User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- Star Codes
- Other Features
- Model M680i Expansion Module
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
41-001524-00 REV00 – 04.2014 57
Configuring Softkeys
Your 6867i has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys:
• 6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions)
• 4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions)
You can use the Aastra Web UI to configure key functions.
The following table lists the functions you can set on the softkeys and provides a description for each function.
Note:
If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each
M680i Expansion Module. The 6867i IP phone allows up to 3 expansion modules on each phone. For more information
about expansion modules, see “Model M680i Expansion Module” on page 163.
Key Function Description
None Indicates the key has no function assigned.
Line Indicates the key is configured for line use (programmable on the left softkeys only).
Speed Dial Indicates the key is configured for speed dial use.
Do Not Disturb Indicates the key is configured for Do Not Disturb (DND) functionality.
BLF Indicates the key is configured for Busy Lamp Field (BLF) functionality (programmable on the left softkeys only).
BLF/List Indicates the key is configured for BLF/List functionality (programmable on the left softkeys only).
Auto Call Distribution (ACD) (For Sylantro Call Managers)
Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP
phone users (agents) (programmable on the left softkeys only).
XML Indicates the key is configured to accept an XML application for accessing customized XML services.
Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a
call is connected and there is an active RTP stream (for example, when the call is not on hold).
Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the
sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service pro-
vided by the call mangager.
Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return Indicates the key is configured for Last Call Return functionality when pressed.
Bottom
Softkeys
Left
Softkeys