User guide

112 6510 UM Client Application User Guide
Web Client
Note: In conjunction with the Caller ID option selected in this
section, you must also enable the New Call Popup feature in
the UM Client Manager settings in for screen pops to appear.
Refer to the UM Client Manager and Desktop Applications
chapter of this guide for more details.
5. From the Personal Operator drop-down list, select the personal
operator extension that you want the call to be transferred to.
6. Select Call Screening if you want the system to instruct callers who
want to be transferred to an extension to state their name at the
tone.
Before the call is transferred, you will hear the caller's name followed by the system
prompt: "To accept the call press <1>, to reject the call press <#>, or to redirect the
call press <2>.” If you reject the call, the caller hears a no-answer message and is
given the choice of trying another extension, leaving a voice mail message, or
dialing the operator's extension. To redirect the call, press <2> and the destination
extension number, then hang up to transfer the call.
7. Select Call Queuing if you want incoming calls to be placed in a
queue when an extension is busy. Callers are informed of their
position in the hold queue and given opportunities to either
continue to hold or leave a voice message.
Caller ID Function
None Turns off screen pops on Call Manager.
Ask Prompts a caller to input their phone number before Web Client
transfers the call. The phone number is used in screen pops if you are
using Call Manager.
Pop Provides a screen pop even if there is no caller ID information available.
Ask and Pop Prompts the caller to manually input their number so it can be used in
the screen pop if no caller ID is available or it is not passed by the telco.
This guarantees that a number appears for all incoming calls to you.