User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- Star Codes
- Other Features
- Model M680i Expansion Module
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
Managing Calls
130 41-001524-00 REV00 – 04.2014
Callers List
The Callers List is a stored log of your incoming calls. The 6867i telephone stores information on up to 200 incoming calls
in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered
or missed. Additional information such as the duration of the call, line used, and call features utilized during the call can
also be viewed.
You can view, scroll, and delete line items in the Callers List from the IP phone UI as wells as copy selected entries to the
Directory. You can also dial out directly using a displayed entry in the Callers List.
On the 6867i, you access the Callers List by the
key.
The following table identifies and describes the various icons displayed in the Callers List.
Icon Description
Indicates an incoming call that was answered.
Indicates an incoming call that was not answered.
Indicates the incoming unanswered call is a new missed call.
For more information see, “Copying Entries to the Directory” on page 134.
Call Feature Indicators (in detailed viewonly)
Indicates the call was secured using TLS/SRTP encryption.
Indicates the call was using Aastra Hi-Q™ audio.
Indicates active VoIP recording was enabled and the call was recorded.
Notes:
• When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
• If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name
in a softkey or the Directory, the Callers List display the same name and number.
• For details on the total number of Callers List entries currently stored on your phone, see “Phone Status via IP Phone
UI” on page 23.
Callers List Key