Installation guide

Operational Features
41-001561-00 REV00 – 10.2014 5-138
Configuring the ACD Auto-Available Timer
Configuring an ACD Key Using the Mitel Web UI
Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Mitel
Web UI.
Configuring the ACD Auto-Available Timer Using the Mitel Web UI
Use the following procedure to configure an ACD auto-available timer using the Mitel Web UI.
Configuration Files
To configure the ACD Auto-Available Timer using the configuration files, see Appendix A, the section, “ACD Auto-Available Timer Settings” on pageA-
169.
Mitel Web UI
1. Click on Operation->Softkeys and XML
or
Click on Operation->Programmable Keys
or
Click on Operation->Expansion Module <N>.
Depending on your phone-model, the key configuration screen displays.
2. In the “Type” field, select Auto Call Distribution.
3. In the “Label” field, specify a name for this ACD softkey. The Label helps identify which queue you are subscribing to when you login. (This
field does not apply to rogrammable keys).
For example: Sales
4. In the “Line” field, select the line which the IP phone uses to subscribe to the queue.
For example: Line 1
5. Click Save Settings to save your changes.
Mitel Web UI
1. Click on Basic Settings->Preferences->Auto Call Distribution Settings.
2. In the “Auto Available” check-box, click Enabled.