Installation guide

Operational Features
41-001561-00 REV00 – 10.2014 5-198
The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit.
Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the
message count, are truncated with an ellipse character at the end of the number/URI string.
The end of the Voicemail list displays the number of new voicemail messages (if any exist).
Configuring Voicemail
You configure Voicemail in the configuration files to dial a specific number to access an existing voicemail account. The
user then follows the voicemail instructions for listening to voicemails.
To configure the Voicemail feature on the IP phone, you must enter the following parameter in the configuration files:
• sip lineN vmail
You can enter a Voicemail number for each line on the phone.
For example:
sip line1 vmail: *97
sip line2 vmail: *95
Use the following procedure to configure voicemail using the configuration files.
Visual Indicators for Voicemail on SCA-Configured Lines
Visual indicators for voicemail messages on Shared Call Appearance (SCA) lines have been implemented on the 6867i and
6869i model IP phones. The parameter “voice mail indicator” is available allowing administrators the ability to configure
what types of visual indicators the IP phones should display when voicemail messages are pending on a respective SCA
line.
Administrators have three options when configuring the “voice mail indicator” parameter:
• 0: When a line has pending messages, the IP phone does not display any visual indicators.
• 1: When a line has pending messages, the line’s corresponding softkey will display a voicemail icon and the
number of pending messages beside the softkey’s label . Additionally, the softkey’s LED will be illuminated.
• 2: When a line has pending messages, the line’s corresponding softkey will display only the voicemail icon for the
beside the softkey’s label (i.e. no indication of the number of pending messages). Additionally, the softkey’s LED will be
illuminated.
Note:
The phone must have a registered voicemail account from a server for this feature to be enabled. When no registered
voicemail accounts are registered to the phone, the display shows "List Empty".
Note:
In the above example, the user would dial *97 to access the voicemail account for line 1, and *95 to access the voicemail
account for line 2.
Configuration Files
For specific parameters you can set in the configuration files, see Appendix A, the section, “Voicemail Settings” on pageA-103.
Note:
You can also access your Voicemail via the “Services” Key on your phone if this has been setup by your System Admin-
istrator.