Installation guide

Administrator Level Options
41-001561-00 REV00 – 10.2014 3-23
Account Configuration
The IP phones have a DND and CFWD feature that allows an Administrator and User to configure “do not disturb” and “call
forwarding” by account. You can set specific modes for the way you want the phone to handle DND and CFWD. The three
modes you can set on the phone for these features are:
• Account
• Phone
• Custom
You can set the modes for DND and CFWD in the Mitel Web UI at the path Basic Settings->Preferences->General, or using
the following parameters in the configurations files:
• dnd key mode
• call forward key mode
The following table describes the behavior of the mode settings for DND and CFWD.
References
For more information about account configuration of DND and CFWD on the IP Phones, see Chapter 5, the sections:
For DND:
• “DND Key Mode” on page5-71.
• “Do Not Disturb (DND)” on page5-140.
For CFWD:
• “Call Forward Mode” on page5-73.
• “Call Forwarding” on page5-165.
Modes DND CFWD
Account Sets DND for a specific account. A pre-configured DND
key toggles the account in focus on the IP Phone UI, to
ON or OFF.
Sets CFWD on a per account basis. Pressing a pre-configured CFWD key
applies to the account in focus
Phone Sets DND ON for all accounts on the phone. A pre-config-
ured DND key toggles all accounts on the phone to ON
or OFF.
Sets the same CFWD configuration for all accounts (All, Busy, and/or No
Answer). When you configure the initial account, the phone applies the con-
figuration to all other accounts. (In the Mitel Web UI, only the account you
configured is enabled. All other accounts are grayed out but set to the same
configuration.) Using the Mitel Web UI, if you make changes to that initial
account, the changes apply to all accounts on the phone.
Custom Sets the phone to display custom screens after pressing
a pre-configured DND key, that list the account(s) on the
phone. The user can select a specific account for DND,
turn DND ON for all accounts, or turn DND OFF for all
accounts
Sets CFWD for a specific account or all accounts. You can configure a specific
mode (All, Busy, and/or No Answer) for each account independently or all
accounts. On the 6863i and 6865i, you can set all accounts to ALL On or ALL
Off. On the 6867i and 6869i, you can set all accounts to All On, All Off, or
copy the configuration for the account in focus to all other accounts using a
CopytoAll softkey.