TELEPHONE USER GUIDE Draft
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About This Guide 5 Document Overview 6 Intended Audience 6 Conventions 6 Contacting Mitel Networks™ 7 Introduction 9 Overview 10 Summary of Features 10 CHAPTER 1 Accessing Your Mailbox 11 Overview 12 Before You Begin 12 Using the Tutorial 12 Accessing Your Mailbox 13 CHAPTER 2 Main Menu 15 Main Menu Options 16 Making a Message 17 Listening to Unread Messages 18 Listening to Read Messages 19 CHAPTER 3 Message Menu 21 Message Menu Options 22 Answering a Message 23 Discarding a Messag
Table of Contents CHAPTER 4 User Options Menu 27 User Options Menu 28 Changing a Greeting 28 Changing a Distribution List 30 Changing Your Name 31 Changing Your Passcode 31 4 6510 UM Telephone User Guide
About This Guide In This Chapter . . .
About This Guide Document Overview This guide provides detailed instructions on using the Mitel Networks™ 6510 Unified Messaging (UM) software on your telephone. Note: The information in this document is draft content only. All content will be updated in the next release of this document. Intended Audience This guide is intended for anyone responsible for using the 6510 Unified Messaging software on the telephone.
About This Guide Contacting Mitel Networks Contact us by mail at: Mitel Networks Corporation 350 Legget Drive Ottawa, ON K2K 2W7 Contact us by phone: Tel: 613-592-2122 Fax: 613-592-4784 Contact us on the Web: www.mitel.
About This Guide 8 6510 UM Telephone User Guide
Introduction In This Chapter . . .
Introduction Overview The 6510 Unified Messaging server simplifies the way you handle your messages. Think of it as your own personal receptionist. Depending on the configuration of your system, the 6510 UM can take your calls when you do not want to be disturbed, record messages from callers when you are unavailable, and screen your calls. The automated attendant answers incoming calls and transfers them to extensions.
CHAPTER 1 Accessing Your Mailbox In This Chapter . .
Accessing Your Mailbox Overview All 6510 UM features are available by using a telephone keypad. If you are already familiar with the 6510 UM system, you can skip the voice prompts.
Accessing Your Mailbox Note: The Personal Greetings also includes the “Gone Home” greetings. • Name Recording: This tutorial guides you through the recording of your name. This is the prompt that 6510 UM uses to identify you to outside callers and internal users who send you messages. Accessing Your Mailbox A mailbox is a compartment in the system that stores messages and allows you to customize how your calls and messages are handled.
Accessing Your Mailbox Hint: To keep your mailbox secure, immediately change it from 1111 and make sure that you are the only individual who knows the password. 7. 6510 UM places you in the Main Menu, and tells you the number of Unread and Read messages that you have in your mailbox.
CHAPTER 2 Main Menu In This Chapter… Main Menu Options on page 16 Making a Message on page 17 Listening to Unread Messages on page 18 Listening to Read Messages on page 19 6510 UM Telephone User Guide
Main Menu Main Menu Options The Main Menu is your starting point for accessing and customizing your folders to operate specifically to your needs. You must first log in to the system before you are able to reach the Main Menu. The Main Menu allows you to hear how many Unread and Read messages you have. The following options are available from the Main Menu: Note: The options can be accessed by pressing the corresponding command number or letter.
Main Menu Making a Message You can send a single message to individual users or to a list of users using a distribution list. To send a message: 1. In the Main Menu, press 6 (letter M on the keypad). The system prompts you to enter the recipient’s mailbox number. 2. Enter the destination mailbox number. You can send a single message to multiple users, distribution lists, or AMIS/VPIM network sites. Depending on the destination, the message is addressed differently.
Main Menu Listening to Unread Messages You can listen to all of the Unread messages in your Inbox. To listen to unread messages: 1. In the Main Menu, press 7 (letter P on the keypad). You will be prompted by the following options: Note: You are only prompted if there are both unread and read messages. Key Function 1 listen to unread messages 2 listen to read messages 9 listen to all messages 2. Press 1 to listen to Unread messages. The unread messages will play.
Main Menu Listening to Read Messages You can listen to all of the Read messages in your Inbox. To listen to read messages: 1. In the Main Menu, press 7 (letter P on the keypad). You will be prompted by the following options: Note: You are only prompted if there are both unread and read messages. Key Function 1 listen to unread messages 2 listen to read messages 9 listen to all messages 2. Press 2 to listen to Read messages. 3. The messages will play.
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CHAPTER 3 Message Menu In This Chapter… Message Menu Options on page 22 Answering a Message on page 23 Discarding a Message on page 24 Forwarding a Message on page 24 6510 UM Telephone User Guide 21
Message Menu Message Menu Options When you press 7 (letter P on the keypad) in the Main Menu, you are brought to the message menu to listen to unread and read messages. After pressing 1 (for Unread messages), 2 (for Read messages), or 3 (for All messages), you can listen to the selected messages. The following options from the Message Menu, are available for each message: Note: The options can be accessed by pressing the corresponding command number or letter.
Message Menu Answering a Message You can reply to a message that was sent to your mailbox by a user on the 6510 UM system. Note: You cannot reply to a message from an outside caller. To answer a message: 1. After listening to a message, press 2 (letter A on the keypad). The system prompts you to record your message. 2. Record your message and then press #.
Message Menu Discarding a Message To discard a message: 1. After listening to a message, press 3 (letter D on the keypad). The system confirms that the message has been deleted. Forwarding a Message You can forward a copy of a message to another user or list of users, either with a comment or without one. Forwarding a Message with a Comment A forwarded message can include a separate message (known as a comment). The message is heard by the recipients before the forwarded message is played.
Message Menu Key Function 2 (A) Append to recorded message (adds another message to the recorded message) 3 (D) Discard and re-record message 6 (M) Message Addressing Options 7 (R) Review message 9 (X) Send message 5. Press 9 (letter X on the keypad) to send the message. The system prompts you to enter the next recipient’s mailbox number (if applicable). 6. Enter the destination number of the next recipient and then press 9 (letter X on the keypad) to send.
Message Menu 3. Press 2 to forward the message without a comment. The system prompts you to enter the next recipient’s mailbox number (if applicable). 4. Enter the destination number of the next recipient and then press 9 (letter X on the keypad) to send. If you do not forward to another extension or if you are finished, press # to bring you back to the original message.
CHAPTER 4 User Options Menu In This Chapter… User Options Menu on page 28 Changing a Greeting on page 28 Changing a Distribution List on page 30 Changing Your Name on page 31 Changing Your Passcode on page 31 6510 UM Telephone User Guide 27
Mailbox Options Menu User Options Menu When you press 8 (letter U on the keypad) from the Main Menu, the system places you in the User Options Menu. Enter one of the following options: Note: The options can be accessed by pressing the corresponding command number or letter. The tables below indicate the keypad number to press to access the command, and include the corresponding command letter in brackets.
Mailbox Options Menu To change your conditional personal greetings: 1. In the Change Greeting menu, press 2. The system prompts you with the following options: Key Function 2 (B) Change your busy greeting 3 (F) Change your call forward greeting 4 (G) Change your gone home greeting 5 (L) Change your lunch greeting 6 (N) Change your no answer greeting 8 (V) Change your vacation greeting 9 (X) Return to the previous menu 0 Change your out of town greeting 2.
Mailbox Options Menu Changing a Distribution List To change a distribution list: 1. In the User Options Menu, press 5 (letter L on the keypad). 2. Enter the number of the distribution list. The system prompts you with the following options: Key Function 2 (A) Add distribution list member 3 (D) Delete distribution list member 6 (N) Record distribution list name 7 (R) Review distribution list members 9 (X) Return to main menu 3. Press 2 (letter A on the keypad) to add members to the list.
Mailbox Options Menu Changing Your Name To record name prompt: 1. In the User Options Menu, press 6 (letter N on the keypad). 2. Press 2 to record prompt. 3. Record prompt and then press #. 4. Press 1 to accept, 2 to re-record, 3 to delete, or 4 to review the prompt. 5. Press 1 to accept the recorded prompt. Changing Your Passcode To set a new passcode: 1. In the User Options Menu, press 7 (letter P on the keypad). 2. Enter the new passcode and then press #. 3.
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