Installation guide

Additional Information
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BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES
Release 4.0.0 SP1 introduces support for the BroadSoft BroadWorks Executive and Assistant
Services feature for the 6865i, 6867i, and 6869i SIP phones. The Executive and Assistant
Services feature allows Administrators to create an inter-network relationship between
Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and
routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the
call back to the Executive.
Configuration Parameters
After configuring the applicable options on the BroadSoft Broadworks call manager Web portal,
Administrators must define the “sip execassist filter call prefix”, “sip execassist fac call
push”, and “sip execassist fac initiate call” parameters for the phone.
The “sip execassist filter call prefix” parameter is used to identify the prefix of the Alerting
Custom Calling Line ID Name of a filtered call. The Alerting Custom Calling Line ID Name as
configured in the BroadWorks Web portal should follow the format:
[prefix] [Identifier] -> [Executive Name]
The Executive Name must match the name that is configured in the user’s profile, separated
by a space or comma.
For example, if the “Alerting Custom Calling Line ID Name” setting in the BroadWorks Web
portal is defined as “[F] Filtrage -> Dupont, Francois”, the From header of a filtered call sent by
the BroadWorks SIP INVITE message will look similar to:
From:”[F] Filtrage -> Dupont, Francois"
<sip:[e-mail];user=phone>
The “sip execassist filter call prefix”parameter in this scenario could be defined as:
sip execassist filter call prefix: "[F]"
The Assistant’s phone will parse the From header of the SIP INVITE message of an incoming
call sent by the call manager and will identify whether or not the call is a filtered call by the
prefix. The prefix itself is not displayed on the phone’s screen (e.g. in the case outlined above,
the phone will only display “Filtrage -> Dupont, Francois”).
The “sip execassist fac call push” parameter is used to specify the Feature Access Code
(FAC) that is used to push a filtered call from the Assistant’s phone back to the Executive’s
phone. The FAC should correspond to the value configured for the “Executive-Assistant Call
Push” setting defined in the BroadSoft Web portal.
Note: The inter-network relationship is created dynamically through the BroadSoft
BroadWorks call manager Web portal. For BroadSoft BroadWorks Executive and
Assistant Services Web portal configuration details and procedures, please refer to the
respective BroadSoft documentation.
Note: The Alerting Calling Line ID Number can either be configured as the Executive’s
Number or Originator’s Number.