User guide
Table Of Contents
- Software License Agreement
- Content
- Welcome
- IP Phone Keys
- Getting Started
- Methods of Customizing Your Phone
- Phone Status
- Customizing Your Phone
- Line and Call Appearances
- Presence Key
- Configuring Softkeys
- State-Based Softkeys
- Softkey Display Behavior
- Line Key
- Speed Dial Key
- Do Not Disturb (DND) Key
- Busy Lamp Field (BLF) Key
- BLF/List Key
- Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)
- XML Key
- Flash Key
- Sprecode Key
- Park/Pickup Keys
- Call Forward Key
- BLF/Xfer
- Speed Dial/Xfer
- Speed Dial/Conf
- Directory Key
- Callers List Key
- Redial Key
- Conference Key
- Transfer Key
- Intercom Key
- Phone Lock Key
- Paging Key
- Empty Key
- None Key
- Making Calls
- Receiving Calls
- Handling Calls
- Managing Calls
- Additional Features
- Display DTMF Digits
- Play Call Waiting Tone
- Stuttered Dial Tone
- XML Beep Support
- Status Scroll Delay
- Switch UI Focus to Ringing Line
- Call Hold Reminder During Active Calls
- Call Hold Reminder (on single hold)
- Call Waiting Tone Period
- Goodbye Key Cancels Incoming Calls
- Message Waiting Indicator
- Incoming Intercom Call Features
- Group RTP Paging
- Shared Call Appearance (SCA) Call Bridging
- Star Codes
- Other Features
- Model M680i Expansion Module
- Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new voicemail message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the No Service message?
- How do I change my user password?
- Why does my phone display Bad Encrypted Config?
- How do I restart the IP phone?
- How do I lock my phone?
- Limited Warranty
- Limited Warranty (Australia Only)
- Appendix A - Time Zone Codes
- Index
- Disclaimer

IP Phone Keys
4 41-001524-00 REV00 – 04.2014
Key Description
The following table describes the keys on the 6867i:
Key Description
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving
changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey
offered on the display.
For more information, see “Placing a Call on Hold” on page 110.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already cus-
tomized some of your settings. Check with your System Administrator before changing any Administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 17.
Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone
is on mute).
For more information, see “Mute” on page 108.
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.
Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 130.
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed
number.
For more information, see “Redial” on page 105.
Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP phone has two default Line keys, each
with LED indicator lights.
For more information, see “Line and Call Appearances” on page 55.
Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone.
For more information, see “Using Handsfree Speakerphone” on page 103.
Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).
For more information, see “Directory” on page 122.
Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the phone’s user
interface. Pressing the center Select button selects/sets options and performs various actions (such as dialing out when
in the Directory, Callers, and Redial Lists).
For more information, see “UI Navigation” on page 15.
Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 111.