Installation guide

Additional Information

To Perform a Semi-Attended Transfer of a Filtered Call to the Executive

Use the following procedure to perform a semi-attended transfer of a filtered call to the

Executive:

For the 6865i SIP Phone:

1. After answering a filtered call, press the Transfer button.

2. Enter the Executive’s phone or extension number and press the Dial key.

3. When the call is in the ringing state, press the Transfer button.

The phone will recognize the Executive’s number and will change the transfer scenario

into an Executive-Assistant Call Push scenario (i.e. the phone will enter in the FAC for the

BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call).

The FAC call will be answered and the filtered call will be released if the push is successful.

For the 6867i and 6869i SIP Phones:

1. After answering a filtered call, press the Xfer softkey.

2. Enter the Executive’s phone or extension number and press the Dial softkey.

3. When the call is in the ringing state, press the Xfer softkey.

The phone will recognize the Executive’s number and will change the transfer scenario

into an Executive-Assistant Call Push scenario (i.e. the phone will enter in the FAC for the

BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call).

The FAC call will be answered and the filtered call will be released if the push is successful.

To Perform a Consultative Transfer of a Filtered Call to the Executive

Use the following procedure to perform a consultative transfer of a filtered call to the Executive:

For the 6865i SIP Phone:

1. After answering a filtered call, press the Transfer button.

2. Enter the Executive’s phone or extension number and press the Dial key.

3. When the call is answered by the Executive press the Transfer button.

The call will be transferred normally and the filtered call will be released.

For the 6867i and 6869i SIP Phones:

1. After answering a filtered call, press the Xfer softkey.

2. Enter the Executive’s phone or extension number and press the Dial softkey.

3. When the call is answered by the Executive press the Xfer softkey.

The call will be transferred normally and the filtered call will be released.

Note: If the push is unsuccessful, press the respective Line key (corresponding to

the filtered call) to retrieve the filtered call.

Note: If the push is unsuccessful, press the Pickup softkey to retrieve the filtered

call.