User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- Star Codes
- Other Features
- Model M680i Expansion Module
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
41-001524-00 REV00 – 04.2014 55
Line and Call Appearances
The 6867i has 2 hard line/call appearance buttons each with a corresponding status light.
These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group
that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The
line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automati-
cally selects a line for you.
When you have more than one call, you can use the 5 and 2 navigation keys to scroll up and down to view information for
the different calls. The display shows which line the call information is referring to (L1, L2, L3, L4, etc.), picture ID and Caller
ID information (name and number) if available, the call status (connected, ringing, held call, etc...), and the timer specific to
that call.
Line/Call Appearance LED Behavior Line/Call Appearance Status
Off Idle line or no call activity
Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold
Line/Call
Appearances