Mitel Model 6863i SIP IP Phone User Guide Release 4.0.0 41-001565-00 REV00 – 10.
Software License Agreement Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1 Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1 Warranty Repair Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome The Mitel 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller desktop footprint is an ideal option for professional workers in business environments that have light telephone use requirements.
Welcome Requirements • SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). • Ethernet/Fast Ethernet LAN (10/100 Mbps). • Category 5/5e straight-through cabling. • Power source: – For Ethernet networks that supply inline power to the phone (IEEE 802.
IP Phone Keys Key Panel The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document. 41-001565-00 REV00 – 10.
IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls. Key Description Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT keys lets you view the different line/call appearances.
IP Phone Keys Keypad Keys The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet.
Getting Started The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Getting Started The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates. Updating configuration Checking for new firmware Note: New updates to your phone can be automatically scheduled from the server.
Getting Started The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both line appearances on the 6863i.
Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the tomize the following phone settings. key and accessing the IP phone UI. These options allow you to cus- Option Number Option 1 Services 1. Conference 2. Transfer 3. Redial 4. Directory 5. Callers List 6. Voicemail 7.
Methods for Customizing Your Phone Option Number Option 5 Password 6 Admin Menu (Password Protected)* 7 Restart Phone 8 Credentials (available only if certain features are configured by your Administrator) 9 Directory 1. Display Name Order 2. Sorting Preferences 3. External Sources (available only if external directory sources are configured by your Administrator) 8 Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user.
Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI 1. Press the key on the phone to enter the Options List. 2. Press the 5 and 2 keys to view the different options. 3. Press the key, the 4 Enter key, or press the number of the corresponding option to select an option. 4. Change the selected option if required. 5. Press the key or the 4Set, or 4Done key to save the change. 6. Press the key, the 3 navigation key, or the key at any time to exit without saving changes.
Methods for Customizing Your Phone Phone Options via the Mitel Web UI In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 16. Using the Mitel Web UI Mitel Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
Methods for Customizing Your Phone The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only.
Methods for Customizing Your Phone Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Preferred line • Preferred line Timeout (seconds) • Goodbye Key Cancels Incoming Call • Message Waiting Indicator Line • DND Key Mode
Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the key or 4 Enter key. 3 Phone Status Next 3. Select IP&MAC Addresses and press the Enter key or 4 Enter key.
Phone Status Phone Status via the Mitel Web UI Use the following procedure to view the phone status via the Mitel Web UI. Mitel Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. 2. In the Username/Password window, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: The default username is user and the password field is left blank.
Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line SIP Account 1 650@proxy.com:5060 Status Registered Backup Registrar Used? Yes where: • Account Number is 1 • SIP Account is 650@proxy.
Customizing Your Phone The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select to set on the IP phones.
Customizing Your Phone When you configure the country's tone set, the country-specific tone is heard on the phone for the following: • Dial tone • Secondary dial tone • Ring tone • Busy tone • Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones and Tone Sets IP Phone UI Global configuration only 1.
Customizing Your Phone Mitel Web UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: • Australia • Brazil • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 3. Select a value from the Global Ring Tone field. Note: See the “Ring Tones” on page 19 for valid values. For per-line configuration 4.
Customizing Your Phone Installing Custom Ring Tones Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Custom Ringtones 2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1). 3. Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button. The filename should now be displayed to the right of the respective Browse... button. 4. Press the Upload button to upload the file to the phone.
Customizing Your Phone Display Contrast Level The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the contrast level using the IP phone UI only. Setting the Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. 5. Use the 3 and 4 navigation keys to increase or decrease the amount of contrast on the screen. key or 4Select to save your selection. 6.
Customizing Your Phone Audio Mode The 6863i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls. There are four audio mode options you can set: Audio Mode Option Description Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone.
Customizing Your Phone Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone. Setting Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Headset Mic Volume. 5. Select the Low, Medium, or High volume level. Default is Medium. key or select 4Set to save your selection. 6.
Customizing Your Phone Configuring Date and Date Format IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Date. 5. Using the keys on the keypad, enter a date to set on the IP phone. 6. Press the key or select 2 Done to save the date setting. 7. Select Date Format. 8. Select a date format from the list of options.
Customizing Your Phone Configuring Daylight Savings Time IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Daylight Savings. 5. Select a Daylight Savings time from the list of options. Valid values are: • OFF • 30 min summertime • 1 h summertime • Automatic (Default) 6. Press the key or select 4Set to save the Daylight Savings setting.
Customizing Your Phone Mitel Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the Date Format field, select the date format you want to use on your phone.
Customizing Your Phone Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Customizing Your Phone IP Phone UI 1. Press on the phone to enter Options List. 2. Select Preferences. 3. Select Language. 4. Select Screen Language. The language setting displays a check mark indicating this is the current language on the IP phone. 5. Using the 2 and 5 keys, scroll through the languages. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
Customizing Your Phone Input Language The 6863i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6863i.
Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ German Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Portuguese Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Language. 4. Select Input Language. Select the language you want to use when inputting text and characters into the IP phone UI.
Customizing Your Phone Latin 2 Character Set The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones. The following table illustrates the Latin 2 character set used on the 6863i IP phone. User Password This category allows you to change the user password for your phone.
Customizing Your Phone Setting a User Password IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Password . 3. At the Current Password prompt, enter the current user password and press the key or select 2Done. 4. At the New Password prompt, enter the new user password and press the key or select 2Done. 5. At the Enter Again prompt, re-enter the new user password and press the A message, Password Changed displays on the screen. key or select 2Done. Mitel Web UI 1.
Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string (i.e. leave the field blank). Mitel Web UI 1.
Customizing Your Phone Restarting Your Phone You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior. IP Phone UI 1. Press the key on the phone to enter the Options List. 2. Select Restart Phone. 3.
Customizing Your Phone Credentials Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features. Entering Usernames/Passwords and Connection Testing Using the IP Phone UI IP Phone UI 1.
Customizing Your Phone Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Note: This option is only available if external Directory sources have been configured by your Administrator. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Directory. 3. Navigate to External Sources and select 4 Enter. 4. Use the 5 and 2 keys to navigate through the list of Directory sources and select 4 Enter. 5. Navigate to State and press the 4 Enter key. 6.
Customizing Your Phone Locking/Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configured. IP Phone UI Locking the Phone 1. Press on the phone to enter the Options List. 2. Select Phone Lock. 3. At the Lock the phone? prompt select 4Yes. The message Phone is locked displays. Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock programmable key. Unlocking the Phone 1.
Customizing Your Phone Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located under the phone’s LCD screen. Programmable Keys Line/Call Appearances Multiple Line and Call Appearance Keys The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Line Keys and Programmable Keys Programmable Keys There are three multi-functional keys on the 6863i phone that are programmable. You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function: Key Function Description None Indicates the key has no functiona assigned. Speeddial Indicates the key is configured for speeddial use.
Line Keys and Programmable Keys Creating a Speed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail. The speed dial function can be set using the IP phone UI or the Mitel Web UI.
Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must be set to None). IP Phone UI 1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter Number>.
Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit. The following prompt displays: Press SD button Note: If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit. See 4.
Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key in the Mitel Web UI Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Speeddial to apply to the key. 4. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 5.
Line Keys and Programmable Keys Editing Speed Dial Keys On the 6863i, you can edit a speed dial key using any of the following methods: • Using the Mitel Web UI at the path: – Operation > Programmable Keys – Operation > Keypad Speed Dial • Using the IP phone UI at the path: – Options > Preferences > Speed Dial Edit. Note: A speed dial key must be already configured on the phone to edit the key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit.
Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select the key configured for speed dial. 3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4. If required in the Line field, select a line for which to apply the speed dial to.
Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly turn the DND feature on or off. f DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Line Keys and Programmable Keys XML Key The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Mitel Web UI only.
Line Keys and Programmable Keys Configuring an XML Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select XML to apply to the key. 4. In the Value field, enter a URI(s) to apply to this key. Notes: • Contact your System Administrator for the appropriate value to enter in the Value field. • If you specify multiple URIs in the Value field, a list of XML applications appears for selection after pressing the XML key. 5.
Line Keys and Programmable Keys Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Flash. 4. Click Save Settings.
Line Keys and Programmable Keys Sprecode Key You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3.
Line Keys and Programmable Keys Park/Pickup Keys The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call 1. While on a live call, press the Park key. 2. Perform the following for your specific server: Asterisk Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.
Line Keys and Programmable Keys Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received. When the Sylantro call manager detects an Last Call Return request, it translates this request and routes the call to the last caller.
Line Keys and Programmable Keys Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd key on the phone accesses the Call Forward menus. The menus that display are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone.
Line Keys and Programmable Keys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.
Line Keys and Programmable Keys Speeddial/Conf The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call. For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.
Line Keys and Programmable Keys Directory Key The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. Using the Mitel Web UI, you can assign the Directory function to any programmable key. Note: For more information about the Directory, see “Directory” on page 87. Configuring a Directory Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2.
Line Keys and Programmable Keys Callers List Key By default, the Callers List key is programmed on Key 1. However, using the Mitel Web UI, you can reassign the Callers List key to any of the three programmable keys on the phone. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Note: For more information about the Callers List, see “Callers List” on page 92.
Line Keys and Programmable Keys Redial Key By default, the Redial key is programmed on Key 2. However, using the Mitel Web UI, you can reassign the Redial key to any of the three programmable keys on the phone. Redial List Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed. Note: For more information about the Redial functionality, see “Redial” on page 75. Configuring a Redial Key Mitel Web UI 1.
Line Keys and Programmable Keys Conference Key The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method) • Centralized conferencing (for Sylantro and BroadSoft Call managers) The Conference key allows you to create conference calls when utilizing any one of the method above. Note: For more information with regards to creating conference calls, see “Conferencing Calls” on page 83. Configuring a Conference Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2.
Line Keys and Programmable Keys Transfer Key By default, the Transfer key is programmed on Key 3. However, using the Mitel Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone. Transfer Key Note: For more information about transferring calls, see “Transferring Calls” on page 80. Configuring a Transfer Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Transfer. 4. Click Save Settings.
Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. Note: For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call Features” on page 126. Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls.
Line Keys and Programmable Keys Services Key The 6863i allows you to configure a Services key that, when pressed displays the Services Menu. The Services Menu can also be accessed through the Options List. The Services key can also access any XML applications setup by your System Administrator. Contract your System Administrator for more information. Configuring a Services Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3.
Line Keys and Programmable Keys Phone Lock Key You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as Phone Lock. Configuring a Phone Lock Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Phone Lock. 4. Click Save Settings.
Line Keys and Programmable Keys Paging Key You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
Line Keys and Programmable Keys Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: • The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages. • For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the Allow Barge In parameter setting and the Idling/On Call state.
Line Keys and Programmable Keys Save Key The Save key allows you to save items to the 6863i IP phone’s Local Directory. Use the following procedure to configure a key as a Save key in the Mitel Web UI. Configuring a Save Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Save. 4. Click Save Settings. Delete Key The Delete key allows you to delete items in the Local Directory, Callers List and Redial List.
Line Keys and Programmable Keys None Key Use the following procedure to delete a key’s functionality on the 6863i IP phone Setting a None Key Mitel Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory. 41-001565-00 REV00 – 10.
Making Calls This section describes ways to make calls on your 6863i phone, using your handset, or speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance key. At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the 4 Dial key immediately after dialing the number.
Making Calls Using a Headset The 6863i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Volume Controls for the Headset Microphone On the 6863i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset Mic Volume” on page 25. Making and Receiving Calls Using a Headset IP Phone UI 1.
Making Calls Accessing the Redial List IP Phone UI 1. Press the configured Redial key to access the Redial List. The information for your most recent call is displayed. Note: To redial the last called number, press the Redial key again. 2. Use 2 and 5 to scroll through the list to view the other numbers. 3. To dial the displayed number press 4. Press the , or lift the handset, or press any line keys. key to cancel. Deleting An Item from the Redial List IP Phone UI 1. Press the configured Redial key. 2.
Making Calls Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on. To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. 41-001565-00 REV00 – 10.
Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. 1 Martha Gold 555-1234 Answering an Incoming Call IP Phone UI 1. For handsfree operation, press or the line/call appearance key for the incoming call. or for headset operation. Press or Lift the handset for handset operation.
Handling Calls When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. Placing a Call on Hold You can place an active call on hold by pressing the Hold retrieve the call. key. When you place a call on hold, only your phone can When a call is on hold, the icon displays on-hook as follows.
Handling Calls Transferring Calls By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls. Transfer Key Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to.
Handling Calls 3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer press the key, or hangup the handset. Note: Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key. 4. Complete either a blind or consultative transfer: a) To complete a blind transfer, press the programmed Transfer key again before the receiving end answers.
Handling Calls Completing a Transfer to a Contact in Phone Directory Users can complete a blind transfer to a contact in their directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a consultative call. To Transfer a Call to a Contact in the Phone Directory: 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2.
Handling Calls Conferencing Calls The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method). Local Conferencing The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6863i.
Handling Calls 7. Press the programmed Conference key again to add Party 3 to the conference. Party 1 (which is yourself ), Party 2, and Party 3 are all connected to a single conference. 1 1. Martha Gold 2. François Dupont Leave Drop 8. To drop a party from the conference, use the 5 or 2 navigation key to select the party and press the 4Drop key. Creating a Conference Call by Joining Two Existing Calls IP Phone UI 1.
Handling Calls 7. Press the programmed Conference key again to add Party 3 to Conference 1. Party 1 (which is yourself ), Party 2, and Party 3 are all connected to Conference 1. 8. Press an available Line key (or answer an incoming call on an available line). If calling out, call Party 4. 9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference. 10. Press the programmed Conference key to add Party 4 to Conference 1. 11.
Handling Calls Ending a Conference and Transferring Remaining Parties The 6863i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conferencepress the 3 Leave key on the phone. Your phone leaves the 3way conference but the remaining parties are still connected to the conference. Note: The Caller ID of the dropped host still displays on the remaining parties’ phones.
Managing Calls The 6863i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone. The 6863i IP phone supports enhanced Directory functionality allowing for interoperability with multiple directory sources (i.e.
Managing Calls Local Directory Features The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI. If no external directory sources are available, pressing on the Directory key will open the Local Directory menu. Warning! When upgrading a phone to Release 4.0.0, all Local Directory entries will be migrated accordingly. However, if downgrading back to a firmware version previous to Release 4.0.0, all Local Directory entries will be lost.
Managing Calls Editing an Existing Local Directory Entry IP Phone UI 1. Press the programmed Directory key. 2. Use the 2 key to navigate to the Local Directory folder and select 4 Enter. 3. (Optional) Using the dialpad keys input the first letter of the contact’s name to initialize the search function. 4. Select # Edit. 5. Use the navigation keys to navigate through the various screens and edit any desired information. 6. Select 2 Save to save your changes.
Managing Calls Saving from the Callers List IP Phone UI 1. Press the programmed Callers List key 2. From the Callers List, scroll through the list to find the contact that you want to save to your Directory. 3. Press the programmed Save key. 4. Press the programmed Directory key to save the contact you selected to the Directory. Saving from the Redial List IP Phone UI 1. Press the programmed Redial List key 2.
Managing Calls External Directory Source Features The following external Directory sources may be configured on your phone: • Two CSV-based directories. • Lightweight Directory Access Protocol (LDAP) Directory. • Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported). • BroadSoft XSI Enterprise Directory and Personal Contacts. When any of these external Directory sources are configured, the contacts from the respective sources will be loaded into your Directory.
Managing Calls Callers List The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List.
Managing Calls Editing Entries in the Callers List Important! The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. IP Phone UI 1. Press the programmed Callers List key. 2. Press 2 and 5 to find the entry you want to edit.
Managing Calls Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Managing Calls DND and Call Forward The 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD.
Managing Calls Configuring a DND Key To configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 51. Note: If there is no DND key configured or if it is removed, DND is disabled on the IP phone. Configuring DND Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. In the DND Key Mode field, select a DND mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • Account: Sets DND for a specific account.
Managing Calls 4. Click on Basic Settings > Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.
Managing Calls Using DND Modes via the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are two accounts configured on the phone. Notes: • If there is no DND key configured or if it is removed, DND is disabled on the IP phone.
Managing Calls 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. 1 DND John Smith Done 2 DND J. Smith Done Change 3 DND All Off Done Change X Change 4 DND All On Done Change In the above example, account 1 has DND enabled as indicated by a check mark (). Account 2 has DND disabled as indicated by an X.
Managing Calls Call Forward Configuration Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6863i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
Managing Calls Configuring CFWD Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Call Forward Key Mode field, select a call forward mode to use on the phone. • Account (default): The Account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus. • Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
Managing Calls 4. Click on Basic Settings > Account Configuration The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the CFWD state by placing a check mark in one or more of the following State fields: • All • Busy • No Answer The All option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
Managing Calls 7. For the No Answer state, in the No. Rings field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through 20. Default is 3. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1. 8. Click Save Settings. The changes takes affect immediately without a reboot.
Managing Calls CFWD in Account Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys to scroll through each state type. Indicates CFWD Enabled Cfwd Mode 1.
Managing Calls 4. Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change navigation key in the CFWD State screen. Press 2 to toggle the state of the CFWD mode ON or OFF.
Managing Calls 10. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press 2Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Managing Calls CFWD in Phone Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD All Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message. Note: In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts. 2. Press the Call Forward key.
Managing Calls 4. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF.
Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Managing Calls CFWD in Custom Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each state type. Indicates CFWD Enabled Cfwd Mode 1.
Managing Calls 4. Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF.
Managing Calls 10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Additional Features This section describes additional features you can use on the 6863i phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as touch-tone dialing.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. A call waiting tone is enabled by default. If required, disable the Play Call Waiting Tone field by unchecking the check box. 3. Click Save Settings. 114 41-001565-00 REV00 – 10.
Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. Configuring Stuttered Dial Tone Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. Stuttered dial tone is enabled by default. If required, disable the Stuttered Dial Tone field by unchecking the check box. 3. Click Save Settings. 41-001565-00 REV00 – 10.
Additional Features XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Additional Features Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Additional Features Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.
Additional Features Call Hold Reminder (on single hold) On the 6863i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI.
Additional Features Call Waiting Tone Period You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. Configuring Call Waiting Tone Period Mitel Web UI 1.
Additional Features Preferred Line and Preferred Line Timeout The 6863i has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General.
Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1.
Additional Features Goodbye Key Cancels Incoming Calls The 6863i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI. key rejects calls coming into the phone while you If you enable this parameter, which is the default, pressing the are on an active call.
Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 and 2). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Mitel Web UI 1.
Additional Features Incoming Intercom Call Features By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Configuring Incoming Intercom Settings Mitel Web UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call. 3. The Microphone Mute field is enabled by default.
Additional Features Group RTP Paging You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only. The 6863i in the local network listens for RTP on the pre-configured multicast address.
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Additional Features Line Keys and Idle Screens State Line LED for Local Caller ID for Remote Line LED for Remote Caller ID for Remote Idle Off N/A Off N/A Seized Solid Green None Solid Red None Progressing (outgoing call) Solid Green Called Party Solid Red None Alerting (incoming call) Flashing Red N/A N/A N/A Active Solid Green Far-end Solid Red Far-end Held Slow Flashing Green Far-end Slow Flashing Red Far-end Hold private Slow Flashing Green Far-end Solid Red Far-en
Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the Mitel 6863i Installation Guide for details. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Mitel 6863i Installation Guide provided with your phone.
Limited Warranty (Not applicable in Australia – see below for Limited Warranty in Australia) Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
Limited Warranty (Australia Only) The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
Limited Warranty (Australia Only) Warranty Repair Services Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris E
Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM-Muscat GST PA-Panama PE-Li
Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET A-4 41-001565-00 REV00 – 10.
Index Numerics G 6863i customizing .................................................................................................. 9, 19 feature ....................................................................................................................1 incomplete configuration message .............................................................8 keys and key descriptions ...............................................................................3 no service message ......................
Index line keys .........................................................................................................................4 lines settings ............................................................................................................. 43 lock/unlock the phone ........................................................................................131 locking/unlocking the phone .............................................................................
Disclaimer Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.mitel.com.
