User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- Star Codes
- Other Features
- Model M680i Expansion Module
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Managing Calls
41-001524-00 REV00 – 04.2014 137
DND and Call Forward
The 6867i has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set
specific modes for the way you want the phone to handle DND and Call Forward. The three modes you can set on the
phone for these features are:
• Account
• Phone
• Custom
The following paragraphs describe account-based DND and Call Forward:
• DND Configuration
• Call Forward Configuration
DND Configuration
DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls. When DND is enabled
with Call Forward, any incoming calls can be forwarded to your voicemail or another number. See “Call Forward Configura-
tion” on page 141 for more information about call forwarding to other numbers.
On the 6867i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three
modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone
(default), and Custom. DND performs according to the mode you set.
You can then configure a DND key (for the phone or for an expansion module) using the Aastra Web UI at the path, Opera-
tion > Softkeys and XML or Operation > Expansion Module <N>. You can toggle DND on and off by pressing the key, or by
setting DND for a specific account at the path, Basic Settings > Account Configuration. Once you enable DND, the
icon displays on screen for the applicable account.
The following describes the key behavior for each DND mode.
• Account: The DND key toggles the account in focus on the IP phone UI to on or off.
• Phone (default): The DND key toggles all accounts on the phone to on or off.
• Custom: The DND key displays custom screens on the IP phone UI. The user can select whether to enable/disable DND
per account, enable DND on all accounts, or disable DND on all accounts.
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.