Installation guide

Troubleshooting
9-2 41-001561-00 REV00 – 10.2014
Troubleshooting
This section describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes.
Using the Mitel Web UI, a system administrator can:
• Assign an IP address and IP port to which log information will be transmitted
• Filter the logs according to severity
• Save the current local configuration file to a specified location
• Save the current server configuration file to a specified location
• Save the current user configuration file to a specified location (if logged on using the Visitor Desk Phone feature).
• Save the current user_local configuration file to a specified location (if logged on using the Visitor Desk Phone fea-
ture).
• Show task and stack status (including “Free Memory” and “Maximum Memory Block Size”)
Mitel Technical Support can then use the information gathered to perform troubleshooting tasks.
Log Settings
Using the configuration files or the Mitel Web UI, you can specify the location where log information will be stored for
troubleshooting purposes.
In the configuration files, you use the following parameters to configure log settings:
• log server ip - The IP address of the log server to which log information will be transmitted.
• log server port - The IP port of the log server.
In the Mitel Web UI, you use the following parameters to configure log settings:
• Log IP -The IP address of the log server to which log information will be transmitted
• Log Port - The IP port of the log server.
References
For more information about the log setting configuration parameters, see Appendix A, the section, “Troubleshooting
Parameters” on page A-239.
For information about configuring the log settings using the Mitel Web UI, see “Performing Troubleshooting Tasks” on
page9-5.
Module/Debug Level Settings
The Mitel IP phones provide blog module support that allows enhanced severity filtering of log calls sent as blog output.
The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for tech-
nical support analysis. Blogs are defined by their format: a series of entries posted to a single page in reverse-chronolog-
ical order. The IP Phone blogs are separated into modules which allow you to log specific information for analyzing.
The following table identifies the blog modules you can set.
Mitel Web UI Parameters Configuration File Parameters
LINMGR (Line Manager information) log module linemgr
UI (User Interface (UI) related) log module user interface
MISC (Miscellaneous) log module misc
SIP (Call control SIP stack) log module sip
DIS (Display drivers) log module dis