Mitel 6863i SIP Phone 41-001565-00 REV01 RELEASE 4.0.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Software License Agreement SOFTWARE LICENSE AGREEMENT Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Documentation . . . . . . . . . . . .
Table of Contents Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Line Keys and Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide WELCOME The Mitel 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.
Welcome • Headset mode support • AC power adapter (sold separately) • Set paging* *Availability of feature dependant on your phone system or service provider. REQUIREMENTS • SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE KEYS KEY PANEL The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
IP Phone Keys KEY DESCRIPTION The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls. KEY DESCRIPTION Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT keys lets you view the different line/call appearances.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide KEY DESCRIPTION Programmable Keys - When programmed, allows you to easily perform up to 3 specific functions (e.g. Services, Directory, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). The programmable keys are pre-configured as (from top to bottom) Callers, Redial, and Transfer keys. For more information, see “Programmable Keys” on page 57.
IP Phone Keys The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The star key and pound key functions are dependant on your country’s feature availability. Contact your System Administrator for more information about available functions using these keys.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide GETTING STARTED The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. PLUGGING IN AND STARTING THE PHONE The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Getting Started The 6863i phone may also look for configuration servers on your local network (press 4Skip to continue without checking for servers). Auto Discovery Skip If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.). 1 Choose Server Skip Select The 6863i phone then checks settings and looks for new configuration and firmware updates from a server.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide When the configuration update is complete, the phone displays the following screens: Network DSP SIP Done IDLE SCREENS When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: L1 John Smith 9055550055 Tue Aug 20 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time.
Getting Started • The second line can also display the following status messages, listed in order of display priority: • Call Forward status • DND (Do Not Disturb) On • Number of missed calls When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5 navigation keys to scroll through the remaining messages.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide METHODS FOR CUSTOMIZING YOUR PHONE There are two ways to customize specific options on your phone: • Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings. OPTION NUMBER OPTION 1 Services 1. Conference 2. Transfer 3.
Methods for Customizing Your Phone OPTION NUMBER OPTION 3 Preferences 1. Tones • Ring Tone • Tone Set 2. Display • Contrast Level 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio • Audio Mode • Headset Mic Vol 6. Time and Date • Time Format • Daylight Savings • Date Format • Time Zone • Time Server 1 • Time Server 2 • Time Server 3 • Set Time • Set Date 7. Language • Screen Language • Input Language 4 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. SIMPLIFIED OPTIONS LIST Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied: OPTION NUMBER OPTION 1 Services 1.
Methods for Customizing Your Phone USING THE IP PHONE UI IP PHONE UI 1. Press the key on the phone to enter the Options List. 2. Press the 5 and 2 keys to view the different options. 3. Press the key, the 4 Enter key, or press the number of the corresponding option to select an option. 4. Change the selected option if required. 5. Press the 6. Press the key, the 3 navigation key, or the saving changes. key or the 4Set, or 4Done key to save the hange.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide USING THE MITEL WEB UI MITEL WEB UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. The following logon screen displays: 2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default username is user and the password field is left blank. 3.
Methods for Customizing Your Phone The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. HEADINGS DESCRIPTIONS Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status window is read-only.
Mitel 6863i SIP Phone Release 4.0.
Phone Status PHONE STATUS You can view the status of your phone using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide FINDING YOUR PHONE’S IP ADDRESS If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address. IP PHONE UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the key or 4 Enter key. 3 Phone Status Next 3.
Phone Status PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI. MITEL WEB UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. 2. In the Username/Password window, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: The default username is user and the password field is left blank.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. STATUS CONDITION DESCRIPTION Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line SIP Account Status Backup Registrar Used? 1 650@proxy.
Customizing Your Phone CUSTOMIZING YOUR PHONE The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. RING TONES AND TONE SETS You can configure ring tones and ring tone sets on the IP phone. RING TONES There are several distinct ring tones a user can select to set on the IP phones.
Mitel 6863i SIP Phone Release 4.0.
Customizing Your Phone 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are: 9. • Australia • Brazil • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) Press the key or select 4Set. 10. The ring tone and tone set you select is immediately applied to the IP phone. MITEL WEB UI 1. Click on Basic Settings > Preferences > Ring Tones.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 3. • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) Select a value from the Global Ring Tone field. Note: See the “Ring Tones” on page 27 for valid values. For per-line configuration 4. In the Ring Tone section, select a line for which you want to set ring tone. 5. Select a value from the LineN field.
Customizing Your Phone MITEL WEB UI 1. Click on Basic Settings > Custom Ringtones 2. Press the Browse... button corresponding to the desired ringtone position (e.g. 1). 3. Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button. The filename should now be displayed to the right of the respective Browse... button. 4. Press the Upload button to upload the file to the phone. 5.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide DISPLAY CONTRAST LEVEL The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the contrast level using the IP phone UI only. Setting the Contrast Level IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. 5. Use the 3 and 4 navigation keys to increase or decrease the amount of contrast on the screen. 6.
Customizing Your Phone SET AUDIO The Set Audio option on the IP phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can configure audio options on your IP phone using the IP phone UI only. AUDIO MODE The 6863i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Setting Audio Mode IP PHONE UI 1. Press 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. 5. Select the audio mode you want to use on your phone. Valid values are: 6. on the phone to enter the Options List. • Speaker (Default) • Headset • Speaker/Headset • Headset/Speaker Press the key or select 4Set to save your selection.
Customizing Your Phone TIME AND DATE On the IP phones, you can configure the following: • Time and date • Time and date format • Time zone • Daylight savings time • Time servers Note: Only the time and date formats and time servers can be set using the Mitel Web UI. CONFIGURING TIME AND TIME FORMAT IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Time. 5.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 8. 9. Select a date format from the list of options. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY Press the key or select 4Set to save the Date Format setting. CONFIGURING THE TIME ZONE IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4.
Customizing Your Phone 5. 6. Select a Daylight Savings time from the list of options. Valid values are: • OFF • 30 min summertime • 1 h summertime • Automatic (Default) Press the key or select 4Set to save the Daylight Savings setting. CONFIGURING TIME SERVERS With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the Date Format field, select the date format you want to use on your phone.
Customizing Your Phone Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SPECIFYING THE LANGUAGE TO USE Once the language pack(s) are available on your phone from your System Administrator, you can secify which language to use on the phone and/or the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. IP PHONE UI 1. Press on the phone to enter Options List. 2. Select Preferences. 3. Select Language. 4.
Customizing Your Phone INPUT LANGUAGE The 6863i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6863i.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Spanish KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Italian KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Russian KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz * * * # #/\@ #/\@ KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone 3. Select Language. 4. Select Input Language. Select the language you want to use when inputting text and characters into the IP phone UI. Valid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portuguese) • Русский (Russian) • Nordic Note: Available input languages are dependent on the configuration enabled by your System Administrator. 5.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide LATIN 2 CHARACTER SET The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones. The following table illustrates the Latin 2 character set used on the 6863i IP phone.
Customizing Your Phone USER PASSWORD This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The defaultt password is an empty string (i.e. leave the field blank).
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide RESETTING A USER PASSWORD If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string (i.e.
Customizing Your Phone RESTARTING YOUR PHONE You may want to restart your phone to check for updates on the server or you may occasionally need to restart your phone for configuration changes to your phone or network settings to take effect. You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior. IP PHONE UI 1. Press the key on the phone to enter the Options List. 2. Select Restart Phone. 3.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CREDENTIALS Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features.
Customizing Your Phone DIRECTORY You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contact’s using either their first name or last name. If external Directory sources are configured, you can enable/disable the resepctive Directory sources as well as rename Directory folder labels in this menu. Note: For more information on Directory functionality, see “Directory” on page 103.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 8. Using the dialpad keys, enter in the new label and press the when finished. The new label is immediately applied to the phone. button or select 4 Set Note: The 3 key can be used to perfrom a backspace. PHONE LOCK You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options > Phone Lock on the IP phone UI.
Customizing Your Phone Unlocking the Phone 1. Press on the phone to enter the Options List (or press a configured Lock programmable key). 2. At the prompt Password:, enter your user password and press the 4Enter. The phone unlocks. key or select MITEL WEB UI 1. Click on Operation > Phone Lock. Locking the Phone 2. In the Lock the Phone? field, click Lock. The phone locks dynamically and displays the following message: Phone is locked. Unlocking the Phone 3. Click on Operation > Phone Lock. 4.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide EMERGENCY DIAL PLAN Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
Customizing Your Phone DEFINING AN EMERGENCY DIAL PLAN MITEL WEB UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a | between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3. Click Save Settings to save the emergency dial plan to your phone.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide LINE KEYS AND PROGRAMMABLE KEYS This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located under the phone’s LCD screen. Programmable Keys Line/Call Appearances MULTIPLE LINE AND CALL APPEARANCE KEYS The 6863i has 2 hard line/call appearance keys each with a corresponding status light.
Line Keys and Programmable Keys PROGRAMMABLE KEYS There are three multi-functional keys on the 6863i phone that are programmable. You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function: KEY FUNCTION DESCRIPTION None Indicates the key has no functiona assigned. Speeddial Indicates the key is configured for speeddial use.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide KEY FUNCTION DESCRIPTION Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP) streams from a pre-configured multicast address without involving SIP signalling. Save Indicates the key is configured as a dedicated Save key. Delete Indicates the key is configured as a dedicated Delete key. Discreet Ringing Indicates the key is configured as a Discreet Ringing key.
Line Keys and Programmable Keys Value: 1234567+ Line: 2 Then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone. Use the following procedures to set speed dial on the 6863i IP phone.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CREATING A SPEED DIAL USING THE SPEED DIAL EDIT OPTION You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key. IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit. The following prompt displays: Press SD button Note: If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit 4.
Line Keys and Programmable Keys CREATING A SPEED DIAL USING A PROGRAMMABLE KEY IN THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Speeddial to apply to the key. 4. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 5.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CREATING SPEED DIAL KEY USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI 62 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4.
Line Keys and Programmable Keys EDITING SPEED DIAL KEYS On the 6863i, you can edit a speed dial key using any of the following methods: • • Using the Mitel Web UI at the path: • Operation > Programmable Keys • Operation > Keypad Speed Dial Using the IP phone UI at the path: • Options > Preferences > Speed Dial Edit. Note: A speed dial key must be already configured on the phone to edit the key. IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide EDITING A SPEED DIAL ON A PROGRAMMABLE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select the key configured for speed dial. 3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+). 4.
Line Keys and Programmable Keys 4. In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2. 5. Click Save Settings. DO NOT DISTURB (DND) KEY The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly turn the DND feature on or off. f DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide XML KEY The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Mitel Web UI only.
Line Keys and Programmable Keys 2. Select from Key 1 through Key 3. 3. In the Type field, select XML to apply to the key. 4. In the Value field, enter a URI(s) to apply to this key. Notes: 1. Contact your System Administrator for the appropriate value to enter in the Value field. 2. If you specify multiple URIs in the Value field, a list of XML applications appears for selection after pressing the XML key. 5.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide FLASH KEY You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). CONFIGURING A FLASH KEY MITEL WEB UI 68 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Flash. 4.
Line Keys and Programmable Keys SPRECODE KEY You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. CONFIGURING A SPRECODE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PARK/PICKUP KEYS The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Line Keys and Programmable Keys USING THE PARK CALL/PICKUP PARKED CALL FEATURE Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call 1. While on a live call, press the Park key. 2. Perform the following for your specific server: ASTERISK Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Line Keys and Programmable Keys CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Fwd key on the phone accesses the Call Forward menus. The menus that display are dependant on the Call Forward mode (Account [default], Phone, or Custom) configured for the phone.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SPEEDDIAL/XFER The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.
Line Keys and Programmable Keys SPEEDDIAL/CONF The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call. For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide DIRECTORY KEY The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. Using the Mitel Web UI, you can assign the Directory function to any programmable key. Note: For more information about the Directory, see “Directory” on page 103. CONFIGURING A DIRECTORY KEY MITEL WEB UI 76 1. Click on Operation > Programmable Keys.
Line Keys and Programmable Keys CALLERS LIST KEY By default, the Callers List key is programmed on Key 1. However, using the Mitel Web UI, you can reassign the Callers List key to any of the three programmable keys on the phone. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Note: For more information about the Callers List, see “Callers List” on page 110.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide REDIAL KEY By default, the Redial key is programmed on Key 2. However, using the Mitel Web UI, you can reassign the Redial key to any of the three programmable keys on the phone. Redial List Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed. Note: For more information about the Redial functionality, see “Redial” on page 91.
Line Keys and Programmable Keys CONFERENCE KEY The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method) • Centralized conferencing (for Sylantro and BroadSoft Call managers) The Conference key allows you to create conference calls when utilizing any one of the method above. Note: For more information with regards to creating conference calls, see “Conferencing Calls” on page 98. CONFIGURING A CONFERENCE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide TRANSFER KEY By default, the Transfer key is programmed on Key 3. However, using the Mitel Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone. Transfer Key Note: For more information about transferring calls, see “Transferring Calls” on page 95. CONFIGURING A TRANSFER KEY MITEL WEB UI 80 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Transfer.
Line Keys and Programmable Keys INTERCOM KEY By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. Note: For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call Features” on page 144. Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SERVICES KEY The 6863i allows you to configure a Services key that, when pressed displays the Services Menu. The Services Menu can also be accessed through the Options List. The Services key can also access any XML applications setup by your System Administrator. Contract your System Administrator for more information. CONFIGURING A SERVICES KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3.
Line Keys and Programmable Keys PHONE LOCK KEY You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as Phone Lock. CONFIGURING A PHONE LOCK KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Phone Lock. 4. Click Save Settings.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PAGING KEY You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signalling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
Line Keys and Programmable Keys USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages. 2. For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the Allow Barge In parameter setting and the Idling/On Call state.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SAVE KEY The Save key allows you to save items to the 6863i IP phone’s Local Directory. Use the following procedure to configure a key as a Save key in the Mitel Web UI. CONFIGURING A SAVE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Save. 4. Click Save Settings. DELETE KEY The Delete key allows you to delete items in the Local Directory, Callers List and Redial List.
Line Keys and Programmable Keys NONE KEY Use the following procedure to delete a key’s functionality on the 6863i IP phone SETTING A NONE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide DISCREET RINGING KEY You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle on/off the Discreet Ringing feature. When the Discreet Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only. All applicable visual indicators (LED for the corresponding Line key, Message Waiting Indicator [MWI], etc...) will behave normally.
Making Calls MAKING CALLS This section describes ways to make calls on your 6863i phone, using your handset, or speakerphone or headset. DIALING A NUMBER First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance key. or At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the 4 Dial key immediately after dialing the number.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide USING HANDSFREE SPEAKERPHONE The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see “Audio Mode” on page 33. IP PHONE UI • To dial using hands free, first press and enter a number at the dial tone.
Making Calls REDIAL The Redial List stores information for up to the last 100 numbers you called. Your phone logs the name/number of the called party, when you called, and the line used. You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. Redial List Key ACCESSING THE REDIAL LIST IP PHONE UI 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 3. Press the configured Delete Key. DELETE again to erase this item Delete All 4. Press the Delete Key again at the prompt to erase the item. Item is erased DELETE ALL ITEMS IP PHONE UI 1. Press the configured Redial key. 2. Press the configured Delete key. DELETE again to erase this item Delete All 3. Press the 4 Delete All key at the prompt to erase all items from the Redial List.
Receiving Calls RECEIVING CALLS When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. 1 Martha Gold 555-1234 ANSWERING AN INCOMING CALL IP PHONE UI 1. For handsfree operation, press or the line/call appearance key for the incoming call. or Press for headset operation. or Lift the handset for handset operation.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide HANDLING CALLS When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. PLACING A CALL ON HOLD You can place an active call on hold by pressing the Hold on hold, only your phone can retrieve the call. key. When you place a call When a call is on hold, the icon displays on-hook as follows.
Handling Calls RETRIEVING A HELD CALL If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call. TRANSFERRING CALLS By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide TRANSFERRING CALLS Use the following procedure to transfer a call to another extension. IP PHONE UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the programmed Transfer key. 3. Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer press the key, or hangup the handset.
Handling Calls COMPLETING A TRANSFER TO A CONTACT IN PHONE DIRECTORY Users can complete a blind transfer to a contact in their directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is no change to start a consultative call. To Transfer a Call to a Contact in the Phone Directory: 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CONFERENCING CALLS The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method). LOCAL CONFERENCING The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6863i.
Handling Calls 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 1 7. Press the programmed Conference key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3 are all connected to a single conference. 1 8. 1. Martha Gold 2. François Dupont Drop 1. Martha Gold 2.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Using Centralized Conferencing IP PHONE UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing” Joining two active calls in a conference also works as indicated in the previous section, “Creating a Conference Call by Joining Two Existing Calls” Use the following procedure to create a conference call using centralized conferencing.
Handling Calls Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6863i is limited to 2 conferences (a single conference each on lines 1 and 2). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)”. 2. When you are finished adding all required parties to Conference 1, press an available Line key to start Conference 2. You are Party 1 on Conference 2. Call Party 2. 3.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide ENDING CALLS IP PHONE UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press to end the call. If connected through the handset, you can also place the handset back on hook to end the call.
Managing Calls MANAGING CALLS The 6863i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward DIRECTORY The Directory is your personal phone book, conveniently stored within your phone. The 6863i IP phone supports enhanced Directory functionality allowing for interoperability with multiple directory sources (i.e.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Performing a Search Search functionality is applied across all the available and enabled directories. After entering the Search menu, inputting the first few letters of the contact’s name, and then pressing 2 Search, you can quickly select a contact and perform the desired action. IP PHONE UI 1. Press the configured Directory key or press on the phone to enter the Options LIst and navigate to the Services > Directory menu. Directory Use to view 2.
Managing Calls LOCAL DIRECTORY FEATURES The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI. If no external directory sources are available, pressing on the Directory key will open the Local Directory menu. WARNING: WHEN UPGRADING A PHONE TO RELEASE 4.0.0, ALL LOCAL DIRECTORY ENTRIES WILL BE MIGRATED ACCORDINGLY. HOWEVER, IF DOWNGRADING BACK TO A FIRMWARE VERSION PREVIOUS TO RELEASE 4.0.0, ALL LOCAL DIRECTORY ENTRIES WILL BE LOST.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 8. Using the dialpad keys, enter in the contact’s first name and select 2 Next. 9. Using the dialpad keys, enter in the contact’s last name and select 2 Save. The contact’s details will be saved to your Local Directory. EDITING AN EXISTING LOCAL DIRECTORY ENTRY IP PHONE UI 1. Press the programmed Directory key. 2. Use the 2 key to navigate to the Local Directory folder and select 4 Enter. 3.
Managing Calls SAVING ENTRIES TO THE LOCAL DIRECTORY You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Saving from the Caller List • Saving from the Redial List • Saving from an external Directory Source (see “External Directory Source Features” on page 108). Saving from the Callers List IP PHONE UI 1. Press the programmed Callers List key 2.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide Downloading the Directory MITEL WEB UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As. 3. A download window displays. 4. Click OK. 5. Enter the location on your computer where you want to download the Directory and click Save. 6. The directorylist.csv file downloads to your computer. 7. Use a spreadsheet application to open and view the directorylist.csv file.
Managing Calls Copying a Contact in an External Directory Source to the Local Directory IP PHONE UI 1. Press the programmed Directory key. 2. Use the 5 and 2 keys to navigate to the respective Directory source folder and select 4 Enter. 3. (Optional) Using the dialpad keys input the first letter of the contact’s name to initialize the search function. 4. Use the 5 and 2 keys to highlight the contact you want to copy. 5. Press the # Copy key to copy the contact to your Local Directory.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CALLERS LIST The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List.
Managing Calls EDITING ENTRIES IN THE CALLERS LIST Note: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. IP PHONE UI 1. Press the programmed Callers List key. 2. Press 2 and 5 to find the entry you want to edit.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 3. Press the programmed Delete key again at the prompt to erase all items. Callers List is empty MISSED CALLS INDICATOR The IP phone has a missed calls indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as # Missed Calls.
Managing Calls Download the Callers List Use the following procedure to download the Callers List to your PC using the Mitel Web UI. MITEL WEB UI 1. Click on Operation > Directory. 2. In the Callers List field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Callers List and click Save. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide DND AND CALL FORWARD The 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call Forward (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD.
Managing Calls The following describes the key behavior for each DND mode. • Account: The DND key toggles the account in focus on the IP phone UI, to ON or OFF if DND enabled for that account. • Phone (default): The DND key toggles all accounts on the phone to ON or OFF. • Custom: The DND key displays custom screens on the IP phone UI. User can select whether to enable/disable DND per account, enable DND on all accounts, or disable DND on all accounts. Notes: 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 3. • Account: Sets DND for a specific account. DND key toggles the account in focus on the phone to on or off. • Phone (default): Sets DND on for all accounts on the phone. DND key toggles all accounts on the phone to on or off. • Custom: Sets the phone to display custom screens after pressing the DND key that list the account(s) on the phone.
Managing Calls USING DND MODES VIA THE IP PHONE UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are two accounts configured on the phone. Notes: 1. If there is no DND key configured or if it is removed, DND is disabled on the IP phone. 2.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide DND in Custom Mode IP PHONE UI 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. 1 DND John Smith Done 2 DND J.
Managing Calls • Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide • Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.
Managing Calls The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings. The call gets forwarded to the specified number. Note: You can use the Busy and No Answer states together using different forwarding phone numbers. If these states are enabled for an account (the All state is disabled), and the phone is in the busy state when a call comes in, the phone can forward the call to the specified phone number (e.g. voicemail).
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide USING CFWD VIA THE IP PHONE UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI. Notes: 1. If there is no CFWD key configured on the phone or it is removed, you can still enable CFWD via the IP phone UI at the path Options > Call Forward. 2.
Managing Calls • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call. • No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 10. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 11. Press 4Set to save the change. 12. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No.
Managing Calls CFWD in Phone Mode IP PHONE UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 2. John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD All Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message. Note: In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts. 3.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide You can also use the following keys if required: • All Off: Disables all CFWD states for the current account in focus • All On: Enables all CFWD states for the current account in focus Note: In Phone mode, the initial configuration you set for an account applies to all the accounts on the phone. 7. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen.
Managing Calls 13. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done 3 No. Rings 3 Done Change Change Change No. Rings 3 Next Set 14. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. 15.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CFWD in Custom Mode IP PHONE UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each state type. Indicates CFWD Enabled Cfwd Mode 1.
Managing Calls You can also use the following keys if required: 6. • All Off: Disables all CFWD states for the current account in focus • All On: Enables all CFWD states for the current account in focus Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide 12. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to sroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done 3 No. Rings 3 Done Change Change Change No. Rings 3 Next Set 13. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20.
Additional Features ADDITIONAL FEATURES This section describes additional features you can use on the 6863i phone. DISPLAY DTMF DIGITS A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as touch-tone dialing.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PLAY CALL WAITING TONE You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. CONFIGURING CALL WAITING TONE MITEL WEB UI 132 1. Click on Basic Settings > Preferences > General. 2. A call waiting tone is enabled by default. If required, disable the Play Call Waiting Tone field by unchecking the check box. 3.
Additional Features STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. MITEL WEB UI CONFIGURING STUTTERED DIAL TONE 1. Click on Basic Settings > Preferences > General. 2. Stuttered dial tone is enabled by default. If required, disable the Stuttered Dial Tone field by unchecking the check box. 3. Click Save Settings.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Additional Features STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences > General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Additional Features CALL HOLD REMINDER DURING ACTIVE CALLS The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide CALL HOLD REMINDER (ON SINGLE HOLD) On the 6863i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible.
Additional Features CALL WAITING TONE PERIOD You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. CONFIGURING CALL WAITING TONE PERIOD MITEL WEB UI 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide PREFERRED LINE AND PREFERRED LINE TIMEOUT The 6863i has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Additional Features CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide GOODBYE KEY CANCELS INCOMING CALLS The 6863i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI. key rejects calls coming If you enable this parameter, which is the default, pressing the into the phone while you are on an active call.
Additional Features MESSAGE WAITING INDICATOR You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 and 2). You configure the MWI using the Mitel Web UI. CONFIGURING MESSAGE WAITING INDICATOR MITEL WEB UI 1.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide INCOMING INTERCOM CALL FEATURES By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features CONFIGURING INCOMING INTERCOM SETTINGS MITEL WEB UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call. 3. The Microphone Mute field is enabled by default.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide GROUP RTP PAGING You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only.
Additional Features SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call.
Additional Features STAR CODES All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6863i phone the same way you would on a regular telephone. OTHER FEATURES A multitude of other features are available depending on whether or not your System Administrator has configured them for use.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide TROUBLESHOOTING SOLUTIONS WHY IS MY DISPLAY BLANK? Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the Mitel 6863i Installation Guide for details. WHY CAN’T I GET A DIAL TONE? Check for any loose connections and that the phone has been installed properly.
Troubleshooting Solutions WHY DOES MY PHONE DISPLAY BAD ENCRYPTED CONFIG? The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed. Report this error to your System Administrator. HOW DO I RESTART THE IP PHONE? You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting Your Phone” on page 49 for more information.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide LIMITED WARRANTY (Not applicable in Australia – see below for Limited Warranty in Australia) Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
Limited Warranty (Australia Only) LIMITED WARRANTY (AUSTRALIA ONLY) The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
Mitel 6863i SIP Phone Release 4.0.0 SP1 User Guide WARRANTY REPAIR SERVICES Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.
Appendix A - Time Zone Codes APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone.
Mitel 6863i SIP Phone Release 4.0.
Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin CET DK-Copenhagen CET DM-Dominica AST DO-Santo Domingo AST EE-Tallinn EET ES-Madrid CET ES-Canary WET FI-Helsinki EET FJ-Fiji NZT FK-Stanley FKS FO-Faeroe WET FR-Paris CET GB-London GMT GB-Belfast GMT GD-Grenada AST GE-Tbilisi GET GF-Cayenne GFT GI-Gibraltar CET GP-Guadeloupe AST GR-Athens EET GS-South Georgia GST GT-Guatemala CST GU-Guam CST GY-Guyana GY
Mitel 6863i SIP Phone Release 4.0.
Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest EET RU-Kaliningrad EET RU-Moscow MSK RU-Samara SAM RU-Yekaterinburg YEK RU-Omsk OMS RU-Novosibirsk NOV RU-Krasnoyarsk KRA RU-Irkutsk IRK RU-Yakutsk YAK RU-Vladivostok VLA RU-Sakhalin SAK RU-Magadan MAG RU-Kamchatka PET RU-Anadyr ANA SE-Stockholm CET SG-Singapore SGT SI-Ljubljana CET SK-Bratislava CET SM-San Marino CET SR-Paramaribo SRT SV-El Salvador CST
