User guide

Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide
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TRANSFERRING CALLS
Use the following procedure to transfer a call to another extension.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2. Press the programmed Transfer key.
3. Enter the extension number (or the outside number) to Party 2. This is the Party for which
you want to transfer Party 1.
To cancel the transfer press the key, or hangup the handset.
4. Complete either a blind or consultative transfer:
a. To complete a blind transfer, press the programmed Transfer key again before the
receiving end answers.
b. To complete a consultative transfer, press
4Dial to dial out and remain on the line to
speak with the Party 2, before either pressing the programmed Transfer key or
key, or hanging up the handset to transfer Party 1 to Party 2.
TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL
1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient
should be placed on hold)
2. Press the
3 or 4 navigation keys to scroll to the party to whom you wish to transfer the
active call.
3. Press programmed Transfer key.
4. The active call will be transferred.
IP PHONE UI
Note: Users are able to edit the destination number by pressing the 3 navigation
key, which acts as a Backspace key.