Installation guide
Operational Features
41-001561-00 REV00 – 10.2014 5-104
Softkeys/Programmable Keys/Expansion Module Keys
You can configure the softkeys, programmable keys, and expansion module keys that are applicable to a specific phone
model, to perform specific functions on the IP phones.
Softkeys
The following table provides the number of softkeys you can configure, and the number of lines available for each phone
model that has configurable softkeys.
*The M680i expansion module consists of 16 softkeys. You can have up to 3 expansion modules on an IP phone totalling 48
softkeys. Valid for 6865i, 6867i, and 6869i phones.
**The M685i expansion module consists of 3 pages of 28 softkeys (for a total of 84). You can have up to 3 expansion modules
on an IP phone totalling 252 softkeys. Valid for 6865i, 6867i, and 6869i phones.
State-Based Softkeys
Users and administrators can configure a specific state to display when a softkey is being used. Available states you can
configure for each softkey include:
• idle - The phone is not being used.
• connected - The current line is in an active call (or the call is on hold)
• incoming - The phone is ringing.
• outgoing - The user is dialing a number, or the far-end is ringing.
• busy - The current line is busy because the line is in use or the line is set as “Do Not Disturb”.
The following table identifies the applicable default states for each type of softkey you can configure on the IP phone.
Availability of the types is dependant on your IP phone model.
Note:
When entering definitions for softkeys in the configuration files, the “#” sign must be enclosed in quotes.
IP Phone Model Softkeys Expansion Module Keys Programmable Keys Lines Available
Handset Keys
Available
6867i 10 16 to 48*
(Model M680i)
84 to 252**
(Model (M685i)
-9-
6869i 17 16 to 48*
(Model M680i)
84 to 252**
(Model (M685i)
-9-
Softkey Type Default States
None All states disabled.
Line idle, connected, incoming, outgoing, busy
Speeddial idle, connected, incoming, outgoing, busy
DND idle, connected, incoming, outgoing, busy
BLF idle, connected, incoming, outgoing, busy
BLF List idle, connected, incoming, outgoing, busy
Auto Call Distribution (ACD) idle
XML idle, connected, incoming, outgoing, busy