User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- Star Codes
- Other Features
- Model M680i Expansion Module
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer
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Receiving Calls
When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call
icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.
Answering an Incoming Call
If the phone is already connected to a call, pressing the line/call appearance button or Answer softkey for the new incom-
ing call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the
line/call appearance button for that call or navigate to the call on hold and press the Pickup softkey.
If you cannot answer the call, the caller goes to voicemail (if voicemail has been configured for your extension).
Sending an Incoming Call to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press without picking
up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis-
plays a voicemail icon displaying the number of pending messages.
IP Phone UI
• For handsfree operation, press , the Answer softkey, or the line/call appearance button for the
incoming call.
• Press for headset operation.
• Lift the handset for handset operation.
Note:
The audio mode setting you have selected in Options List > Headset Settings on the IP phone UI determines if the call
goes to handsfree or headset operation. For more information, see the section “Audio Mode” on page 45.
Note:
The key can be used to cancel the call pickup procedure.