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Mitel Networks 6510 Unified Messaging General Information Guide - Issue 2 Page 3
TABLE OF CONTENTS
EXECUTIVE SUMMARY .......................................................................................................................... 4
6510 UNIFIED MESSAGING COMPONENTS ....................................................................................... 5
1. PBX INTEGRATION ............................................................................................................................. 6
2. AUTOMATED ATTENDANT............................................................................................................... 7
INTELLIGENT CALL ROUTING ..................................................................................................................... 9
PASSWORD SECURITY – ACCOUNT CODE VERIFICATION ........................................................................... 9
MULTI-TENANTING..................................................................................................................................... 9
MULTILINGUAL SUPPORT ......................................................................................................................... 10
INFORMATION MAILBOXES....................................................................................................................... 11
QUESTION AND ANSWER MAILBOXES ...................................................................................................... 11
3. VOICE MAIL CAPABILITIES ........................................................................................................... 11
DIRECTORY .............................................................................................................................................. 12
4. INTEGRATED AND UNIFIED MESSAGING SERVICES ............................................................. 14
4.1 INTEGRATED MESSAGING................................................................................................................... 14
4.1.1 Integrated Messaging using SMTP forwarding......................................................................... 14
4.1.2 Integrated Messaging with Separate Message Store (IMAP Pointers Configuration).............. 16
4.1.3 Integrated Messaging using E-mail forwarding for Text-to-Speech ........................................ 20
Disadvantages of using TTS in Integrated Messaging Deployment ................................................... 22
4.2 UNIFIED MESSAGING......................................................................................................................... 22
4.2.1 Message Synchronization Server (MSS) ................................................................................... 22
4.2.2 Unified Messaging using IMAP4 Transport Storage Engine (TSE) .......................................... 23
How does TTS work? .......................................................................................................................... 26
How does Message Waiting work? ..................................................................................................... 26
5. CLIENT APPLICATIONS ................................................................................................................... 29
5.1 CLIENT MANAGER.............................................................................................................................. 29
5.2 CALL MANAGER................................................................................................................................. 29
5.3 WEB CLIENT....................................................................................................................................... 31
5.4 LANTALK ........................................................................................................................................... 32
6. WIRELESS SERVICES ........................................................................................................................ 33
SMTP DEVICE SYNCHRONIZATION .......................................................................................................... 34
WAP INTERFACE ..................................................................................................................................... 38
7. TEXT–TO-SPEECH .............................................................................................................................. 39
8. ADMINISTRATION............................................................................................................................. 40
LDAP IMPORTER UTILITY........................................................................................................................ 41
FIGURE 20: MAILBOX OPTIONS AND SETTINGS ....................................................................................... 43
9. FAX SERVICES.................................................................................................................................... 47
9.1 INTEGRATION WITH THIRD-PARTY FAX SERVERS ............................................................................... 47
9.2 FAX-ON-DEMAND............................................................................................................................... 48
9.3 FAX MAIL (INCOMING)....................................................................................................................... 48
10. NETWORKING APPLICATIONS .................................................................................................... 49