User guide

41-001524-00 REV00 – 04.2014 165
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can
obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet
locally to your phone. See the Connecting to the Network and to Power section in the Aastra 6867i Installation Guide
for details.
Why is my speakerphone not working?
If you press the button and the speaker light flashes and you do not hear dial tone through the speaker, the Audio
Mode option in the phone has been set up for headset use. Press a second time and if the light goes out, the
phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear a dial tone, the
phone has been set up so that you can alternate between the speakerphone and the headset by pressing . See
“Audio Mode” on page 45 for instructions on how to change the Audio Mode option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the Installation and Setup section in the Aastra 6867i Installation Guide.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the
volume button when the phone is on-hook and idle.
Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the Connecting a Handset
or Headset section in the Aastra 6867i Installation Guide for information.
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in “Finding Your Phone’s IP Address” on page 25.
Why does my phone display the No Service message?
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System
Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI. See “Password”on page 40 and “Configuring
Lock Settings Using the Aastra Web UI”on page 42 for more information.
Why does my phone display Bad Encrypted Config?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption proc-
ess has failed. Report this error to your System Administrator.