Mitel 6800i Series SIP IP Phones Administrator Guide Release 4.0.0 41-001561-00 REV00 – 10.
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Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Chapter 2: Configuration Interface Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Chapter 4: Configuring Network and Session Initiation Protocol (SIP) Features . . . . . . . . . . . . . .4-1 About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Background Image on Idle Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 Configurable Home/Idle Screen Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 Configurable Home/Idle Screen Font Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Group Paging RTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80 Speeddial Key Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82 Send DTMF for Remapping Conference or Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Last Call Return (LCR) (Sylantro Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-163 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-165 SIP Phone Diversion Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Update Caller ID During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8 Boot Sequence Recovery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8 Auto-discovery Using mDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Visitor Desk Phone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45 Chapter 7: Encrypted Files on the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 About this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Why does my phone display the “No Service” message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13 Why does my phone display "Bad Encrypted Config"?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14 Why is my phone not receiving the TFTP IP address from the DHCP Server? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14 How do I restart the IP phone? . . . . . . . . . . . . . . .
Content Virtual Local Area Network (VLAN) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-33 RTCP Summary Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-36 Type of Service (ToS)/DSCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Autodial Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-102 Voicemail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-103 SCA Voicemail Indicator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Display Name Customization Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-150 Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-151 Language Pack Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content BLF List URI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-205 BLF Page Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-205 Configurable Display Modes for BLF and BLF/List Softkey Labels . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Alphanumeric Input Order for Username Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-233 Active VoIP Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-234 XSI Speed Dial 8 and Call Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content Multiple Proxy Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E-2 Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1 Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface This SIP IP Phone Administrator Guide provides information on the basic network setup, operation, and maintenance of the Mitel 6800i (6863i, 6865i, 6867i, and 6869i) Series SIP IP Phones. It also includes details on the funtionality and configuration of the IP phones. Notes: • Features, characteristics, requirements, and configuration that are specific to a particular IP phone model are indicated where required in this guide.
Preface Chapters and Appendices in this Guide This guide contains the following chapters and appendices: For Go to An overview of the IP Phones and the IP Phone firmware installation information Chapter 1 IP Phone interface methods Chapter 2 Administrator options information Chapter 3 Configuring the Network and Global SIP Features on the IP Phone Chapter 4 Configuring operational information on the IP Phones Chapter 5 Configuring advanced operational information on the IP Phones Chapter 6 En
Chapter 1 Overview About this Chapter This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation.
IP Phone Models IP Phone Models Description All Mitel SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP). The following illustration show the IP phone models in the 6800i series. 6863i 6867i 6865i 6869i Optional Accessories The following wall mount kit and power adapter are optional accessories designed to be used with all 6800i Series IP Phones.
IP Phone Models The K680i magnetically connected keyboards (available in QWERTY, QWERTZ, and AZERTY keyboard layouts) are optional accessories designed to be used wit the 6867i and 6869i IP Phones. The full keyboard provides a more natural typing interface and helps to easily facilitate dial by name, directory search, XML applications, etc.... ~ ! @ # $ ` % ^ & ( _ _ ) Tab + = { < Shift , > .
IP Phone Models As software upgrades on the M680i are performed one at a time, each additional module connected increases the approximate upgrade time (e.g. three connected M680i expansion modules will take approximately 30 seconds to upgrade). For the M685i, the upgrade process will take approximately 7 to 10 minutes, in which case an upgrading icon will be displayed on the module’s LCD screen and an upgrading message will be displayed on the phone’s LCD screen.
IP Phone Models Model 6863i IP Phone This section provides brief information about the Model 6863i IP Phone. It includes a list of features and describes the hard keys on the 6863i.
IP Phone Models 6863i Key Description Key Description Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option.
IP Phone Models Model 6865i IP Phone This section provides brief information about the Model 6865i IP Phone. It includes a list of features and describes the hard keys on the 6865i.
IP Phone Models 6865i Key Description Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
IP Phone Models Key Description Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone. Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). 1-9 41-001561-00 REV00 – 10.
IP Phone Models Model 6867i IP Phone This section provides brief information about the Model 6867i IP Phone. It includes a list of features and describes the hard keys on the 6867i. 6867i Phone Features • 3.5” QVGA color TFT LCD with backlight • Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer • USB 2.
IP Phone Models 6867i Key Description Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings.
IP Phone Models Key Description Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed information about the selected contact. Left Softkeys - 6 programable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - 4 programmable keys that support up to 18 functions.
IP Phone Models Model 6869i IP Phone This section provides brief information about the Model 6869i IP Phone. It includes a list of features and describes the hard keys on the 6869i. 6869i Phone Features • 4.3” QVGA color TFT LCD with backlight • Built-in-two-port, 10/100/1000 Gigabit Ethernet switch - lets you share a connection with your computer • USB 2.
IP Phone Models 6869i Key Description Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings.
IP Phone Models Key Description Top Softkeys - 12 programable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - 5 programmable keys that support up to 24 functions. These keys also act as state-based keys allowing you to easily perform context-senstive functions during specific states (i.e. when the phone is an idle, connected, incoming, outgoing, or busy state).
Firmware Installation Information Firmware Installation Information Description The firmware setup and installation for the IP phone can be done using any of the following: • Phone User Interface via the keypad (Phone UI) • Mitel Web-based user interface (Mitel Web UI) When the IP phone is initialized for the first time, DHCP is enabled by default.
Firmware and Configuration Files Firmware and Configuration Files Description By default on startup, the phone downloads its firmware and configuration files from the configuration server you have set; or you can manually download the firmware from the configuration server. The phone supports TFTP, FTP, HTTP and HTTPS configuration servers. Note: Automatic download is dependant on your configuration server setup.
Firmware and Configuration Files Reference For more information about loading language files and using the various languages on the IP phone, see Chapter 5, the section, “Language” on page 5-36. Configuration File Precedence Mitel IP phones can accept three sources of configuration data: • The server configuration most recently downloaded/cached from the configuration server files, aastra.cfg/ .cfg/.cfg (or the aastra.tuz/.tuz/.
Firmware and Configuration Files Multiple Configuration Server Support An Administrator has the option of specifying whether the phones get their firmware file, CSV directory files, language packs, TLS certificate files, 802.1x certificate files, and HTTPS files from the original configuration server or from another server in the network. This feature allows you to specify the URL of other servers from which the phone can get this information.
Firmware and Configuration Files Specifying a Server to Download Firmware Files You can use the following parameter to specify a server other than the original configuration server from which the phones get their firmware: • firmware server Configuration Files For the specific parameter(s) you can set in the configuration files, see Appendix A, the section, “Multiple Configuration Server Settings” on page A-23. CSV Directory Files, Language Packs, TLS Certificates, 802.
Firmware and Configuration Files Specifying a Server Using Existing Parameters on the IP Phones The following table provides the parameters on the phone that you can use to download CSV directory files, language packs, TLS certificates, 802.1x certificates, and HTTPS files from the original configuration server OR from another server in the network.
Firmware and Configuration Files Examples CSV Directory Files The following example downloads no directory: directory 1: The following example downloads a company directory from the original configuration server: directory 1: companylist.csv The following example downloads a company directory file from the specified server in the “path” directory: directory 1: tftp://10.30.102.158/path/companylist.csv Note: To download a specific file, the string value MUST HAVE A FILENAME at the end of the string.
Firmware and Configuration Files HTTPS User Certificate Files The following example downloads no HTTPS user certificate files: https user certificates: The following example downloads the HTTPS user certificates for the phone from the original configuration server. https user certificates: trustedCerts.pem The following example uses FTP to download the firmware file “user.crt.pem” (https user certificate file) from the “test1” directory on server 12.43.33.234 using port 50.
Chapter 2 Configuration Interface Methods About this Chapter This chapter describes the methods you, as an Administrator, can use to configure the IP phones. Note: Features, characteristics, requirements, and configuration that are specific to a particular phone model are indicated where required in this guide.
Configuration Methods Configuration Methods Description You can use the following to setup and configure the IP phone: • IP phone UI • Mitel Web UI • Configuration files Note: Not all parameters are available from all three methods. For more information about configuring the phone, see Chapter 4, Chapter 5, and Chapter 6. The following paragraphs describe each method of configuring the IP Phone.
Configuration Methods This document describes the administrator options only. For a description of the user options in the "Options List", see your IP Phone User Guide. The following illustrations indicate the location of the Options Key on each phone model. Options Key 6865i 6863i 6869i 6867i Using the Options Key on the 6863i/6865i 1. Press the Options key on the phone to enter the Options List. 2. Use the 5 and2 to scroll through the list of options. 3.
Configuration Methods Mitel Web UI An administrator can setup and configure the IP phone using the Mitel Web UI. The Mitel Web UI supports Internet Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape. Note: An Administrator can enable or disable the Mitel Web UI for a single phone or all phones in a network. For more information about enabling/disabling the Mitel Web UI, see “Enabling/Disabling the Mitel Web UI” on page 2-11.
Configuration Methods Non-Blocking HTTP Connections The IP Phones support a non-blocking HTTP connection feature. This feature allows the user to continue using the phone when there is a delay during an HTTP connection while the phone is waiting for the HTTP server to respond. This feature also allows a user to abort the connection and perform other operations on the phone (which will abort the HTTP connection automatically).
Configuration Methods Accessing the Mitel Web UI Use the following procedure to access the Mitel Web UI. 1. Open your web browser and enter the phone’s IP address or host name into the address field. The following is an example of the Login screen that displays. IP address or host name 2-6 41-001561-00 REV00 – 10.
Configuration Methods 2. Enter your username and password and click OK. Note: For an administrator, the default username is “admin” and the password is “22222”. For a user, the default username is “user” and the password field is left blank. The IP phones accept numeric passwords only. The Status window displays for the IP phone you are accessing. The following illustration is an example of a Status screen for the 6867i IP phone. 3. You can logout of the Mitel Web UI at any time by clicking Log Off.
Configuration Methods Operation The Operation section provides the following options: Heading Description User Password Allows you to change user password. (Applicable to User and Administrator) Phone Lock Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password. Note: You can also configure a softkey to use for locking/unlocking the phone.
Configuration Methods Basic Settings The Basic Settings section provides the following options: Heading Description Preferences Allows you to set the following General specifications on the IP phone.
Configuration Methods Advanced Settings (Applicable to Administrator Only) The Advanced Settings section provides the following options: Heading Description Network Allows you to set Basic Network Settings, Advanced Network Settings, HTTPS Settings, Type of Service DSCP, and VLAN settings.
Configuration Methods Enabling/Disabling the Mitel Web UI The Mitel Web UI is enabled by default on the IP phones. A System Administrator can disable the Mitel Web UI on a single phone or on all phones if required using the configuration files. System Administrators can also disable Users ability to login to the Mitel Web UI. With the Mitel Web UI disabled, users will still be able to lock/unlock the phone with a PIN from the IP Phone. Administrators can disable the user Web UI using the configuration file.
Configuration Methods Configuration Files 1. Using a text-based editing application, open the configuration file for the phone, for which you want to configure the CSV directory list (either aastra.cfg, .cfg, .cfg or all three). 2. Enter the required configuration parameters followed by the applicable value. For example, directory 1: company_directory directory 2: my_personal_directory 3. Save the changes and close the configuration file. 4.
Configuration Methods As an example, the following table describes how the parameter “sip proxy ip” is handled by the phone during phone bootup when either the “ ^ “ (default parameter) is used or the “ ! “ (locked parameter) is used. IF THEN new .cfg file is loaded to the phone with “^sip proxy ip” and any other parameter(s) from the file specifying a “ ^ “ the “^sip proxy ip” and any other “ ^ “ parameters are overwritten if previously changed by the user. new .
Configuration Methods With this configuration, on the Web UI, the "sip proxy ip" and "sip registrar ip” parameters cannot be modified (they are grayed out), and the value is "pbx.mitel.com" since .cfg has overwritten aastra.cfg. The "sip proxy port" and "sip registrar port" parameters can be modified through Web UI because .cfg has overwritten .cfg and aastra.cfg. On the Web UI, the value for these parameters is 5064.
Chapter 3 Administrator Options About this Chapter The IP phones provide specific options on the IP Phone that only an Administrator can access. These options are password protected and allow an Administrator to change or set features and configuration information as required. For all models, an Administrator can use the IP Phone UI, the Mitel Web UI, or the configuration files to enter and change values.
Administrator Level Options Administrator Level Options Description There are options on the IP phone that both a User and Administrator can access. However, there are specific options that an Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network. An Administrator can access and manage these options using the IP Phone UI, the Mitel Web UI, or the configuration files.
Administrator Level Options References For information about all other user options in the “Options Menu”, see your IP Phone User Guide.
Administrator Level Options Configuring the Simplified IP Phone UI Options Menu You can enable the simplified IP Phone UI Options menu using the configurations files only. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Simplified IP Phone UI Options Menu” on page A-7. Mitel Web UI Options An Administrator can configure specific options using the Mitel Web UI.
Administrator Level Options The following are options that an Administrator can configure in the Mitel Web UI (and are not available for the User to configure): • Operation->Reset – Restore to Factory Defaults – Remove Local Configuration Settings • Basic Settings->Preferences->General – Local Dial Plan – Send Dial Plan Terminator – Digit Timeout (seconds) • Basic Settings->Preferences->Outgoing Intercom Settings (User can configure this via the Mitel Web UI if enabled by an Administrator) • Basic Settings-
Administrator Level Options Configuration File Options An Administrator can enter specific parameters in the configuration files to configure the IP phones. All parameters in configuration files can only be set by an administrator. References For a procedure on using the configuration files, see Chapter 2, the section, “Configuration Files (Administrator Only)” on page 2-1. For a description of each parameter you can enter in the configuration files, see Appendix A, “Configuration Parameters.
Administrator Level Options Phone Status for 6867i and 6869i IP Phones • Phone Info – Displays information about the platform, firmware, and boot version that is currently installed on the IP phone. • Accessory Info – Displays firmware information about any accessories currently attached to the phone. • Network – IP Address – Displays the IP address of the phone. – MAC Address – Displays the MAC address of the phone.
Administrator Level Options The following is a description of the information on the Status screen: • Network Status – Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses. Information in this field includes Link State, Negotiation, Speed, and Duplex for Port 0 and Port 1. • Hardware Information – Displays the current IP phone platform and the revision number.
Administrator Level Options Restarting Your Phone As System Administrator, there may be times when you need to restart a phone. The Restart option allows you reboot the phone when required. A reset may be necessary when: • There is a change in your network, OR • To re-load modified configuration files, OR • If the settings for the IP phone on the IP PBX system have been modified. You can restart the phone using the IP Phone UI or the Mitel Web UI.
Administrator Level Options Set Phone to Factory Defaults/Erase Local Configuration You can set phones to their factory default setting or remove a local phone’s configuration using the IP Phone UI or the Mitel Web UI. Setting Factory Defaults on the Phone Factory default settings are the settings that reside on the phone after it has left the factory. The factory default settings on the phone sets the factory defaults for all of the settings in the aastra.cfg, .cfg, .
Administrator Level Options Erasing the Phone’s Local Configuration You can reset the IP Phone’s local configuration if required. The local configuration is the last updated configuration you performed using the IP Phone UI or the Mitel Web UI. Performing this action results in losing all recently user-modified settings. For more information about local configuration, see Chapter 1, the section, “Configuration File Precedence” on page 1-18.
Administrator Level Options Basic Settings An Administrator has access to specific Basic Setting options to configure and manage the IP Phone in the network. The following sections identify the options available to an Administrator only, or where indicated, to a User and Administrator. These tables also identify whether you can configure them using the Mitel Web UI, IP Phone UI, or the configuration files.
Administrator Level Options Parameter in Mitel Web UI Parameter in Configuration Files Description XML Beep Support xml beep notification Enables or disables the playing of a beep to indicate a status on the phone. When the phone receives a status message, the BEEP notifies the user that the message is displaying. Note: This option can be set by both Users and Administrators. Status Scroll Delay (seconds) For more information on this feature, see “XML Beep Support” on page 5-60.
Administrator Level Options Parameter in Mitel Web UI Parameter in Configuration Files Description Call Waiting Tone Period call waiting tone period Specifies the time period, in seconds, that the call waiting tone is audible on an active call when another call comes in. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter. For example, if set to “30” the call waiting tone plays every 30 seconds.
Administrator Level Options Incoming/Outgoing Intercom Calls The Incoming/Outgoing Intercom Call settings on the IP Phone specify whether the IP phone or the server is responsible for notifying the recipient that an Intercom call is being placed. These settings also specify the prefix code for server-side Intercom calls, and specifies the configuration to use when making the Intercom call.
Administrator Level Options Group Paging RTP Settings Parameter in Mitel Web UI Parameter in Configuration Files Paging Listen Addresses paging group listening Note: This option can be set by both Users and Administrators. Description Allows you to specify up to 5 listening multicast addresses to send/receive a Real Time Transport Protocol (RTP) stream to/from these pre-configured multicast addresses without involving SIP signaling.
Administrator Level Options Ring Tones Parameter in IP Phone UI Parameter in Mitel Web UI Parameter in Configuration Description Files Tone Set Tone Set tone set Note: This option can be set by both Users and Administrators. Ring Tone For more information on this feature, see “Ring Tones and Tone Sets” on page 5-85. Global Ring Tone ring tone Note: This option can be set by both Users and Administrators.
Administrator Level Options Parameter in Mitel Web UI Parameter in Configuration Files Description Auto Call Distribution alert auto call distribution When an "alert-acd" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone. For more information on this feature, see “Priority Alerting” on page 5-91.
Administrator Level Options Directed Call Pickup Parameter in Mitel Web UI Parameters in Configuration Files Description Directed Call Pickup directed call pickup Enables or disables the use of "directed call pickup" feature. For more information on this feature, see “Directed Call Pickup (BLF or XML Call Interception)” on page 5-97. N/A enhanced directed call pickup Enables or disabled the use of the “enhanced directed call pickup” feature.
Administrator Level Options Time and Date Parameter in IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Time Format Time Format time format Note: This option can be set by both Users and Administrators. Date Format Date Format date format N/A time zone name NTP Time Servers time server disabled Time Server 1 time server1 Note: This option can be set by both Users and Administrators.
Administrator Level Options Live Dialpad Parameter in IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Live Dialpad N/A live dialpad Note: This option can be set by a User via the IP Phone UI and by an Administrator via the IP Phone UI and the configuration files. Description This parameter turns the “Live Dialpad” feature ON or OFF. For more information on this feature, see “Live Dialpad” on page 5-35.
Administrator Level Options Parameter in Mitel Web UI Parameter in Configuration Files Description Input Language input language Allows you to specify the language to use for inputs on the IP Phone. Entering a language value for this parameter allows users to enter text and characters in the IP Phone UI, Mitel Web UI, and in XML applications via the keypad on the phone, in the language(s) specified. Note: This option can be set by both Users and Administrators.
Administrator Level Options Account Configuration The IP phones have a DND and CFWD feature that allows an Administrator and User to configure “do not disturb” and “call forwarding” by account. You can set specific modes for the way you want the phone to handle DND and CFWD.
Administrator Level Options Custom Ringtones The IP phones support up to eight custom ringtones. Administrators can install ringtones on the phone using the configuration files or the Web UI and users can then simply select a ringtone on the phone to use as their incoming call ringtone. Reference For more information about custom ring tones, see Custom Ring Tones on page 5-89. Network Settings The following paragraphs describe the network parameters you can configure on the IP phone.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Description Files Subnet Mask Subnet Mask subnet mask Subnet mask defines the IP address range local to the IP phone. To assign a static subnet mask, disable DHCP. For more information, see “Configuring Network Settings Manually” on page 4-18. Gateway Gateway default gateway The IP address of the network’s gateway or default router IP address.
Administrator Level Options Advanced Network Settings Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Description Files DHCP User Class N/A dhcp userclass Specifies the User Class DHCP Option 77 that the phone sends to the configuration server with the DHCP Request packet. Note: If you specify a value for this parameter, you must restart your phone for the change to take affect. Any change in its value during start-up results in an automatic reboot.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Description Files NAT RTP Port NAT RTP Port sip nat rtp port Indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router. The RTP port is used for sending DTMF tones and for the audio stream. Your network administrator may close some ports for security reasons.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Description Files N/A TURN Password sip turn pass Password that a user must enter when accessing an account on the TURN server. Note: The NAT IP configuration parameters take precedence over the STUN and TURN parameters. For more information, see Chapter 4, “STUN and TURN Protocols” on page 4-27.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Cert Validation Validate Certificates https validate certificates Enables or disables the HTTPS validation of certificates on the phone. When this parameter is set to 1, the HTTPS client performs validation on SSL certificates before accepting them.
Administrator Level Options Type of Service (ToS), DSCP Advanced Network Settings include Type of Service (ToS) and Differentiated Services Code Point (DSCP) for the IP phones. Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Type of Service SIP SIP tos sip The Differentiated Services Code Point (DSCP) for SIP packets. For more information, see Chapter 4, “Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS” on page 4-37.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Description Files SIP Priority RTP Priority RTCP Priority SIP Priority RTP Priority RTCP Priority tos priority map This parameter is based on the Type of Service (ToS), Differentiated Services Code Point (DSCP) setting for SIP (tos sip parameter), RTP (tos rtp parameter) and RTCP (tos rtcp parameter).
Administrator Level Options Basic SIP Authentication Settings Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Screen Name Screen Name sip screen name (global) Name that displays on the idle screen. Valid values are up to 20 alphanumeric characters. (Global and Per-Line) sip lineN screen name (per-line) For more information, see Chapter 4, “Basic SIP Settings” on page 4-49.
Administrator Level Options Basic SIP Network Settings Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Proxy Server Proxy Server sip proxy ip (global) IP address of the SIP proxy server. Up to 64 alphanumeric characters. sip lineN proxy ip (per-line) For more information, see Chapter 4, “Basic SIP Settings” on page 4-49. sip proxy port (global) SIP proxy server’s port number. Default is 0.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Registrar Port Registrar Port sip registrar port (global) SIP registrar’s port number. Default is 0. (Global and Per-Line) sip lineN registrar port (per-line) N/A Backup Registrar Server sip backup registrar ip (global) (Global and Per-Line) N/A Backup Registrar Port For more information, see Chapter 4, “Basic SIP Settings” on page 4-49.
Administrator Level Options Parameter in Mitel Web UI Parameters in Configuration Files Description N/A sip missed call summary subscription period Specifies the amount of time, in seconds, that the phone uses the Missed Calls Summary Subscription feature. This parameter is always enabled with a default value of 86400 seconds. When the phone reaches the limit set for this parameter, it sends the subscription again.
Administrator Level Options Parameter in Mitel Web UI Parameters in Configuration Files Description Transport Protocol sip transport protocol The protocol that the IP phone uses to send out SIP messages. Notes: • If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls” is enabled. If it is enabled, the phone uses Persistent TLS on the connection. If “sips persistent tls” is disabled, then the phone uses TLS on the connection.
Administrator Level Options Parameter in Mitel Web UI Parameters in Configuration Files Description Registration Renewal Timer sip registration renewal timer The threshold value, in seconds, prior to expiration, that the phone renews registrations. The phone will automatically send registration renewals halfway through the registration period, unless half-way is more than the threshold value.
Administrator Level Options Parameter in Mitel Web UI Parameters in Configuration Files Description Whitelist Proxy sip whitelist This parameter enables/disables the whitelist proxy feature, as follows: • Set to 0 to disable the feature. • Set to 1 to enable the feature. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only. The IP phone rejects any call requests from an untrusted proxy server.
Administrator Level Options Codec Preference List You can configure the following codec preference list settings. Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Description Files N/A Basic Codecs (G.711 u-Law, G.711 a-Law, G.729) sip use basic codecs Enables or disables basic codecs. Enabling this parameter allows the IP phone to use the basic Codecs when sending/receiving RTP packets. Valid values are 0 (disabled) and 1 (enabled). Default is 0 (disabled).
Administrator Level Options Line Settings An administrator can configure multiple lines on the IP phone with the same SIP network configuration (global) or a different SIP network configuration (per-line). The following table provides the number of lines available for each IP phone model.
Administrator Level Options Softkeys, Programmable Keys, Expansion Module Keys A user or administrator can assign specific functions to softkeys, programmable keys, or expansion module keys. The available keys for configuration depend on the IP phone model as shown in the following table.
Administrator Level Options Action URI Description Connected Specifies the URI for which the phone executes an HTTP GET when it goes into the “connected” state. This includes regular phone calls, intercom calls, paging calls, RTP streaming, and the playing of a WAV file. It is also triggered when the phone establishes the second leg of a 3-way call.
Administrator Level Options Configuration Server Settings The configuration server stores the firmware images, configuration files, and software when performing software upgrades to the IP phone.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Select TFTP Use Alternate TFTP use alternate tftp Enables or disables the alternate TFTP server. Valid values are "0" disabled and "1" enabled. For more information, see Chapter 4, “Configuration Server Protocol” on page 4-80. FTP Server FTP Server ftp server The FTP server’s IP address or network host name.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description Download Server HTTPS Server https server The HTTPS server’s IP address. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign an HTTPS relative path to the HTTPS server. See the next parameter (https path). For more information, see Chapter 4, “Configuration Server Protocol” on page 4-80.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description N/A Maximum Delay auto resync max delay Specifies the maximum time, in minutes, the phone waits past the scheduled time before starting a checksync. For more information, see Chapter 8, the section, “Using the Auto-Resync Feature” on page 8-5. N/A Days auto resync days Specifies the amount of days that the phone waits between checksync operations.
Administrator Level Options TLS Support The IP Phones support a transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message. An Administrator can configure the following parameters for TLS Support.
Administrator Level Options Parameter In IP Phone UI Parameter in Mitel Web UI Parameters in Configuration Files Description N/A Root and Intermediate Certificates Filename sips root and intermediate certificates Allows you to specify the SIP Root and Intermediate Certificate files to use when the phone uses the TLS transport protocol to setup a call.
Administrator Level Options 802.1x Support The IP phones support the IEEE 802.1x Protocol. The 802.1x Protocol is a standard for passing Extensible Authentication Protocol (EAP) over a wired or wireless Local Area Network (LAN). The 802.1x Protocol on the IP phone facilitates media-level access control, and offers the capability to permit or deny network connectivity, control LAN access, and apply traffic policy, based on user or endpoint identity.
Administrator Level Options Troubleshooting The Troubleshooting feature in the Mitel Web UI provides tasks that a system administrator can perform on the IP phones for troubleshooting purposes.
Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features About this Chapter This chapter provides the information required to configure the Network and Global SIP features on the IP Phone. These features are password protected on the IP Phone UI and the Mitel Web UI. This chapter also includes procedures for configuring the Network and Global SIP features via the configuration files, the IP Phone UI, and the Mitel Web UI where applicable.
Overview Overview An administrator can configure the IP Phone Network and SIP options from the phone UI, from the Mitel Web UI, or the configuration files. Administrator level options are password protected in both the IP phone UI and the Mitel Web UI. Note: An administrator has the option of enabling and disabling the use of password protection in the IP phone UI. This is configurable using the configuration files only.
Network Settings Network Settings This section describes the basic network settings on the IP phone which include configuring for: • DHCP • IP Address (of phone) • Subnet Mask (of phone) • Gateway • Primary DNS • Secondary DNS • Hostname • LAN Port • PC Port Pass Thru Enable/Disable • PC Port Basic Network Settings DHCP The IP phone is capable of querying a DHCP server, allowing a network administrator a centralized and automated method of configuring various network parameters for the phone.
Network Settings Enabling/Disabling DHCP Using the Configuration Files Use the following procedure to enable/disable DHCP on the phone using the configuration files. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Network Settings” on page A-7. Enabling/Disabling DHCP Using the IP Phone UI Use the following procedure to enable/disable DHCP on the phone using the IP Phone UI. IP Phone UI For the 6863i/6865i: 1.
Network Settings Enabling/Disabling DHCP Using the Mitel Web UI Use the following procedure to enable/disable DHCP using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. Enable the "DHCP" field by checking the check box. (Disable this field by unchecking the box). 3. Click Save Settings to save your settings.
Network Settings If the parameter is configured as “0” (disabled - default), the phone will send simply a DHCP Option 60 value consisting of the identifier value. If the parameter is configured as “1” (enabled), the phone will send a DHCP Option 60 value consisting of the identifier value, firmware version, and bootrom version. Configuring DHCP Option 60 Settings Using the Configuration Files Use the following procedure to configure DHCP Option 60 settings using the configuration files.
Network Settings Linux Example A System Administrator can enter the following in the DHCP server: option space AastraIPPhone67i; option AastraIPPhone67i.cfg-server-name code 02 = text; option space AastraIPPhone67i; option AastraIPPhone69i.cfg-server-name code 02 = text; Subnet 192.168.1.0 netmask 255.255.255.0 { class "vendor-class-67i" { match if option vendor-class-identifier="AastraIPPhone67i"; vendor-option-space AastraIPPhone67i; option AastraIPPhone67i.cfg-server-name "ftp://username:password@10.
Network Settings Option 43 Redirection and Configuration Server (RCS) Bypass DHCP Option 43 includes the ability to bypass contacting Mitel's Redirection and Configuration Server (RCS), in addition to the previous support of setting the configuration server to contact. A sub-option code 3 uses a boolean value (true or false) that controls whether or not the phone should contact the RCS after a factory default. If this value is set to false, the RCS is not contacted.
Network Settings • If Line 2 is configured with a valid outbound proxy, the phone will retain the configured Line 2 outbound proxy and ignore the Global SIP profile. This allows for Line 2 to be registered to another service with another outbound proxy if required. • If Line 2 is configured for another service but no outbound proxy is wanted/required, administrators should not leave the outbound proxy as undefined (i.e. 0.0.0.0) as the phone will use the outbound proxy located in the Global SIP profile.
Network Settings Configuring Option 43 to Transfer VLAN ID Assignment on a Linux DHCP Server The following example (covering all the phones) illustrates how to configure Option 43 to transfer VLAN ID assignment on a Linux DHCP server. option option option option option space AastraIPPhone; AastraIPPhone.cfg-server-name AastraIPPhone.contact-rcs AastraIPPhone.ActivateVLANHeader AastraIPPhone.
Network Settings IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Hostname. 5. By default, the “Hostname” field is automatically populated with [] of your phone (for example, 53i00085D164435). If you want to change the hostname, enter a hostname for your phone in the “Hostname” field, then press DONE. Valid values are up to 64 alpha-numeric characters.
Network Settings Mitel Web UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. By default, the “Hostname” field is automatically populated with [] of your phone (for example, 53i00085D164435). If you want to change the hostname, enter a hostname for your phone in the “Hostname” field. Valid values are up to 64 alpha-numeric characters. You can use a fully qualified domain name if required. 3. Click Save Settings to save your changes.
Network Settings IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select DHCP Settings. 5. Select DHCP User Class. 6. In the “DHCP User Class” field, enter a DHCP User Class to apply to your phones, then press DONE. Valid values are up to 64 alpha-numeric characters. For example, “admin”. 7. Restart the phone for the change to take affect. For the 6867i/6869i: 1.
Network Settings IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select DHCP Settings. 5. Select Download Options. The following list displays: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66. • Option 43 • Option 66 • Option 159 • Option 160 • Disabled (Ignores all DHCP configuration options (43, 66, 159, 160)) 6.
Network Settings Mitel Web UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. In the “DHCP Download Options” field, select an option to use to override the normal precedence order. Valid values are: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66. • Option 43 • Option 66 • Option 159 • Option 160 • Disabled (Ignores all DHCP configuration options (43, 66, 159, 160)) 3. Click Save Settings to save your changes. 4.
Network Settings Configuring a Download Precedence Using the IP Phone UI Use the following procedure to configure a download precedence using the IP Phone UI. IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select DHCP Settings. 5. Select Download Options. Note: Disabled (Ignores all DHCP configuration options (43, 66, 159, 160)) 6. Select the Disabled option and press Enter.
Network Settings Configuring a Download Precedence Using the Mitel Web UI Use the following procedure to configure a download precedence using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. In the “DHCP Download Options” field, select “Disabled” from the list of options. Note: In the Mitel Web UI, the “Disabled” download option performs the same function as the “-1” in the configuration files (ignores DHCP options). 3.
Network Settings Configuring Network Settings Manually If you disable DHCP on your phone, you need to configure the following network settings manually: • IP Address • Subnet Mask • Gateway • Primary DNS • Secondary DNS Note: If you disable DHCP on the phone, the phone uses the TFTP protocol as the default server protocol. If you want to specify a different protocol to use, see “Configuration Server Protocol” on page 4-80.
Network Settings IP Phone UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select Network > Settings. 5. In the IP Address field, enter the IP address of your phone. The IP Address must be entered in the format 0.0.0.0; for example, 192.168.0.7. 6. In the Subnet Mask field, enter the subnet mask address. For example, 255.255.0.0. 7.
Network Settings There are two Ethernet ports on the rear of the IP phones: LAN Port and PC Port. Using the Mitel Web UI, you can select the type of transmission you want these ports to use to communicate over the LAN.
Network Settings IP Phone UI 6. Select a negotiation method to use on port 0 and press Done. Valid values are: • AutoNegotiation • Full 10Mbps • Full 100Mbps • Full 1000Mbps (applicable for the 6865i) • Half 10Mbps • Half 100Mbps • Half 1000Mbps (applicable for the 6865i) Default is AutoNegotiation. 7. Select PC Port Link. 8. Select a negotiation method to use on port 1and press Done.
Network Settings IP Phone UI 8. Press the Save softkey. 9. Restart the phone for the selection to take affect. Mitel Web UI 1. Click on Advanced Settings->Network->Basic Network Settings. 2. In the “LAN Port” field, select a negotiation method to use on port 0.
Network Settings Network Address Translation (NAT) The protocols used by all IP phones do not interoperate completely with Network Address Translation (NAT). For the IP Phones, specific configuration parameters allow the phone to operate while connected to a network device that enforces NAT. The following is a sample network using a NAT proxy and relevant IP phone configuration parameters. SBC or ALG Proxy/Registrar The phone at IP address 10.10.10.20 is configured to register with the proxy at 63.251.195.
Network Settings IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Static NAT. 5. Select NAT IP. 6. Enter a public IP address of your NAT device in dotted-decimal format. 7. Press Done to save the setting. 8. Select NAT SIP Port. Default is 51620. 9. Enter the public SIP signaling port number of your NAT device. 10. Press Done to save the setting. 11. Select NAT RTP Port. 12.
Network Settings Mitel Web UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. Enter a NAT IP address in the "NAT IP" field. The value must be entered in dotted decimal format. For example, 0.0.0.0. The “NAT IP” is the public IP address of your NAT device. 3. Enter a NAT port in the "NAT SIP Port" field. Default is 51620. The “NAT SIP Port” is the public SIP signaling port number of your NAT device. 4. Enter a NAT port in the "NAT RTP Port" field. Default is 51720.
Network Settings Configuring SIP and TLS Source Ports Using the Configuration Files You use the following parameters to configure SIP and TLS ports for NAT traversal: • sip local port • sip local tls port Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the sections: • “Local SIP UDP/TCP Port Setting” on page A-25. • “Local SIP TLS Port” on page A-26.
Network Settings Mitel Web UI 3. The “Local SIP TLS Port” field has a default value of 5061. Change this value if required to a value greater than 1024 and less than 65535. Note: It is recommended that you avoid the conflict with any TCP ports being used. For example: WebUI HTTP server on 80/tcp and HTTPS on 443/tcp. 4. Click Save Settings to save your changes.
Network Settings Configuring STUN and TURN Servers Using the Configuration Files Note: The NAT IP configuration parameter takes precedence over the STUN and TURN parameters. Use the following parameters to configure STUN and TURN servers in your network.
Network Settings Mitel Web UI 2. In the “STUN Server” field, enter the IP address and/or qualified domain name of the STUN server in your network. You can enter up to 2 values separated by a comma. The first value is the primary and the second value is the backup. For example: 10.50.103.12, stunbackup.mitel.com. The STUN configuration is only used for media (RTP traffic) that goes through the server - not for signaling. (For signaling, you need to enable Rport if the NAT device does not recognized SIP).
Network Settings Interactive Connectivity Establishment (ICE) Support The phones now support the Interactive Connectivity Establishment (ICE) Protocol. ICE makes use of the Session Traversal Utilities for NAT (STUN) protocol and its extension, Traversal Using Relay NAT (TURN). In an ICE environment, two agent endpoints (or two phones communicating at different locations) are able to communicate via the SIP Protocol by exchanging Session Description Protocol (SDP) messages.
Network Settings Configuring HTTPS Client and Server Settings Use the following procedures to configure the HTTPS client and server for the IP phones. Note: To enable or disable the IP phones to use the HTTPS protocol as the configuration server, see the section, “Configuring the Configuration Server Protocol” on page 4-80. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “HTTPS Client and Server Settings” on page A-29.
Network Settings For the 6867i/6869i: IP Phone UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select Configuration Server. 5. In the Download Protocol field, select HTTPS. Configure HTTPS Client 6. In the HTTPS Client Method field, press a client method value to use for HTTPS. Valid values are: • SSL 3.0 (default) • TLS 1.0 Configure HTTPS Server 7.
Network Settings HTTPS Server Certificate Validation The HTTPS client on the IP Phones support validation of HTTPS certificates. This feature supports the following: • Verisign, GeoTrust, Thawte, Comodo, Entrust, and CyberTrust signed certificates • User-provided certificates • Checking of hostnames • SSL Wildcard certificate (i.e. SSL certificate specifying the Common Name as a wildcard [e.g. CN=*.company.com]) support.
Network Settings The following error descriptions are now available: • No Certificate • Bad Certificate • Unsupported Certificate • Certificate Revoked • Certificate Expired • Certificate Unknown Configuring HTTPS Server Certificate Validation An Administrator can configure HTTPS Server Certificate Validation using the configuration files, the IP Phone UI, or the Mitel Web UI. Use the following procedures to configure the HTTPS server certificate validation on the IP phones.
Network Settings IP Phone UI Enable/Disable HTTPS Validate Hostname 11. Select Check Hostnames. 12. Press Change to toggle the “Check Hostnames” field to “Yes” or “No”. 13. Press DONE to save the change and return to the Certificates screen. Note: This change is immediately applied after pressing DONE. For the 6867i/6869i: IP Phone UI 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4.
Network Settings Mitel Web UI 1. Click on Advanced Settings->Network->HTTPS Settings. HTTPS Validation Certificate Parameters 2. The “Validate Certificates” field is enabled by default. To disable validation of certificates, click the check mark in the box to clear the check mark. When this parameter is enabled, the HTTPS client performs validation on SSL certificates before accepting them. Notes: • This parameter is immediately applied after clicking the SAVE SETTINGS button.
Network Settings By configuring specific VLAN parameters, the IP phones have the capability of adding and removing tags, and processing the ID and priority information contained within the tag. Note: All latest VLAN functionality is backwards compatible with IP Phone Releases 1.3 and 1.3.1. VLAN on the IP phones is disabled by default. When you enable VLAN, the IP phone provides defaults for all VLAN parameters.
Network Settings Notes: • In order for the software to successfully maintain connectivity with a network using VLAN functionality, the IP phone reboots if you modify the "tagging enabled" (VLAN Enable in the Web UI), "vlan id", or "vlan id port 1" parameters.
Network Settings The following table shows the DSCP range/VLAN priority mapping: DSCP Range VLAN Priority 0-7 0 8-15 1 16-23 2 24-31 3 32-39 4 40-47 5 48-55 6 56-63 7 The following table identifies the default DSCP values for the protocols: Protocol Name Default DSCP Values in the ToS Field sip 26 rtp 46 rtcp 46 Configuring Type of Service (ToS)/DSCP (optional) Use the following procedures to configure ToS/DSCP on the IP phone. Note: ToS/DSCP is enabled by default.
Network Settings IP Phone UI 6. Enter a value for “Type of Service SIP”. Default is 26. or Enter a value for “Type of Service RTP”. Default is 46. or Enter a value for “Type of Service RTCP”. Default is 46. Valid values are 0 to 63.
Network Settings Mitel Web UI 1. Click on Advanced Settings->Network->Type of Service DSCP. 2. Select a Protocol field: • “SIP” or • “RTP” or • “RTCP” 3. Enter a value from 0 to 63. Default values are as follows: • SIP = 26 • RTP = 46 • RTCP = 46 Note: If you change the ToS/DSCP setting for a Protocol, and VLAN is enabled, you will need to map the applicable priority to the Protocol setting as shown in the first table in “DSCP Range/VLAN Priority Mapping” on page 4-38.
Network Settings For the 6863i/6865i: IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings. 4. Select Ethernet and VLAN. To globally enable/disable VLAN and set priority for non-IP packets: 5. Select VLAN Settings. 6. Select VLAN. 7. Select Enable. 8. Press Done or Set to save the changes. 9. Select LAN Port VLAN. 10. Select Other Priority and enter a non-IP priority value from 0 to 7 for non-IP packets.
Network Settings IP Phone UI 20. Select PC Port VLAN ID and enter a value from 1 to 4095 to specify the VLAN ID for the PC Port. Default is 4095. Note: Setting the PC Port VLAN ID to 4095 and LAN Port VLAN ID to any ID from 1 to 4094 will allow frames from the LAN port (containing a VLAN ID) to be untagged before being forwarded to the PC port and frames from the PC port (without a VLAN ID) to be tagged with the configured VLAN ID before being forwarded to the LAN port.
Network Settings IP Phone UI 10. In the LAN Port VLAN > RTCP Priority field, enter a value from 0 to 7 to specify the RTCP priority for the LAN Port. Default is 5. To set VLAN ID and priority for PC Port (Port 1): 11. In the PC Port VLAN > PC Port VLAN ID field, enter a value from 1 to 4095 to specify the VLAN ID for the LAN Port. Default is 4095.
Network Settings Mitel Web UI 1. Click on Advanced Settings->Network->VLAN. To globally enable/disable VLAN and set priority for non-IP packets: 2. Enable VLAN by checking the VLAN Enable field check box. (Disable this field by unchecking the check box). 3. With VLAN enabled, select the priority (0 to 7) for non-IP packets in the Priority, Non-IP Packet field. 4. Enable or disable VLAN HPQ by checking or unchecking the HPQ Enable field check box.
Network Settings Mitel Web UI 6. Choose a VLAN Protocol (SIP Priority, RTP Priority, and/or RTCP Priority), and select a priority for the associated Protocol. Valid values are 0 to 7, Defaults are as follows: • SIP Priority = 3 • RTP Priority = 5 • RTCP Priority = 5 To set VLAN ID and priority for the PC Port (Port 1): 7. Enter a VLAN ID value from 1 to 4095 in the VLAN ID field. Default is 4095.
Network Settings Configuring Rport Using the Configuration Files Use the following procedures to configure Rport on your phone. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Rport Setting” on page A-25. Configuring Rport Using the Mitel Web UI Use the following procedure to configure Rport on your phone using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2.
Network Settings Use the following procedure to enable/disable the NTP server using the IP Phone UI. IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Timer Server 1, Timer Server 2, or Time Server 3. 5. Enter the IP Address (in dotted decimal) or qualified domain name for the Time Server. 6. Press Done to save the change. For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2.
Global SIP Settings Global SIP Settings Description The IP phone uses the information in the Global Session Initiation Protocol (SIP) settings to register at the IP PBX. The IP phone configuration defines network and user account parameters that apply globally to all SIP lines. Since not all SIP lines are necessarily hosted using the same IP-PBX/server or user account, additional sets of per-line parameters can also be defined for network and user accounts.
Global SIP Settings SIP Global Parameters IP Phone UI Parameters Mitel Web UI Parameters Configuration File Parameters • • • • • • • • • Screen Name Screen Name 2 Phone Number Caller ID Authentication Name Password BLA Number Line Mode Call Waiting (see Chapter 5, “Configuring Operational Features”) • • • • • • • • • • • • • • • • • • • • • • • Proxy Server Proxy Port Backup Proxy Server Backup Proxy Port Outbound Proxy Server Outbound Proxy Port Backup Outbound Proxy Backup Outbound Proxy Port Regis
Global SIP Settings SIP Per-Line Parameters IP Phone UI Parameters Mitel Web UI Parameters Configuration File Parameters • • • • • • • • • Screen Name Screen Name 2 Phone Number Caller ID Authentication Name Password BLA Number Line Mode Call Waiting (see Chapter 5, “Configuring Operational Features” • • • • • • • • • • • • • • • • • • • • • • • Proxy Server Proxy Port Backup Proxy Server Backup Proxy Port Outbound Proxy Server Outbound Proxy Port Backup Outbound Proxy Server Backup Outbound Proxy Po
Global SIP Settings SIP Password Masking The “mask sip password” configuration parameter can be used to mask a user’s SIP account password in the server.cfg and local.cfg files (downloaded from the IP phone’s Web UI troubleshooting page for debug purposes). The parameter is disabled by default. Configuring SIP Password Masking Use the following procedure to configure SIP password masking using the configuration files.
Global SIP Settings SIP Outbound Support The IP Phones support draft-ietf-sip-outbound-15. That specification describes how a SIP User Agent (UA) behind a firewall, reuses an existing connection (usually the REGISTER outbound connection) for the inbound request if the proxy supports it. The UA uses keep-alive packets to monitor the connection status.
Global SIP Settings SIP Outbound Enabled and backup proxy and backup registrar configured, • Establishes flow to the primary proxy and registrar. • If the flow to the primary registrar fails, the phone: – establishes flow to the backup registrar. – registers to the backup registrar. – attempts to reestablish flow to the primary registrar in the background. – When the primary registrar comes back up, the phone unregisters from the backup and registers with the primary.
Global SIP Settings Use the following procedure to configure backup outbound proxies. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Backup Outbound Proxy (Global Settings)” on page A66 and “Backup Outbound Proxy (Per-line Settings)” on page A-75. Limitations The following are limitations with this feature: • Keep-alive mechanisms shall be limited to IPv4 only.
Global SIP Settings Configuring Basic SIP Authentication Settings You can configure SIP authentication settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP Basic, Global Settings” on page A-59 or “SIP Basic, PerLine Settings” on page A-67.
Global SIP Settings IP Phone UI For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey. 3. Enter the Administrator password using the keypad. Default is “22222”. 4. Select SIP > User. 5. In the User Name field, enter the username that appears in the name field of the SIP URI. This user name is also used for registering the phone at the registrar. Note: The IP phones allow usernames containing dots (“.”).
Global SIP Settings Mitel Web UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. Or, for per-line configuration, click on Advanced Settings->Line N (1-9)->Basic SIP Authentication Settings. Configure SIP authentication settings: 2. In the "Screen Name" field, enter the screen name that displays on the idle screen. 3. In the "Screen Name 2" field, enter the text you want to display on the phone under the “Screen Name” on the idle screen.
Global SIP Settings Mitel Web UI Configure Global Call Waiting 10. The "Call Waiting" field is enabled by default. To disable call waiting on a global basis, uncheck this box. For more information about setting the call waiting parameters, see Chapter 5, the section, “Call Waiting” on page 5-55. Configure Per-Line Call Waiting 11. The "Call Waiting" field is set to “Global” by default. To enable call waiting for a specific line, select “enabled” from the list in this field.
Global SIP Settings For the 6863i/6865i: IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select SIP Settings. Configuring Proxy IP and Proxy Port 4. Select Proxy IP/Port. 5. Enter an IP address or fully qualified host name in the Proxy Server field. Default is 0.0.0.0. 6. Enter a Proxy Port number in the Proxy Port field for accessing the SIP proxy server. Default is 0. 7. Press Done to save the changes.
Global SIP Settings IP Phone UI Configuring Proxy IP and Proxy Port 5. In the Proxy Server field, enter an IP address or fully qualified host name in the Proxy Server field. Default is 0.0.0.0. 6. In the Proxy Port field, enter a Proxy Port number in the Proxy Port field for accessing the SIP proxy server. For example, 5060. Default is 0. Configuring Registrar IP and Registrar Port 7. In the Registrar Server, enter an IP address or fully qualified host name in the Registrar Server field. Default is 0.
Global SIP Settings Mitel Web UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Network Settings. Or, for per-line configuration, click on Advanced Settings->Line N (1-9)->Basic SIP Network Settings. 2. In the "Proxy Server" field, enter an IP address or fully qualified host name of the SIP proxy server. 3. In the "Proxy Port" field, enter a port number for accessing the SIP proxy server. 4.
Global SIP Settings Mitel Web UI 8. In the "Backup Outbound Proxy Server" field, enter the backup SIP outbound proxy server IP address or fully qualified domain name. 9. In the "Backup Outbound Proxy Port" field, enter the port on the IP phone that allows SIP messages to be sent to the backup outbound proxy server. 10. In the "Registrar Server" field, enter an IP address or fully qualified host name for the SIP registrar server. A global value of 0.0.0.0 disables registration.
Global SIP Settings Mitel Web UI Parameters Configuration File Parameters Local SIP UDP/TCP Port (see page 4-25) sip local port (see page 4-25) Local SIP TLS Port (see page 4-25) sip local tls port (see page 4-25) Registration Failed Retry Timer sip registration retry timer Registration Timeout Retry Timer sip registration timeout retry timer Registration Renewal Timer sip registration renewal timer N/A sip subscription timeout retry timer N/A sip subscription failed retry timer BLF Subscrip
Global SIP Settings Mitel Web UI 1. For Global configuration, click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. Or for per-line configuration, click on Advanced Settings->Line N. 3. Enable the "Explicit MWI Subscription" field by checking the check box. (Disable this field by unchecking the check box. Default is disabled).
Global SIP Settings Mitel Web UI 6. Enable the “AS-Feature-Event Subscription” field by checking the check box. (Disable this field by unchecking the check box. Default is disabled). This feature enables or disables the specified line with the BroadSoft’s server-side DND, CFWD, or ACD features. For more information about this feature, see Chapter 6, the section, “As-Feature-Event Subscription” on page 6-10. Note: The “AS-Feature-Event Subscription” feature is configurable on a global or per-line basis.
Global SIP Settings Mitel Web UI 17. In the "Registration Renewal Timer" field, enter the threshold value, in seconds, prior to expiration, that the phone renews registrations. The phone will automatically send registration renewals half-way through the registration period, unless half-way is more than the threshold value.
Global SIP Settings Mitel Web UI 24. Enable the "XML SIP Notify" field by checking the check box. (Disable this field by unchecking the check box. Default is disabled). Enabling this parameter allows the phone to accept or reject an aastra-xml SIP NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone.
Global SIP Settings For example, if the RTP base port value is 5000, the first voice patch sends RTP on port 5000 and RTCP on port 5001. Additional calls would then use ports 5002, 5003, etc. You can configure the RTP port on a global-basis only, using the configuration files, the IP Phone UI, or the Mitel Web UI. Basic Codecs (G.711 u-Law, G.711 a-Law, G.729) CODEC is an acronym for COmpress-DECompress. It consists of a set of instructions that together implement one or more algorithms.
Global SIP Settings Optional parameters have also been created to configure this feature. Administrators can enable the feature by using the “sip amr codec payload format”, which specifies the payload format for AMR/AMR-WB. AMR/AMR-WB can operate in either bandwidth-efficient mode (0) or in octet-aligned mode (1), depending on the value configured.
Global SIP Settings Customized Codec Preference List You can also configure the IP phones to use preferred codecs. To do this, you must enter the payload value (payload), the packetization time in milliseconds (ptime), and enable or disable silence suppression (silsupp). Payload is the codec type to be used. This represents the data format carried within the RTP packets to the end user at the destination. The default payload setting is to allow all codecs. You can set payload to use only basic codecs (G.
Global SIP Settings Customized Codec Settings Attribute Value payload Configuration Files Web UI 0 - G711u/8000 8 - G711a/8000 9 - G722/8000 18 - G729/8000 96 - G726-40/8000 97 - G726-24/8000 98 - G726-16/8000 106 - BV16/8000 107 - BV32/16000 110 - G711u/16000 111 - G711a/16000 112 - L16/8000 113 - L16/16000 115 - G726-32/8000 118 - AMR G.722.2 119 - AMR-WB G.722.2 Leave blank for all codecs G.711u (8K) G.711a (8K) G.722 G.729 G.726-40 G.726-24 G.
Global SIP Settings You can specify a customized codec preference list on a global-basis using the configuration files or the Mitel Web UI. Out-of-Band DTMF and DTMF Method The IP phones support out-of-band Dual-Tone Multifrequency (DTMF) mode as referenced in RFC2833. In the Mitel Web UI, you can enable or disable this feature as required. The "out-of-band DTMF" is enabled by default. In out-of-band mode, the DTMF audio is automatically clamped (muted) and DTMF digits are not sent in the RTP packets.
Global SIP Settings Silence Suppression In IP telephony, silence on a line (lack of voice) uses up bandwidth when sending voice over a packet-switched system. Silence suppression is encoding that starts and stops the times of silence in order to eliminate that wasted bandwidth. Silence suppression is enabled by default on the IP phones. The phone negotiates whether or not to use silence suppression. Disabling this feature forces the phone to ignore any negotiated value.
Global SIP Settings Mitel Web UI 1. Click on Advanced Settings->Global SIP->RTP Settings. Global Settings. Click on Advanced Settings->Line ->RTP Settings. Per-Line Settings. 2. Enter an RTP Port Base in the RTP Port field. Default is 3000. The RTP Port indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router. The RTP port is used for sending DTMF tones and for the audio stream.
Global SIP Settings Mitel Web UI 6. In the Codec Preference List, select a codec (with its payload type) you want the phones to use. Valid values are: • All • Basic (G.711 u-law, G.711 a-law, G.729) • G722 • G711u/8K • G711u/16K • G711a/8K • G711a/16K • G729 • G726-16 • G726-24 • G726-32 • G726-40 • BV16 (8K) • BV32 (16K) • L16 (8K) • L16 (16K) • AMR (Licensed feature) • AMR-WB (G.722.2) (Licensed feature) Notes: • Setting Codec 1 to “All” ignores the packetization interval (ptime).
Global SIP Settings RTCP Summary Reports The IP phones include the capability of enabling/disabling the generation of RTCP summary reports using the SIP vqrtcpxr event package. These RTCP summary reports include voice quality statistics according to draft-ietf-sipping-rtcpsummary-05 specifications including packet loss, jitter, and delay statistics, as well as call quality scores.
Global SIP Settings As administrator, you configure Autodial globally, or on a per-line basis, for an IP phone. The line setting overrides the global setting. For example, you can disable Autodial on a specific line simply by setting the line’s autodial number parameter to empty (blank). Warning! Before configuring Autodial on your IP phone: • Any speeddial numbers that you configure on an IP phone are not affected by autodial settings.
Global SIP Settings Mitel Web UI Per-Line Configuration 1. Click on Advanced Settings->Line <1 - 9>->Autodial Settings. 2. Perform one of the following actions: • To allow this line to use the global autodial settings, click on the Use Global Settings parameter to enable it, then click Save Settings to save your changes. • To specify a different autodial configuration for this specific line, disable the Use Global Settings parameter. Then proceed to step 3. 3.
Configuration Server Protocol Configuration Server Protocol You can download new versions of firmware and configuration files from the configuration server to the IP phone using any of the following types of protocols: TFTP, FTP, HTTP, and HTTPS. For each Protocol, you can specify the path for which the configuration files are located on the server. For HTTP and HTTPS, you can also specify the port number to use for downloading the phone configuration.
Configuration Server Protocol IP Phone UI 8. Enter the IP address of the protocol server (in dotted decimal format). Use the following table to configure the applicable server. TFTP Settings • • • • • Select Primary TFTP Enter the IP address or fully qualified domain name of the primary TFTP server. Press Done or Set to save the change. Select Pri TFTP Path. Enter the path name for which the configuration files reside on the TFTP server for downloading to the IP Phone.
Configuration Server Protocol IP Phone UI HTTP Settings • • • • • Select HTTP Server Enter the IP address of the HTTP server. Press Done or Set. Select HTTP Path. Enter the path name for which the configuration files reside on the HTTP server for downloading to the IP Phone. If the IP phone’s files are located in a sub-directory beneath the server’s root directory, the relative path to that sub-directory should be entered in this field. Enter the path name in the form folderX\folderX\folderX.
Configuration Server Protocol IP Phone UI 5. In the Download Protocol field,select the protocol you want the phone to use for downloading from the configuration server. Valid values are: • TFTP (Default) • FTP • HTTP • HTTPS The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. 6. After selecting the download protocol, you must identify specific parameters for that specific protocol. 7.
Configuration Server Protocol Mitel Web UI 1. 4-84 Click on Advanced Settings->Configuration Server. 41-001561-00 REV00 – 10.
Configuration Server Protocol Mitel Web UI 2. Select the protocol from the "Download Protocol" list box. Valid values are TFTP, FTP, HTTP, and HTTPS. Default is TFTP. The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. Use the following table to configure the applicable server. TFTP • Enter an IP address or fully qualified domain name in the "TFTP Server" field.
Chapter 5 Configuring Operational Features About this Chapter The IP phones have specific operational features you can configure to customize your IP phone. This chapter describes each feature and provides procedures for configuring your phone to use these features.
About this Chapter Topic Page Call Waiting page 5-55 Stuttered Dial Tone page 5-59 XML Beep Support page 5-60 Status Scroll Delay page 5-61 Switch Focus to Ringing Line page 5-62 Call Hold Reminder During Active Calls page 5-63 Call Hold Reminder (on Single Hold) page 5-64 Call Hold Reminder Timer & Frequency page 5-65 Preferred Line and Preferred Line Timeout page 5-66 Goodbye Key Cancels Incoming Call page 5-67 Message Waiting Indicator Line page 5-69 Customizable Message Waiting I
About this Chapter Topic Page BLF Subscription Period page 5-131 BLF/Xfer and Speeddial/Xfer Keys page 5-132 Speeddial/Conference Key page 5-135 Automatic Call Distribution (ACD) (for Sylantro/BroadWorks Servers) page 5-137 Do Not Disturb (DND) page 5-140 Bridged Line Appearance (BLA) page 5-147 BLA Support for Third-Party Registration page 5-151 P-Preferred Identity Header for BLA Accounts page 5-152 BLA Support for Message Waiting Indicator (MWI) page 5-152 Shared Call Appearance (SCA)
Operational Features Operational Features Description This section describes the operational features managed and configured by a System Administrator. User Passwords A user or an administrator can change the user passwords on the phone using the configuration files, the IP phone UI, or the Mitel Web UI. Use the following procedures to change the user password. Note: The IP phones support numeric characters only in passwords.
Operational Features IP Phone UI 5. Press on the “Re-enter Password” text box, and re-enter the user password. 6. Press Save. The Options screen displays indicating your changes were saved. Mitel Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. 3. In the "New Password" field, enter the new user password. Note: The IP phones support numeric characters only in passwords.
Operational Features Resetting a User Password If a user forgets his password, either the user or an administrator can reset it so a new password can be entered. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only at the path Operation->Phone Lock. Use the following procedure to reset a user password. Mitel Web UI 1. Click on Operation->Phone Lock. 2.
Operational Features Administrator Passwords An administrator can change the administrator passwords on the phone using the configuration files only. An administrator can also assign a password for using the Options key on the IP phone. You turn this feature on and off by entering the "options password enabled" parameter followed by a valid value in the configuration files. Valid values are 0 (false; Options key not password protected), or 1 (true; Options key password protected).
Operational Features For the 6863i/6865i: IP Phone UI Lock the phone: 1. 2. Press on the phone to enter the Options List. Select Phone Lock. The prompt, “Lock the phone?” displays. 3. Press Lock to lock the phone. Unlock the phone: 1. Press on the phone to enter the Options List. The prompt, “To unlock the phone...Password:” 2. Enter the user or administrator password and press Enter. Default is “22222”. The phone unlocks. For the 6867i/6869i: IP Phone UI Lock the phone: 1. 2.
Operational Features Locking/Unlocking the Phone Using the Mitel Web UI Use the following Mitel Web UI procedure to lock/unlock an IP phone and prevent it from being used or configured. Mitel Web UI 1. Click on Operation->Phone Lock. Lock the phone: 2. In the “Lock the Phone?” field, click Lock. The phone locks dynamically and displays the following message: “Phone is locked”. Unlock the phone: 3. Click on Operation->Phone Lock. 4. In the “Unlock the Phone?” field, click Unlock.
Operational Features Use the following procedure to configure a key as a lock/unlock key using the Mitel Web UI. Mitel Web UI 1. Click on Operation->Softkeys and XML or Click on Operation->Programmable Keys or Click on Operation->Expansion Module . Note: Depending on your phone-model, the key configuration screen displays. 2. Select a key you want to configure for locking/unlocking the phone. 3. In the “Type” field, select Phone Lock from the list of options. 4.
Operational Features For the 6863i/6865i: IP Phone UI Lock the phone: 1. Press the LOCK softkey. The phone locks. The LED for the softkey AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the softkey you just pressed. Unlock the phone: 1. Press the UNLOCK softkey. A password prompt displays. 2. Enter the user or administrator password and press ENTER. The phone unlocks. The LED for the softkey AND the Message Waiting Lamp go OFF.
Operational Features The following table describes the default emergency numbers on the IP phones. Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. 110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Operational Features Mitel Web UI 1. Click on Operation->Phone Lock. 2. In the “Emergency Dial Plan” field, enter the number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110. Default for this field is "911|999|112|110". You can enter up to 512 characters in this field. 3. 5-13 Click Save Settings to save the emergency dial plan to your phone. 41-001561-00 REV00 – 10.
Operational Features Configurable Emergency Call Behavior Administrators have the option of changing the default behavior of the IP phones when an emergency call (i.e. a call made to an emergency number matching one of the values defined in the “emergency dial plan” parameter) is placed.
Operational Features Configuring the SIP User Parameter Dial Plan Use the following procedure to configure the SIP user parameter dial plan. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “User Dial Plan Setting” on page A-15. Limitation The “sip user parameter dial plan” value is checked AFTER an existing prepend dial plan is checked, so the number that the phone dials will have prepend digits also.
Operational Features Method 1 You can set a time zone using the Time Zone option in the IP Phone UI or you can use the “time zone name” parameter in the configuration files. Both methods allow you to enter a value from the Time Zone table. The list of time zone names is provided in the table in Appendix A, the section, “Time Zone Name/Time Zone Code Table” on page A-41.
Operational Features Custom Configuration File Parameter dst start week Description Example The week in the specified month in which DST starts. Valid value is a positive or negative integer from 1 to 5. dst start week: 2 1 = first full week of month -1 = last occurrence "dst start day" in the month 2 = second full week of month -2 =second last occurrence "dst start day" in the month . . .
Operational Features Example 2 The following is an example of a custom time zone configuration in the configuration files using absolute time: time zone name: Custom dst [start|end] relative date: 0 #absolute #start of dst start dst start dst start #End of dst end dst end dst end DST month: 3 #March week: 2 #second full week day: 1 #Sunday DST month: 11 #November week: 1 #first full week day: 1 #Sunday DHCP Time Offset (Option 2) Support DHCP Option 42 enables the phone to be configured with the Network
Operational Features Custom Time Zone Support A User or Administrator can also set a custom time zone on the phone to be configured with the Network Time Protocol (NTP) server addresses. However, NTP provides the Coordinated Universal Time (UTC) time so the phone requires the offset from UTC in order to deliver the correct local time. On the IP Phone UI for 6867i and 6869i IP phones, a User or Administrator can select Time and Date->Time Zone->Others and choose “Custom” from the displayed time zone list.
Operational Features For the 6863i/6865i: IP Phone UI 1. Press on the phone to enter the Options List. Set Time Format: 2. Select Time and Date. 3. Select Time Format. Valid values are 12 Hour and 24 Hour. Note: The default Time Format is 12 Hour. 4. Use the navigation keys to select the preferred time format. 5. Press Done to save the Time Format you selected. Set Date Format: 6. Select Date Format. 7. Select a date format from the list of options.
Operational Features IP Phone UI 14. Select a Daylight Savings time from the list of options. Valid values are: • OFF • 30 min summertime • 1 hr summertime • automatic Note: The default for Daylight Savings is Automatic. 15. 5-21 Press Done to save the Daylight Savings value you selected. 41-001561-00 REV00 – 10.
Operational Features For the 6867i/6869i: IP Phone UI 1. Press to enter the Options List. Set Time Format: 2. Navigate to the Time and Date -> Settings option and press the button or Select softkey. 3. With Time Format highlighted press the 4 key to move to selection column. 4. Use the 5 and 2 keys to scroll through and choose the desired time format. Valid values are 12 Hour and 24 Hour (the default is 12 Hour). Set Daylight Savings: 5.
Operational Features Configuring Time and Date Using the Mitel Web UI Use the following procedure to set a time and date, time and date format, time zone, and daylight savings time using the Mitel Web UI. Mitel Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format).
Operational Features Setting Time Server Using the Configuration Files Use the following procedure to enable/disable the Time Server and optionally set the IP Address of Time Servers 1, 2, and/or 3. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Time Server Settings” on page A-44. Setting Time Server Using the IP Phone UI Use the following procedure to set the Time Server and optionally set the IP Address of Time Servers 1, 2, and/or 3.
Operational Features Mitel Web UI 3. Note: The “Time Server” field must be enabled to enter values in the “Time Server 1, 2, and 3” fields. In the “Time Server 1”, “Time Server 2”, and/or “Time Server 3” field(s), enter the IP address of the Time Server 1, 2, and/or 3 in your network, in dotted decimal format. For example, 132.234.5.4 4. Click Save Settings to save your changes. Backlight Mode Note: Applicable to the 6865i IP Phone only.
Operational Features IP Phone UI 7. If you select “Auto”, press the Advanced softkey to set the automatic timer. 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values are 1 to 7200 seconds. Default is 600 seconds (equals 10 minutes). When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. 9. Press Done to save your setting.
Operational Features Brightness Timer The "Brightness Timer" option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off. Setting Brightness Timer IP Phone UI 1. 2. Press to enter the Options List. Navigate to the Display option and press the button or Select softkey. 3.
Operational Features Configurable Home/Idle Screen Modes Note: Applicable to the 6867i and 6869i IP Phones only. The 6867i and 6869i IP phones contain two Home/Idle screen layout options. The default primary screen mode provides users with a larger date and time and displays the Screen Name (“sip screen name”) parameter beside the line number in the top status bar.
Operational Features Switching the 6867i/6869i IP Phone’s Home/Idle Screen Mode Using the IP Phone UI Use the following procedure to switch the 6867i/6869i IP phones home/idle screen mode using the IP Phone UI. IP Phone UI 1. 2. Press to enter the Options List. Navigate to the Display option and press the button or Select softkey. 3. With Home Screen Mode highlighted press the 3 or 4 key to change to the desired mode. 4. Press the Save softkey to save your changes.
Operational Features The amount of time the phone must be idle before the screen saver initiates is configurable through the phone’s UI or by defining the “screen save time” parameter in the configuration files. Note: If there are no missed calls, only the date and time are displayed. Configuring the Screen Saver Timer Using the Configuration Files Use the following parameter to configure the screen saver timer.
Operational Features Picture ID Feature Note: Applicable to the 6867i and 6869i IP Phones only. The Picture ID feature on the 6867i and 6869i shows a picture ID of a caller on the LCD for all of the following events on the phone: • Incoming Calls (matched to Caller ID numbers) • Outgoing Calls (matched to dialed numbers) • Directory entries • Callers List entries • Redial List entries Your Administrator stores the pictures in a centralized picture repository.
Operational Features All require the APS-1 cable. • Sennheiser BW900. Requires the TCI01 adapter box. Use of a non-verified DHSG headset solution is at the customer’s own discretion and the customer should be aware that some DHSG headsets require an optional cable in order to be electrically DHSG compliant. Mitel is not responsible for any damage to the IP phone or headset that may result from the use of non-verified headsets, or from incorrectly connecting headsets or cables.
Operational Features IP Phone UI 4. With DHSG highlighted press the 4 key to move to selection column. 5. Use the 5 and 2 keys to scroll through and choose whether or not to enable DHSG. Valid values are: • DHSG is OFF (default) • DHSG is ON 6. Press the Save softkey to save your changes. Audio Hi-Q on G.722 Calls The Mitel IP phones support the Hi-Q (high quality) audio technology which delivers enhanced performance and voice clarity for Mitel’s 6800i series of SIP phones.
Operational Features Audio Transmit and Receive Gain Adjustments The audio gain properties for the IP phone handset, headset, and speakerphone is adjusted to reduce side-tone and echo on the local and far-end equipment.
Operational Features Live Dialpad The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the Speaker/Headset button initiates a call to that number. *Availability of feature dependant on your phone system or service provider.
Operational Features Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Operational Features Loading Language Packs You make languages available to use on the phone by loading language packs from the configuration server to the local .cfg configuration file. You can use the configuration files or the Mitel Web UI to perform the download. Each language pack consists of the IP Phone UI and Mitel Web UI translated in a specific language. Loading Language Packs via the Configuration File (.
Operational Features You use the following fields in the Mitel Web UI to specify which language packs to load: Once the language pack is loaded to the phone, it is available for selection from either the configuration files, the IP Phone UI or the Mitel Web UI. Specifying the Screen Language to Use Once the language pack(s) have loaded, you must then specify which language to use on the phone. After the phone has booted up, you can specify which language(s) to use.
Operational Features IP Phone UI 4. Use the 5 and 2 keys to scroll through and choose the desired screen language. 5. Press the Save softkey to save your changes. Mitel Web UI 1. Click on Basic Settings->Preferences->Language Settings. Loading the Language Pack 2. In the “Language N” fields, enter the file name of the language pack you want to use to display a specific language in the Mitel Web UI.
Operational Features Mitel Web UI 4. After restarting your phone, log back in using the Mitel Web UI. 5. Click on Basic Settings->Preferences->Language Settings. 6. In the “Webpage Language” field, select a language to apply to the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed.
Operational Features French Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6ÑÓÒÔÖ mno6ñóòôö 7 PQRS7 pqrs7 8 TUV8ÚÙÛÜ tuv8úùûü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Operational Features German Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Operational Features Portuguese Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Operational Features Nordic Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÖØ mno6öø 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Configuring Language Input Using the Configuration Files An Administrator can specify the input language to use by entering a specific parameter in the configuration files.
Operational Features Configuring Language Input Using the IP Phone UI Once “Language Input” is enabled, an Administrator or User can change the input language on the phone using the IP Phone UI. The “Input Language” option appears under the Language option in the IP Phone UI. Use the following procedure to change the input language using the IP Phone UI. IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Language from the Options List. 3.
Operational Features Configuring Language Input Using the Mitel Web UI Once “Language Input” is enabled, an Administrator or User can also change the input language on the phone using the Mitel Web UI. The “Input Language” option appears at the path Basic Settings->Preferences->Language Settings. Use the following procedure to set the input language using the Mitel Web UI. Mitel Web UI 1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the "Input Language" field.
Operational Features The following table illustrates the Latin 2 character set now used on the IP Phones. Minimum Ringer Volume To prevent the user from turning off the ringer, an Administrator can configure a parameter called “ringer volume minimum” to set the minimum ringer volume level. When the minimum ringer level is reached while the user keeps pressing the button, the level of sound does not change. Note: This minimum ringer volume does not affect the “silent” ring tone.
Operational Features You can lock and unlock keys using the configuration files only. When viewing the locked key via the Mitel Web UI, the key is grayed out (disabled) and cannot be changed. Locking is dynamic for XML pushes. You use the following “locking” parameters in the configuration files to lock the softkeys and/or programmable keys on all the phones.
Operational Features The Delete key allows you to remove entries from the Local Directory List and Callers List. (Must enter the Directory or Callers list and select an entry, then press twice to delete entry). By default, the Save and Delete keys are locked so that a user can use them for saving and deleting only. An Administrator can unlock these keys using the configuration files, allowing the keys to be programmed with other functions if required.
Operational Features Local Dial Plan A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. Access codes, area codes, specialized codes, and combinations of the number of digits dialed are all part of a dial plan. For instance, the North American Public Switched Telephone Network (PSTN) uses a 10-digit dial plan that includes a 3-digit area code and a 7-digit telephone number. Most PBXs support variable length dial plans that use 3 to 11 digits.
Operational Features For example, if you add a prepend map of “[2-9]XXXXXXXXX,91”, the IP phone adds the digits “91” to any 10-digit number beginning with any digit from 2 to 9 that is dialed out. Other examples of prepend mappings are: • 1X+#,9 (Prepends 9 to any digit string beginning with “1” and terminated with “#”.) • 6XXX,579 (Prepends “579” to any 4-digit string starting with “6”.) • [4-6]XXXXXX,78 (Prepends “78” to any 7-digit string starting with “4”, “5”, or “6”.
Operational Features Configuring the SIP Local Dial Plan, Dial Plan Terminator, and Digit Timeout Use the following procedures to configure the SIP Local Dial Plan using the configuration files or the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP Local Dial Plan Settings” on page A-57. Mitel Web UI 1. Click on Basic Settings-> Preferences->General. 2.
Operational Features Suppressing DTMF Playback A feature on the IP phones allows administrators to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys and programmable keys. When suppression of DTMF playback is disabled, and you press a softkey or programmable key, the IP phone dials the stored number and displays each digit as dialed in the LCD window.
Operational Features Mitel Web UI 1. Click on Basic Settings-> Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings to save your changes. You must restart your IP phone for the changes to take effect. 4. Click on Operation->Reset. 5. In the “Restart Phone” field click Restart to restart the IP phone and apply the changes.
Operational Features Call Waiting The call waiting feature notifies a user on an active call on the phone, of a new incoming call. You can disable this call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message. A User or Administrator can configure this feature.
Operational Features Mitel Web UI 1. For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. Or, for per-line configuration, click on Advanced Settings->Line N (1-9)0->Basic SIP Authentication Settings. Configure Global Call Waiting 2. The "Call Waiting" field is enabled by default. To disable call waiting on a global basis, uncheck this box. Configure Per-Line Call Waiting 3. The "Call Waiting" field is set to “Global” by default.
Operational Features Configuring Call Waiting Tone Use the following procedures to configure the Call Waiting Tone feature on the IP phone. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Call Waiting Settings” on page A-62. Mitel Web UI 1. Click on Basic Settings-> Preferences->General. 2. The "Play Call Waiting Tone" field is enabled by default. To disable this field, uncheck the box.
Operational Features Configuring “Call Waiting Tone Period” You use the following procedures to enable or disable “Call Waiting Tone Period”. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Call Waiting Settings” on page A-62. Mitel Web UI 1. Click on Basic Settings->Preferences->General. 2.
Operational Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the configuration files and the Mitel Web UI. Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phones.
Operational Features XML Beep Support The IP phones have a feature that allows you to enable or disable a beep on the phone when it receives a status message from an XML application. This beep can be turned ON or OFF using the Mitel Web UI, the configuration files, or in an XML script. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Operational Features Status Scroll Delay The IP phones have a feature that allows you to specify the time delay, in seconds, between the scrolling of each status message (including XML status messages) on the phone. The default time is 5 seconds for each message to display before scrolling to the next message. You can configure this option via the configuration files or the Mitel Web UI.
Operational Features Switch Focus to Ringing Line An Administrator or User can control the behavior of the phone when it receives an incoming call when it is already in a connected call. By default, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone now stays focused on the connected call. You can do this using the “switch focus to ringing line” parameter in the configuration files or the Mitel Web UI.
Operational Features Call Hold Reminder During Active Calls The IP phones allow a User or Administrator to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the User answers a call on Line 2 and stays on that line, a reminder tone is played in the active audio path on Line 2 to remind the User that there is still a call on hold on Line 1.
Operational Features Call Hold Reminder (on Single Hold) In previous releases, the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold. The reminder ring splash timer started only when the active call hung up and there was still another call on hold.
Operational Features Call Hold Reminder Timer & Frequency There are two parameters an Administrator can set on the IP Phones along with the “call hold reminder” and “call hold reminder during active calls” parameters: • call hold reminder timer • call hold reminder frequency These parameters specify the time delay and time frequency of the ring splash that sounds when you are on an active call and have placed another call on hold. You can configure these parameters using the configuration files only.
Operational Features Preferred Line and Preferred Line Timeout An Administrator or User can define a preferred line as well as a preferred timeout. If a preferred line is selected, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook, you pickup on the preferred line. You can specify the number of seconds it takes for the phone to switch back to the preferred line using the “preferred timeout” parameter.
Operational Features Use the following parameters to configure preferred line focus using the Mitel Web UI. Mitel Web UI 1. Click on Basic Settings->Preferences->General. 2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Valid values are: • None (disables the preferred line focus feature) • 1 to 9 Default is 1.
Operational Features Forthe 6863i/6865i If you disable this parameter, and the phone receives another call when an active call is already present, the “Ignore” option displays in the LCD window. The phone will ignore the incoming call if you press the DOWN arrow navigation key. The phone will hang up on the active call if you press the Goodbye key. You can set this parameter using the configuration files or the Mitel Web UI.
Operational Features Use the following parameter to configure a status code when ignoring incoming calls: • sip ignore status code Configuring Status Codes on Ignoring Incoming Calls You can use the following procedure to set the status code sent in the response when a user presses the “Ignore” key. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Status Code on Ignoring Incoming Calls” on page A-138.
Operational Features Mitel Web UI 1. Click on Basic Settings-> Preferences->General. 2. In the “Message Waiting Indicator Line” field, select a single line from 1 to N, or select “All” for all lines. If you select a single line, the MWI illuminates when a voicemail message is pending on that line. If you select all lines, the MWI illuminates when a voicemail message is pending on any line from 1 to N. 3. Click Save Settings to save your changes.
Operational Features DND Key Mode The IP phones have a feature you can enable called "Do not Disturb (DND). An Administrator or User can set “do not disturb” based on the accounts on the phone (all accounts or a specific account). You can set specific modes for the way you want the phone to handle DND.
Operational Features Mitel Web UI 1. Click on Basic Settings->Preferences->General. 2. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values are: • Account Sets DND for a specific account. DND key toggles the account in focus on the IP Phone UI, to ON or OFF. • Phone Sets DND ON for all accounts on the phone. DND key toggles all accounts on the phone to ON or OFF.
Operational Features Call Forward Mode Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. An Administrator or User can configure CFWD on the phone-side by setting a mode for the phone to use (Account, Phone, or Custom).
Operational Features Mitel Web UI 1. Click on Basic Settings->Preferences->General. Note: If there is no CFWD key configured on the phone or it is removed, you can still configure Call Forwarding via the IP Phone UI at the path Options->Call Forward. 2. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: • Account The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus.
Operational Features Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) and Emergency Location Identification Number (ELIN) The IP Phones support Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is designed to allow for things such as: • Auto-discovery of LAN policies (such as VLAN, Layer 2 Priority and Diffserv settings) leading to "plug and play" networking. • Extended and automated power management of Power over Ethernet endpoints.
Operational Features Configuring LLDP-MED and ELIN Use the following procedures to configure LLDP-MED and ELIN on the IP phones. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “LLDP-MED and ELIN Settings” on page A-127. Use the following procedure to enable/disable LLDP-MED using the IP Phone UI. Note: You cannot configure the “LLDP Interval” or the “Use LLDP ELIN” parameters via the IP Phone UI. IP Phone UI For the 6863i/6865i: 1.
Operational Features Use the following procedure to configure LLDP-MED using the Mitel Web UI: Mitel Web UI 1. Click on Advanced Settings->Network->Advanced Network Settings. 2. The “LLDP” field is enabled by default. To disable LLDP, click the check mark in the box to clear the check mark. 3. In the “LLDP Packet Interval” field, enter the time, in seconds, between the transmission of LLDP Data Unit (LLDPDU) packets. The value of zero (0) disables this parameter. Valid values are 0 to 2147483647.
Operational Features Note: To configure outgoing intercom calls using these parameters, see “Configuring Intercom Calls Settings” on page 5-79. Incoming Intercom Calls You can configure how the phone handles incoming intercom calls. You can receive incoming intercom calls whether or not there are active calls on the phone. The way the phone handles the call depends on the incoming intercom call configuration. The following paragraphs describe the configuration parameters for incoming intercom calls.
Operational Features Configuring Intercom Calls Settings You can configure the Intercom feature using the configuration files or the Mitel Web UI. Note: An administrator can configure the incoming and outgoing Intercom feature. A user can configure the incoming Intercom feature only. Use the following procedures to configure Intercom calls on the IP phone.
Operational Features Mitel Web UI 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming intercom call as a normal call. 3. The "Microphone Mute" field is enabled by default.
Operational Features How it works After pressing a configured “Paging” key on the phone, the phone sends an RTP stream to a preconfigured multicast address (IP port). Any phone in the local network then listens for the RTP stream on the preconfigured multicast address (IP port). For both sending and receiving of the multicast RTP there is no sip signaling involved. When the phone sends or receives a multicast RTP, it shows its involvement to the user by displaying "Paging".
Operational Features Mitel Web UI 3. Click on Softkeys and XML. or Click on Programmable Keys. or Click on Expansion Module Keys. 4. Choose a key that you want to assign as the Paging Key and select Paging from the “Type” field. 5. In the “Label” field, enter a key label to assign to the Paging key (for example, “Group 1”). 6. In the “Value” field, enter a multicast IP address and a port number for the Paging key.
Operational Features Enabling/Disabling Redial, Xfer, and Conf Keys You can enable or disable the Redial, Xfer, and Conf keys as required using the following parameters in the configuration files: • redial disabled • conference disabled • call transfer disabled Valid values for this parameter are 0 (enabled) and 1 (disabled). If this parameter is set to 1, the key is not active and is ignored if pressed by the user. For "redial disabled" the value of 1 does not save the dialed number to the "Redial List".
Operational Features The “last number redial” feature for the Redial key is static and is not configurable. Note: You can use the Redial key during active calls. Send DTMF for Remapping Conference or Redial Key Previously, the “Conf” and “Redial” keys could be mapped to a speeddial to generate a call to a custom number when the phone was idle. During an active call, pressing the “Redial” or “Conf” keys would put the current call on hold and then dial the custom number.
Operational Features Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phones. Ring Tones There are several distinct ring tones a user or administrator can select from to set on the IP phones. You can enable/disable these ring tones on a global basis or on a per-line basis. The following table identifies the valid settings and default values for each type of configuration method.
Operational Features IP Phone UI Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent Custom Ring Tones 1-8 (if available) Global: Tone 1 Mitel Web UI Global: Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent Custom Ring Tones 1-8 (if available) Global: Tone 1 Per-Line: Global Per-Line: Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6 Tone 7 Tone 8 Tone 9 Tone 1
Operational Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phones. Ring tone sets consist of tones customized for a specific country.
Operational Features IP Phone UI 3. Select Tones. 4. Select Set Ring Tone. 5. Select the type of ring tone (Tone 1 through Tone 15, Silent, or a custom ring tone if avalable). 6. Press Done to save the change. 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are Australia, Brazil, Canada, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia, UK, and US. Default is US. 9. Press Done to save the change.
Operational Features Mitel Web UI 3. Select a value from the "Global Ring Tone" field. Note: See the “Ring Tone Settings Table” on page 5-85 for valid values. For per-line configuration: 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field. Note: See the “Ring Tone Settings Table” on page 5-85 for valid values. 6. Click Save Settings to save your changes.
Operational Features Configuring the Custom Ring Tone Feature Use the following procedures to configure the custom ring tone feature: Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Custom Ring Tone Settings” on page A-137. Installing a Custom Ring Tone Using the Mitel Web UI Use the following procedure to install custom ring tones using the Mitel Web UI: Mitel Web UI 1. Click on Basic Settings->Custom Ringtones. 2. Press the Browse...
Operational Features Configuring the Ring Tone via Speaker During Active Calls Feature Use the following procedures to configure the ring tone via speaker during active calls feature. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Ring Tone via Speaker During Active Calls Settings” on page A-138.
Operational Features Asterisk/BroadWorks Servers The ring tone keywords that can display in the "Alert-Info" header for an Asterisk and BroadWorks server are: • Bellcore-dr2 • Bellcore-dr3 • Bellcore-dr4 • Bellcore-dr5 When the ring tone keywords appear in an "Alert-Info" header from an Asterisk or BroadWorks server, the IP phone maps the keywords to the default ring tone patterns. Example: The following are examples of the Asterisk/BroadWorks Server ring tone keywords: Alert-Info:
Operational Features Ring Tone Pattern (Sylantro Servers) Call criteria Bellcore tones for each call criteria alert-acd (auto call distribution) alert-community-1 alert-community-2 alert-community-3 alert-community-4 alert-emergency alert-external alert-group alert-internal alert-priority Normal ringing (default) Bellcore-dr2 Bellcore-dr3 Bellcore-dr4 Bellcore-dr5 Silent A System Administrator can configure the ring tone cadences if required, using the configuration files.
Operational Features Tone Frequency (Hz) Cadence (on/off) Congestion 425 250/250 Call Waiting 425 100/100/100/10000 Ring Cadence 1000/4000 Brazilian Tone Set Cadences The following are Brazilian tone set cadences.
Operational Features Italian Tone Set Cadences The following are Italian tone set cadences (for “Italy”). Tone Frequency (Hz) Cadence (on/off) Dial 425 0.2/0.2/0.6/1.0 Secondary Dial 425 Continuous Ringing 425 1.0/4.0 Busy 425 0.5/0.5 Congestion 425 0.2/0.2 Call Waiting 425 0.40/0.10/0.25/0.10/0.15 Slovak Tone Set Cadences The following are Slovak tone set cadences. Tone Frequency (Hz) Cadence (on/off) Dial 425 0.33/0.33/0.66/0.66 Secondary Dial 425 (0.165/0.165)x3 /0.66/0.
Operational Features Configuring Priority Alerting using the Mitel Web UI Use the following procedure to configure Priority Alerting using the Mitel Web UI. Mitel Web UI 1. Click on Basic Settings->Preferences. 2. In the "Priority Alerting Settings" section, enable the "Enable Priority Alerting" field by checking the check box. (Disable this field by unchecking the box). For Sylantro Servers: 3.
Operational Features Bellcore-dr3 CallWaitingTone3 Bellcore-dr4 CallWaitingTone4 3 4 Tone On Tone Off 90 90 100 100 110 110 Tone On Tone Off 90 90 100 100 110 110 Tone On Tone Off 90 90 100 100 110 110 Tone On Tone Off 270 90 300 100 330 110 For Asterisk and BroadWorks servers, call waiting tones are specified by the default Bellcore tones indicated in the table Ring Tone Pattern (Asterisk/BroadWorks Servers) on page 5-92.
Operational Features How this Feature Works when Directed Call Pickup is Enabled with BLF or BLF/List 1. Phone A monitors Phone B via BLF/List. 2. Phone C calls Phone B; Phone B rings. 3. If you press the BLF/List softkey on Phone A, it picks up the ringing line on Phone B. 4. Phone C connects to Phone A. How this Feature Works when Directed Call Pickup is Disabled with BLF or BLF/List 1. Phone A monitors Phone B via BLF/List. 2. Phone C calls Phone B; Phone B rings 3.
Operational Features Mitel Web UI 4. Enable the "Play a Ring Splash" feature by selecting either Enabled (when idle) or Enabled also in call (when idle and in an active call state. (Default is disabled). If the "Play a Ring Splash" parameter is enabled, the IP phone plays a short "ring splash" when there is an incoming call on the BLF monitored extension. Note: This global setting is not dynamic. Changes to this setting will take effect only after the phone has been rebooted. 5.
Operational Features Mitel Web UI 5. Click on Operation->Softkeys and XML or Click on Operation->Programmable Keys or Click on Operation->Expansion Module . Note: Depending on your phone-model, the key configuration screen displays. 6. Select a softkey or programmable key to configure. 7. In the "Type" field, select "BLF" (Asterisk), "BLF/List" (BroadSoft BroadWorks). 8.
Operational Features Mitel Web UI 12. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. Note: The value of the BLF/List URI parameter must match the list name configured. Otherwise, no values display on the screen and the feature is disabled. 13. Select the line state (idle, connected, incoming, outgoing, busy) that you want to apply to the BLF softkey or programmable key. 14.
Operational Features Mitel Web UI 5. Click on Operation->Softkeys and XML or Click on Operation->Programmable Keys or Click on Operation->Expansion Module . Note: Depending on your phone-model, the key configuration screen displays. 6. Select a softkey or programmable key to configure. 7. In the "Type" field, select "XML”. 8. For 6867i/6869i softkeys: In the "Label" field, enter the name of the person who’s extension you are monitoring. 9.
Operational Features Two-Stage BLF Key Directed Call Pickup Support Notes: • Feature compatibility is dependant on your call manager. To display the caller details, your call manager must support the local and remote identity tags as described in RFC 4235, Section 4.1.1. Dialog Element (refer to Section 4.2. Sample Notification Body for an example NOTIFY body). To pick up the call after displaying the caller details, your call manager must support the SIP “Replaces” header as detailed in RFC 3891.
Operational Features Softkeys/Programmable Keys/Expansion Module Keys You can configure the softkeys, programmable keys, and expansion module keys that are applicable to a specific phone model, to perform specific functions on the IP phones. Note: When entering definitions for softkeys in the configuration files, the “#” sign must be enclosed in quotes.
Operational Features Softkey Type Default States Flash All states disabled.
Operational Features softkey1 softkey3 softkey3 softkey4 softkey5 softkey5 softkey6 softkey6 states: idle connected type: dnd states: idle type: line type: empty states: connected type: speeddial states: connected The following table shows how the keys in the example above would display on the IP Phone UI. Note: The "empty" key type allows a softkey to be removed quickly by deleting the softkey information from the configuration file.
Operational Features The following table identifies the available functions of the softkeys, programmable keys, and expansion module keys on the IP phones. Available functions may vary on each model phone. Note: Availability of the functions is dependant on your IP phone model. See your IP Phone User Guide for details.
Operational Features Softkey/Programmable Key Function Configuration File Parameter Mitel Web UI Param- Description eter Flash flash Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). For more information about the Flash key, see your IP Phone User Guide.
Operational Features Softkey/Programmable Key Function Configuration File Parameter Mitel Web UI Param- Description eter Conference conf Conference Indicates the key is configured as a Conference key (for local conferencing). (For Sylantro and BroadSoft Servers) An Administrator can also enable centralized conferencing on the IP Phones. For more information about using the Conference key, see your IP Phone User Guide.
Operational Features Mitel Web UI 1. Click on Operation->Softkeys and XML or Click on Operation->Programmable Keys or Click on Operation->Expansion Module . Depending on your phone-model, the key configuration screen displays. 2. Select a key to configure. For Softkeys and Expansion Module Keys: 3. In the "Type" field, select the type of softkey you want to configure.
Operational Features Mitel Web UI For Programmable Keys: 9. In the “Hard Key” field, select the programmable key type you want to configure. Reference: For available type values on each IP phone model, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” on page A-174. 10. In the "Value" field, enter a value to associate with the programmable key.
Operational Features Notes: • The “collapsed softkey screen” parameter applies to both top and bottom softkeys and is enabled by default. • When the “collapsed softkey screen” parameter is disabled, bottom softkeys configured with a function that is to be displayed only in specific states will be displayed as a blank softkey in all other states.
Operational Features Option to Remove the “More” Softkey when Not Required Note: Applicable to the the 6867i and 6869i IP phones only. Administrators can control how softkeys are displayed on the IP phones’ screens when the number of softkeys configured matches the exact number of softkey buttons on the phone. For example, the 6867i has a total of six physical top softkey buttons and four physical bottom softkey buttons.
Operational Features When the “collapsed more softkey screen” parameter is enabled for the 6869i IP phone, the phone will apply the same behavior if 12 top softkeys or five bottom softkeys are configured.
Operational Features Press-and-Hold Speeddial Keypad Keys The keypad keys on the IP phones can be used to store speeddial numbers that are dialed out when a user presses and holds the respective key. These press-and-hold speeddial numbers can be configured using the IP phone UI, the Mitel Web UI, or by defining the “pnhkeypadN value” and “pnhkeypadN line” parameters in the configuration files.
Operational Features 6867i/6869i Hard Key Reprogramming Administrators have the ability to reprogram 7 of the 6867i IP phone’s and 4 of the 6869i IP phone’s hard keys with any one of the phone’s softkey functions.
Operational Features 6869i Hard Key Mapping hardkey7 Goodbye Key hardkey4 Default type: callers hardkey3 hardkey6 Hold Key Default type: redial Default value: N/A hardkey2 Default type: line Default line: 2 hardkey5 hardkey1 Options Key Default type: line Default line: 1 Notes: • The reprogramming of hard keys 5, 6, 7 (indicated above in red) is not supported. • Hard keys are only configurable using the configuration files. 5-117 41-001561-00 REV00 – 10.
Operational Features The following parameters can be used to reprogram the hard keys: Configuration Parameter Description hardkeyN type The type of key to which you would like to change the hard key.
Operational Features In addition to the above basic parameters, the following supplementary parameters can also be used for the hard keys: Configuration Parameter Description hardkeyN locked Locks the specified hard key on the IP phones. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Operational Features Reprogramming Hard Key Functionality Using the Configuration Files Use the following procedures to reprogram the functionality of hard keys on the 6867i and 6869i IP phones. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the sections, “Hard Key Settings for 6867i and 6869i” on page A-197, “Locking Keys” on page A-202, and “Ring Splash Settings” on page A-207.
Operational Features Customizing the Key Type List Using the Configuration Files Use the following procedure to configure the Key Type List that displays in the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Customizing the Key Type List” on page A-200. Speeddial Prefixes The normal function of the Speeddial option allows you to configure a specific key on the phone to dial a number quickly by pressing the configured key.
Operational Features Busy Lamp Field (BLF) The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Notes: • Applicable to the 6865i, 6867i, and 6869i IP phones only. • BLF feature availability is dependant on your call manager. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
Operational Features On 6865i IP phone, the programmable key LEDs illuminate either flashing, solid, or turn off depending on the state of the monitored extensions. On the 6867i and 6869i, the BLF states are indicated by the color of the softkey button on screen (red of busy, yellow for ringing, and green for idle) as well as the LED indicators (i.e. solid for busy, flashing for ringing, and off for idle).
Operational Features Mitel Web UI 1. Click on Operation->Softkeys and XML or Click on Operation->Programmable Keys or Click on Operation->Expansion Module . Depending on your phone-model, the key configuration screen displays. 2. Select a softkey, programmable, or expansion module key to configure. 3. In the "Type" field, select "BLF" (Asterisk/sipXecs), "BLF/List" (BroadSoft BroadWorks). 4.
Operational Features Mitel Web UI 8. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. Note: The value of the BLF/List URI parameter must match the list name configured. Otherwise, no values display on the screen and the feature is disabled. 9. Click Save Settings to save your changes. BLF Page Switch Feature Note: Applicable to the 6867i and 6869i IP Phones only.
Operational Features Configuring BLF Page Switch Use the following procedures to configure the BLF page switch feature on the IP phone. Configuration Files To configure the BLF page switch on the IP phones using the configuration files, see Appendix A, the section, “BLF Page Switch” on page A-205. Configurable Display Modes for BLF and BLF/List Softkey Labels Note: Applicable to the 6867i and 6869i IP Phones only.
Operational Features Configuring the Display for Blank BLF/List Softkeys Use the following procedure to configure the display for blank BLF/List softkeys: Configuration Files To configure the display for blank BLF/List softkeys on the IP phone using the configuration files, see Appendix A, the section, “Configurable Display for Blank BLF/List Softkeys” on page A-206. Ring Signal Type for BLF Note: Applicable to the 6865i, 6867i, and 6869i IP Phones only.
Operational Features splash frequency” parameter to define the frequency interval). • 10: In call periodic delayed (same as Periodic delayed but ring splash plays when idle and also during the active call state [use the “ring splash frequency” parameter to define the frequency interval and the “ring splash delay” parameter to define the delay]). • 11: In call low volume (same as Low volume but ring splash plays when idle and also during the active call state).
Operational Features splash, if they occur while a BLF ring splash is playing. • In scenarios where multiple keys are configured for periodic ring splashes and multiple BLF targets are ringing, only one periodic ring splash for one target will be played.
Operational Features Applicable values for the above parameters include: • 100 (Ring tone 1) • 101 (Ring tone 2) • 102 (Ring tone 3) • 103 (Ring tone 4) • 104 (Ring tone 5) • 105 (Ring tone 6) • 106 (Ring tone 7) • 107 (Ring tone 8) • 108 (Ring tone 9) • 109 (Ring tone 10) • 110 (Ring tone 11) • 111 (Ring tone 12) • 112 (Ring tone 13) • 113 (Ring tone 14) • 114 (Ring tone 15) • 115 (Silence) Note: Ring tones are based on the current ring tone set configured on the IP phone.
Operational Features Considerations When using this feature the following must be taken into consideration: • If there is an incoming call on a BLF/List-monitored extension, the corresponding ring tone will play only if all of the regular lines are in an idle or hold state and both paging and conf/xfer is not active. • The BLF/List-related ring tone will stop playing if a regular line starts dialing, starts ringing, is unheld, or if paging is activated.
Operational Features Mitel Web UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. Enter a value, in seconds, from 120 to 2147483647 in the "BLF Subscription Period" field. 3. Click Save Settings to save your changes. BLF/Xfer and Speeddial/Xfer Keys The IP Phones have a transfer (Xfer) enhancement feature you can use with the BLF and Speeddial keys - BLF/Xfer (for 6865i, 6867i, and 6869i only) and Speeddial/Xfer.
Operational Features The BLF and Speeddial transfer enhancement feature provides a simpler way of transferring calls using the keys called BLF/Xfer and Speeddial/Xfer. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key. Similarly, the Speeddial/Xfer key combines the Speeddial key and Xfer key's functionality together allowing the user to press one key to speeddial and transfer calls.
Operational Features Top Softkey Parameters topsoftkeyN type topsoftkeyN label topsoftkeyN value topsoftkeyN line Examples: softkey1 softkey1 softkey1 softkey1 softkey1 type: speeddialxfer label: BX7801 value: 7801 line: 1 states: idle connected incoming outgoing busy prgkey1 type: blfxfer prgkey1 value: 35 prgkey1 line: 1 Refer to the following in Appendix A to configure a BLF/Xfer and Speeddial/Xfer key on the IP phone using the configuration files.
Operational Features Mitel Web UI 6. Select the state(s) (idle, connected, incoming, outgoing, busy) for which you want to use on the key. Note: States are not applicable to programmable keys. 7. Click Save Settings to save your changes. Speeddial/Conference Key The IP Phones allow you to configure a softkey/programmable key/expansion module key to be used as a Speeddial Conference key (Speeddial/Conf key) while remaining in the current call.
Operational Features topsoftkey1 topsoftkey1 topsoftkey1 topsoftkey1 prgkey1 prgkey1 prgkey1 expmod1 expmod1 expmod1 expmod1 type: speeddialconf label: Sales value: 5645 line: 3 type: speeddialconf value: 5645 line: 1 key1 type: speeddialconf key1 label: Sales key1 value: 5645 key1 line: 3 Refer to the following in Appendix A to configure a Speeddial/Conf key on the IP phone using the configuration files.
Operational Features Automatic Call Distribution (ACD) (for Sylantro/BroadWorks Servers) Note: Applicable to the 6865i, 6867i, and 6869i IP Phones only. The IP phones support an Automatic Call Distribution (ACD) feature for Sylantro/BroadWorks servers. The ACD feature allows the server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, the administrator must first configure an ACD softkey or programmable key.
Operational Features Configuring the ACD Auto-Available Timer Configuration Files To configure the ACD Auto-Available Timer using the configuration files, see Appendix A, the section, “ACD Auto-Available Timer Settings” on page A169. Configuring an ACD Key Using the Mitel Web UI Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Mitel Web UI. Mitel Web UI 1.
Operational Features Mitel Web UI 3. In the “Auto Available Timer” field, specify the length of time (in seconds) before the IP phone state is automatically reset to “available.” Valid values are 0 to 120 seconds. Default is 60. For example: 60 4. Click Save Settings to save your changes. Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone.
Operational Features Configuring ACD Subscription Period Use the following procedures to configure the ACD subscription period on the IP phone. Configuration Files To configure the ACD subscription period on the IP phones using the configuration files, see Appendix A, the section, “Advanced SIP Settings” on page A-80. Mitel Web UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "ACD Subscription Period" field. 3.
Operational Features DND Account-Based Configuration An Administrator or User can configure DND on the phone-side by setting a mode for the phone to use (account, phone, or custom). Once the mode is set, you can use the IP Phone UI to use the DND feature. Notes: • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. • You must configure a DND key on the phone to be able to use this feature via the phone’s keypad.
Operational Features In the above example, softkey 1 is configured for DND for line 1 only, with a “custom” configuration. Pressing softkey 1 displays DND screens for which you can customize on the phone. Configuration Files To set DND in the configuration files, see Appendix A, the sections: • “DND Key Mode Settings” on page A-144. • “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” on page A-174.
Operational Features Mitel Web UI 4. Click on Basic Settings->Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable. If you selected “Phone” mode, the first account allows you to change the DND status for all accounts.
Operational Features Configuring DND via the IP Phone UI (6863i/6865i IP Phones) After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are two accounts configured on the phone. Notes: • If there is no DND key configured or if it is removed, DND is disabled on the IP phone.
Operational Features DND in Custom Mode IP Phone UI 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. 1 DND John Smith Done 2 DND J. Smith Done Change 3 DND All Off Done Change X Change 4 DND All On Done Change In the above example, account 1 has DND enabled as indicated by a check mark ().
Operational Features Configuring DND Using the IP Phone UI (6867i/6869i) After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are multiple accounts configured on the phone. DND in Account Mode IP Phone UI 1. From the Home screen press the 4 navigation key to move to the Line Selection screen. 2.
Operational Features Bridged Line Appearance (BLA) A SIP bridge line appearance (BLA) on the IP phones allows multiple devices to share a single directory address (DA). For example, people working at a technical support department could be located in different places. If their desktop phones are configured for BLA DA, when customer calls come in, all the phones with the BLA DA would ring but the call can only be answered by one of them.
Operational Features Per-Line BLA You configure BLA on a per-line basis in the configuration files using the following parameters: • sip lineN mode • sip lineN username • sip lineN bla number You configure BLA on a per-line basis in the Mitel Web UI using the following fields at Advanced Settings->Line 1 thru Line 9: • Line Mode • Phone Number • BLA Number Sylantro servers and ININ servers require specific configuration methods for per-line configurations.
Operational Features Use the following procedures to configure per-line BLA on the IP phone. Configuration Files For specific per-line parameters you can set in the configuration files, see Appendix A, the section, “SIP Basic, Per-Line Settings” on page A-67. Configuring BLA Using the Mitel Web UI Mitel Web UI 1. For global configuration of BLA: Click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. For per-line configuration of BLA: Click on Advanced Settings->Line N (1-9).
Operational Features BLA Subscription Period The IP Phones include a SIP BLA subscription period parameter that allows an Administrator to set the amount of time, in seconds, of the BLA subscription period. If this parameter is set to zero (0), the phone uses the value specified for the BLA expiration in the subscribe message received from the server. If no value is specified in the Subscribe message received from the server, the phone uses the default value of 300 seconds.
Operational Features Using a BLA Line on the IP Phone If you have either a global or per-line BLA configuration, and you want to share a call on the line with a BLA group, you need to press the Hold button before sharing the call with the group. For example, if line 1 is configured for BLA, and you pick up a call on line 1, you must press the Hold button to share the call with the BLA group.
Operational Features P-Preferred Identity Header for BLA Accounts The IP Phones support the BLA specification, draft-anil-sipping-bla-02, which states that the P-Preferrred-Identity header (RFC3325) gets added to the INVITE message to indicate the Caller-ID that is used for the call. Note: The P-Preferred-Identity for BLA accounts is also sent for hold/unhold messages.
Operational Features Configuring BLA Support for MWI Using the Mitel Web UI Use the following procedure to configure BLA support for MWI. Mitel Web UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. The “MWI for BLA Account” field is disabled by default. To enable this feature, place a checkmark in the “Enabled” box. Notes: • If you change the setting on this parameter, you must reboot the phone for it to take affect.
Operational Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Operational Features Line Keys and Idle Screens State LED for Local Caller ID for Local LED for Remote Caller ID for Remote Idle Off N/A Off N/A Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Party Solid Red None Alerting (incoming call) Flashing Red N/A Off N/A Active Solid Green Far-end Solid Red Far-end Held Slow Flashing Green Far-end Slow Flashing Red Far-end Hold private Slow Flashing Green Far-end Solid Red Far-end Bridge-active
Operational Features Line Key Phone Behavior State Line Key Pressed for Local Line Key Pressed for Remote Idle N/A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N/A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge 6867i/6869i Softkeys State Softkey Image for Local Softkey LED for Local Softkey Image for Remote Softkey LED for Remote Idle Off Off Seized
Operational Features Park/Pick Up Static and Programmable Configuration The IP phones have a park and pickup call feature that allows you to park a call and pickup a call when required. Administrators can configure call park and pickup using a static configuration (6867i/6869i) or by using a programmable configuration (all 6800i series IP phones).
Operational Features Configuring Park/Pickup Static Configuration Using the Configuration Files Use the following parameters to configure park/pickup static configuration: • sprecode • pickupsprecode Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section,“” on page A-199. Configuring Park/Pickup Static Configuration Using the Mitel Web UI Mitel Web UI 1. Click on Basic Settings ->Preferences ->General 2.
Operational Features For the 6863i and 6865i IP phones, you can set a programmable key as "Park" or "Pickup". On the 6867i and 6869i IP Phone UIs • When a call comes in, and you pickup the handset, the custom label that you configured for the Park softkey displays on the Phone UI. • After the call is parked, the label that you configured for the Pickup softkey displays on other phones in the network.
Operational Features Examples for 6863i and 6865i Server Park Configuration Pickup Configuration Asterisk prgkeyN type: park sip lineN park pickup config: 70;70;asterisk prgkeyN type: pickup sip lineN park pickup config: 70;70;asterisk Sylantro prgkeyN type: park sip lineN park pickup config: *98;*99;sylantro prgkeyN type: pickup sip lineN park pickup config: *98;*99;sylantro BroadWorks prgkeyN type: park sip lineN park pickup config: *68;*88;broadworks prgkeyN type: pickup sip lineN park pickup
Operational Features Configuring a Park/Pickup Key Using Mitel Web UI For all phones you first configure the park and pickup keys at Advanced Settings -> Line 1-N by entering the appropriate value based on the server in your network. Note: Applicable values depend on the server in your network (Asterisk, BroadWorks, Sylantro, ININ). See the table below for applicable values. For the 6867i and 6869i IP phones, you can enter a key label and change the sofkey states at Operation->Softkeys and XML.
Operational Features Mitel Web UI 9. In the "Type" field, select Pickup. 10. In the "Label" field, enter a label for the Pickup softkey. Note: The” Value” and “Line” fields are already configured from the “Park Pickup Config” field. 11. The pickup softkey has a default state of “Idle” and “Outgoing”. Leave these states enabled or to disable, uncheck the check boxes. 12. Click Save Settings to save your changes. 13. Click on Reset, then click Restart to restart the IP phone and apply the changes.
Operational Features Using the Park Call/Pickup Parked Call Feature Use the following procedures on the IP phones to park a call and pick up a parked call. IP Phone UI Parking a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server: Server announces the extension number where the call has been parked. Once the call is parked, press the Goodbye key to complete parking.
Operational Features Configuring Last Call Return Use the following procedures to configure LCR on the IP phones. Configuration Files For specific last call return (lcr) parameters you can set in the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” on page A-174. Mitel Web UI For the 6863i/6865i: 1. Click on Operation->Programmable Keys. 2. Pick a key to configure for Last Call Return. 3.
Operational Features Call Forwarding Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. An Administrator or User can configure CFWD on the phone-side by setting a mode for the phone to use (Account, Phone, or Custom).
Operational Features Configuring Call Forwarding You use the following parameters to set CFWD on the IP Phone using the configuration files: • call forward key mode • softkeyN type, topsoftkeyN type, prgkeyN type, or expmodX keyN type • softkeyN states (optional) Notes: • If there is no CFWD key configured on the phone or it is removed, you can still set the CFWD modes via the IP Phone UI at the path Options->Call Forward.
Operational Features Mitel Web UI 3. Click on Basic Settings->Preferences->General. Note: If there is no CFWD key configured on the phone or it is removed, you can still set the CFWD modes via the IP Phone UI at the path Options>Call Forward. 4. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • Account The account mode allows you to configure CFWD on a per account basis.
Operational Features Mitel Web UI 6. Click on Basic Settings->Account Configuration. 7. For each account, enable CFWD state by placing a check mark in one or more of the following “State” fields: • All • Busy • No Answer The “All” option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone. The phone can be in the Busy or No Answer states, or can be in the idle state. The phone still forwards all calls to the specified number.
Operational Features Mitel Web UI 9. For the No Answer state, in the “No. Rings” field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through 20. Default is 1. Note: When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1. 10. Click Save Settings to save your changes.
Operational Features CFWD in Account Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys to scroll through each state type.
Operational Features IP Phone UI 4. Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change navigation key in the CFWD State screen. Press 2 to toggle the state of the CFWD mode ON or OFF.
Operational Features IP Phone UI 10. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press 2Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Operational Features CFWD in Phone Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD All Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message. Note: In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts. 2.
Operational Features IP Phone UI 4. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF.
Operational Features IP Phone UI 10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Operational Features CFWD in Custom Mode IP Phone UI 1. Use the 3 and 4 navigation keys to scroll through each account. L1 John Smith CFWD All Tue Aug 20 2:55pm L2 J. Smith CFWD Busy Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. 2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each state type.
Operational Features IP Phone UI 4. Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All to view CFWD State Screen 1 Cfwd State On Done Set Cfwd State OFF Next Set Change Use Cfwd State ON Next Change 5. Press the 4Change key in the CFWD State screen. Press 2Next to toggle the state of the CFWD state ON or OFF.
Operational Features IP Phone UI 10. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change. Cfwd NoAnswer Use to view 1 Cfwd State On Done Change 2 Cfwd Number CFWD No. Rings Screen Done Change 3 No. Rings 3 Done Change Change No. Rings 3 Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3.
Operational Features IP Phone UI 3. 4. Press the 3 navigation key to go back to the Home screen With the account in focus on Home screen, press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays for the account you selected. 6867i CFWD Account Mode 6869i CFWD Account Mode 5.
Operational Features CFWD in Phone Mode IP Phone UI 1. Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the The Call Forward screen displays and is applicable to all accounts configured on the phone. 6867i CFWD Phone Mode button or Select softkey. 6869i CFWD Phone Mode 2. Enter forwarding numbers using the dialpad keys for any of the following states: • All: Forwards all incoming calls for the respective account to the specified number.
Operational Features CFWD in Custom Mode IP Phone UI 1. Press the configured Call Fwd softkey or press The Call Forward screen displays. 6867i CFWD Custom Mode , navigate to the Call Forward option and press the button or Select softkey. 6869i CFWD Custom Mode 2. Press the 3 or 4 navigation keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone. 3.
Operational Features SIP Phone Diversion Display When an outgoing call is being diverted to another destination (i.e. via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion. Similarly, at the new destination, the Caller ID of the original call destination displays. Call Diversion Example 1. Tim calls Mark at x400. 2. Mark’s phone is busy. 3.
Operational Features Pattern Rules and Syntax The customized display name must start with the pattern. The patterns that can be configured include the following regular expressions: • “-->x+” • “==>x+” • “@@@x+” • “aaax+” Additionally, the pattern syntax supports the regular expression | to specify multiple OR combined patterns (e.g. “->x+|==>x+|aaax+”). Notes: • Pattern matching is only applied for incoming calls and against the From header display name for incoming calls.
Operational Features Displaying Call Destination for Incoming Calls The IP Phones allow an Administrator to enable and disable the call destination name in the “TO” header of the INVITE message for incoming calls. When this feature is enabled, the call destination name displays on the LCD of the phone. This allows the user to easily determine the intended destination of an incoming call.
Operational Features You can use any spreadsheet application to open the file for viewing. The file displays the phone number, name, and the line that the call came in on. Enabling/Disabling Callers List You can enable and disable user access to the Callers List on the IP phones using the following parameter in the configuration files: • callers list disabled Valid values for this parameter are 0 (enabled) and 1 (disabled). If this parameter is set to 0, the Callers List can be accessed by all users.
Operational Features An Administrator can configure these parameters using the configuration files only. Creating Customizable Callers List and Services Keys Use the following procedure to create customized Callers List and Services keys on the IP Phone using the configuration files. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Customizable Callers List and Services Key” on page A-125.
Operational Features Local Directory The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI. If no external directory sources are available, pressing on the Directory key will open the Local Directory menu. Warning! When upgrading a phone to Release 4.0.0, all Local Directory entries will be migrated accordingly. However, if downgrading back to a firmware version previous to Release 4.0.0, all Local Directory entries will be lost.
Operational Features CSV-Based Directories Two Comma-Separated-Value (CSV)-based directory files can be created and utilized on the phone as per previous releases but the number of fields the phone can parse has been greatly expanded.
Operational Features Administrators can fully configure CSV directories by defining the following parameters in the configuration files: Parameter Description directory 1 The name/location of the first CSV-based directory list file that you can download from the configuration server. directory 2 The name/location of the second CSV-based directory list file that you can download from the configuration server.
Operational Features Parameter Description exchange contacts name Specifies the folder name of the Microsoft Exchange directory when enabled. Can also be configured through the Phone UI, see Enabling/Disabling Directories and Renaming Labels Using the Phone UI on page 5-195 for details. exchange contacts resync time Sets the time of day in a 24-hour period for the IP phone to update the Microsoft Exchange directory.
Operational Features Parameter Description xsi resync days Specifies the amount of days that the phone waits between BroadSoft XSI directory resync operations. xsi resync max delay Specifies the maximum time, in minutes, the phone waits past the scheduled time before starting a BroadSoft XSI directory checksync.
Operational Features Advanced LDAP Parameters Parameter Description ldap cn attribute Used when both the first and last name of a record are empty. ldap dn attribute Used to perform the search request for the detailed view of an LDAP contact. ldap search filter Used to set search filters. This parameter format must follow RFC 4515, for example (sn=%). This parameter must include a '%' character at the place where it will be replaced by a*, b*, etc... ldap search scope Used to set the search scope.
Operational Features Parameter Description ldap other phone attribute Specifies the LDAP other phone (e.g. 1-416-468-3269) for the attribute list. If this parameter contains more than one list value, only the first matching value will be selected in the record. ldap business fax attribute Specifies the LDAP business fax (e.g. 1-905-760-4233) for the attribute list. If this parameter contains more than one value, list only the first matching value will be selected in the record.
Operational Features Configuring Directory Display and Sorting Options Using the Phone UI Use the following procedure on the phone’s UI to configure directory display and sorting options. IP Phone UI For the 6863i/6865i: 1. Press the key on the phone to enter the Option List. 2. Select Directory. 3. Navigate to the Display Name Order setting and and press the 4 Enter key. 4. Choose the order you wish to display the names in the Directory (First Last or Last, First). 5.
Operational Features Enabling/Disabling Directories and Renaming Labels Using the Phone UI Use the following procedure on the phone’s UI to enable/disable directories and rename directory folder labels. IP Phone UI For the 6863i/6865i: 1. Press the key on the phone to enter the Option List. 2. Select Directory. 3. Select External Sources. 4. Navigate to the Directory Source you wish to enable/disable (e.g. LDAP) and press the 4 Enter key. Note: CSV 1 and 2 are enabled by default.
Operational Features Entering Username/Passwords and Testing Connections Using the Phone UI Use the following procedure on the phone’s UI to enter user credentials (and for the 6867i and 6869i, test the connection to an external source). IP Phone UI For the 6863i/6865i: 1. Press the key on the phone to enter the Option List. 1. Select Credentails. 2. Use the 5 and 2 keys to navigate through the list of Directory sources and select 4 Enter. 3.
Operational Features Local Directory Loose Number Matching If the incoming calling number does not match exactly to the local directory, the lookup will fail and the phone will not display the stored directory name. Now, the phone can be configured to match only the specified number of digits against the local directory.
Operational Features The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit. Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string. The end of the Voicemail list displays the number of new voicemail messages (if any exist).
Operational Features The parameter is set to 0 (no visual indicators) by default. Notes: • The above behaviors are also applicable to expansion module softkeys representing SCA lines. • For programmable keys representing SCA lines, the respective programmable key’s LED will flash when voicemail messages are pending. • The “voice mail indicator” parameter takes precedence over the “line icon disabled” parameter.
Operational Features PIN and Authorization Code Suppression Certain features on MX-ONE require a PIN/authorization code to be entered on the phone (for example: to register, for authorization, locking/unlocking, or accounting). The number format is the following: **PIN# or **PIN*# To deactivate features, the first star is replaced by #, for example: #*PIN#.
Operational Features XML Customized Services Extensible Markup Language (XML) is a markup language much like HTML. HTML was designed to display data and to focus on how data looks. XML was designed to describe data and to focus on what data is. The following are characteristics of XML: • XML tags are not predefined. You must define your own tags. • XML uses a Document Type Definition (DTD) or an XML Schema to describe the data.
Operational Features You can also use the following attributes/options with the XML objects to further customize your XML applications: Attribute/Option Description/Usage Beep Enables or disables a BEEP option to indicate a status yes | no on the phone.
Operational Features Enabling the beep is an indication to the phone to sound a beep when it receives an AastraIPPhoneStatus object. If you disable the beep, or no AastraIPPhoneStatus object appears in the status message, then the default behavior is no beep is heard when the object arrives to the phone. The value set in the configuration files and Mitel Web UI override the attribute you specify for the AastraIPPhoneStatus object.
Operational Features The xml application title is the name of the XML application that displays on the Services menu in the IP Phone UI (as option #4). XML Get Timeout The IP phone has a parameter called, “xml get timeout” that allows you to specify a timeout value, in seconds, that the phone waits for the far side to return a response after accepting the HTTP GET connection. If the far side accepts the GET connection but never returns a response, it blocks the phone until it is rebooted.
Operational Features Mitel Web UI For the 6867i/6869i: 1. Click on Operation->Softkeys and XML. 2. Select a key. 3. In the "Type" field, select XML from the list box. 4. In the "Label" field, enter a label that displays on the IP phone for the softkey. For example, "XML". 5. In the "Value" field, enter the IP address or qualified domain name of the XML application. 6.
Operational Features Mitel Web UI 10. In the "XML Push Server List (Approved IP Addresses)" field, enter the host IP address and/or DNS server. You can enter multiple IP address and/or DNS servers (separated by commas). In the example in Step 8, the illustration shows a host IP address of "10.50.10.53, 10.50.10.54" in the applicable field. 11. Click Save Settings to save your changes. Note: No posting is performed if a session times out. Mitel Web UI For the 6863i/6865i:: 1.
Operational Features Mitel Web UI 9. In the "XML Push Server List (Approved IP Addresses)" field, enter the host IP address and/or DNS server. You can enter multiple IP address and/or DNS servers (separated by commas). In the example in Step 6, the illustration shows a host IP address of "10.50.10.53, 10.50.10.54" in the applicable field. 10. Click Save Settings to save your changes. Note: No posting is performed if a session times out.
Operational Features Action URI Description Registration Event Specifies the URI for when registration events occur or when there are registration state changes. Note: This action URI is not called when the same event is repeated (for example, a timeout occurs again when registration is already in a timeout state.) Incoming Call Specifies the URI for which the phone executes a GET on when an incoming call event occurs.
Operational Features Configuration File Parameters Mitel Web UI Parameters at Advanced Settings->Action URI action uri incoming Incoming Call $$REMOTENUMBER$$ $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$INCOMINGNAME$ $$LINESTATE$$ $$CALLDURATION$$ $$CALLDIRECTION$$ $$LOCALIP$$ action uri outgoing Outgoing Call $$REMOTENUMBER$$ $$SIPUSERNAME$$ $$LINESTATE$$ $$LOCALIP$$ action uri offhook Offhook $$LINESTATE$$ $$LOCALIP$$ action uri onhook Onhook $$LOCALIP$$ $$CALLDURATION$$ $$CALLDIRECTION$$ $$LINESTATE$$
Operational Features Variable Description $$LINESTATE$$ Current line state associated with: • registered phone • incoming caller • outgoing caller • offhook • onhook • disconnected $$LOCALIP$$ IP Address associated with: • registered phone • onhook Note: This variable allows for enhanced information in call records and billing applications.
Operational Features and you dial out the number 5551212, the phone executes a GET on: http://10.50.10.140/outgoing.pl?number=5551212 Notes: • If the phone cannot find the Action URI you specify, it returns a “NULL” response. For example, http://10.50.10.140/outgoing.pl?number= • After executing a GET on the URI, the phone expects a valid XML response. If a valid XML response is not received, an error message is displayed on screen.
Operational Features Mitel Web UI 3. Enter an XML URI for a successful registration in the “Successful Registration” field. For example: http://10.50.10.14/registered.php?auth name=$$SIPAUTHNAME$$ This parameter specifies the URI for which the phone executes a GET on when a successful registration event occurs. Note: For a successful registration event, use the associated variables indicated in the table “Action URIs and Associated Variables” on page 5-208.
Operational Features Mitel Web UI 12. (Optional) You can poll a URI at specific intervals on the phones. For more information about polling Action URIs, see “Polling Action URIs” on page 5-213. 13. Click Save Settings to save your changes. Polling Action URIs Another way to reach a phone behind a NAT/firewall is to have the phone make an XML call at periodic intervals. An Administrator can use the action uri poll parameter that commands the phone to perform an XML call at configurable intervals.
Operational Features Mitel Web UI 3. In the “Interval” field, enter the interval, in seconds, between calls from the phone to the "action uri poll". The value of “0” is disabled. 4. Click Save Settings to save your changes. Action URI Connected A parameter called “action uri connected” (configuration files) and “Connected” (Mitel Web UI) now allows XML scripts to determine when a call is connected. When enabled, the phone triggers an HTTP GET when it goes into the “connected” state.
Operational Features Mitel Web UI 1. Click on Advanced Settings->Action URI. 2. In the “Connected” field, enter a valid URI for which the phone executes a GET on, when it goes into the “connected” state. Leaving this field empty disables the Action URI Connected feature. For example, http://www.example.com/connect.php 3. Click Save Settings to save your settings.
Operational Features $$LINESTATE$$ Value Description Meaning in a Disconnected URI CONNECTED Parties are talking. Call was successful. CLEARING Call was released but not acknowledged. N/A The Action URI Disconnect feature allows an Administrator to determine the reason for the disconnect if required. Note: If you enable the Action URI Disconnect feature by specifying a URI, the URI is called when any disconnect event occurs including an intercom call or a conference setup.
Operational Features Mitel Web UI 1. Click on Advanced Settings->Action URI->Event. 2. In the “Disconnected” field, enter a valid URI for which the phone executes a GET on, when it transitions from the incoming, outgoing, calling, or connected state into the idle state. Leaving this field empty disables the Action URI Disconnected feature. For example, http://fargo.ana.mitel.com/disconnected.xml?state=$$LINESTATE$$ The following table lists the applicable values and descriptions for the $$LINESTATE$$.
Operational Features If the content is empty in the SIP NOTIFY, the phone automatically triggers a new pre-configured action uri (action uri xml sip notify). Example of a SIP NOTIFY with XML Content NOTIFY sip:200@10.30.100.103:5060 SIP/2.0 Via: SIP/2.0/UDP 10.30.100.103:5060;branch=z9hG4bK7bbc1fac;rport From: ;tag=81be2861f3 To: Jacky200 Contact:
Operational Features Also to ensure that the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone. If enabled, and the phone receives a SIP NOTIFY from a server that is NOT on the whitelist, the phone rejects the message.
Operational Features Mitel Web UI 2. The “XML SIP Notify" field is disabled by default. To enable this field, check the box. This field enables or disables the phone to accept or reject an aastra-xml SIP NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone. If enabled, and the phone receives a SIP NOTIFY from a server that is NOT on the whitelist (i.e.
Operational Features When an administrator enters an XML softkey URI either via the Mitel Web UI or the configuration files, they can specify the following variables: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ • $$PROXYURL$$ • $$LINESTATE$$ • $$LOCALIP$$ • $$REMOTENUMBER$$ • $$DISPLAYNAME$$ • $$SIPUSERNAME$$ • $$INCOMINGNAME$$ • $$CALLDURATION$$ • $$CALLDIRECTION$$ Note: For a description of each variable in the above list, see “Variable Descriptions” on page 5-209.
Operational Features Mitel Web UI For the 6867i/6869i:: 1. Click on Operation->Softkeys and XML. 2. Select a key. 3. In the "Type" field, select XML from the list box. 4. In the "Label" field, enter a label that displays on the IP phone for the XML softkey. For example, "aastra". 5. In the "Value" field, enter the URI that the phone performs a GET on when the key is pressed. For example: http://10.50.10.140/script.
Operational Features Mitel Web UI 4. In the "Value" field, enter the URI that the phone performs a GET on when the key is pressed. For example: http://10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Note: You can use the following variables in the URI: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ • $$PROXYURL$$ • $$LINESTATE$$ • $$LOCALIP$$ • $$REMOTENUMBER$$ • $$DISPLAYNAME$$ • $$SIPUSERNAME$$ • $$INCOMINGNAME$$ • $$CALLDURATION$$ • $$CALLDIRECTION$$ 5. Click Save Settings to save your changes.
Operational Features Configuring XML Redirection of the Redial, Xfer, Conf, and Icom Keys, and the Voicemail Option Use the following procedure to configure XML redirection of the Redial, Xfer, Conf, and Icom keys, and the Voicemail option. Configuration Files For the specific parameters you can set in the configuration files, see Appendix A, the section, “XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail)” on page A-222.
Operational Features Configuring the Off-Hook Interaction Feature Use the following procedure to configure the XML application and off-hook interaction feature. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Off-Hook and XML Application Interaction Setting” on page A-224.
Operational Features Configurable Indication of Terminated Calls An Administrator can configure a parameter called, “far-end disconnect timer” which allows you to enable or disable whether or not the near-end phone displays a disconnected screen with a “Call Terminated” message when the far-end hangs up. An audible busy signal is also heard on the phone. If enabled with a maximum time interval value, this parameter also specifies the interval of time that the busy signal is audible.
Operational Features Handling Call Termination Screens on the Phone UI The following procedure describes how to handle the call terminated screens on your phone. IP Phone UI 1. Press the Goodbye key. The busy tone stops and the call terminated screen no longer displays. or Select any Line key. The busy tone stops and the call terminated screen no longer displays. A dial screen displays.
Operational Features Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Centralized Conferencing Settings” on page A-77. Configuring Centralized Conferencing Using the Mitel Web UI Use the following procedure to configure centralized conferencing using the Mitel Web UI. Mitel Web UI Global Configuration 1. Click on Advanced Settings->Global SIP Settings->Basic SIP Network Settings. 2.
Operational Features Mitel Web UI Per-Line Configuration 1. Click on Advanced Settings->Line <#>->Basic SIP Network Settings 2. In the “Conference Server URI” field, do one of the following actions: • To disable centralized conferencing on this line, leave this field empty (blank).
Operational Features Custom Ad-Hoc Conference Previously, the phone will wait for server response prior to completing the ad-hoc and centralized conference feature. This results in an interoperability issue with certain call managers, such as Genband. Now the phone no longer waits for server response before referring the call to the conference host when the "custom adhoc conference" parameter is enabled.
Operational Features mode by configuring the new “confxfer live dial” parameter. In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.
Operational Features Using the IP Phone when BroadSoft CMS is Enabled If you enable the HTTP/HTTPS digest authentication feature, the phone behaves as follows with the BroadSoft CMS tool: 1. Factory default the phone. 2. Configure the HTTP or HTTPS server (specify the HTTP or HTTPS server, path, and port). 3. Restart the phone. The first time the phone reboots, the phone is challenged by the server. The phone sends the default username of “aastra” and the default password of “aastra” to the server.
Operational Features Customizing the Display Columns on the M685i Expansion Module The M685i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys.
Operational Features Expansion Module 2 (3 pages) • expmod2page1left • expmod2page1right • expmod2page2left • expmod2page2right • expmod2page3left • expmod2page3right Expansion Module 3 (3 pages) • expmod3page1left • expmod3page1right • expmod3page2left • expmod3page2right • expmod3page3left • expmod3page3right The following is an example of configuring Expansion Module 1 column headings.
Chapter 6 Configuring Advanced Operational Features About this Chapter The IP phones have advanced operational features you can configure using the configuration files and/or the Mitel Web UI. This chapter describes each of these features and provides procedures for configuring each feature.
About this Chapter Topic Page “Call-Info” Header to 200ok Responses for Shared Call Appearance (SCA) Lines page 6-29 Reason Header Field in SIP Message page 6-29 Configurable “Allow” and “Allow-Event” Optional Headers page 6-30 Configurable SIP P-Asserted Identity (PAI) page 6-30 Configurable Route Header in SIP Packet page 6-31 Configurable Compact SIP Header page 6-31 Reject INV or BYE when Unsupported Value in REQUIRE Header page 6-32 XML URI for Key Press Simulation page 6-32 Domain Na
Advanced Operational Features Advanced Operational Features Description This section provides the following information about advanced features of the IP phones: Feature Description TR-069 Support The IP Phones support the Technical Report (TR) 069 Protocol, a Protocol that provides the communication between Customer-Premises Equipment (CPE) (like the IP Phones) and Auto Configuration Servers (ACS) over DSL/broadband connections.
Advanced Operational Features Feature Description Enable Microphone During Early Media Allows you to enable or disable the microphone during early media. Configurable Codec Negotiation Behavior Allows Administrators to change the phone’s codec negotiation behavior so that the phone will indicate only one preferred codec in the SDP when replying to an SDP offer (as per 3GPP TS 24.229).
Advanced Operational Features TR-069 Support The IP Phones support the Technical Report (TR)-069 Protocol. This Protocol is a bi-directional HTTP based protocol that provides the communication between Customer-Premises Equipment (CPE) (like the IP Phones) and Auto Configuration Servers (ACS) over DSL/broadband connections. It includes both a safe auto configuration and the control of other CPE management functions within an integrated framework.
Advanced Operational Features Mitel Web UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Setting. 2. Enable the "Send MAC Address in REGISTER Message" field by checking the check box. (Disable this field by unchecking the box). 3. Enable the "Send Line Number in REGISTER Message" field by checking the check box. (Disable this field by unchecking the box). 4. Click Save Settings to save your settings. Note: The session prompts you to restart the IP phone to apply the configuration settings.
Advanced Operational Features SIP Message Sequence for Blind Transfer The SIP message sequence for Blind Transfer avoids the transfer target having two simultaneous calls. Prior to release 1.4, a CANCEL message was sent to the transfer target (if it was in a ringing state) after sending a REFER to the transferee to complete the transfer. In the 1.4 and later releases, the CANCEL is now sent before the REFER message.
Advanced Operational Features Update Caller ID During a Call It is possible for a proxy or call server to update the Caller ID information that displays on the phone during a call, by modifying the SIP Contact header in the re-INVITE message. The phone displays the updated name and number information contained within the Contact header.
Advanced Operational Features Auto-discovery Using mDNS The IP phones can perform an auto-discovery of all servers on a network using mDNS. When the IP phone discovers a TFTP server, it is automatically configured by that TFTP server. An unconfigured phone (phone right out of the box) added to a network, attempts to auto-discover a configuration server on the network without any end-user intervention. When it receives DHCP option 66 (TFTP server), it automatically gets configured by the TFTP server.
Advanced Operational Features Global Parameters • sip missed call summary subscription • sip missed call summary subscription period Use the following parameters to configure Missed Call Summary Subscription feature on a per-line basis: Per-Line Parameter • sip lineN missed call summary subscription Configuration Files For the specific parameters you can set in the configuration files for Missed Call Summary Subscription, see Appendix A, the section, “Missed Call Summary Subscription Settings” on page A-85.
Advanced Operational Features For server-side ACD, when you press the ACD softkey, the screen that displays is dependant on the state of the ACD subscription. Possible state for ACD are: • Logged Out - User has the option of logging in. • Logged In - User has the option of logging out or making the phone unavailable. • Unavailable - User has the option of logging out or making the phone available.
Advanced Operational Features Mitel Web UI 4. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 5. In the “As-Feature-Event Subscription Period” field, enter the amount of time, in seconds, that the phone waits after sending a SUBSCRIBE, to receive a NOTIFY response from the server side. Default is 3600. 6. Click Save Settings to save your changes.
Advanced Operational Features Configuring Blacklist Duration Using the Configuration Files Use the following parameter to configure the Blacklist Duration in the configuration files: • sip blacklist duration Configuration Files For the specific parameters you can set in the configuration files for setting Blacklist Duration, see Appendix A, the section, “Blacklist Duration Setting” on page A-222.
Advanced Operational Features Whitelist Proxy To protect your IP phone network, you can configure a “Whitelist Proxy” feature that screens incoming call requests received by the IP phones. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only. The IP phone rejects any call requests from an untrusted proxy server. The whitelist is dynamically updated (i.e.
Advanced Operational Features Configuring Whitelist Proxy Using the Mitel Web UI Use the following procedure to configure the Whitelist Proxy feature using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings 2. The "Whitelist Proxy" field is disabled by default. To enable this field, check the box. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only.
Advanced Operational Features TLS is composed of two layers: the TLS Record Protocol and the TLS handshake protocol. The TLS Record Protocol provides connection security with some encryption method such as the Data Encryption Standard (DES). The TLS Handshake Protocol allows the server and client to authenticate each other and to negotiate an encryption algorithm and cryptographic keys before data is exchanged.
Advanced Operational Features Configuring TLS Using the Configuration Files You use the following parameters to configure TLS in the configuration files: • sip transport protocol • sips persistent tls • sip persistent tls keep alive • sip send sips over tls • sips root and intermediate certificates • sips local certificate • sips private key • sips trusted certificates Configuration Files For the specific parameters you can set in the configuration files for setting TLS, see Appendix A, the section, “Transp
Advanced Operational Features Configuring TLS Using the Mitel Web UI To configure TLS using the Mitel Web UI, you must enable TLS or Persistent TLS first. Then you must define the TLS certificate file names that you want the phone to use. Use the following procedure to configure TLS using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->Global SIP->Advanced SIP Settings. 2. In the "Transport Protocol" field, select TLS or Persistent TLS.
Advanced Operational Features Mitel Web UI 5. Enter the certificate file names and the private key file name in the appropriate fields. The Root and Intermediate Certificate files contain one root certificate and zero or more intermediate certificates which must be placed in order of certificate signing with root certificate being the first in the file.
Advanced Operational Features Configuring the 802.1x Protocol Using the Configuration Files You use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password • pc port passthrough enabled For EAP-TLS use: • eap type • identity • 802.1x root and intermediate certificates (use 1 root and 0 or 1 intermediate certificates) • 802.1x local certificate (use 1 local certificate) • 802.
Advanced Operational Features For the 6863i/6865i: IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Administrator Menu. 3. Select Network Settings->Ethernet & VLAN->802.1x Settings. 4. Select 802.1x Settings. 5. Select 802.1x Mode. 6. Select EAP-MD5 to configure the phone to use MD5 authentication; or Select EAP-TLS to configure the phone to use TLS authentication. Note: The 802.1x Protocol is disabled by default.
Advanced Operational Features Configuring the 802.1x Protocol Using the Mitel Web UI Use the following procedure to configure the 802.1x Protocol on your phone using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->802.1x Support. To configure EAP-MD5: 2. In the “EAP Type” field, select EAP-MD5. Valid values are: Disabled (Default), EAP-MD5, and EAP-TLS. 3. In the “Identify” field, enter an Identity for the IP phone for which you are configuring 802.1x. For example, phone1. 4.
Advanced Operational Features Mitel Web UI 6. In the “Trusted Certificates Filename” field, enter the filename that contains the trusted certificates. For example: trusted_certificates.pem. 7. Click Save Settings to save your changes. Symmetric UDP Signaling By default, the IP phones use symmetric UDP signaling for outgoing UDP SIP messages. When symmetric UDP is enabled, the IP phone generates and listens for UDP messages using port 5060.
Advanced Operational Features Removing UserAgent and Server SIP Headers Currently, the phone always configures the SIP UserAgent/Server headers to contain: Aastra / You can suppress the addition of these headers by using the following parameter in the configuration files: • sip user-agent Setting this parameter allows you to enable or disable the addition of the User-Agent and Server SIP headers from the SIP stack.
Advanced Operational Features GRUU and sip.instance Support Globally Routable User-Agent URIs (GRUUs) provide a way for anyone on the Internet to route a call to a specific instance of a User-Agent. The IP phones provide GRUU support using draft-ietf-sip-gruu-15. A sip.instance is added to all non-GRUU contacts. By default, this feature is enabled. You can enable or disable this support using the configuration files.
Advanced Operational Features Using mandatory billing codes, if the user is configuring a Speeddial number, then they enter the number using the following format: – %23 To use this format with the default dial plan terminator (#), the # sign required by Sylantro as a delimiter should be represented as an escaped character by using the sequence %23.
Advanced Operational Features You can configure the phone to use any one of these methods by entering the applicable value in the configuration files: Configuration File Value DNS Server Method Used Description 0 A only The phone issues requests for “A” (Host IP Address) records from the DNS server to get the IP address, and uses the default port number of 5060. 1 SRV & A The phone issues requests for “SRV” (Service Location Record) records from the DNS server to get the port number.
Advanced Operational Features Enabling/Disabling “Out of Order SIP Requests” Use the following procedure to enable/disable “out of order SIP requests”. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Ignore Out of Order SIP Requests” on page A-227. “Early-Only” Parameter in Replaces Header RFC3891 The phones support the “early-only” parameter in the “Replaces” header as referenced in RFC3891.
Advanced Operational Features Configurable Codec Negotiation Behavior By default, when the phone receivess an SDP Offer with several codecs defined for the media stream, the phone will reply with an SDP Answer containing all the codecs present in the Offer (as per RFC 3264).
Advanced Operational Features If there is no Reason Header in the status message, the behaviour of the phone should be unchanged: • “Busy” is displayed for the status codes 486 and 503 (SERVICE UNAVAILABLE) and the busy tone will be played, • or “Call Failed” is displayed for status codes 4xx to 5xx and the call failed tone will be played, • or “Not Configured” or “Seize Failed” is displayed in case of an internal error, • or “Unavailable” is displayed in case of code less support 6867i, 6869i.
Advanced Operational Features The phones provide the ability for the Administrator to enable or disable the display of P-Asserted Identity (PAI) information on the phone using the following parameter in the configuration files: • sip pai Enabling/Disabling P-Asserted Identity (PAI) Use the following procedure to enable/disable PAI. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “P-Asserted Identity (PAI)” on page A-227.
Advanced Operational Features Enabling/Disabling the Compact SIP Headers Feature Use the following procedure to enable/disable the Compact SIP Header in the SIP packet. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Compact SIP Header” on page A-228.
Advanced Operational Features XML Key URI Description Programmable Keys Key:PrgKey1 to Key:PrgKey Programmable keys 1 to (valid programmable keys depend on the number of physical programmable keys on the phone) Expansion Module Keys Key:ExpMod1SoftKey1 to Key:ExpMod1SoftKey Expansion module 1 softkeys 1 to (valid softkeys depend on the number of physical softkeys on the expansion module) Note: The phone ignores URI expansion module key events if the keys are not physically present on the
Advanced Operational Features XML Key URI Description Key:NavDwn Navigation Down Key Key:NavLeft Navigation Left Key Key:NavRight Navigation Right Key Function Keys (only if physically configured on the phone or expansion module) KeyPark Park Softkey KeyPickup Pickup Softkey Notes: • If the URI key is a valid key, the phone executes the key regardless of the current state on the phone.
Advanced Operational Features Configuring DNS “Host File” Pre-caching from the Configuration Server The DNS host file must reside on the same server as the configuration files (aastra.cfg/.tuz, etc.) and the filename to download is specified within the configuration. Use the following parameter to configure the phone to use the host file for host IP address lookups.
Advanced Operational Features The SIP registration and SIP proxy features on the phones previously allowed the use of server queries only to live DNS servers. Using the host file and specific DNS SVR parameters extends this mechanism to allow pre-configuration of server values in the aastra.cfg file.
Advanced Operational Features If all three servers with priority 10 are unavailable, the next highest priority record is selected, in this case backupbox. This could be a server in another physical location. The server entries in the aastra.cfg file can use DNS hostnames or can use IP addresses. If hostnames are used, any precached DNS A records via the host file mechanism are used before resorting to live DNS query if there is no local match. For example, the following hostfile.
Advanced Operational Features Configuring the DNS Maximum Cache TTL Use the following procedure to configure the DNS maximum cache TTL settings. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Maximum Cache TTL Settings” on page A-231.
Advanced Operational Features Configurable Alphanumeric Input Order for Username Prompts A configuration parameter username alphanumeric input order is available for the 6863i and 6865i IP phones allowing administrators the ability to change the default behavior of the keypad input order during username prompts. . By default, keypad input order during username prompts changes from uppercase letters to the respective digit and then to lowercase letters with each successive press of the key.
Advanced Operational Features Active Voice-over-IP (VoIP) Recording Active VoIP recording is supported by the IP phones. When using the IP phones with a Mitel call manager supporting voice recording and a recording system with the predefined subset of the SIP interface, administrators can configure the phones to send duplicate copies of the transmit and receive RTP or SRTP voice packets to the voice recording system.
Advanced Operational Features 6867i Conference Call Normal Call Recording Icons 6869i Conference Call Normal Call Recording Icons Warning! The recording icon is displayed on the IP phones to indicate the recording session is active and that a duplicate copy of the RTP/SRTP stream is to be sent from the phone to the recording server. The overall recording and its quality is dependent on the recording server and the network.
Advanced Operational Features Use the following procedure in the configuration files to configure the active VoIP recording feature. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Active VoIP Recording Settings” on page A-234. BroadSoft XSI Speed Dial 8 and Call Log Support Note: Applicable to the 6867i and 6869i IP Phones only.
Advanced Operational Features The Redial List will show the name and number of the outgoing call recipient, and the date and time of when the call was placed. Users are able to copy an entry to the Local Directory using the Copy softkey exactly the same way as in the phone’s native Redial List.
Advanced Operational Features Mitel Web UI 1. Click on Operation->Softkeys and XML. 2. Select from Key 1 through Key 20 (6867i) or Key 44 (6869i) on the top keys or Select from Key 1 through Key 18 (6867i) or Key 24 (6869i) on the bottom keys. 3. In the Type field, select Speeddial to apply to the key. 4. (Optional) In the Label field, enter a label to apply to this key. 5. In the Value field, enter “xsi.speeddial8”. 6. (Optional) In the Line field, select a line to apply to this key.
Advanced Operational Features Use the following procedure on the phone’s UI to enter user credentials and test the connection to the XSI server. IP Phone UI 1. Press 2. on the phone to enter the Options List. Navigate to the Credentials option and press the button or Select softkey. 3. Use the 4 key to navigate to the BroadSoft XSI tab. 4. Press the 2 key to highlight the Username field and using the dialpad keys (or K680i Keyboard if available) enter in your username. 5.
Advanced Operational Features This visitor account is the default account that the phone uses when a user is not logged in his/her specific account.
Advanced Operational Features For example, if the “user config url” parameter is defined with valid HTTP, HTTPS, FTP, or TFTP server credentials and an unsolicited NOTIFY message containing the following XML body is received by phone: hot desk username john the phone connects to the defined server, downloads the “john.cfg” and “john_local.
Advanced Operational Features Creating a Login Key Using the Mitel Web UI Use the following procedure to create a Login key using the phone’s Web UI: Mitel Web UI 1. Click on Operation > Programmable Keys (6863i/6865i) or Softkeys and XML (6867i/6869i) 2. Select from Key 1 through Key 3 (6863i) or Key 8 (6865i) on the programmable keys or Select from Key 1 through Key 20 (6867i) or Key 44 (6869i) on the top keys or Select from Key 1 through Key 18 (6867i) or Key 24 (6869i) on the bottom keys. 3.
Chapter 7 Encrypted Files on the IP Phone About this Chapter This chapter provides information about encryption on the IP phones and provides methods an administrator can use to store encrypted files to a server. Topics This chapter covers the following topics: Topic Page Encrypted Files on the IP Phone page 7-2 Configuration File Encryption Method page 7-2 Procedure to Encrypt Configuration Files page 7-3 Vendor Configuration File Encryption page 7-4 7-1 41-001561-00 REV00 – 10.
Encrypted Files on the IP Phone Encrypted Files on the IP Phone An encryption feature for the IP phone allows Service Providers the capability of storing encrypted files on their server to protect against unauthorized access and tampering of sensitive information (i.e., user accounts, login passwords, registration information). Service Providers also have the capability of locking a phone to use a specific server-provided configuration only.
Encrypted Files on the IP Phone Procedure to Encrypt Configuration Files To encrypt the IP phone configuration files (using a Microsoft Windows OS): 1. Obtain the anacrypt encryption tool (anacrypt.exe) from your Mitel representative. 2. Open a command line window application (i.e. DOS window). 3. At the prompt, enter anacrypt.exe and press . 4. Enter a command utilizing the details provided in the help screen. C:\> anacrypt.
Encrypted Files on the IP Phone For firmware version 2.2.0 and above: C:\>anacrypt -i -p 1234abcd or C:\>anacrypt -i -p 1234abcd -v2 For any firmware version: C:\>anacrypt -i -p 1234abcd -v1 Example 2 Encrypting a single aastra.cfg file with password 1234abcd (for firmware version 3.3.1 and above): C:\>anacrypt aastra.cfg -p 1234abcd -v3 Example 3 Encrypting a .cfg file with password 1234abcd (for firmware version 3.3.1 and above): C:\>anacrypt 00085d000000.
Encrypted Files on the IP Phone Configuring Vendor Configuration File Encryption Use the following procedure to configure vendor configuration file encryption on the IP Phones. Configuration Files For specific parameters you can set in the configuration files for automatic update, see Appendix A, the section, “Configuration Encryption Setting” on page A-229. 7-5 41-001561-00 REV00 – 10.
Chapter 8 Upgrading the Firmware About this Chapter This chapter provides information about upgrading the IP phone firmware. Topics This chapter covers the following topics: Topic Page Upgrading the Firmware page 8-2 Using the “Firmware Update” Page in the Mitel Web UI page 8-2 Using the Restart Feature page 8-4 Using the Auto-Resync Feature page 8-5 41-001561-00 REV00 – 10.
Upgrading the Firmware Upgrading the Firmware The IP phones support the protocols, TFTP, FTP, HTTP or HTTPS to download configuration files and upgrade firmware to the phones from a configuration server. The configuration server should be ready and able to accept connections. For information on configuration server requirements, see Chapter 1, the section, “Configuration Server Requirement” on page 1-16.
Upgrading the Firmware Use the following procedure to manually update the firmware on your phone from the specified configuration server. Mitel Web UI 1. Click on Advanced Settings->Firmware Update. 2. In the “File Name” field, enter the firmware file name (.st) that you want to download to your IP phone. For example, 6867i.st (for a 6867i phone). Note: This file name must match the actual name of the firmware file residing on your configuration server.
Upgrading the Firmware Using the Restart Feature Restarting the phone forces the phone to check for both firmware and configuration files stored on the configuration server. Warning! Do not reset or turn off the phone until the download is complete. Restarting the Phone Using the IP Phone UI IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Restart Phone. 3. Press # to confirm. Note: To cancel the Restart, press the 3 key. For the 6867i/6869i: 1. 2.
Upgrading the Firmware Using the Auto-Resync Feature The auto-resync feature on the IP phones allows an administrator to enable the phone to be updated automatically once a day at a specific time in a 24-hour period if the files on the server have changed. This feature works with TFTP, FTP, HTTP, and HTTPS servers. An administrator can enable this feature using the Mitel Web UI or using the configuration files (aastra.cfg, .cfg, and .cfg).
Upgrading the Firmware Enabling Auto-Resync Using the Mitel Web UI Use the following procedure to enable auto-resync for the phones in your network. Mitel Web UI 1. Click on Advanced Settings->Configuration Server->Auto-Resync. 2. In the “Mode” field, select the auto-resync mode you want to use to automatically update the phone.
Chapter 9 Troubleshooting About this Chapter This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones.
Troubleshooting Troubleshooting This section describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes.
Troubleshooting Mitel Web UI Parameters Configuration File Parameters DSTORE (Delayed storage) log module dstore EPT (Endpoint module) log module ept IND (Indicator module) log module ind KBD (Keyboard module) log module kbd NET (Network module) log module net PROVIS (Provisioning module) log module provis RTPT (Realtime Transport module) log module rtpt SND (Sound module) log module snd PROF (Profiler module) log module prof XML (Extension Markup Language) log module xml STUN (Simple
Troubleshooting In the above example, functions and general information are logged for the display drivers, network, and sound modules. Example 3 log module rtpt: 0 log module ind: 65535 In the above example, all debug levels are OFF for the Real Time Transport module. All debug levels are ON for the indicator module. You can set the Module/Debug Levels using the configuration files or the Mitel Web UI.
Troubleshooting Free Memory Max Memory Block Size Performing Troubleshooting Tasks Use the following procedures to perform troubleshooting on the IP phone via the configuration files or the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Log Settings” on page A-239. 41-001561-00 REV00 – 10.
Troubleshooting Mitel Web UI 1. Click on Advanced Settings->Troubleshooting. To set log settings: 2. In the "Log IP" field, enter the IP address of the log server (i.e. the server to which log information will be transmitted). 3. In the "Log Port" field, enter the port number associated with the IP address specified in the "Log IP" field. This port passes the information from the IP phone to the IP address location. 4. Click Save Settings to save your settings. 5. Click on Operation->Reset. 6.
Troubleshooting Mitel Web UI 8. Enter a debug level value in the “Debug Level” field for a module. Valid values are: Debug Level Value Fatal Errors 1 (default) Errors 2 Warnings 4 Init 8 Functions 16 Info 32 All debug levels OFF 0 All Debug Levels ON 65535 The value of “0” turns all debug levels OFF for a module. The value of “65535” turns all debug levels ON for a module. To turn two or more debug levels on at the same time, you add the value associated with each level.
Troubleshooting Enabling/Disabling WatchDog Use the following procedure to enable/disable the WatchDog. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “WatchDog Settings” on page A-242. Use the following procedure to enable/disable the WatchDog task for the IP Phones using the Mitel Web UI. You can also view the “Crash Log” generated by the WatchDog task using the Mitel Web UI. Mitel Web UI 1. Click on Advanced Settings->Troubleshooting.
Troubleshooting Mitel Web UI View the Crash Log 4. To view a crash log, in the “Get a Crash Log” field, click the SAVE AS button. You can open the file immediately, or you can save the Crash Log to your PC. Error Messages Display An Administrator can view generated error messages that may have occurred during startup or reboot of the IP Phones.
Troubleshooting Viewing the Error Messages Using the Mitel Web UI Use the following procedure to view the error messages, if any, that generated during startup. Mitel Web UI 1. Click on Advanced Settings->Troubleshooting->Error Messages. 2. Scroll down to the “Error Messages” section to view the error messages that may have generated during startup or reboot of the IP Phone.
Troubleshooting The following table identifies the methods you can use to retrieve support information from the phone to the pre-defined server when the above configuration parameters are enabled. Method for Retrieving Support Info Description Configuration Files (automatic retrieval) 1. Enter “upload system info server” parameter in the configuration files and specify the server for which the phone sends the system crash information 2.
Troubleshooting IP Phone UI 2. Select Status. 3. Press the Sys Info softkey. The following prompt displays: “Upload System Info Files?” 4. Select Yes or press the Upload softkey. The phone immediately generates the applicable Support Information files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the pre-defined server. The message “Files Sent” displays.
Troubleshooting Solutions Troubleshooting Solutions Description This section describes solutions to some most common problems that can occur while using the IP phones. Why does my phone display “Application missing”? If you have experienced networking issues while the phone was downloading the application from the TFTP server, it is possible that the phone can no longer retrieve the required firmware file.
Troubleshooting Solutions Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Specific cases where decryption fails are: Reason The site-specific password in security.tuz does not match the password used to encrypt the .tuz or aastra.tuz files. Fix Encrypt the .cfg files to .tuz using the correct password, or replace the security.tuz with the correct encrypted file.
Troubleshooting Solutions How do I restart the IP phone? IP Phone UI For the 6863i/6865i: 1. Press on the phone to enter the Options List. 2. Select Restart Phone. 3. Press # to confirm. Note: To cancel the Restart, press the 3 key. For the 6867i/6869i: 1. 2. Press on the phone to enter the Options List. Select Restart. The following prompt displays: “Restart phone?” 3.
Troubleshooting Solutions IP Phone UI For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Press the Advanced softkey and enter your Administrator password using the keypad keys. (Default is 22222). 3. Select Reset. The “Reset Configuration?” prompt displays. 4. Select Factory Default. The “Factory Default?” prompt displays. 5. Select Yes or press the Reset softkey to factory default the phone.
Troubleshooting Solutions IP Phone UI 3. Select Reset. The “Reset Configuration?” prompt displays. 4. Select Erase Local Config. The “Erase Local Configuration?” prompt displays. 5. Select Yes or press the Reset softkey to erase the local configuration. The phone immediately erases the local configuration and automatically restarts the phone. Mitel Web UI 1. Click on Operation->Reset->Current Settings. 2. In the "Remove Local Configuration Settings" field, click Remove.
Troubleshooting Solutions IP Phone UI For the 6867i/6869i: 1. Press on the phone to enter the Options List. 2. Select Lock > Password. 3. Enter the current password in the field. 4. Press the down navigation key and enter the new password in the field. 5. Press the down navigation key and enter the new password again in the field. 6. Press the Save softkey. A message, "Password Changed" displays on the screen. Mitel Web UI 1.
Troubleshooting Solutions How do I lock and unlock the phone? For the 6863i/6865i: IP Phone UI Lock the phone: 1. 2. Press on the phone to enter the Options List. Select Phone Lock. The prompt, “Lock the phone?” displays. 3. Press Lock to lock the phone. Unlock the phone: 1. Press on the phone to enter the Options List. The prompt, “To unlock the phone...Password:” 2. Enter the user or administrator password and press Enter. The phone unlocks. For the 6867i/6869i: IP Phone UI Lock the phone: 1.
Troubleshooting Solutions Mitel Web UI 1. Click on Operation->Phone Lock. Lock the phone: 2. In the “Lock the Phone?” field, click Lock. The phone locks dynamically and displays the following message: “Phone is locked”. Unlock the phone: 3. Click on Operation->Phone Lock. 4. In the “Unlock the Phone?” field, click Unlock. The phone unlocks dynamically and displays the following message: “Phone is unlocked”. 9-20 41-001561-00 REV00 – 10.
Appendix A Configuration Parameters About this Appendix This appendix describes the parameters you can set in the configuration files for the IP phones. The configuration files include aastra.cfg, .cfg, and .
About this Appendix Topic Page Backlight Mode Settings page A-52 Brightness Level Settings page A-53 Background Image on Idle Screen page A-54 Home/Idle Screen Settings page A-54 Screen Saver Settings page A-55 Picture ID Feature page A-55 DHSG Settings page A-56 Live Dialpad Settings page A-56 SIP Local Dial Plan Settings page A-57 SIP Outbound Support page A-58 Contact Header Matching page A-58 SIP Basic, Global Settings page A-59 Backup Outbound Proxy (Global Settings) page A-6
About this Appendix Topic Page LLDP-MED and ELIN Settings page A-127 Missed Calls Indicator Settings page A-129 XML Settings page A-129 Action URI Settings page A-131 XML SIP Notify Settings page A-134 Polling Action URI Settings page A-134 Ring Tone and Tone Set Global Settings page A-135 Ring Tone Per-Line Settings page A-136 Custom Ring Tone Settings page A-137 Ring Tone via Speaker During Active Calls Settings page A-138 No Service Congestion Tone Settings page A-138 Status Code
About this Appendix Topic Page Mapping Key Settings page A-170 Send DTMF for Remapping Conference or Redial Key page A-171 Park and Pickup Settings page A-172 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters page A-174 Softkey Settings page A-175 Programmable Key Settings page A-183 Top Softkey Settings page A-187 Configurable Positioning of Programmed Softkeys page A-181 Shifting of Softkey Positions for Busy States page A-181 Option to Remove the “More” Soft
About this Appendix Topic Page User-Agent Setting page A-225 GRUU and sip.
Setting Parameters in Configuration Files Setting Parameters in Configuration Files You can set specific configuration parameters in the configuration files for configuring you IP phone. The aastra.cfg, .cfg, and .cfg files are stored on the server. The aastra.cfg file stores global IP phone configuration settings. The .cfg file contains model specific information. The .cfg file stores configuration settings specific to the IP phone with that MAC address.
Operational, Basic, and Advanced Parameters Simplified IP Phone UI Options Menu Parameter – options simple menu Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to enable a simplified options menu or enable the full menu on the IP Phone UI. Warning: When using the simplified menu, you cannot change the Network settings from the IP Phone UI.
Operational, Basic, and Advanced Parameters Parameter – ip Configuration Files aastra.cfg, .cfg, .cfg Description This parameter assigns a static IP address to the IP phone device. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66. Format IP address Default Value 0.0.0.0 Range Not Applicable Example ip: 192.168.0.25 Parameter – subnet mask Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – dns1 Configuration Files aastra.cfg, .cfg, .cfg Description Primary DNS server IP address. For any of the IP address settings on the IP phone a domain name value can be entered instead of an IP address. With the help of the DNS servers the domain names for such parameters can then be resolved to their corresponding IP addresses. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Operational, Basic, and Advanced Parameters Parameter – ethernet port 1 Configuration Files aastra.cfg, .cfg, .cfg Description The send (TX) and receive (RX) method to use on Ethernet port 1 to transmit and receive data over the LAN.
Operational, Basic, and Advanced Parameters DHCP Option Settings Option 12 Parameter– hostname Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the hostname DHCP Option 12 that the phone sends with the DHCP Request packet. Note: If you change this parameter, you must restart your phone for the change to take affect.
Operational, Basic, and Advanced Parameters Option 120 Parameter – use dhcp option 120 Configuration Files aastra.cfg, .cfg, .cfg Description Enables support for DHCP Option 120 on the IP phones. DHCP Option 120 allows SIP clients to locate a local SIP server (i.e. outbound proxy server) that can be used for all outbound SIP requests.
Operational, Basic, and Advanced Parameters Password Settings Parameter – admin password Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to set a new administrator password for the IP phone. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Operational, Basic, and Advanced Parameters Emergency Dial Plan Settings Parameter – emergency dial plan Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify an emergency number to use on your IP phone so a caller can contact emergency services in the local area when required. The default emergency numbers on the IP phones is 911, 999, 112, and 110. 911 - A United States emergency number. 999 - A United Kingdom emergency number.
Operational, Basic, and Advanced Parameters User Dial Plan Setting Parameter – sip user parameter dial plan Configuration Files aastra.cfg, .cfg, .cfg Description The dial plan that the network uses to distinguish between a real PSTN number and a number that looks like a PSTN number but is actually on an IP network. Note: You can configure the “sip user parameter dial plan” parameter on a global basis only. If it is misconfigured, then the parameter is ignored.
Operational, Basic, and Advanced Parameters Parameter – tftp server Configuration Files aastra.cfg, .cfg, .cfg Description The TFTP server’s IP address. If DHCP is enabled and the DHCP server provides the information, this field is automatically populated. Use this parameter to change the IP address or domain name of the TFTP server. This will become effective after this configuration file has been downloaded into the phone.
Operational, Basic, and Advanced Parameters Parameter – alternate tftp path Configuration Files aastra.cfg, .cfg, .cfg Description Specifies a path name for which the configuration files reside on an alternate TFTP server for downloading to the IP Phone. Note: Enter the path name in the form folderX\folderX\folderX. For example, ipphone\6867i\configfiles.
Operational, Basic, and Advanced Parameters Parameter – ftp path Configuration Files aastra.cfg, .cfg, .cfg Description Specifies a path name for which the configuration files reside on an FTP server for downloading to the IP Phone. Note: Enter the path name in the form folderX\folderX\folderX. For example, ipphone\6867i\configfiles.
Operational, Basic, and Advanced Parameters Parameter – http server Configuration Files aastra.cfg, .cfg, .cfg Description The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign an HTTP relative path to the HTTP server. See the next parameter (http path). Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Operational, Basic, and Advanced Parameters Parameter – https server Configuration Files aastra.cfg, .cfg, .cfg Description The HTTPS server’s IP address. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign an HTTPS relative path to the HTTPS server. See the next parameter (https path). Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66.
Operational, Basic, and Advanced Parameters Parameter – auto resync mode Configuration Files aastra.cfg, .cfg, .cfg Description Determines whether the configuration server automatically updates the configuration files only, the firmware only, both the firmware and configuration files, or disables automatic updates. This parameter works with TFTP, FTP, HTTP and HTTPS servers.
Operational, Basic, and Advanced Parameters Parameter – auto resync time Configuration Files aastra.cfg, .cfg, .cfg Description Sets the time of day in a 24-hour period for the IP phone to be automatically updated. This parameter works with TFTP, FTP, HTTP and HTTPS servers. Notes: • The resync time is based on the local time of the IP phone. • The value of 00:00 is 12:00 A.M. • When selecting a value for this parameter in the Mitel Web UI, the values are in 30minute increments only.
Operational, Basic, and Advanced Parameters Multiple Configuration Server Settings Parameter – firmware server Configuration Files aastra.cfg, .cfg, .cfg Description Specifies either a full or partial URL of a server (other than the original configuration server) from which the phones in the network get their firmware. Note: The default method for the update of firmware to the phones is from the original configuration server.
Operational, Basic, and Advanced Parameters Network Address Translation (NAT) Settings Parameter – sip nat ip Configuration Files aastra.cfg, .cfg, .cfg Description IP address of the network device that enforces NAT. Format IP Address Default Value 0.0.0.0 Range Not Applicable Example sip nat ip: 192.245.2.1 Parameter – sip nat port Configuration Files aastra.cfg, .cfg, .cfg Description Port number of the network device that enforces NAT.
Operational, Basic, and Advanced Parameters Rport Setting Parameter – sip rport Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to enable (1) or disable (0) the use of Rport on the IP phone. “Rport” in RFC 3581, allows a client to request that the server send the response back to the source IP address and the port from which the request came. Note: Configuring the Rport parameter is recommended for clients behind a Network Address Translation (NAT) or firewall.
Operational, Basic, and Advanced Parameters Local SIP TLS Port Parameter – sip local tls port Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the local source port (SIPS/TLS) from which the phone sends SIP messages. Format Numeric Default Value 5061 Range Greater than 1024 and less than 65535 Notes: • It is recommended that you avoid the conflict with any TCP ports being used. For example: WebUI HTTP server on 80/tcp and HTTPS on 443/tcp.
Operational, Basic, and Advanced Parameters Parameter – sip stun port Configuration Files aastra.cfg, .cfg, .cfg Description Port number of the STUN server (also know as Simple Traversal of UDP through NAT) Notes: • The NAT IP configuration parameter takes precedence over the STUN and TURN parameters. • STUN does not work if the NAT device is symmetric.
Operational, Basic, and Advanced Parameters Parameter – sip turn port Configuration Files aastra.cfg, .cfg, .cfg Description Port number of the TURN server (also known as Traversal Using Relay NAT). Note: The NAT IP configuration parameter takes precedence over the STUN and TURN parameters. Format Integer Default Value 3479 Range 0-65535 (One (1) or two (2) port numbers separated by a comma) Note: The first is the primary and the second is the backup.
Operational, Basic, and Advanced Parameters SIP Keep Alive Support Parameter – sip keepalive timer Configuration Files aastra.cfg, .cfg, .cfg Description This value is how many seconds to wait before sending a SIP UDP keep alive packet to the configured SIP servers. A zero value disables this feature. Note: This is only for UDP transport protocol.
Operational, Basic, and Advanced Parameters Parameter – https block http post xml Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the blocking of XML scripts from HTTP POSTs. Some client applications use HTTP POSTs to transfer XML scripts. The phones’s HTTP server accepts these POSTs even if server redirection is enabled, effectively bypassing the secure connection.
Operational, Basic, and Advanced Parameters Parameter– https validate expires Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the HTTPS validation of the expiration of the certificates. When this parameter is set to 1, the HTTPS client verifies whether or not a certificate has expired prior to accepting the certificate. Note: If the “https validate expires” parameter is set to enable, the clock on the phone must be set for the phone to accept the certificates.
Operational, Basic, and Advanced Parameters Parameter– https user certificates Configuration Files aastra.cfg, .cfg, .cfg Description Specifies a file name for a .PEM file located on the configuration server. This file contains the User-provided certificates in PEM format. These certificates are used to validate peer certificates.
Operational, Basic, and Advanced Parameters Virtual Local Area Network (VLAN) Settings Global Parameters Parameter – tagging enabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables VLAN on the IP phones. This is a global setting. Format Boolean Default Value 0 (false) Range 0 (false) 1 (true) Example tagging enabled: 1 Parameter – priority non-ip Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters LAN Port (Ethernet Port 0) Parameters Parameter – vlan id Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to configure a VLAN ID that associates with the physical Ethernet Port 0 (LAN port).
Operational, Basic, and Advanced Parameters The following table identifies the default DSCP-to-priority mapping structure. DSCP Range DSCP Priority 0-7 0 8-15 1 16-23 2 24-31 3 32-39 4 40-47 5 48-55 6 56-63 7 PC Port (Ethernet Port 1) Parameters Parameter – vlan id port 1 Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to configure a VLAN ID that associates with the physical Ethernet Port 1 (PC port).
Operational, Basic, and Advanced Parameters Parameter – qos eth port 1 priority Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the priority value used for passing VLAN packets through to a PC via Port 1. Format Integer Default Value 0 Range 0 to 7 Example qos eth port 1 priority: 3 RTCP Summary Reports Global Parameters Parameter – sip rtcp summary reports Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – sip rtcp summary report collector port Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the port address of the hostname server receiving the RTCP summary reports. Note: You must restart the phone after setting a value for this parameter.
Operational, Basic, and Advanced Parameters Parameter – sip lineN rtcp summary report collector port Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description Per-line parameter specifying the port address of the server receiving the RTCP summary reports. Note: You must restart the phone after setting a value for this parameter.
Operational, Basic, and Advanced Parameters Time and Date Settings Parameter – time format Configuration Files aastra.cfg, .cfg, .cfg Description This parameter changes the time to 12 hour or 24 hour format. Use “0” for the 12 hour format and “1” for the 24 hour format. Format Integer Default Value 0 Range 0 (12 hr format)) 1 (24 hr format) Example time format: 0 Parameter – date format Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Time Zone Name Parameter – time zone name Configuration Files aastra.cfg, .cfg, .cfg Description Assigns a time zone name to the time server. The Custom option allows you to customize additional time zone parameters. The DP-Dhcp option allows you to enable and disable a DHCP Option 2 value for the phone to use as an offset from Coordinated Universal Time (UTC).
Operational, Basic, and Advanced Parameters Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AR-Saudi Arabia AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill AU-Brisbane AU-Lindeman AU-Adelaide AU-Darwin AU-Perth AW-Aruba AZ-Baku CET GST AST AST CET AST ART ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda
Operational, Basic, and Advanced Parameters Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo Dhcp CET CET AST AST DP EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanle
Operational, Basic, and Advanced Parameters Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM-Muscat GST
Operational, Basic, and Advanced Parameters Time Zone Name Time Zone Code SA-Saudi Arabia SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador AST CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican VE-Caracas CET VET YU-Belgrade CET Time Server Settings Parameter – time server disab
Operational, Basic, and Advanced Parameters Parameter – time server1 Configuration Files aastra.cfg, .cfg, .cfg Description The primary time server's IP address or qualified domain name. If the time server is enabled, the value for time server1 will be used to request the time. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 42. Format IP address or qualified domain name Default Value 1.aastra.pool.ntp.
Operational, Basic, and Advanced Parameters Custom Time Zone and DST Settings Note: To use the parameters in this section, the “time zone name” parameter must be set to “Custom”. See page A-40 for more information. Parameter – time zone minutes Configuration Files aastra.cfg, .cfg, .cfg Description The number of minutes the timezone is offset from UTC (Coordinated Universal Time). This can be positive (West of the Prime Meridian) or negative (East of the Prim Meridian).
Operational, Basic, and Advanced Parameters Parameter – dst minutes Configuration Files aastra.cfg, .cfg, .cfg Description The number of minutes to add during Daylight Saving Time. Valid values are a positive integer between 0 to 60. Format Integer Default Value Not Applicable Range 0-60 Example dst minutes: 60 Parameter – dst [start|end] relative date Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – dst end month Configuration Files aastra.cfg, .cfg, .cfg Description The month that DST ends. Valid values are 1 to 12 (January to December). Format Integer Default Value Not Applicable Range 1 (January) 2 (February) 3 (March) 4 (April) 5 (May) 6 (June) 7 (July) 8 (August) 9 (September) 10 (October) 11 (November) 12 (December) Example dst end month: 6 Parameter – dst start day Configuration Files aastra.cfg, .
Operational, Basic, and Advanced Parameters Parameter – dst end hour Configuration Files aastra.cfg, .cfg, .cfg Description The hour that DST ends. Valid values are an integer from 0 (midnight) to 23. Format Integer Default Value Not Applicable Range 0 (midnight) to 23 Example dst end hour: 23 Relative Time Parameter – dst start month Configuration Files aastra.cfg, .cfg, .cfg Description The month that DST starts. Valid values are 1 to 12 (January to December).
Operational, Basic, and Advanced Parameters Parameter – dst start week Configuration Files aastra.cfg, .cfg, .cfg Description The week in the specified month in which DST starts. Valid value is a positive or negative integer from 1 to 5.
Operational, Basic, and Advanced Parameters Parameter – dst start day Configuration Files aastra.cfg, .cfg, .cfg Description The day of the specified week in the specified month that DST starts on. Valid values are an integer from 1 to 7. Format Integer Default Value Not Applicable Range 1 (Sunday) 2 (Monday) 3 (Tuesday) 4 (Wednesday) 5 (Thursday) 6 (Friday) 7 (Saturday) Example dst start day: 1 Parameter – dst end day Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – dst end hour Configuration Files aastra.cfg, .cfg, .cfg Description The hour that DST ends. Valid values are an integer from 0 (midnight) to 23. Format Integer Default Value Not Applicable Range 0 (midnight) to 23 Example dst end hour: 23 Backlight Mode Settings Note: Applicable to the 6865i IP Phone only. Parameter – backlight mode Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Brightness Level Settings Note: Applicable to the 6867i and 6869i IP Phones only. Parameter – bl on time Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to set the amount of time, in seconds, that the backlight stays ON before turning OFF because of inactivity. Format Integer Default Value 600 seconds (equals 10 minutes) Range 1-7200 seconds Example bl on time: 15 Parameter – brightness level Configuration Files aastra.
Operational, Basic, and Advanced Parameters Background Image on Idle Screen Note: Applicable to the 6867i and 6869i IP Phones only. Parameter– background image Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the location of the background image for the idle screen on 6867i and 6869i phones. Format String (up to 256 characters) (.png and .jpg files are supported) Default Value NA Range tftp://server/image.png ftp://server/image.jpg http://server/image.
Operational, Basic, and Advanced Parameters Screen Saver Settings Note: Applicable to the 6867i and 6869i IP Phones only. Parameter– screen save time Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the amount of time (in seconds) the phone must be idle before the 6867i/6869i IP phone’s screen saver initiates.
Operational, Basic, and Advanced Parameters DHSG Settings Note: Applicable to the 6865i, , 6867i, and 6869i IP Phones only. Parameter – dhsg Configuration Files aastra.cfg, .cfg, .cfg Description Enables and disables the DHSG headset support on the phone. Note: The phones that support DHSG are the 6865i, 6867i, and 6869i. For more information about installing a DHSG headset on your phone, see your IP Phone-Specific Installation Guide.
Operational, Basic, and Advanced Parameters SIP Local Dial Plan Settings Parameter – sip dial plan Configuration Files aastra.cfg, .cfg, .cfg Description A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. The SIP local dial plan is as follows: Symbol Description 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Digit symbol X Match any digit symbol (wildcard) *, #, .
Operational, Basic, and Advanced Parameters Parameter – sip digit timeout Configuration Files aastra.cfg, .cfg, .cfg Description Represents the time, in seconds, between consecutive key presses on the IP phone. The default for this parameter is 4 seconds. If you press a key on the phone and wait 4 seconds before pressing the next key, the key times out and cancels the digit selection. You must press consecutive keys before the timeout occurs.
Operational, Basic, and Advanced Parameters SIP Basic, Global Settings SIP Global Authentication Settings Parameter – sip screen name Configuration Files aastra.cfg, .cfg, .cfg Description Used to display text on the screen of the phone. You may want to set this parameter to display the user’s name of the phone. Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters Example sip screen name: Joe Smith Parameter – sip screen name 2 Configuration Files aastra.
Operational, Basic, and Advanced Parameters Parameter – sip display name Configuration Files aastra.cfg, .cfg, .cfg Description Used in the display name field of the From SIP header field. Some IP PBX systems use this as the caller’s ID and some may overwrite this with the string that is set at the PBX system. Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters Example sip display name: Joe Smith Parameter – sip auth name Configuration Files aastra.
Operational, Basic, and Advanced Parameters Parameter – sip bla number Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to assign a phone number that is shared across all IP phones. Format Integer Default Value Not Applicable Range Not Applicable Example sip bla number: 1010 Parameter – sip mode Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to configure the mode of the line.
Operational, Basic, and Advanced Parameters Call Waiting Settings Parameter – call waiting Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to enable or disable Call Waiting on the IP phone. If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call. If you disable call waiting, and a user is currently on a call, a second incoming call is automatically rejected by the phone with a busy message.
Operational, Basic, and Advanced Parameters Parameter – call waiting tone period Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the time period, in seconds, that the call waiting tone is audible on an active call when another call comes in. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter. For example, if set to “30” the call waiting tone plays every 30 seconds.
Operational, Basic, and Advanced Parameters Parameter – sip backup proxy ip Configuration Files aastra.cfg, .cfg, .cfg Description The IP address of the backup SIP proxy server for which the IP phone uses when the primary SIP proxy is unavailable. Format IP address or fully qualified Domain Name Default Value 0.0.0.0 Range Not Applicable Example sip backup proxy ip: 192.168.0.102 Parameter – sip backup proxy port Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – sip registrar ip Configuration Files aastra.cfg, .cfg, .cfg Description The address of the registrar for which the IP phone uses to send REGISTER requests. A SIP registrar is a server that maintains the location information of the IP phone. A global value of 0.0.0.0 disables registration. However, the phone is still active and you can dial using username@ip address of the phone. If the Registrar IP address is set to 0.0.0.
Operational, Basic, and Advanced Parameters Parameter – sip registration period Configuration Files aastra.cfg, .cfg, .cfg Description The requested registration period, in seconds, from the registrar. Format Integer Default Value 0 Range 0 - 2147483647 Example sip registration period: 3600 Backup Outbound Proxy (Global Settings) Parameter – sip backup outbound proxy Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters SIP Basic, Per-Line Settings The following parameters are SIP per-line settings. The value of "N" is 1 - 9 or 1-6 depending on your model phone. SIP Per-Line Authentication Settings Parameter – sip lineN screen name Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description Used to display text on the screen of the phone. You may want to set this parameter to display the phone user's name.
Operational, Basic, and Advanced Parameters Parameter – sip lineN user name Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description Used in the name field of the SIP URI for the IP phone and for registering the IP phone at the registrar. When configuring per-line BLA on an ININ server, the username must be incremented as shown in the example for the "sip lineN bla number" parameter on page A-69. Note: The IP Phones support Usernames containing dots (“.”).
Operational, Basic, and Advanced Parameters Parameter – sip lineN password Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description The password that will be used to register at the registrar. Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters Example sip line1 password: 12345 Parameter – sip lineN bla number Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – sip lineN mode Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description Allows you to configure the mode of the line. Applicable values are: • Generic - Normal line • BroadSoft SCA - Shared Call/Line Appearances (SCA) line for BroadWorks network (call activity can go to more than one phone) • BLA - Bridged Line Appearance (BLA) line.
Operational, Basic, and Advanced Parameters SIP Per-Line Call Waiting Setting Parameter – sip lineN call waiting Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description Allows you to enable or disable Call Waiting on the IP phone on a per line basis. If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call.
Operational, Basic, and Advanced Parameters Parameter – sip lineN proxy port Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description The proxy server's port number Format Integer Default Value 0 Range Not Applicable Example sip line1 proxy port: 5060 Parameter – sip lineN backup proxy ip Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – sip lineN outbound proxy port Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description The proxy port on the proxy server to which the IP phone sends all SIP messages. Format Integer Default Value 0 Range Not Applicable Example sip outbound proxy port: 5060 Parameter – sip lineN registrar ip Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – sip lineN backup registrar ip Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description The address of the backup registrar (typically, the backup SIP proxy) for which the IP phone uses to send REGISTER requests if the primary registrar is unavailable. A global value of 0.0.0.0 disables backup registration. However, the phone is still active and you can dial using username@ip address of the phone.
Operational, Basic, and Advanced Parameters Backup Outbound Proxy (Per-line Settings) Parameter – sip lineN backup outbound proxy Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description The IP address or domain name of the backup outbound SIP proxy server for which the IP phone uses when the primary SIP proxy is unavailable. Use this parameter to configure the sip backup outbound proxy on a per-line basis.
Operational, Basic, and Advanced Parameters Shared Call Appearance (SCA) Call Bridging Global Setting Parameter – sip sca bridging Configuration Files aastra.cfg, .cfg, .cfg Description Enables/disables SCA bridging on the phone-side on a global basis. Note: You must restart the phone after setting a value for this parameter.
Operational, Basic, and Advanced Parameters Centralized Conferencing Settings Global Setting Parameter – sip centralized conf Configuration Files aastra.cfg, .cfg, .cfg Description Globally enables or disables SIP centralized conferencing for an IP phone as follows: • To disable centralized conferencing, leave this field empty (blank).
Operational, Basic, and Advanced Parameters Custom Ad-Hoc Conference Parameter – custom adhoc conference Configuration Files aastra.cfg, .cfg, .cfg Description Enables/disables the phone to interoperate with Genband Call Manager for ad-hoc conference. Format Boolean Default Value 0 (disabled) Range 0 (disabled) 1 (enabled) Example custom adhoc conference: 1 SIP Join Feature for 3-Way Conference Parameter – sip join support Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters HTTP/HTTPS Authentication Support for BroadSoft CMS Parameter – http digest username Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the username to use for HTTP/HTTPS digest authentication. The server uses this username for authentication purposes when loading configuration to the phone over HTTP/HTTPS. This parameter initiates a “Username/Password” screen after pressing the Log In softkey.
Operational, Basic, and Advanced Parameters Advanced SIP Settings Parameter – sip explicit mwi subscription Configuration Files aastra.cfg, .cfg, .cfg Description If the IP phone has a message waiting subscription with the Service Provider, a Message Waiting Indicator (MWI) (LED or display icon) tells the user there is a message on the IP Phone.
Operational, Basic, and Advanced Parameters Parameter – sip session timer Configuration Files aastra.cfg, .cfg, .cfg Description The time, in seconds, that the IP phone uses to send periodic re-INVITE requests to keep a session alive. The proxy uses these re-INVITE requests to maintain the status' of the connected sessions. See RFC4028 for details. The minimum session timer is 90.
Operational, Basic, and Advanced Parameters Parameter – sip transport protocol Configuration Files aastra.cfg, .cfg, .cfg Description The protocol that the IP phone uses to send out SIP messages. Notes: • If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls” is enabled. If it is enabled, the phone uses Persistent TLS on the connection. If “sips persistent tls” is disabled, then the phone uses TLS on the connection.
Operational, Basic, and Advanced Parameters Parameter – sip registration renewal timer Configuration Files aastra.cfg, .cfg, .cfg Description The threshold value, in seconds, prior to expiration, that the phone renews registrations. The phone will automatically send registration renewals half-way through the registration period, unless half-way is more than the threshold value.
Operational, Basic, and Advanced Parameters Parameter – sip blf subscription period Configuration Files aastra.cfg, .cfg, .cfg Description The requested duration, in seconds, before the BLF subscription times out. The 6865i, 6867i, and 6869i IP phones re-subscribe to the BLF subscription service before the defined subscription period ends. Note: This parameter is not applicable to BLF/List subscriptions.
Operational, Basic, and Advanced Parameters Missed Call Summary Subscription Settings Global Parameters Parameter – sip missed call summary subscription Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
Operational, Basic, and Advanced Parameters Per-Line Parameter Parameter – sip lineN missed call summary subscription Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to. For example, phones A, B, and C are connected to the server.
Operational, Basic, and Advanced Parameters Transport Layer Security (TLS) Settings To configure TLS, you must enter the “sip transport protocol” parameter with a value of “4” (TLS). See the “sip transport protocol” description on page A-82. Also enter the following parameters in the configuration files to configure TLS: Parameter – sips persistent tls Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the use of Persistent Transport Layer Security (TLS).
Operational, Basic, and Advanced Parameters Parameter – sips root and intermediate certificates Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify the SIP Root and Intermediate Certificate files to use when the phone uses the TLS transport protocol to setup a call.
Operational, Basic, and Advanced Parameters Parameter – sips local certificate Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify the Local Certificate file to use when the phone uses the TLS transport protocol to setup a call. This parameter is required when configuring TLS (optional for Persistent TLS.
Operational, Basic, and Advanced Parameters Parameter – sips private key Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify a Private Key file to use when the phone uses the TLS transport protocol to setup a call. This parameter is required when configuring TLS (optional for Persistent TLS.
Operational, Basic, and Advanced Parameters Parameter – sips trusted certificates Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify the Trusted Certificate files to use when the phone uses the TLS transport protocol to setup a call. The Trusted Certificate files define a list of trusted certificates. The phone’s trusted list must contain the CA root certificates for all the servers it is connecting to.
Operational, Basic, and Advanced Parameters 802.1x Support Settings Use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password • pc port passthrough enabled For EAP-TLS use: • eap type • identity • 802.1x root and intermediate certificates (use 1 root and 0 or 1 intermediate certificates) • 802.1x local certificate (use 1 local certificate) • 802.
Operational, Basic, and Advanced Parameters Parameter – identity Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the identity or username used for authenticating the phone. Note: The value you enter for this parameter also displays in the Mitel Web UI at the path Advanced Settings->802.1x Support->General->Identity. Format String Default Value Not Applicable Range Not Applicable Example identity: phone1 Parameter – md5 password Configuration Files aastra.
Operational, Basic, and Advanced Parameters Parameter – 802.1x root and intermediate certificates Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the file name that contains the root and intermediate certificates related to the local certificate.
Operational, Basic, and Advanced Parameters Parameter – 802.1x local certificate Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the file name that contains the local certificate. You can use this parameter in three ways: • To download no certificates • To download a certificate from the original configuration server • To download a certificate from another specified server To download a specific file, the string value MUST HAVE A FILENAME at the end of the string.
Operational, Basic, and Advanced Parameters Parameter – 802.1x trusted certificates Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the file name that contains the trusted certificates. You can use this parameter in three ways: • To download no certificates • To download a certificate from the original configuration server • To download a certificate from another specified server To download a specific file, the string value MUST HAVE A FILENAME at the end of the string.
Operational, Basic, and Advanced Parameters RTP, Codec, DTMF Global Settings Global Settings Parameter – sip rtp port Configuration Files aastra.cfg, .cfg, .cfg Description Indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router. The RTP port is used for sending DTMF tones and for the audio stream. Your network administrator may close some ports for security reasons.
Operational, Basic, and Advanced Parameters Parameter – sip amr codec mode set Configuration Files aastra.cfg, .cfg .cfg Description Specifies the list of mode sets supported and also the preferred mode to use if multiple modes are supported by both sides. Format Integer Default Value 0 Range 0-7 0 (4.75 kbps) 1 (5.15 kbps) 2 (5.90 kbps) 3 (6.70 kbps) 4 (7.40 kbps) 5 (7.95 kbps) 6 (10.2 kbps) 7 (12.
Operational, Basic, and Advanced Parameters Parameter – sip customized codec Configuration Files aastra.cfg, .cfg, .cfg Description Specifies a customized codec preference list which allows you to select the preferred codecs for this IP phone. You can enter up to 10 codec preferences. Note: Enabling or disabling silence suppression (sil supp) enables/disables it for all codecs in the customized list.
Operational, Basic, and Advanced Parameters Parameter – sip dtmf method Configuration Files aastra.cfg, .cfg, .cfg Description Sets the Dual-tone multifrequency (DTMF) method to use on the IP phone. Note: See “Out-of-Band DTMF and DTMF Method on page 4-73” for DTMF behavior information when this parameter is used in conjunction with the “sip out-of-band dtmf” parameter.
Operational, Basic, and Advanced Parameters Parameter – sip remove silence suppression offer Configuration Files aastra.cfg, .cfg, .cfg Description Specifies whether or not the silence suppression attribute should be included in the Session Description Protocol (SDP) offer. If enabled, the silence suppression attribute will be removed from the SDP offer. If disabled, the attribute will not be removed from the SDP offer.
Operational, Basic, and Advanced Parameters Autodial Settings Global Settings Parameter – sip autodial number Configuration Files aastra.cfg, .cfg, .cfg Description Globally specifies the SIP phone number that the IP phone autodials when the handset is lifted from the phone cradle. An empty (blank) value disables autodial on the phone.
Operational, Basic, and Advanced Parameters Parameter – sip lineN autodial timeout Configuration Files aastra.cfg, .cfg, .cfg (N is a line number from 1 to 9) Description On a per-line basis, this parameter specifies the time, in seconds, that the phone waits to dial a pre-configured number after the handset is lifted from the IP phone cradle. If this parameter is set to 0 (hotline), the phone immediately dials a pre-configured number when you lift the handset.
Operational, Basic, and Advanced Parameters Parameter – sip vmail Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the phone number of the voicemail system connected to the sip account. This parameter specifies the phone number you dial from your phone to retrieve your voicemail. Configuring this parameter allows you to call the voicemail system directly from the "voicemail" application via the IP Phone UI under the “Services” menu of the IP Phone.
Operational, Basic, and Advanced Parameters CSV Directory Settings Parameter – directory 1 Configuration Files aastra.cfg, .cfg, .cfg Description The name of the first CSV-based directory list file that you can download from the configuration server.
Operational, Basic, and Advanced Parameters Parameter – directory 1 name Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the folder name of the directory defined in the “directory 1” parameter. Format Alphanumeric characters Default Value Corporate Range N/A Example directory 1 name: Office Parameter – directory 2 name Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Exchange Directory Settings Parameter – exchange server Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the user’s Microsoft Exchange server IP address or Fully Qualified Domain Name (FQDN). Format IP address or FQDN Default Value 0.0.0.0 Range N/A Example exchange server: mail.acme.com Parameter – exchange use ssl Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – exchange contacts enabled Configuration Files aastra.cfg, .cfg, .cfg Description Specifies whether or not the Microsoft Exchange directory should be enabled to be accessed on the phone. Format Boolean Default Value 0 Range 0 (Disabled) 1 (Enabled) Example exchange contacts enabled: 1 Parameter – exchange contacts name Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – exchange contacts resync days Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the amount of days that the phone waits between Microsoft Exchange directory resync operations. Note: A value of 0 causes the phone to checksync every time the clock reads the proper time. A value of 1 forces the phone to wait 24 hours prior to doing the first checksync.
Operational, Basic, and Advanced Parameters Parameter – xsi port Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the port used for communicating with the XSI server. Format Integer Default Value 80 (when protocol used is HTTP) 443 (when protocol used is HTTPs) Range Any valid port Example xsi port: 8080 Parameter – xsi user name Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the user name used for authentication of the XSI account.
Operational, Basic, and Advanced Parameters Default Value Personal Contacts Range N/A Example xsi personal contacts name: XSI Personal Parameter – xsi enterprise directory name Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the folder name of the BroadSoft XSI Enterprise Directory when enabled.
Operational, Basic, and Advanced Parameters Parameter – xsi resync max delay Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the maximum time, in minutes, the phone waits past the scheduled time before starting a BroadSoft XSI directory checksync. Format Integer Default Value 30 Range 0-1439 Example xsi resync max delay: 20 Basic LDAP Settings Parameter – ldap enabled Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – ldap server Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP server hostname or IP address.
Operational, Basic, and Advanced Parameters Parameter – ldap resync time Configuration Files aastra.cfg, .cfg, .cfg Description Sets the time of day in a 24-hour period for the IP phone to update the LDAP directory. This parameter works with TFTP, FTP, HTTP and HTTPS servers. Notes: • The resync time is based on the local time of the IP phone. • The value of 00:00 is 12:00 A.M.
Operational, Basic, and Advanced Parameters Advanced LDAP Settings Parameter – ldap cn attribute Configuration Files aastra.cfg, .cfg, .cfg Description Used when both the first and last name of a record are empty Format String Default Value N/A Range N/A Example ldap cn attribute: display Parameter – ldap dn attribute Configuration Files aastra.cfg, .cfg, .cfg Description Used to perform the search request for the detailed view of an LDAP contact.
Operational, Basic, and Advanced Parameters Parameter – ldap search timeout Configuration Files aastra.cfg, .cfg, .cfg Description Used to set the request timeout for LDAP requests. Format Integer, seconds Default Value N/A Range 1 to 120 Example ldap search timeout: 30 Parameter – ldap network timeout Configuration Files aastra.cfg, .cfg, .cfg Description Used to set the network timeout for LDAP requests.
Operational, Basic, and Advanced Parameters Parameter – ldap last name attribute list Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP last name (e.g. Doe) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Operational, Basic, and Advanced Parameters Parameter – ldap business city attribute list Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP business city (e.g. Concord) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Operational, Basic, and Advanced Parameters Parameter – ldap home street attribute list Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP home street (e.g. Internet Blvd.) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Operational, Basic, and Advanced Parameters Parameter – ldap home country attribute list Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP home country (e.g. U.S.A) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Operational, Basic, and Advanced Parameters Parameter – ldap home phone 2 attribute list Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP home phone 2 (e.g. 1-416-468-3267) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Operational, Basic, and Advanced Parameters Parameter – ldap email 1 attribute list Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the LDAP email 1 (e.g. john.doe@mitel.com) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Operational, Basic, and Advanced Parameters General Directory Settings Parameter – directory disabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the Directory on the IP phone. If this parameter is set to 0, users can access the Directory List via the IP phone UI. If this parameter is set to 1, the Directory List does not display on the IP phone and the Directory key is disabled.
Operational, Basic, and Advanced Parameters Directory Search Dynamic Threshold Parameter – directory search dynamic threshold Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the threshold value where the contact search is no longer dynamic (for the 6867i and 6869i). If any enabled Directory source holds more entries than the configured value, the user must manually press the Search softkey in order to trigger the search.
Operational, Basic, and Advanced Parameters Callers List Settings Parameter – callers list disabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the Callers List. If this parameter is set to 0, the Callers List can be accessed by all users. If this parameter is set to 1, the IP phone does not save any caller information to the Caller List.
Operational, Basic, and Advanced Parameters Call Forward Settings Parameter – call forward disabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the ability to configure Call Forwarding. If this parameter is set to 0, a user and administrator can configure Call Forwarding via the Mitel Web UI and the IP Phone UI using the "Call Forward" options.
Operational, Basic, and Advanced Parameters PIN Suppression Parameter– pin suppression dial plan Configuration Files aastra.cfg, .cfg, .cfg Description Allows a pattern based configuration of the PIN suppression. Format Alphanumeric characters Symbol 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 X *, #, .
Operational, Basic, and Advanced Parameters Parameter– use lldp elin Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the use of an Emergency Location Identification Number (ELIN) received from LLDP as a caller ID for emergency numbers. Format Boolean Default Value 1 (enabled) Range 0 (disabled) 1 (enabled) Example use lldp elin: 0 Parameter– lldp startinterval Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Missed Calls Indicator Settings Parameter – missed calls indicator disabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the Missed Calls Indicator. If the "missed calls indicator disabled" parameter is set to 0, the indicator increments as unanswered calls come into the IP phone.
Operational, Basic, and Advanced Parameters Parameter – xml application title Configuration Files aastra.cfg, .cfg, .cfg Description This parameter allows you to rename the XML application in the IP phone UI (Services->4. Custom Feature). By default, when you load an XML application to the IP phone, the XML application title is called "Custom Feature". The "xml application title" parameter allows you to change that title.
Operational, Basic, and Advanced Parameters Parameter – xml status scroll delay Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the length of time, in seconds, that each XML status message displays on the phone. Note: Changes to this parameter are applied immediately. Format Integer Default Value 5 Range 1 to 25 Example xml status scroll delay: 3 Action URI Settings Parameter – action uri startup Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter– action uri registration event Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the URI that the phone executes a GET on, when a registration event change occurs.
Operational, Basic, and Advanced Parameters Parameter – action uri offhook Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the URI for which the phone executes a GET on when an offhook event occurs. This parameter can use the following variables: $$LINESTATE$$ $$LOCALIP$$ Format Fully qualified URI Default Value Not Applicable Range Up to 128 ASCII characters Example action uri offhook: http://10.50.10.
Operational, Basic, and Advanced Parameters XML SIP Notify Settings Parameter – sip xml notify event Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the phone to accept or reject an aastra-xml SIP NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone.
Operational, Basic, and Advanced Parameters Parameter – action uri poll interval Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the interval, in seconds, between calls from the phone to the "action uri poll". Format Integer Default Value 0 (disabled) Range Not Applicable Example action uri poll interval: 60 Ring Tone and Tone Set Global Settings Parameter – ring tone Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter – tone set Configuration Files aastra.cfg, .cfg, .cfg Description Globally sets a tone set for a specific country. Format Text Default Value US Range Australia Brazil Canada Europe (generic tones) France Germany Italy Italy2 Malaysia Mexico Russia Slovakia United Kingdom (UK) US Example tone set: Germany Ring Tone Per-Line Settings Parameter – lineN ring tone Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Custom Ring Tone Settings Note: Applicable to the 6863i, 6865i, 6867i, and 6869i IP Phones only. Parameter – custom ringtone N Configuration Files aastra.cfg, .cfg, .cfg (where N = 1 to 8 Description Specifies the location and filename of the custom ringtone to be installed on the phone. Format String (up to 256 characters) FTP “ftp://[username]:[password]@[server]:[port]/[path]/[filename.wav]” TFTP “tftp://[server]:[port]/[path]/[filename.
Operational, Basic, and Advanced Parameters Ring Tone via Speaker During Active Calls Settings Parameter – ring audibly enable Configuration Files aastra.cfg, .cfg, .cfg Description Enables/disables the feature whereby the ring tone of an incoming call is played through the IP phone’s speaker if a user is on an active call or in the process of dialing out.
Operational, Basic, and Advanced Parameters Switch Focus to Ringing Line Parameter – switch focus to ringing line Configuration Files aastra.cfg, .cfg, .cfg Description Specifies whether or not the UI focus is switched to a ringing line while the phone is in the connected state. Format Boolean Default Value 1 (enable) Range 0 (disable) 1 (enable) Example switch focus to ringing line: 1 Call Hold Reminder Settings Parameter – call hold reminder Configuration Files aastra.
Operational, Basic, and Advanced Parameters Parameter – call hold reminder timer Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the time delay, in seconds, that a ring splash is heard on an active call when another call was placed on hold. For example, if a call comes into Line 1, and then a call comes into Line 2 and you answer Line 2, Line 1 is automatically placed on hold.
Operational, Basic, and Advanced Parameters Preferred Line and Preferred Line Timeout Parameter– preferred line Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the preferred line to switch focus to when incoming or outgoing calls end on the phone. Format Integer Default Value 1 Range 0 (none - disables the preferred line focus feature) 1-9 Example preferred line: 2 Parameter– preferred line timeout Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Goodbye Key Cancels Incoming Call Parameter – goodbye cancels incoming call Configuration Files aastra.cfg, .cfg, .cfg Description Enable or disables the behavior of the Goodbye Key on the IP phone. When you enable this parameter (1 = enable), the Goodbye key rejects the incoming call. When you disable this parameter (0 = disable), the Goodbye key hangs up the active call.
Operational, Basic, and Advanced Parameters Message Waiting Indicator Settings Parameter – mwi led line Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to enable the Message Waiting Indicator (MWI) on a single line or on all lines on the phone. For example, if you set this parameter to 3, the LED illuminates if a voicemail is pending on line 3. If you set this parameter to 0, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9).
Operational, Basic, and Advanced Parameters DND Key Mode Settings Parameter – dnd key mode Configuration Files aastra.cfg, .cfg, .cfg Description Sets the mode for how the phone uses “do not disturb” (DND): • account Sets DND for a specific account. DND key toggles the account in focus on the IP Phone UI, to ON or OFF. • phone Sets DND ON for all accounts on the phone. DND key toggles all accounts on the phone to ON or OFF.
Operational, Basic, and Advanced Parameters For Sylantro Server only Parameter – alert auto call distribution Configuration Files aastra.cfg, .cfg, .cfg Description When an "alert-acd" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Operational, Basic, and Advanced Parameters Parameter – alert community 3 Configuration Files aastra.cfg, .cfg, .cfg Description When an "alert community-3” keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Operational, Basic, and Advanced Parameters Parameter – alert emergency Configuration Files aastra.cfg, .cfg, .cfg Description When an "alert emergency" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Operational, Basic, and Advanced Parameters Parameter – alert priority Configuration Files aastra.cfg, .cfg, .cfg Description When an "alert priority" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone.
Operational, Basic, and Advanced Parameters Parameter– bellcore cadence dr4 Configuration Files aastra.cfg, .cfg, .cfg Description Sets the cadence for Bellcore-dr4. Note: You can define up to 8 cadence rings. The value of -1 indicates “do not repeat”. Format Integer Default Value 300,200,1000,200,300,4000 Range Not Applicable Example bellcore cadence dr4: 300,200,1000,200,300,300,200,4000 Parameter– bellcore cadence dr5 Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Per-Line Setting Parameter – sip lineN diversion display (N is a line number from 1 to 9) Configuration Files aastra.cfg, .cfg, .cfg Description If enabled, when an outgoing call is being diverted to another destination the phone displays the Caller ID of the new destination and the reason for the call diversion. Similarly, for incoming diverted calls, the Caller ID of the original call destination displays.
Operational, Basic, and Advanced Parameters Language Settings Parameter – language Configuration Files aastra.cfg, .cfg, .cfg Description The language you want to display for the IP Phone UI. Valid values for all phones are: 0 (English) default 1-4 The values 1-4 are dependent on the “Language N” parameter. For example, if “language 1: lang_fr.txt”, then “language: 1” would set the IP phone UI language to French. Note: All languages may not be available for selection.
Operational, Basic, and Advanced Parameters Parameter– input language Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify the language to use for inputs on the IP Phone. Entering a language value for this parameter allows users to enter text and characters in the IP Phone UI, Mitel Web UI, and in XML applications via the keypad on the phone, in the language(s) specified.
Operational, Basic, and Advanced Parameters Language Pack Settings Parameter – language N Configuration Files aastra.cfg, .cfg, .cfg Where “N” can be 1, 2, 3, or 4 Description The language pack you want to load to the IP phone. Valid values are: • lang_cs.txt (Czech - UTF-8) • lang_cs_op.txt (Czech - ASCII) • lang_ct.txt (Catalan) • lang_ct_va.txt (Valencian) • lang_cy.txt (Welsh) • lang_de.txt (German) • lang_da.txt (Danish) • lang_es.txt (Spanish) • lang_es_mx.
Operational, Basic, and Advanced Parameters Range Not Applicable Example The following example downloads no language pack file: language 1: The following example downloads the German language pack to the phones from the original configuration server: language 1: lang_de.txt The following example uses FTP to download the firmware file “lang_de.txt” (German language pack) from the “path” directory on server 1.2.3.4 using port 50: language 1:ftp://admin:admin!@1.2.3.4:50/path/lang_de.
Operational, Basic, and Advanced Parameters The following table identifies the country codes to use for the IP phone language packs. Not all country code are applicable.
Operational, Basic, and Advanced Parameters Country Country Code CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA CHRISTMAS ISLAND COCOS (KEELING) ISLANDS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA CÔTE D'IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC KH CM CA CV KY CF TD CL CN CX CC CO KM CG CD CK CR CI HR CU CY CZ DENMARK Dhcp (see Chapter 4, the section, “DHCP Time Offset (Option 2) Support” on page 5-18) DJIBOUTI DOMINI
Operational, Basic, and Advanced Parameters Country Country Code HAITI HEARD ISLAND AND MCDONALD ISLANDS HOLY SEE (VATICAN CITY STATE) HONDURAS HONG KONG HUNGARY HT HM VA HN HK HU ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISLE OF MAN ISRAEL ITALY IS IN ID IR IQ IE IM IL IT JAMAICA JAPAN JERSEY JORDAN JM JP JE JO KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN KZ KE KI KP KR KW KG LAO PEOPLE'S DEMOCRATIC REPUBLIC LATVIA LEBA
Operational, Basic, and Advanced Parameters Country Country Code NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY NA NR NP NL AN NC NZ NI NE NG NU NF MP NO OMAN OM PAKISTAN PALAU PALESTINIAN TERRITORY, OCCUPIED PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO PK PW PS PA PG PY PE PH PN PL PT PR QATAR QA RÉUNION ROMANIA RUSSIAN FEDERATION RWANDA RE RO RU R
Operational, Basic, and Advanced Parameters Country Country Code SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SERBIA SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS SOMALIA SOUTH AFRICA SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN SWAZILAND SWEDEN SWITZERLAND SYRIAN ARAB REPUBLIC SH KN LC PM VC WS SM ST SA SN RS
Operational, Basic, and Advanced Parameters Country Country Code YEMEN YE Zaire ZAMBIA ZIMBABWE see CONGO, THE DEMOCRATIC REPUBLIC OF THE ZM ZW Suppress DTMF Playback Setting Parameter – suppress dtmf playback Configuration Files aastra.cfg, .cfg, .cfg Description Enables and disables suppression of DTMF playback when a number is dialed from the softkeys or programmable keys.
Operational, Basic, and Advanced Parameters Filter Out Incoming DTMF Events Parameter– suppress incoming dtmf playback Configuration Files aastra.cfg, .cfg, .cfg Description Suppress playback of both SIP INFO and RFC2833 DTMF tones. Format Boolean Default Value 0 Range 0-1 0 (Disabled) 1 (Enabled) Example suppress incoming dtmf playback:1 Intercom, Auto-Answer, and Barge In Settings Outgoing Intercom Settings Parameter – sip intercom type Configuration Files aastra.cfg, .
Operational, Basic, and Advanced Parameters Parameter – sip intercom prefix code Configuration Files aastra.cfg, .cfg, .cfg Description The prefix to add to the phone number for server-side outgoing Intercom calls. This parameter is required for all server-side Intercom calls. Note: The example below shows *96 for the prefix code which is used for Sylantro servers.
Operational, Basic, and Advanced Parameters Parameter – sip intercom mute mic Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the microphone on the IP phone for Intercom calls made by the originating caller. Format Integer Default Value 1 (true) Range 0 (false - microphone is not muted) 1 (true - microphone is muted) Example sip intercom mute mic: 1 Parameter – sip intercom warning tone Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Enable Microphone During Early Media Parameter – sip early media mute mic Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the microphone while in early media. Format Boolean Default Value 1 (disabled) Range 0-1 0 (enables mic during early media) 1 (disables mic during early media) Example sip early media mute mic: 0 Codec Negotiation Behavior Parameter – sip single codec reply in sdp Configuration Files aastra.
Operational, Basic, and Advanced Parameters Audio Transmit and Receive Gain Adjustment Settings Parameter – headset tx gain Configuration Files aastra.cfg, .cfg, .cfg Description This is the increased (+db) or decreased (-db) amount of signal transmitted from the headset microphone to the far-end party. The amount of Tx gain in the IP phone firmware has been reduced to avoid side-tone and echo on the local and far-end equipment.
Operational, Basic, and Advanced Parameters Parameter – handsfree tx gain Configuration Files aastra.cfg, .cfg, .cfg Description This is the increased (+db) or decreased (-db) amount of signal transmitted from the base microphone to the far-end party. The amount of Tx gain in the IP phone firmware has been reduced to avoid side-tone and echo on the local and far-end equipment. This parameter allows you to adjust the Tx gain settings to best suit your comfort level and deployment environment.
Operational, Basic, and Advanced Parameters Minimum Ringer Volume Parameter – ringer volume minimum Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the minimum ringer volume level Format Integer Default Value 0 Range 0-9 Example ringer volume minimum: 1 Terminated Calls Indicator Parameter – far end disconnect timer Configuration Files aastra.cfg, .cfg, .cfg Description Specifies whether or not the phone displays an indication of a terminated call.
Operational, Basic, and Advanced Parameters Parameter – enhanced directed call pickup Configuration Files aastra.cfg, .cfg, .cfg Description Enables the enhanced BLF directed call pickup feature whereby pressing a softkey corresponding to a ringing BLF will not pick up the call immediately but will instead display the remote caller’s information first, allowing the user to review who is calling. Notes: Feature availability is dependant on your call manager.
Operational, Basic, and Advanced Parameters ACD Auto-Available Timer Settings Note: Applicable to the 6865i, 6867i, and 6869i IP Phones only. Parameter – acd auto available Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the use of the ACD Auto-Available Timer. Format Boolean Default Value 0 (disabled) Range 0 (disabled) 1 (enabled) Example acd auto available: 1 Parameter – acd auto available timer Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Mapping Key Settings This section provides the hard key settings you can use to enable and disable the Redial, Conf, and Xfer keys on the IP phone. Parameter – redial disabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the Redial key on the IP phone. If this parameter is set to 0, the key is active and can be pressed by the user.
Operational, Basic, and Advanced Parameters Parameter – map redial key to Configuration Files aastra.cfg, .cfg, .cfg Description Sets the Redial key as a Speeddial key if a value is entered for this parameter. If you leave this parameter blank, the Redial key returns to its original functionality. Format Integer Default Value Not Applicable Range Not Applicable Example map redial key to: 5551234 Parameter – map conf key to Configuration Files aastra.cfg, .cfg, .
Operational, Basic, and Advanced Parameters Parameter– map conf as dtmf Configuration Files aastra.cfg, .cfg, .cfg Description Allows the phone to send the stored number as DTMF using the phone configured DTMF method when the “Conf” key is pressed. Format Boolean Default Value 0 Range 0-1 0 (Disabled) 1 (Enabled) Example map conf as dtmf: 1 Park and Pickup Settings Parameter– sip park pickup config (global) sip lineN park pickup config (per line) Configuration Files aastra.
Operational, Basic, and Advanced Parameters Parameter– sprecode Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the code to enter before entering the extension for where you want to park an incoming call. The applicable value is dependant on the type of server in the network: Server/Park Values** Asterisk70 Sylantro*98 BroadWorks*68 ININ PBX callpark **Leave “value” fields blank to disable the static park and pickup feature.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters This section provides the softkey, programmable key, keypad key, and expansion module key parameters you can configure on the IP phones. The following table provides the number of keys you can configure for each model phone and expansion module, and the number of lines available for each type of phone.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Softkey Settings The value of "N" for the following parameters is dependent on the number of softkeys available on the 6867i and 6869i models. See the table above for applicable values. Available softkey types are dependent on the IP phone model. Please refer to the resepective model’s User Guide for the model’s available softkey types. Parameter – softkeyN type Configuration Files aastra.cfg, .cfg, .
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • • • • • • • • callers - Indicates the key is configured to access the Callers List. redial - Indicates the key is configured to access the Redial List. conf - Indicates the key is configured as a Conference key. xfer- Indicates the key is configured as a Transfer key for transferring calls. icom - Indicates the key is configured to be used as the Intercom key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – softkeyN label Configuration Files aastra.cfg, .cfg, .cfg Description The text label that displays on the IP phone for the softkey.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – softkeyN value Configuration Files aastra.cfg, .cfg, .cfg Description This is the value you assign to the softkey.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – softkeyN line Configuration Files aastra.cfg, .cfg, .cfg Description This is the line associated with the softkey you are configuring. The number of applicable lines available is dependent on the specific IP phone model.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – softkeyN states Configuration Files aastra.cfg, .cfg, .cfg Description Displays the status of the phone when a softkey is pressed. You can enter multiple values (idle, connected, incoming, outgoing, busy) for the "softkeyN state" parameter. You must associate the softkeyN state parameter with a specific softkey.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Configurable Positioning of Programmed Softkeys Note: Applicable to the 6867i and 6869i IP Phone only. Parameter – collapsed softkey screen Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the 6867i/6869i from collapsing the softkeys to remove blank keys. When enabled, the phone will remove all the softkeys defined as “None” and display the programmed softkeys in consecutive order.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Option to Remove the “More” Softkey when Not Required Note: Applicable to the the 6867i and 6869i IP phones only. Parameter – collapsed more softkey screen Configuration Files aastra.cfg, .cfg, .cfg Description Controls how softkeys are displayed on the 6867i and 6869i IP phones’ screens when the number of softkeys configured matches the exact number of softkey buttons on the phone.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Programmable Key Settings Note: Applicable to the 6863i and 6865i IP phones only. Available fucntions vary by IP phone model. The value of "N" for the following parameters is dependent on the number of programmable keys available on the 6863i and 6865i phone models. See the table on page A-174 for the applicable values. Available programmable key types are dependent on the IP phone model.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • • • • • • • • callers - Indicates the key is configured to access the Callers List. redial - Indicates the key is configured to access the Redial List. conf - Indicates the key is configured as a Conference key. xfer- Indicates the key is configured as a Transfer key for transferring calls. icom - Indicates the key is configured to be used as the Intercom key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – prgkeyN value Configuration Files aastra.cfg, .cfg, .cfg Description This is the value you assign to the programmable key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– prgkeyN line Configuration Files aastra.cfg, .cfg, .cfg Description This is the line associated with the programmable key you are configuring.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Top Softkey Settings Note: Applicable to the 6867i and 6869i IP Phones only. Parameter – topsoftkeyN type Configuration Files aastra.cfg, .cfg, .cfg Description The type of softkey to configure. Valid types are: • none - Indicates key is disabled. • line - Indicates key is configured for line use. • speeddial - Indicates key is configured for speeddial use. Speeddial is applicable to the M680i and M685i also.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters • phonelock - Indicates the key is configured to be used to lock/unlock the phone. • paging - Indicates the key is configured for Group Paging on the phone. Pressing this key automatically sends a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signaling.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – topsoftkeyN label Configuration Files aastra.cfg, .cfg, .cfg Description The text label that displays on the IP phone for the softkey.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – topsoftkeyN value Configuration Files aastra.cfg, .cfg, .cfg Description This is the value you assign to the softkey.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – topsoftkeyN line Configuration Files aastra.cfg, .cfg, .cfg Description This is the line associated with the softkey you are configuring. The number of applicable lines available is dependent on the specific IP phone model.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Expansion Module Key Settings for M680i and M685i Parameter – expmodX keyN type Configuration Files aastra.cfg, .cfg, .cfg Description The type of softkey to configure. Valid types are: • none - Indicates key is disabled. • line - Indicates key is configured for line use. • speeddial - Indicates key is configured for speeddial use. You can configure a key to speeddial a specific number by pressing that key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Range • • • • • • • • • • • • • • • • • • • • • • • • • • • Example expmod1 key1 type: line expmod1 key2 type: speeddial expmod1 key3 type: blf expmod1 key4 type: list 41-001561-00 REV00 – 10.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – expmodX keyN label Configuration Files aastra.cfg, .cfg, .cfg Description The text label that displays on the softkey for the Expansion Module.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – expmodX keyN value Configuration Files aastra.cfg, .cfg, .cfg Description The text label that displays on the IP phone for the softkey on the Expansion Module.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – expmodX keyN line Configuration Files aastra.cfg, .cfg, .cfg Description This is the line associated with the softkey you are configuring on the Expansion Module. The number of applicable lines available is dependent on the specific IP phone model.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Hard Key Settings for 6867i and 6869i Parameter– hardkeyN type Configuration Files aastra.cfg, .cfg, .cfg Description The type of key to which you would like to change the hard key. Valid types include: • none - Indicates no setting for the key. • line - Indicates the key is configured for line use. • speeddial - Indicates the key is configured for speeddial use.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Range none line speeddial dnd blf list acd xml flash sprecode park pickup lcr callforward blfxfer speeddialxfer speeddialconf directory callers redial conf xfer icom phonelock paging Example hardkey1 type: speeddial A-198 41-001561-00 REV00 – 10.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– hardkeyN value Configuration Files aastra.cfg, .cfg, .cfg Description The value you would like to assign to the hard key you are configuring.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– hardkeyN line Configuration Files aastra.cfg, .cfg, .cfg Description The line associated with the hard key you are configuring.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Default Value • none • blf/xfer • line • speeddial/xfer • speeddial • speeddial/conf • dnd • directory • blf • callers • list • redial • acd • conf • xml • xfer • flash • icom • sprecode • services • park • phonelock • pickup • paging • lcr • empty • callforward • speeddial/xfer Range Any of the key types in the “Default Value” field above.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Locking Keys Parameter– softkeyN locked Configuration Files aastra.cfg, .cfg, .cfg Description Locks the specified softkey on the 6867i or 6869i IP phone. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– expmodX keyN locked Configuration Files aastra.cfg, .cfg, .cfg Description Locks the specified softkey on the Expansion Module attached to the IP phone. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Locking the SAVE and DELETE Keys Note: Applicable to the 6865i IP Phone only. Parameter– prgkey5 locked Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to lock or unlock the Save key on the 6865i IP Phone. When the Save key is unlocked, a User can change the function of the key using the Mitel Web UI.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Enabling/Disabling Ability to Add/Edit Speeddial Keys Parameter – speeddial edit Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to enable or disable the ability to add a Speeddial key or edit a Speeddial key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Range 0-3 0 (disabled) 1 (switch page if monitored extension transitions to ringing (fast flashing) state) 2 (switch page if monitored extension transitions to either ringing (fast flashing) or hold (slow flashing) state) 3 (switch page if monitored extension transitions to either ringing or hold state OR from idle (off) state to “in call” (solid) state) Example blf activity page switch: 1 Configurable Display Modes for BLF and
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– keys noname hidden Configuration Files aastra.cfg, .cfg, .cfg Description If this parameter is set to “0” (disabled) then a series of question marks (or the symbol configured as defined by the “keys noname symbol” parameter) will be displayed on the screen indicating blank BLF/List softkeys.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– prgkeyN ring splash Configuration Files aastra.cfg, .cfg, .cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: • 0: Silence (ring splash off ). • 1: Normal (same as current BLF ring splash).
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– softkeyN ring splash Configuration Files aastra.cfg, .cfg, .cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: • 0: Silence (ring splash off ). • 1: Normal (same as current BLF ring splash).
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– topsoftkeyN ring splash Configuration Files aastra.cfg, .cfg, .cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: • 0: Silence (ring splash off ). • 1: Normal (same as current BLF ring splash).
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– expmodX KeyN ring splash Configuration Files aastra.cfg, .cfg, .cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: • 0: Silence (ring splash off ). • 1: Normal (same as current BLF ring splash).
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– hardkeyN ring splash Configuration Files aastra.cfg, .cfg, .cfg Description (6867i/6869i only) When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key.
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– ring splash delay Configuration Files aastra.cfg, .cfg, .cfg Description Indicates the delay (in seconds) between the target ringing and the ring splash played when the “...keyN ring splash” parameter is set to a “delayed” alerting pattern. Note: If defined as “0”, the ring splash is played immediately.
Customizing M685i Expansion Module Column Display Customizing M685i Expansion Module Column Display Expansion Module 1 through 3 Parameter– expmodXpageNleft Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to specify a customized heading for the M685i expansion module, in the left column of a specific page.
Advanced Operational Parameters Advanced Operational Parameters The following parameters in this section allow the system administrator to set advanced operational features on the IP phones. Blind Transfer Setting Parameter – sip cancel after blind transfer Configuration Files aastra.cfg, .cfg, .cfg Description Forces the phone to use the Blind Transfer method available in software prior to release 1.4.
Advanced Operational Parameters Boot Sequence Recovery Mode Settings Parameter – force web recovery mode disabled Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables the forcing web recovery mode feature. If this parameter is set to "1", you cannot force web recovery. If this parameter is set to "0", press 1 and # keys during boot up when the logo displays to force the web recovery mode.
Advanced Operational Parameters Blacklist Duration Setting Parameter – sip blacklist duration Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the length of time, in seconds, that a failed server remains on the server blacklist. The IP phone avoids sending a SIP message to a failed server (if another server is available) for this amount of time. Note: The value of “0” disables the blacklist feature.
Advanced Operational Parameters Parameter– xfer script Configuration Files aastra.cfg, .cfg, .cfg Description Specifies an Xfer script for the phone to use. When this parameter is set, pressing the Xfer key GETs the specified URI from the server instead of starting the transfer action. Format String Default Value empty Range Any valid URI Example xfer script: http://bluevelvet.ana.mitel.com/xfer.php Parameter– conf script Configuration Files aastra.cfg, .cfg, .
Advanced Operational Parameters Options Key Redirection Setting Parameter– options script Configuration Files aastra.cfg, .cfg, .cfg Description Specifies an Options script for the phone to use. When this parameter is set, pressing the Options Key GETs the specified URI from the server. Note: Pressing and holding the Options key displays the local Options Menu on the phone. Format String Default Value empty Range Any valid URI Example options script: http://fargo.ana.mitel.
Advanced Operational Parameters Symmetric UDP Signaling Setting Parameter – sip symmetric udp signaling Configuration Files aastra.cfg, .cfg, .cfg Description Allows you to enable or disable the phone to use port 5060 to send SIP UDP messages. The value “1” (which is the default) enables the phone to use port 5060. The value “0” (zero) disables the phone from using port 5060 and allows the phone to choose a random port to send SIP UDP messages.
Advanced Operational Parameters GRUU and sip.instance Support Parameter – sip gruu Configuration Files aastra.cfg, .cfg, .cfg Description Enables or disables Globally Routable User-Agent URI (GRUU) support on the IP Phone according to draft-ietf-sip-gruu-15. If this parameter is disabled, parsing of inbound GRUU's for transfer are still enabled.
Advanced Operational Parameters Ignore Out of Order SIP Requests Parameter– sip accept out of order requests Configuration Files aastra.cfg, .cfg, .cfg Description Enables a workaround for non-compliant SIP devices (for example, Asterisk) which do not increment the CSeq numbers in SIP requests sent to the phone.
Advanced Operational Parameters Route Header in SIP Packet Parameter – sip remove route Configuration Files aastra.cfg, .cfg, .cfg Description Enables and disables the addition of the Route header in a SIP packet. Enable this parameter for outbound proxies that do not support Route headers. Note: When enabled this will break all support for SIP routing, so if some other device in the network attempts to add itself to the route it will fail.
Advanced Operational Parameters Configuration Encryption Setting Parameter– config encryption key Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the phone-specific encryption key that the configuration server uses to encrypt in a MAC-specific configuration file.
Advanced Operational Parameters Parameter – sip dns srvX priority Configuration Files aastra.cfg, .cfg, .cfg Note: The “X” indicate a server number with values from 1 to 4. Description The priority level assigned to this DNS server. After this parameter is downloaded from the configuration server to the phone, the phone uses the DNS server with the lowest numbered priority first to perform DNS lookups.
Advanced Operational Parameters Parameter – sip dns srvX target Configuration Files aastra.cfg, .cfg, .cfg Note: The “X” indicate a server number with values from 1 to 4. Description The host name of the target. Format Host name or fully qualified domain name Default Value Not Applicable Range Not Applicable Example sip dns srv1 target: bigbox.example.com DNS Maximum Cache TTL Settings Parameter– sip dns cache negative max ttl Configuration Files aastra.cfg, .cfg, .
Advanced Operational Parameters SIP Services/RTCP Summary Reports Transport Protocol Settings SIP Services Parameter – sip services transport protocol Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the transport protocol used for SIP services. By default, this parameter is set to -1 (invalid) whereby SIP services use the same transport protocol as defined in the “sip transport protocol” parameter.
Advanced Operational Parameters RTCP Summary Reports Parameter – sip rtcp summary reports transport protocol Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the transport protocol used for sending RTCP summary reports. This parameter takes effect when at least one line has RTCP summary reports enabled. Note: The parameter "sip symmetric udp signaling" is effective when the transport protocol for RTCP summary reports is set to UDP.
Advanced Operational Parameters Active VoIP Recording Settings Warning! When a recording session is in progress, the respective IP phones display a recording icon on screen. The recording icon is displayed on the IP phones to indicate the recording session is active and that a duplicate copy of the RTP/SRTP stream is to be sent from the phone to the recording server. The overall recording and its quality is dependent on the recording server and the network.
Advanced Operational Parameters Parameter – recording periodic beep Configuration Files aastra.cfg, .cfg Description Specifies how often (in seconds) the periodic beep tone (notifying users that their call is being recorded) should be played. Format Integer Default Value 15 (seconds) Range 0 (Disabled) 15 30 45 60 Example recording periodic beep: 30 Parameter – recording beep direction Configuration Files aastra.cfg, .
Advanced Operational Parameters Parameter – xsi protocol Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the protocol (either HTTP or HTTPs) used for communicating with the XSI server. Format String Default Value http Range http https Example xsi protocol: https Parameter – xsi port Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the port used for communicating with the XSI server.
Advanced Operational Parameters Visitor Desk Phone Settings Parameter – user config url Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the configuration server URL where the .cfg is located when utilizing the Visitor Desk Phone (VDP) feature.
Advanced Operational Parameters Parameter – user config upload control Configuration Files aastra.cfg, .cfg, .cfg Description Controls when the” _local.cfg” will be uploaded/saved. Format Integer Default Value 1 Range 0–2 0 (Every time the “user config upload” time period expires and at every logout regardless of if the _local.cfg has changed or not). 1 (When the “user config upload” time period expires but only if the _local.
Troubleshooting Parameters Troubleshooting Parameters The following parameters in this section allow the system administrator to set logging and support settings for troubleshooting purposes. Log Settings Parameter – log server ip Configuration Files aastra.cfg, .cfg, .cfg Description Specifies the IP address of the log server to which log information will be transmitted. Format IP address Default Value 0.0.0.0 Range Not Applicable Example log server ip: 192.168.3.
Troubleshooting Parameters Parameters – log module Configuration Files aastra.cfg, .cfg, .cfg Description Allows enhanced severity filtering of log calls sent as blog output. The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for technical support analysis. Blogs are defined by their format: a series of entries posted to a single page in reverse-chronological order.
Troubleshooting Parameters Examples Enter a debug level value in the “Debug Level” field for a module. Example 1 To turn two or more debug levels on at the same time, you add the value associated with each level. For example, Fatal Errors + Errors + Warnings = 1 + 2 + 4 = 7 log module linemgr: 7 log module user interface: 7 log module sip: 7 In the above example, fatal errors, general errors, and warnings are logged for the line manager, user interface, and SIP call control modules.
Troubleshooting Parameters WatchDog Settings Parameter– watchdog enable Configuration Files aastra.cfg, .cfg, .cfg Description Enables/disables the use of the WatchDog task for the IP Phones. Format Boolean Default Value 1 (enabled) Range 0 (disabled) 1 (enabled) Example watchdog enable: 0 Crash File Retrieval Parameter– upload system info server Configuration Files aastra.cfg, .cfg, .
Troubleshooting Parameters Parameter– upload system info on crash Configuration Files aastra.cfg, .cfg, .cfg Description Enables and disables the watchdog to automatically reboot the phone and send a crash file to the pre-defined server. Format Boolean Default Value 0 Range 0 (disabled) 1 (enabled) Example upload system info on crash: 1 41-001561-00 REV00 – 10.
Appendix B Configuring the IP Phone at the Asterisk IP PBX About this Appendix This appendix describes how to setup a user’s phone with an extension to make and receive calls using the Asterisk as the PBX. Topics This appendix covers the following topics: Topic Page IP Phone at the Asterisk IP PBX page B-2 B-1 41-001561-00 REV00 – 10.
IP Phone at the Asterisk IP PBX IP Phone at the Asterisk IP PBX The following configuration illustrates how to create a user with an extension to make and receive calls using the Asterisk as the PBX. This configuration is defined in the sip.conf file present along with the other configuration files that are created when Asterisk is installed. Usually, the configuration files can be found at the /etc/asterisk directory. ;This is used in the “extensions.
IP Phone at the Asterisk IP PBX After this is defined in the “sip.conf” file, some information has to be entered in the “extensions.conf” file present in the same directory as the “sip.conf” file. The following definition in the file under the [sip]section/context completes defining the extension for the 6867i phone: exten -> 1234,1,Dial(SIP/phone1,20) This definition completes configuring the 6867i phone at the IP PBX system.
Appendix C Sample Configuration Files About this Appendix This appendix provides sample configuration files for the 6869i and 6865i. Topics This appendix covers the following topics: Topic Page Sample Configuration Files page C-2 6869i Sample Configuration File page C-2 6865i Sample Configuration File page C-9 41-001561-00 REV00 – 10.
Sample Configuration Files Sample Configuration Files This section consists of the sample configuration files necessary to configure the IP phones. The general format is similar to configuration files used by several Unix-based programs. Any text following a number sign (#) on a line is considered to be a comment, unless the # is contained within double-quotes. Currently, Boolean fields use 0 for false and 1 for true.
Sample Configuration Files # DHCP Setting # ============== #dhcp: 1 # DHCP enabled. # DHCP: # 0 = false, means DHCP is disabled. # 1 = true, means DHCP is enabled.
Sample Configuration Files # NAT Settings # =============== # Option 1: # # If you are using a session border controller, you should set the # outbound proxy to the session border controller address #sip outbound proxy: sbc.mitel.com #sip outbound proxy port: 0 # a value of 0 enables SRV # lookups for the address of # the proxy. # Option 2: # # If you know the public IP address of your NAT device and have # opened up a port for the SIP messages then you can statically # assign this information.
Sample Configuration Files ## HTTP server settings (for http://bogus.mitel.com/firmware/) #http server: bogus.mitel.
Sample Configuration Files # General SIP Settings # = = = = = = = = = = = #sip session timer: 90 # enable support of RFC4028, the default # value of 0 disables this functionality #sip transport protocol: 0 # use UDP (1), TCP (2) or both (0) for sip # messaging #sip use basic codecs: 1 #sip out-of-band dtmf: 0 # limit codecs to G711 and G729 # turn off support for RFC2833 (on by # default) # Global SIP User Settings # ========================== # # Notes: # These settings are used as the default confi
Sample Configuration Files # Per-line SIP Settings # ====================== # configure line 3 as the support BroadSoft SCA line # - the proxy and registrar settings are taken from the global # settings above sip sip sip sip sip sip sip line3 line3 line3 line3 line3 line3 line3 screen name: Support user name: 4000 display name: Mitel Support auth name: support password: 54321 mode: 1 vmail: *78 # configure line 5 (a soft key line) as an ordinary line # of a test server sip sip sip sip sip sip sip sip sip
Sample Configuration Files # Softkey Settings # # Softkeys can be set either server wide or unique to each phone. # Setting softkeys as line/call appearances should be done in the # ".cfg" file, since these are unique to each phone. # Notes: # # There are a maximum of 44 top softkeys that can be configured on the # 6869i IP phone. These can be set up through either of the 2 # configuration files, depending on whether this is to be server wide # ("aastra.cfg"), or model specific (“.
Sample Configuration Files 6865i Sample Configuration File # Sample Configuration File #= = = = = = = = = = = = = = = = = = = = = # Phone Model: 6865i # # # # # # # Notes: The general format used here is similar to configuration files used by several UNIX-based programs. Any text following a number sign (#) is considered to be a comment, unless the number sign is contained within double-quotes ("#") where it is considered to be a pound. For Boolean fields, 0 = false, 1 = true.
Sample Configuration Files # DHCP Setting # ============= #dhcp: 1 # DHCP enabled. # DHCP: #0 = false, means DHCP is disabled. #1 = true, means DHCP is enabled.
Sample Configuration Files # NAT Settings # = = = = = = = # Option 2: # # If you are using a session border controller, you should set the # outbound proxy to the session border controller address #sip outbound proxy: sbc.mitel.com #sip outbound proxy port: 0 # a value of 0 enables SRV # lookups for the address of # the proxy. # Option 3: # # If you know the public IP address of your NAT device and have # opened up a port for the SIP messages then you can statically # assign this information.
Sample Configuration Files # Dial Plan Settings # ==================== # # Notes: # # As you dial a number on the phone, the phone will initiate a call # when one of the following conditions are meet: # # (1) The entered number is an exact match in the dial plan # (2) The "#" symbol has been pressed # (3) A timeout occurs # # The dial plan is a regular expression that supports the following: # syntax: # # 0,1,2,3,4,5,6,7,8,9,*,# : matches the keypad symbols # x : matches any digit (0...
Sample Configuration Files # General SIP Settings # ====================== #sip session timer: 90 # enable support of RFC4028, the default # value of 0 disables this functionality #sip transport protocol: 0 # use UDP (1), TCP (2) or both (0) for # sip messaging #sip use basic codecs: 1 #sip out-of-band dtmf: 0 # limit codecs to G711 and G729 # turn off support for RFC2833 (on by # default) # Global SIP User Settings # ========================== # # Notes: # These settings are used as the default confi
Sample Configuration Files # Per-line SIP Settings # ======================= # configure line 3 as the support BroadSoft SCA line # - the proxy and registrar settings are taken from the global # settings above sip sip sip sip sip sip sip line3 line3 line3 line3 line3 line3 line3 screen name: Support user name: 4000 display name: Mitel Support auth name: support password: 54321 mode: 1 vmail: *78 # configure line 5 (a soft key line) as an ordinary line # of a test server sip sip sip sip sip sip sip sip si
Sample Configuration Files # # # # # # # # # # PRGKEY TYPES: PRGKEY VALUE: PRGKEY LINE: # Speed prgkey1 prgkey1 prgkey2 prgkey2 "line", "speeddial", "blf", "list", "dnd" If prgkey type is a speeddial, any DTMFs (from 0 - 9, *, "#") or a comma (,) for 500ms pause and 'E' for On-hook can be set for the value. If prgkey type is blf it is the extension you want to monitor. This is line associated with the prgkey.
Appendix D Sample BLF Softkey Settings About this Appendix This appendix provides sample BLF softkey settings for both the Asterisk server and the BroadSoft BroadWorks server. Topics This appendix covers the following topics: Topic Page Sample BLF Softkey Settings page D-2 Asterisk/sipXecs BLF page D-2 BroadSoft BroadWorks BLF page D-3 D-1 41-001561-00 REV00 – 10.
Sample BLF Softkey Settings Sample BLF Softkey Settings Asterisk/sipXecs BLF The following are sample topsoftkey and programmable key configurations to enable Asterisk/sipXecs BLF support on Mitel IP phones.
Sample BLF Softkey Settings BroadSoft BroadWorks BLF The following are sample top softkey and programmable key configurations to enable BroadSoft BroadWorks Busy Lamp Field support on Mitel IP phones. Softkey Configuration Parameters for BroadSoft BroadWorks BLF Note: One softkey must be defined of type “list” for EACH monitored user. So if there are 2 users being monitored, 2 top softkeys must be defined of type list.
Appendix E Sample Multiple Proxy Server Configuration About this Appendix This appendix provides a sample multiple proxy server configuration. Topics This appendix covers the following topics: Topic Page Multiple Proxy Server Configuration page E-2 41-001561-00 REV00 – 10.
Multiple Proxy Server Configuration Multiple Proxy Server Configuration Multiple proxy servers can be configured in the aastra.cfg file, .cfg file, or the .cfg file. In the example below, the default proxy setting is used if no specific setting is specified in the line configuration. Line2 and line3 are used for the global proxy configurations, while line1 and line4 use their own specific settings.
Limited Warranty (Not applicable in Australia – see below for Limited Warranty in Australia) Mitel warrants this product against defects and malfunctions in accordance with Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”).
Limited Warranty (Australia Only) The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products.
Limited Warranty (Australia Only) Warranty Repair Services Procedure: Should the product fail during the Warranty Period and you wish to make a claim under this express warranty, please contact the Mitel authorized reseller who sold you this product (details as per the invoice) and present proof of purchase. You will be responsible for shipping charges, if any.
Index Symbols "Allow" and "Allow-Event" headers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30 "Call Info" header in 200 ok responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-29 Numerics 802.1x Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19 802.1x local certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49 802.1x private key . . . . . . . . . . . . . . . .
Index download protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43 download server (HTTPS sserver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45 FTP password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44 FTP path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44 FTP server . . . . . . . . . . . . . . . . . . . . . . . . . .
Index line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6, 1-8, 1-11, 1-14 navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6, 1-8, 1-11, 1-14 options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6, 1-8, 1-11, 1-14 programmable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6, 1-9, 1-12, 1-15 redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index NAT configuring NAT address and port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 router configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 NAT IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 NAT RTP port . . . . . . . . . . . . . . . . .
Index language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-151 language pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-153 LDAP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-116 live dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-56 LLDP ELIN . . . . . . . . . . . . . . . . .
Index tone set setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 ring tone sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87 configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87 ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-85 configuring . . . .
Index Time Server 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Time Server 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 time and date, configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19 time servers, configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47 time zone and dst settings, custom . . . . . . .
Third-Party Copyright Compliance This product contains software provided under license to Mitel by one or more third parties. In addition to the Mitel SLA, use and distribution of this product is subject to the following license terms: Expat XML Parser Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
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Third-Party Copyright Compliance * Eric Young (eay@cryptsoft.com)" * The word 'cryptographic' can be left out if the rouines from the library * being used are not cryptographic related :-). * 4. If you include any Windows specific code (or a derivative thereof) from * the apps directory (application code) you must include an acknowledgement: * "This product includes software written by Tim Hudson (tjh@cryptsoft.
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Third-Party Copyright Compliance EXCLUSION OF OTHER WARRANTIES. EXCEPT AS PROVIDED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. Intel does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the Software. LIMITATION OF LIABILITY.
Disclaimer Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © 2014 Mitel Networks Corporation, www.mitel.com.
