TELEPHONE USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About This Guide 5 Document Overview 6 Intended Audience 6 Conventions 6 Contacting Mitel Networks 7 Introduction 9 Overview 10 Summary of Features 10 CHAPTER 1 Accessing a Mailbox 11 Overview 12 Before You Begin 12 Using the Tutorial 12 Accessing Your Mailbox 13 CHAPTER 2 Main Menu 15 Main Menu Options 16 Listening to Unread Messages 18 Listening to Read Messages 20 Making a Message 22 CHAPTER 3 Message Menu 25 Message Menu Options 26 Answering a Message 28 Forwarding a Message 29
Table of Contents CHAPTER 4 User Options Menu 33 User Options Menu 34 Changing a Greeting 35 Recording Your Name 38 Changing Your Passcode 38 Creating a Distribution List 39 Modifying a Distribution List 40 Fax Delivery Options 41 Additional Mailbox Options 41 4 6510 UM Telephone User Guide
About This Guide In This Chapter . . .
About This Guide Document Overview This guide provides detailed instructions on using the Mitel Networks™ 6510 Unified Messaging (UM) software on your telephone. Intended Audience This guide is intended for anyone using the 6510 Unified Messaging software over the telephone. Note: This document covers the default 6510 UM system telephone user interface options only. Your system may have been customized for a different configuration.
About This Guide Contacting Mitel Networks Contact us by mail at: Mitel Networks Corporation 350 Legget Drive Ottawa, ON K2K 2W7 Contact us by phone: Tel: 613-592-2122 Fax: 613-592-4784 Contact us on the Web: www.mitel.
About This Guide 8 6510 UM Telephone User Guide
Introduction In This Chapter . . .
Introduction Overview The 6510 Unified Messaging server simplifies the way that you handle your messages. Think of it as your own personal receptionist. Depending on the configuration of your system, the 6510 UM can take your calls when you do not want to be disturbed, record messages from callers when you are unavailable, and screen your calls.
CHAPTER 1 Accessing a Mailbox In This Chapter . .
Accessing a Mailbox Overview Many of the 6510 UM features are available by using a telephone keypad. If you are already familiar with the 6510 UM system, you can barge through the voice prompts.
Accessing a Mailbox The tutorial is divided into three sections: • Password: This tutorial section guides you through the password setup process. Note: The initial default password is 1111. It must be changed to ensure privacy. • Personal Greetings: This tutorial section describes the different personal greetings and plays a sample of a greeting. You are then asked to record each personal greeting. You can change your greetings at any time. Note: The Personal Greetings also includes the Busy greeting.
Accessing a Mailbox 3. Enter your mailbox number. The mailbox number is what other users enter to reach you or leave you a message. Your System Administrator will provide you with your personal mailbox number. 4. The system prompts you to enter your password. 5. Enter 1111 as your initial password. Note: Your password will remain as 1111 until you change it. To keep your mailbox secure, immediately change your password and ensure that you keep your new password private. 6.
CHAPTER 2 Main Menu In This Chapter… Main Menu Options on page 16 Listening to Unread Messages on page 18 Listening to Read Messages on page 20 Making a Message on page 22 6510 UM Telephone User Guide
Main Menu Main Menu Options The Main Menu is the starting point for accessing and customizing the folders within your mailbox to operate specifically to your needs. You must first log in to the system before you are able to reach the Main Menu. Note: This document covers the default 6510 UM system telephone user interface options only. Your system may have been customized for a different configuration. See your System Administrator for details if your mailbox commands differ from this document.
Main Menu Option Name Function P (7) Play Voice and E-mail Messages This option sends you to the Message Menu and allows you to play your Unread and Read messages. M (6) Make a New Message This option allows you to record and send a message to a user (or list of users). You can review and re-record or add to the message before sending it. You can also cancel the message that you recorded. Messages can be classified as private, certified, or urgent before sending.
Main Menu Listening to Unread Messages You can listen to all Unread (new) messages in your Inbox. To listen to unread messages: 1. In the Main Menu, press P (number 7 on the keypad). You will be prompted by the following options: Key Function 1 listen to unread messages 2 listen to read messages 9 listen to all messages Note: You are prompted to press 1 or 2 only if there are both unread and read messages in your inbox.
Main Menu Note: There are also options for which you are not prompted.
Main Menu Listening to Read Messages You can listen to all Read (saved) messages in your Inbox. To listen to read messages: 1. In the Main Menu, press P (number 7 on the keypad). You will be prompted by the following options: Key Function 1 listen to unread messages 2 listen to read messages 9 listen to all messages Note: You are prompted to press 1 or 2 only if there are both unread and read messages in your inbox.
Main Menu Note: There are also options for which you are not prompted.
Main Menu Making a Message You can send a single message to individual users or to a list of users using a distribution list. To send a message: 1. In the Main Menu, press M (number 6 on the keypad). The system prompts you to enter the recipient’s mailbox number. 2. Enter the destination mailbox number. You can send a single message to multiple users, distribution lists, or AMIS/VPIM network sites.
Main Menu 6. After recording the message, you are prompted with the following options: Key Function R (7) Review the recorded message D (3) Discard Message A (2) Append to recorded message M (6) Message Addressing Options X (9) Send Message 7. Select the desired action to continue. 8.
Main Menu 24 6510 UM Telephone User Guide
CHAPTER 3 Message Menu In This Chapter… Message Menu Options on page 26 Answering a Message on page 28 Forwarding a Message on page 29 6510 UM Telephone User Guide 25
Message Menu Message Menu Options The Message Menu allows you to manage your messages according to your specific needs. Once you have listened to a read or unread message, you are prompted by the following options in the Message Menu.
Message Menu Note 2: While listening to a message, you can activate several playback options by using the asterisk key (*) followed by a keypad number or symbol.
Message Menu Answering a Message You can reply to a message that was sent to your mailbox by a user on the 6510 UM system. Note: You cannot reply to a voice message from an outside caller. To answer a message: 1. After listening to a message, press A (number 2 on the keypad). The system prompts you to record your message. Record your message and then press #.
Message Menu Forwarding a Message You can forward a message to another user or list of users, either with a comment or without one. Forwarding a Message with a Comment A forwarded message can include a separate message (known as a comment) that is attached to it. The comment message is heard by the recipient(s) first before the forwarded message is played. To forward a message: 1. After listening to a message, press G (number 4 on the keypad) to forward the message.
Message Menu 3. Press 1 to forward the message with a comment. 4. Record the comment, and then press #. The system prompts you with the following options: Key Function R (7) Review the recorded message D (3) Discard Message A (2) Append to recorded message M (6) Message Addressing Options X (9) Send Message 5. Select the desired action to continue. 6.
Message Menu Forwarding a Message without a Comment You can forward a message to another user or a list of users without any comments attached to it. To forward the message: 1. After listening to a message, press G (number 4 on the keypad) to forward the message. The system prompts you to enter the destination extension number. 2. Enter the destination mailbox number. You can also forward a single message to multiple users, distribution lists, or AMIS/VPIM network sites.
Message Menu 32 6510 UM Telephone User Guide
CHAPTER 4 User Options Menu In This Chapter… User Options Menu on page 34 Changing a Greeting on page 35 Recording Your Name on page 38 Changing Your Passcode on page 38 Creating a Distribution List on page 39 Modifying a Distribution List on page 40 Fax Delivery Options on page 41 Additional Mailbox Options on page 41 6510 UM Telephone User Guide 33
User Options Menu User Options Menu The User Options menu provides features to customize your mailbox according to your specific preferences and needs. To access this menu, press U (number 8 on the keypad) from the Main Menu.
User Options Menu Changing a Greeting The Greeting Options menu allows you to record your personal and active greetings.
User Options Menu To change your Busy Greeting: 1. Press B (letter 2 on the keypad) to access your busy greeting. 2. Follow the prompts to record a new greeting. Note: The system will automatically begin playing your greeting as it was last recorded. If no greeting has been recorded, then the "Nothing recorded" prompt will be heard. Hint: You can "barge in" on message playback by pressing the number 2 keypad. This allows you to re-record your greeting before the system has finished playback. 3.
User Options Menu To record and change the Status Greetings: The 6510 UM system allows you to record several greetings based on your availability status. Your status can be enabled from the Client Manager desktop application. Refer to the Client Application User Guide for more information. Note: This option is available to Client Application desktop users only. 1. In the Change Greeting menu, press 1.
User Options Menu Recording Your Name To record name prompt: 1. In the User Options Menu, press N (number 6 on the keypad). 2. Press 2 to record your name prompt. 3. Record the prompt and then press #. 4. Press 1 to accept, 2 to re-record, 3 to delete, or 4 to review the prompt. 5. When you are satisfied with the recording, press 1 to accept the recorded prompt. Changing Your Passcode To set a new passcode: 1. In the User Options Menu, press P (number 7 on the keypad). 2.
User Options Menu Creating a Distribution List To create a distribution list: 1. In the User Options Menu, press L (number 5 on the keypad). The system prompts you with the following options: Key Function A (2) Add a distribution list D (3) Delete a distribution list M (6) Modify a distribution list X (9) Exit to the main menu 2. Press A (letter 2 on the keypad) to add a distribution list. 3. You are now prompted to enter two numbers to identify the new distribution list.
User Options Menu Modifying a Distribution List To modify a distribution list: 1. In the Distribution List menu, press M (number 6 on the keypad). 2. Enter the distribution list number. The system will play back the distribution name that you previously recorded.
User Options Menu Fax Delivery Options With the 6510 UM system, you can send faxes directly into a user’s mailbox. The user can then access the fax through the telephone and print it to a fax machine. 1. In the User Options Menu, press F (number 3 on the keypad). The system prompts you with the following options: Key Function N (6) Define default fax number X (9) Exit to main menu 2. Press N (number 6 on the keypad) to set the default fax number. 3.
User Options Menu Setting Notification Options 1. To set your Notification Options, press N (number 6 on the keypad). The system prompts you with the following options: Key Function T (8) Turn Notification Schedule On/Off A (2) Add Notification Schedule D (3) Delete Notification Schedule L (5) Listen to Notification Schedule M (6) Modify Notification Schedule X (9) Exit to previous menu 2. Select the desired action and follow the system prompts to set up your Notification Options.
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