwarding of all filtered calls is to be deactivated. 4. Press the Save key to save your changes.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide OTHER FEATURES A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Contact your System Administrator for feature availability and usage information.
Model M680i and M685i Expansion Modules MODEL M680I AND M685I EXPANSION MODULES The 6869i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M680i Expansion Module M685i Expansion Module The M680i provides 16 softkeys, with each softkey providing an LED for call status indication. The M680i provides a paper label for convenient key labelling.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module when an Expansion Module is attached to the 6869i IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Configuring Softkeys” on page 79.
Troubleshooting Solutions TROUBLESHOOTING SOLUTIONS WHY IS MY DISPLAY BLANK? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6869i Installation Guide for details.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide HOW DO I FIND THE IP ADDRESS OF MY PHONE? Instructions on where to find the IP address of your phone can be found in “Finding Your Phone’s IP Address” on page 32. WHY DOES MY PHONE DISPLAY THE NO SERVICE MESSAGE? The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information.
Limited Warranty LIMITED WARRANTY (Not applicable in Australia – see below for Limited Warranty in Australia) Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide LIMITED WARRANTY (AUSTRALIA ONLY) The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
Limited Warranty (Australia Only) WARRANTY REPAIR SERVICES Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.
Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo EET BB-Barbados AST BE-Brussels CET BG-Sofia EET BM-Bermuda AST BO-La Paz BOT BR-Noronha FNT BR-Belem BRT BR-Fortaleza BRT BR-Recife BRT BR-Araguaina BRS BR-Maceio BRT BR-Sao Paulo BRS BR-Cuiaba AMS BR-Porto Velho AMT BR-Boa Vista AMT BR-Manaus AMT BR-Eirunepe ACT BR-Rio Branco ACT BS-Nassau EST BY-Minsk EET BZ-Belize CST CA-Newfoundland NST CA-Atlantic
Mitel 6869i SIP Phone Release 4.0.
Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco CET MD-Chisinau EET MK-Skopje CET MQ-Martinique AST MS-Montserrat AST MT-Malta CET MU-Mauritius MUT MX-Mexico City CST MX-Cancun CST MX-Merida CST MX-Monterrey CST MX-Mazatlan MST MX-Chihuahua MST MX-Hermosillo MST MX-Tijuana PST NI-Managua CST NL-Amsterdam CET NO-Oslo CET NR-Nauru NRT NU-Niue NUT NZ-Auckland NZS NZ-Chatham CHA OM-Muscat GST PA-Panama EST
Mitel 6869i SIP Phone Release 4.0.
