SERVER INSTALLATION GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About This Guide 7 Document Overview 8 Intended Audience 8 Before You Begin 8 Conventions 8 Contacting Mitel Networks™ 9 CHAPTER 1 Preparing the Network 11 Overview 12 Hardware Requirements 12 Software Requirements 16 MSMQ Overview 17 MSMQ Installation Overview 18 Overview of the Installation Procedure for MSMQ Server 1.0 20 Installing SQL 7.0 for MSMQ 1.0 server 21 Installing the MSMQ Server 1.0 Overview 24 Installing MSMQ Server (PEC) 1.0 26 Installing MSMQ 1.
Table of Contents Installing the Brooktrout Voice Board Driver 73 Installing the MSS Server 76 Installing the RIM MSS Connector 80 Installing the MSS Connector for Exchange 5.
Table of Contents CHAPTER 4 MSS Setup 199 MSS Setup 200 Understanding MSS 200 Using a Centralized Queue Server 200 Enabling the MSS Voice Mail Connector 209 Managing the Synchronization Schema 212 Maintaining the Client’s Property Page 217 Maintaining the Databases Property Page 224 Installing MSS Connector Client-Side Extension 234 Configuring the MSS Connector for Lotus Client Extension 235 Configuring Lotus Notes Minder 237 Lotus Domino Settings Configuration 238 Understanding the RIMMSS Connector 25
Table of Contents Fax Services Setup CHAPTER 6 343 Fax Setup 344 Installing the Gammalink Fax Card 344 Starting the GammaLink Service 346 Configuring the Fax Settings 347 Using Fax On Demand 351 Installing and Configuring Fax On Demand 351 Configuring the Voice Mail System Environment 352 Using Fax Mail 357 Accessing or Configuring Fax Messaging 357 Gammalink Fax Board 360 Installing Optional Modules CHAPTER 7 365 Overview 366 Installing Local Area Paging (LAP) 366 Completing the Licensing Agreement
About This Guide In This Chapter...
About This Guide Document Overview This guide provides detailed instructions on installing the 6510 Unified Messaging (UM) software. Note: The information in this document is draft content only. As well, some screen captures may not reflect the Mitel Networks™ 6510 UM software exactly. All content and screens will be updated in the next release of this document.
About This Guide Contacting Mitel Networks Contact us by mail at: Mitel Networks Corporation 350 Legget Drive Ottawa, ON K2K 2W7 Contact us by phone: Tel: 613-592-2122 Fax: 613-592-4784 Contact us on the Web: www.mitel.
About This Guide 10 6510 UM Server Installation Guide
CHAPTER 1 Preparing the Network In This Chapter . . . Overview on page 12 Hardware Requirements on page 12 Software Requirements on page 16 MSMQ Overview on page 17 MSMQ Installation Overview on page 18 Installing MSMQ 2.
Preparing the Network Overview To start the 6510 UM server installation, you must connect the 6510 UM server to your network via the 100 baseT NIC interface on the back of the server and then boot up the server. Before installing the 6510 UM system, you must install the following software: 1. MSMQ 2. Microsoft IIS 3. The latest Service packs for Windows 2000 or Windows NT 4.0, minimum SP2 4. The latest Windows update (after installing IIS and MSMQ) 5.
Preparing the Network Warning: Do not connect the Dialogic D/42 or D/82 digital interfaces (SELV), or the Gammalink CPI200 or CPI400 ONS interfaces (TNV-1) directly to the Public Switched Telephone Network (PSTN). Connect these interfaces only to a fully approved private branch exchange (PBX) switch.
Preparing the Network 16 to 24 Port Configuration The following table illustrates the hardware and software components recommended to run 6510 UM on a 16 to 24 port configuration with 2 ASR ports, 1 ASR language, 2 TTS ports and 1 TTS language. 14 Hardware Component Specifications CPU Intel Pentium 4 ( Socket 478) 1.7Ghz Retail Package/W Genuine Intel Fan RAM 768MB RD Ram Hard Drive 30 GB SCSI A CDROM Required VGA 32MB 4X AGP TNT 2 Pro NIC 1X100 BaseT. Modem 56K v.
Preparing the Network 26 to 32 Port Configuration The following table illustrates the hardware and software components recommended to run 6510 UM on a 26 to 32 port configuration with 2 ASR ports, 1 ASR language, 2 TTS ports and 1 TTS language. Hardware Component Specifications CPU Intel Pentium 4 ( Socket 478) 2Ghz Retail Package/W Genuine Intel Fan RAM Hard Drive 768MB RDRam RAID 5 SCSI setup. 4 drives each at 18GB = approx 54 GB of storage and fast R/W.
Preparing the Network Software Requirements The following table illustrates the minimum software required to run 6510 UM. Microsoft Software Specifications OS Windows 2000 Professional/Server Service Pack 2 (SP2). Note: Run service pack install after completing UM server installation 16 MSMQ for an NT 4 network MSMQ V. 1.0 bundled with Option pack 2 CD for NT 4 OS. SQL Server 7.0 or higher MSMQ for a Windows 2000 network MSMQ 2.0 server or higher Microsoft exchange 5.
Preparing the Network MSMQ Overview MSMQ software uses a centralized queue server (Primary Enterprise Controller or PEC) and a set of MSMQ clients. There are two types of clients— dependent and independent—but only independent clients might be used with MSS. A Primary Site Controller (PSC) and a Backup Site Controller (PDC) control single sites. The 6510 UM system uses the Primary Enterprise Controller (PEC), which is the global catalogue for the entire MSMQ schema.
Preparing the Network MSMQ Installation Overview The following steps are required to install MSMQ: 1. For an NT 4.0 network, install MSMQ 1.x on a network domain controller (Windows NT4). For more information, proceed to Overview of the Installation Procedure for MSMQ Server 1.0 on page 20. 2. For a Windows 2000 network, install MSMQ 2.0 server on a network domain controller (Windows 2000). For more information, proceed to Installing MSMQ 2.0 in a Windows 2000 Network on page 34. 3.
Preparing the Network NT 4.0 Network Requirements for MSMQ There are four components required to run MSMQ on an NT 4.0 Network: 1. SQL 7.0 2. MSMQ Server 3. MSMQ 1.0 Client on Windows NT 4.0 4. MSMQ 2.0 Client on Windows 2000 MSMQ 1.0 Server Requirements The following servers are used by MSMQ: 1. PEC - Primary Enterprise Controller (PEC) is another term for the MSMQ server 2. PDC - Primary Domain Controller, used for user authentication 3.
Preparing the Network in which users do not log on and off frequently, you can use the same server as both a domain controller and an MSMQ server. Note: MSMQ controller servers PEC, PDCs, and BDCs) use a SQL Server version 7.0 database to store the MQIS. Specifying MSMQ Controller Server Computer Names To ensure that SQL installs correctly, the MSMQ controller server’s computer name must be a valid SQL identifier, with the first character of the computer name being a letter or an underscore.
Preparing the Network Installing SQL 7.0 for MSMQ 1.0 server You must have both Service Pack 5 and IE 4 to install SQL 7.0. You will install SQL on the same machine that you plan to install the MSMQ1.0 server software on. MSMQ users the SQL database to store event queues in the network. To install SQL 7.0: 1. Insert the Windows NT 4.0 Option Pack CD into the CD-ROM drive. The Welcome screen appears. 2. Double-click Select SQL Server 7.0 Components. The Install SQL Server 7.0 Components dialog appears.
Preparing the Network 3. Double-click Database Server - Desktop Edition. The Select Install Method dialog appears. 4. Select Local install – Install to the Local Machine, then click Next. The Welcome dialog appears. 5. Click Next. The Software License Agreement dialog appears. 6. Click Yes. The User Information dialog appears. 7. In the Name field, enter the user’s name 8. In the Company field, enter the company name and click Next. The Setup Type screen appears.
Preparing the Network 9. Click on Typical Installation, leaving the destination folders as their default settings and click Next. The Services Accounts dialog appears. 10. Select Use the same account for each service. Auto start SQL Server Service. 11. In the Service Settings, select Use the Local System account as the service setting and click Next. The Start Copying Files dialog appears. 12. Click Next. The Setup process begins. After the Setup process completes, the Setup Complete dialog appears.
Preparing the Network Installing the MSMQ Server 1.0 Overview The Microsoft Message Queue (MSMQ) server is installed as part of the Windows NT 4.0 Option Pack installation. When the MSMQ is selected, it inserts configuration dialog boxes both before and after the Option Pack file copying process. If you elected to install the Microsoft Message Queue server, the MSMQ Setup dialog box appears and prompts you to choose the MSMQ server or client component to install.
Preparing the Network Dependent Client Dependent clients require an active network connection and do not contain their own message stores. RAS Connectivity Service The RAS connectivity service enables remote clients to use MSMQ message services. Note: If this is the first MSMQ installation on the network, you must select the Primary Enterprise Controller option. Otherwise, choose the type of MSMQ installation you want to perform.
Preparing the Network Installing MSMQ Server (PEC) 1.0 The Primary Enterprise Controller (PEC) is another term for the MSMQ server. A complete MSMQ install is called an Enterprise, and the assigned server is the main controller or PEC. Note: Before you start, make sure that Windows NT Server 4.0 is installed and configured. To install MSMQ Server: 1. Insert the Windows NT 4.0 Option Pack CD into the CD-ROM drive. In a few seconds, the Welcome dialog appears. 2. Click Next.
Preparing the Network 5. Click Next. The Server Type dialog appears. 6. Select Primary Enterprise Controller (PEC) and click Continue. The Information Server Database on SQL Server dialog appears. 7. Use the default options for MSMQ database and click Continue. The New Enterprise dialog appears. 8. In the Enterprise Name field, enter the Enterprise name for MSMQ Enterprise and click Continue. The New Connected Network dialog appears. 9. In the Connected Network Name field, enter the name of the Domain.
Preparing the Network 10. Click Add. The New Site dialog appears. 11. In the Site Name field, enter the name of the site, then click Continue. The MSMQ Server setup is now complete. 12. Install MSMQ clients on all computers those supposed to run MSS software and configure MSMQ software. 13. Use MSMQ Explorer to make sure that new MSMQ Enterprise was created.
Preparing the Network Installing MSMQ 1.0 Client on Windows NT 4.0 Before you start, identify the operating system that the client is running. MSMQ1.0 client can be installed on Windows NT 4.0 To install MSMQ 1.0 Client on Windows NT 4.0: 1. Insert the Windows NT 4.0 Option Pack CD into the CD-ROM drive. In a few seconds, the Welcome dialog appears. 2. Click Next. The End User License Agreement dialog appears. 3. Click Accept, then Next. The following Option Pack dialog appears. 4. Click Custom.
Preparing the Network 6. In the MTS Install Folder field, enter the installation folder for Microsoft Transaction Server, then click Next. The following dialog appears. 7. Select Local as the administration mode for Microsoft Transaction Server, then click Next. The following dialog appears.
Preparing the Network 8. Select Independent Client as the type of MSMQ software that you want to install, then click Next. 9. Click Next. The Microsoft Message Queue Setup dialog appears. 10. Specify the name of the computer running MSMQ Server. If MSMQ 1.0 server is used, specify the name of primary enterprise controller. 11. Click Next. The Microsoft Message Queue Setup dialog appears. 12. Specify installation folder for MSMQ software, then click Next. 13. Click Finish.
Preparing the Network 3. Click Add/Remove Windows Components. The Windows Components dialog appears. 4. Select Message Queuing Services, then click Next. The Message Queuing Type dialog appears. 5. Select Independent Client, then click Next. The Configuring Components dialog appears, the software will search for the PEC connected to the Network, and begins installing MSMQ. Note: If the Windows version is 2000 Server, the Independent Client option is displayed as Message Queuing Server.
Preparing the Network Using the MSMQ Explorer The MSMQ Explorer is a Windows-based management tool for administering MSMQ operations on your network. This test is a mandatory requirement before starting MSS installation. To use MSMQ Explorer: 1. To run MSMQ Explorer, click Start > Programs > Windows NT 4.0 Option > Pack Microsoft Message > Queue Explorer.
Preparing the Network Installing MSMQ 2.0 in a Windows 2000 Network If you are installing the UM server in a Windows 2000 network utilizing an active directory, you must add the MSMQ 2.0 server to your network. Software required for a Windows 2000 network: 1. MSMQ server 2.0 installed on a Windows 2000 server with windows 2000 server OS SP2 2. MSMQ Client 2.0 installed on the existing e-mail server 3. MSMQ client 2.
Preparing the Network Installing MSMQ 2.0 Server Before you install MSMQ 2.0, make sure that: 1. You have installed and configured the active directory services. 2. You have reinstalled the latest Windows service pack following the MSMQ and IIS installation and setup To install the MSMQ 2.0 Server: 1. Click Start > Settings > Control Panel on the machine that you plan to install the MSMQ server on. The Control Panel window appears. 2. Double-click Add/Remove Programs.
Preparing the Network 7. The Windows 2000 Messaging Queuing Clients dialog appears. 8. Click Next. The Setup program begins to configure the components. After the installation is complete verify MSMQ is installed properly through active directory. Verifying the Installation of MSMQ on Windows 2000 Follow this procedure to view the MSMQ server in the network. To verify the server software: 1. Open Active directory sites and services snap-in. 2.
Preparing the Network 3. Open Active directory Users and Computers snap-in. 4. Select View>Advanced features. 5. Select View>Users and computers as containers. 6. Make sure that MSMQ object appears under computer where you have installed MSMQ services. 7. Restart your PC.
Preparing the Network Installing MSMQ 2.0 Client Before you start, make sure that you have: 1. Installed and configured Windows 2000. 2. Made sure that the computer is part of either the Windows NT 4.0 Domain (where the MSMQ 1.0 Server is installed), or the Windows 2000 Domain running ADS (Active Directory Service). 3. Installed MSMQ server software on a Windows 2000 domain controller. 4. MSMQ 2.0 server software installed on the designated server machine. 5.
Preparing the Network 3. Click Add/Remove Windows Components. The Windows Components dialog appears. 4. Select Message Queuing Services, then click Next. The Message Queuing Type dialog appears. 5. Select Independent Client, then click Next. The Configuring Components dialog appears and begins installing MSMQ. Note: If the Windows version is 2000 Server, the Independent Client option is displayed as Message Queuing Server. Note: The software will search for the PEC connected to the network.
Preparing the Network Verifying MSMQ Client on Windows 2000 After you install MSMQ, you must make sure that you can view the MSMQ server on Windows 2000. To verify MSMQ Client on Windows 2000: 1. If MSMQ server software installed on Windows 2000, then Open Active directory sites and services snap-in. 2. Make sure that the server where MSMQ server installed is the global catalog for active directory by viewing properties for NTDS services for this server. Open Active directory users and computers snap-in.
Preparing the Network To test for MSS Compliance in a Windows 2000 Environment: 1. Ensure the view is set accurately in active directory. 2. Make sure that MSMQ is added to the computer object for e-mail & voice server as above. 3. Right click on MSMQ object under each computer and select properties. 4. Click on the MQPing button to ensure you can receive a reply from the MSMQ server. Repeat the process for each computer with MSMQ.
Preparing the Network Installing Microsoft IIS5 The following procedure installs Microsoft IIS5 on the 6510 UM Server. To install Microsoft IIS5: 1. Insert the Windows 2000 installation CD into the CD-ROM drive. The Install Add-On Components dialog appears. 2. Select Install Add-On Components. The Windows Components Wizard dialog appears. 3. Select Internet Information Services (IIS), then click Details to make sure that all components have been selected.
Preparing the Network 8. Reboot the system. 9. After rebooting, check to see if you can browse the queues. Create a test queue, then use MSQ’s Ping utility to test the installation. 10. Make sure that MSMQ is added to the computer object for e-mail & voice server as above. 11. Right-click on MSMQ object under each computer and select properties. 12. Click on the MQPing button to ensure you can receive a reply from the MSMQ server. Repeat the process for each computer with MSMQ.
Preparing the Network Installing the Loopback Driver on a Standalone System The client and server communications mechanism for speech services is based on Winsockets that are available on any client and host machine that is connected to a network. However, if the target platform is a standalone machine that is not connected to a network, a loopback driver must be installed. Note: Before installing the loopback driver, ensure that TCP/IP is installed on the standalone machine.
Preparing the Network 4. If there are any network adapter cards currently installed on the machine, select Uninstall/Unplug a device and click Next. The Choose a Removal Task dialog appears. If there are no network adapter cards currently installed, proceed to step 7. 5. Select Uninstall a device and click Next. The Installed Devices on Your Computer dialog appears. 6. Select the network adapter cards that are installed and click Next to uninstall these components.
Preparing the Network 11. Under Manufacturers, select Microsoft and under Network Adapter, select Microsoft Loopback Adapter and then click Next. The Start Hardware Installation dialog appears. 12. Click Next. The system begins to install the loopback adapter. When finished, the Completing the Add/Remove Hardware Wizard dialog appears. 13. Click Finish to complete the installation.
CHAPTER 2 Installing the 6510 UM System In This Chapter... 6510 UM Installation on page 50 Installing RealSpeak TTS 3.
Installing the 6510 UM System Overview This installation guide outlines the installation procedures for the 6510 Unified Messaging system with MSS and the 6510 Unified Messaging system with the UM TSE IMAP Gateway. • For instructions on installing 6510 UM with MSS, proceed to Before You Begin on page 49. • For instructions on installing 6510 UM with IMAP, proceed to Chapter 3. To fully install the 6510 Unified Messaging system with MSS, the following components must be installed: 1.
Installing the 6510 UM System 3. Fax Services • 6510 UM Fax Server • Fax Board Driver (Gammalink or Brooktrout) Before You Begin If you are planning to install the MSS Connector for Lotus Notes, make sure that you have completed the steps below. The complete Lotus Notes Connector installation consists of two steps: 1. Installing the Lotus Notes Connector 2. Installing the MSS Connector Client-Side Extension.
Installing the 6510 UM System 6510 UM Installation The 6510 UM Installation procedure uses a simple and convenient interface that allows you to select the components that you want to install. Upon selecting the components in the Installation Main Menu, the Installation Wise Wizard automatically installs each selected component, guiding you through each step of the installation process. To install 6510 UM: 1. Insert the Installation CD 1 into the CD-ROM drive. The Welcome screen appears. 2. Click Next.
Installing the 6510 UM System 3. Declare the components that you want to install by selecting the corresponding checkboxes. To install 6510 UM with MSS, the Unified Messaging Services checkbox must be selected. Note: For this installation guide, the full installation of all components is illustrated. Hint: Click the Documents button to obtain a copy of this guide or any other 6510 UM related document in .pdf format. 4. Click Next. The RealSpeak Languages dialog appears.
Installing the 6510 UM System 5. Select the languages that you want to install and click Next. The Voice Drivers dialog appears.
Installing the 6510 UM System 6. Select the Voice Driver that you want to install and click Next. The Unified Messaging Services dialog appears.
Installing the 6510 UM System 7. Select the checkbox that corresponds to the Unified Messaging components that you want to install and click Next. The Fax Drivers dialog appears. Note: Only one connector can be installed per machine. To install another Connector, you must repeat this process on a different machine.
Installing the 6510 UM System 8. Select the checkbox that corresponds to the fax driver that you want to install. (The fax driver selected must match the voice board that is installed on your system). 9. Click Next. The Installation Wizard begins installing the selected components. The first component that is installed is the Text To Speech Services. Proceed to Installing RealSpeak TTS 3.00 on page 56.
Installing the 6510 UM System Installing RealSpeak TTS 3.00 RealSpeak 3.00 allows text messages to be played in a voice format to the user over the telephone. To install RealSpeak: 1. When the Welcome to RealSpeak SDK 3.00 installation screen appears, click Next. The License Agreement screen appears. 2. Accept the license agreement and click Next. The Customer Information screen appears. 3. In the User Name field, enter the user name. 4. In the Organization field, enter your organization name. 5.
Installing the 6510 UM System 6. Click Next. The Setup Type screen appears. 7. Select Custom and click Next. The Custom Setup dialog appears.
Installing the 6510 UM System 8. Click the icon beside SDK and select This feature will not be available. This removes the SDK package from the installation. 9. Click Next. The Ready to Install dialog appears. Caution: Do not click Change to change the destination folder for the installation. You must use the default folder or else RealSpeak TTS Engine will not operate. All RealSpeak Language packs must be installed in the default folder C:\Program Files\hsp\Telecom_TTS\.
Installing the 6510 UM System Installing the Dialogic Voice Board Driver To install the Dialogic driver: 1. The Welcome to Setup dialog appears. 2. Click Next. The Question dialog appears, asking you if you would like to view the Release Guide. 3. Click Yes to read the guide, or click No to continue the installation. The License Agreement dialog appears. 4. Click Yes to accept the license agreement. The Registration dialog appears. 5. In the Name field, enter your name. 6.
Installing the 6510 UM System 8. Click the Computer icon beside Custom. The Custom Component Selection dialog appears.
Installing the 6510 UM System 9. In addition to the components selected by default, select the GlobalCall API Package and Continuous Speech Processing checkboxes and click Next. The Online Documentation Access Location dialog appears. 10. Select Install Documentation Locally to install the documentation onto your system, or select Access Documents From CD to view the documents from the CD and click Next. The Destination Location dialog appears. 11. Click Next. The Program Group Folder dialog appears. 12.
Installing the 6510 UM System 14. Select the Run Board Configuration (DCM) checkbox and click Next. The Computer Name dialog appears. 15. Select Local and click Connect. The system detects the board and the Intel Dialogic Configuration Manager dialog appears, displaying your voice card. If you are configuring the D48 or D82 JCT emulation card, proceed to To configure the D42 or D82 JCT Emulation Card: on page 63.
Installing the 6510 UM System To configure the D42 or D82 JCT Emulation Card: 1. Right-click D/42JCT or D/82JCT, and select Configure Device. The Properties tab appears. 2. Click the Misc tab. The Misc tab appears.
Installing the 6510 UM System 3. Select FirmwareFile, and in the Value drop-down list select: • D82U.FWL if you are not using Continuous Speech (ASR) services. (For both the D42 JCT or D82 JCT cards). or • D42UCSP.FWL if you are using Continuous Speech (ASR) services with the D42 JCT card. • D82UCSP.FWL if you are using Continuous Speech (ASR) services with the D82 JCT card. The FirmwareFile value selected appears under the Value column.
Installing the 6510 UM System 4. Select PBXSwitch, and in the Value drop-down list, select MITEL_DNIC_M430.
Installing the 6510 UM System 5. Select CSP_Enabled, and in the Value drop-down list, select Yes. 6. Select CSPExtraTimeSlot, and in the Value drop-down list, select On. 7. Click Apply. If your system is using Continuous Speech (ASR) services, proceed to step 9. If your system is not using Continuous Speech (ASR) services, proceed to the next step. 8. In the Intel Dialogic Configuration Manager main dialog, select Service>Startup Mode>Automatic. The service is now set to start automatically.
Installing the 6510 UM System The system prompts you to reboot. Reboot the system. After configuring DCM settings, the Installation Wizard proceeds to install MSS services.. Go to Installing the MSS Server on page 76. 9. In the Intel Dialogic Configuration Manager, right-click Bus-0 and select Configure Device. The Properties dialog appears.
Installing the 6510 UM System 10. Select TDM Bus Type (User Defined), and in the Value drop-down list, select SCbus. 11. Click Apply. 12. In the Intel Dialogic Configuration Manager main dialog, select Service>Startup Mode>Automatic. The service is configured to start automatically. The system prompts you to reboot. Reboot the system. After configuring DCM settings, the Installation Wizard proceeds to install MSS services.. Go to Installing the MSS Server on page 76.
Installing the 6510 UM System Configuring the D41 UJCT Analog Voice Card To configure the D41 UJCT voice card: 1. The Intel Dialogic Configuration Manager dialog appears. 2. Highlight the voice board, right-click and select Configure Device. The Properties dialog appears. 3. Click the Misc tab. The Misc tab appears.
Installing the 6510 UM System 4. In the Parameters list, select FirmwareFile, and in the Value dropdown list, select D41JCT.FWL. 5. In the Parameters list, select CSP_Enabled. The Value drop-down list becomes enabled. 6. In the Value drop-down list, select Yes. 7. In the Parameters list, select CSPExtraTimeSlot. The Value dropdown list becomes enabled. 8. In the Value drop-down list, select On. 9. Click Apply. 10. Return to the Dialogic Configuration Manager main dialog.
Installing the 6510 UM System 11. Double-click Bus-0. The TDM Bus Configuration tab appears.
Installing the 6510 UM System 12. In the Value drop-down list, select SCbus and click Apply. You are returned to the Dialogic Configuration Manager main dialog. Click Service>Startup Mode>Automatic. The service is now configured to start automatically. The system prompts you to reboot. Reboot the system. After configuring DCM settings, the Installation Wizard proceeds to install MSS services.. Go to Installing the MSS Server on page 76.
Installing the 6510 UM System Installing the Brooktrout Voice Board Driver Installing the Brooktrout driver: 1. The Welcome dialog appears. 2. Click Next. The Software License Agreement dialog appears. 3. Click Yes. The Choose Destination Location dialog appears. 4. Accept the default location or specify a different location and click Next. The Setup Type dialog appears.
Installing the 6510 UM System 5. Select Custom and then click Next. the Select Components dialog appears.
Installing the 6510 UM System 6. Select the checkboxes that correspond to the components that you want to install and click Next. The Select Program Folder dialog appears. 7. Select the Program Folder and click Next. The Start Copying Files dialog appears. 8. Click Next. The installation begins. When the installation is complete, the Setup Complete dialog appears. Following the installation of the Brooktrout Voice Board Driver, the Installation Wizard proceeds to install MSS services.
Installing the 6510 UM System Installing the MSS Server Since the MSS Server is used as the central messaging area for all MSS devices, it must be installed before any of the other connectors. To install the MSS Server: 1. After installing the voice board driver, the MSS Installation dialog appears, prompting you to insert Installation CD 3. Insert Installation CD 3 and click OK. The MSS Setup dialog appears. 2. Click Next. The License Agreement dialog appears. 3.
Installing the 6510 UM System 4. In the Full Name field, enter the name of the licensee of the product. 5. In the Organization field, enter the name of the organization that the Licensee works for.
Installing the 6510 UM System 6. Select Anyone who uses this computer, then click Next. The Select Feature dialog appears. 7. Select MSS Server, then click Next. The Database Engine dialog appears. 8. Select Codebase, then click Next. The Licensing Component Location dialog appears.
Installing the 6510 UM System 9. Select Local machine if your licensing component is installed on a local machine, or Remote machine if it is installed on a remote machine. Click Next. The Start Installation dialog appears. 10. Click Install. The Installation Wizard begins to install MSS Server software. 11. Click Finish when the installation is complete. After completing the MSS Server installation, the Installation Wizard proceeds to install the MSS Connector that you selected to install.
Installing the 6510 UM System Installing the RIM MSS Connector The RIMMSS Connector allows the user to connect their RIM PDA to the synchronization schema. Note: Before you start, make sure that the PC has MSMQ installed, and that you can ping the MSMQ server on your network. To install the RIMMSS Connector: 1. The MSS Connector for RIM devices Setup screen appears. 2. Click Next. The License Agreement dialog appears. 3. Read the License Agreement, then click Next. The User Information dialog appears.
Installing the 6510 UM System • In the Product ID fields, enter the Sentinel license number, under the product ID information and select next and install under the default MSS folder. • Select all components to be installed on your computer, then click Next.
Installing the 6510 UM System Go to Installing the Voice Processing Server on page 93. Installing the MSS Connector for Exchange 5.5 The MSS E-mail connector serves as the local server interface to the MSS server. To install the Exchange 5.5 connector: 1. The MSS Connector for Microsoft Exchange Server 5.5 Setup screen appears.Click Next. The License Agreement dialog appears. 2. Select I accept the License Agreement, then click Next. The User Information dialog appears.
Installing the 6510 UM System • In the Full Name field, enter the name of the Licensee. • In the Organization field, enter the name of the organization that the Licensee works for. • Select Anyone who uses this computer, then click Next. The Destination Folder dialog appears. 3. In the Destination Folder dialog, select the destination where you want to install the MSS Connector 5.5 or click Next to accept the default folder. (Recommended). The MSS Connector settings dialog appears.
Installing the 6510 UM System 4. In the Service account field, select the same user that is used to start the Microsoft Exchange 5.5 services on this computer. This is typically the domain administrator’s account 5. In the Service password field, enter the password for the service account selected above 6. In the MSS server field, enter the name of the MSS server computer, then click Next. The Start Installation dialog appears. 7. Click Next. The Installation Wizard begins to install MSS.
Installing the 6510 UM System Go to Installing the Voice Processing Server on page 93.
Installing the 6510 UM System Installing MSS Connector for Exchange 2000 The Exchange 2000 connector serves as the local server interface to the MSS server. To install the Exchange 2000 Connector: 1. The MSS Connector for Microsoft Exchange Server 2000 setup dialog appears. 2. Click Next. The License dialog appears. 3. Select I accept the License Agreement, then click Next. The User Information dialog appears.
Installing the 6510 UM System • In the Full Name field, enter the name of the Licensee. • In the Organization field, enter the name of the organization that the Licensee works for. • Select Anyone who uses this computer, then click Next. The Destination Folder dialog appears. 4. Click Next. The MSS connector settings dialog appears. 5. In the MSS server field, enter the machine name of the MSS server, then click Next. The Service Account dialog appears.
Installing the 6510 UM System 6. The Service Account Name is predetermined and cannot be changed. 7. In the Service Account Password field, you can designate a service account password, or use the default password that is generated. Note: The Service Account password assigned in this field will be used for both the User account and the Services account. 8. Click Next. The Installation will start copying files. 9. Click Finish when the installation is complete.
Installing the 6510 UM System Go to Installing the Voice Processing Server on page 93.
Installing the 6510 UM System Installing MSS Connector for Lotus Notes The Lotus Domino R.5 connector serves as the local server interface to the MSS server. To install the Lotus Notes Connector: 1. The MSS Connector for Domino R.5 Setup dialog appears. 2. Click Next. The License dialog appears. 3. Select I accept the License Agreement, then click Next. The User Information dialog appears. • In the Full Name field, enter the name of the current user.
Installing the 6510 UM System 6. Click Browse to select an installation folder, or click Next to accept the default destination. The MSS connector settings dialog appears. • In the MSS Server field, enter machine name of the MSS server. • In the Domino certifier’s password field, enter the certifier’s password for the connector to access the Notes accounts, then click Next. The Start Installation dialog appears. 7. Click Start. The Installation Wizard begins installing the MSS connector software.
Installing the 6510 UM System client on the same machine. If the MSS connector detects a Lotus client installation it will also give you the option to install MSS administrative tools for the Lotus client. Note: If you choose to restart the computer, the Installation Wizard will remember the last component that was installed and automatically begin installing the next component. After the MSS Connector for Lotus Notes is installed, the Ready to 6510 UM Installation dialog appears.
Installing the 6510 UM System Installing the Voice Processing Server The Voice Processing Server operates as an auto attendant, and is usually installed behind a PBX. 6510 UM uses it to store voicemail messages. To install the voice processing server: 1. The 6510 UM Welcome screen appears. 2. Click Next. The Select Destination Drive dialog appears. 3. Enter the drive in which to install the 6510 UM and click Next. The Select Components dialog appears. 4.
Installing the 6510 UM System For a full deployment, select the following options: Options Function Voice Processing Server The machine that the engine is being installed on UM Administrator Select this option if you want to run administration from this PC. Selecting this option is highly recommended. WebClient Select this option if users are going to use browser access to the UM Server. Selecting this option is highly recommended.
Installing the 6510 UM System 6. Select Less than or equal to 8 if you have 8 or less voice ports on your voice server. Select More than 8 if you have greater than 8 voice ports on your voice server. When selection has been made, click Next. The Board Type Selection dialog appears. 7. Select the board type that you are using and click Next. The Prompts Languages Selection dialog appears.
Installing the 6510 UM System 8. Select the languages to install for prompts and click Next. The Default Website dialog appears. Note: If any language other than English is selected, you must assign the specific .vox file for the sub menu phrases. Refer to Chapter 11, "Customizing a Mailbox" in the Server Configuration Guide for details.
Installing the 6510 UM System 9. Enter the Web Site description of where the 6510 UM application will be installed and click Next. The installation process starts. As the system installs the components, pop up dialogs will appear to notify you that a component has been successfully installed. Click OK to continue with the installation. After installing the Voice Processing Server, a dialog appears, prompting to you start DCOM Configuration. Click Yes to begin DCOM Configuration.
Installing the 6510 UM System Configuring DCOM To configure DCOM: 1. The DCOM Configuration screen appears. 2. Click Yes to configure DCOM. DCOM configuration is very important since it enables network communication between the 6510 UM server and its clients. Configuring DCOM for the 6510 UM The UM server utilizes the Distributed Component Object Model to communicate with desktop applications like UM Client Manager and Fax Services.
Installing the 6510 UM System 3. Specifying the Default Launch Permissions 4. Specifying the Default Configuration Permissions 5. Specifying the Default Protocols 6. Specifying the Voice Mail Application Permissions Once you select Yes to configure DCOM, the Distributed COM Configuration Properties dialog box appears: Configuring DCOM Settings The UM server uses DCOM to communicate with various objects and components. You must configure DCOM’s properties in order for the communication to work properly.
Installing the 6510 UM System Configuring DCOM Settings (for EEAM): 1. Click Start>Run. The Run dialog appears. 2. Type dcomcnfg and press Enter. The Distributed Com Configuration Properties window appears. 3. Highlight EEAM.clsEEAM and click Properties. The EEAM.clsEEAM Properties dialog (General tab) appears.
Installing the 6510 UM System 4. In the Authentication Level drop-down list, select Default. 5. Click the Location tab. The Location tab appears.
Installing the 6510 UM System 6. Select Run application on this computer and click the Security tab. The Security tab appears.
Installing the 6510 UM System 7. Make sure that all default settings have been activated, then click the Identity tab. The Identity dialog appears.
Installing the 6510 UM System 8. Select This user. The User, Password, and Confirm Password fields become active. • In the User field, enter the name of the local administrator of the UM Server machine, or click Browse. The Browse for Users dialog appears.
Installing the 6510 UM System • Select the administrator click Add and then OK. You are returned to the Identity tab. • In the Password field, enter the local administrator password. • In the Confirm Password field, re-enter the administrator password, then click Apply. 9. Click the Endpoints tab. The Endpoints dialog appears.
Installing the 6510 UM System 10. Make sure that default system protocols is the only protocol displayed, then click OK. The Distributed COM Configuration Properties dialog appears. 11. Click the Default Properties tab. The Default Properties tab appears.
Installing the 6510 UM System 12. Select Enable Distributed COM on this computer and Enable COM Internet Services on this computer and then click the Default Security tab. The Default Security dialog appears. You can now specify the default access permissions.
Installing the 6510 UM System Specifying the Default Access Permissions If you want a user to have access to UM applications, you must specify the default access permissions for that user. To specify the default access permissions: 1. From the Default Security dialog, click Edit Default for Default Access Permissions. The Registry Value Permissions dialog appears.
Installing the 6510 UM System 2. Click Add. The Add Users and Groups dialog appears.
Installing the 6510 UM System • Under the Names box, scroll down and add Everyone and INTERACTIVE to the Add Names box. • From the Type of Access drop down list, select Allow Access, then click OK. The Registry Value Permissions dialog appears. • From the Type of Access drop down list, select Allow Access, then click OK. The Default Security dialog appears. You can now specify the default launch permissions.
Installing the 6510 UM System Specifying the Default Launch Permissions The Registry Value Permissions dialog allows you to specify the users who can start applications required for UM operations. To specify the default launch permissions: 1. From the Default Security dialog, click Edit Default for Default Launch Permissions. The Registry Value Permissions dialog appears. 2. Click Add. The Add Users and Groups dialog appears. 3. In the Names box, add Everyone and INTERACTIVE to the Add Names box 4.
Installing the 6510 UM System Specifying the Default Configuration Permissions To allow a user to perform administrative functions, you must specify the default configuration permissions. To specify the default configuration permissions: 1. From the Default Security dialog, click Edit Default for Default Configuration Permissions. The Registry Key Permissions dialog appears. 2. In the Name box, Select Everyone (highlight it). 3. From the Type of Access drop down list, select Full Control, then click Add.
Installing the 6510 UM System Specifying the Default Protocols Specifying the default protocols determines the first protocol that DCOM will try to receive and send info to. You must specify the default protocols only if there is more than one protocol being used and the application requires a specific protocol. Note: 6510 UM uses TCP/IP. To specify the default protocols: 1. Click the Default Protocols tab. The Default Protocols dialog appears. 2. Highlight a protocol, then click Remove.
Installing the 6510 UM System 3. Click OK to restart your PC or No to continue with the installation. Note: If you choose to restart the computer, the Installation Wizard will remember the last component that w as installed and automatically begin installing the next component. Configuring DCOM Settings (for UMLicense): 1. Click Start>Run. The Run dialog appears. 2. Type dcomcnfg and press Enter. The Applications dialog appears. 3. Select UMLicense and click Properties. The UM License dialog appears.
Installing the 6510 UM System Following DCOM Configuration, the Installation Wizard begins installing SYBASE. This installation is automatic, and the SYBASE Installation is in Progress dialog appears during the process. Following SYBASE installtion, the Installation Wizard begins installing the 6510 UM Fax Server. Go to Installing Fax Services on page 116 for the typical installation. or Go to Performing a Custom Installation on page 121 for a custom installation.
Installing the 6510 UM System Installing Fax Services To install 6510 UM Fax Server: 1. After configuring DCom, the Ready To dialog appears, prompting you to ensure that Installation CD 3 is inserted. Ensure that Installation CD 3 is inserted and click OK. 2. The 6510 UM Fax Welcome screen appears. 3. Click Next. The License Agreement dialog appears. 4. Select I accept the terms in the license agreement, and then click Next. The Customer Information dialog appears.
Installing the 6510 UM System 5. In the User Name field, enter your user name. 6. In the Organization field, enter the name of your organization. 7. Select one of the following installations: • Anyone who uses this computer (all users) • Only for me (All) 8. Click Next. The Setup Type dialog appears.
Installing the 6510 UM System Hint: If you are installing the Fax Server, you should install all possible features so that you can test the Fax Client on the same machine after installation. Selecting the first option will allow you to run all components from one location. This enables you to check the operations of all components from one location. For a Custom Installation, proceed to Performing a Custom Installation on page 121. 9.
Installing the 6510 UM System 11. Click Next. The Logon Name screen appears: • In the Logon Name field, enter your user name. • In the Password field, enter the user password. • In the Retype Password field, re-enter the user password for verification. 12. Click Next. The Destination Folder screen appears. 13. Accept the default folder or click Change to browse and select a destination folder to install 6510 UM Fax to and click Next. The Select Fax Driver screen appears. 14.
Installing the 6510 UM System Note: When you select Brooktrout, the Initialization File and Call Configuration File fields automatically indicate the name and location of the configuration files and cannot be changed. • In the IP Address field, enter the IP Address of the SMTP server. • In the Port field, enter the port number of the fax server. This value refers to a specific application when multiple applications exist with the same IP address.
Installing the 6510 UM System 17. Click Install. The 6510 UM Fax Server begins to install. When the installation is complete, click Finish. After the Fax Server is installed, the Installation Wizard will proceed to the Fax Driver installation. If you selected to install the Brooktrout Fax Driver, go to on page 123. If you selected to install the Gammalink Fax Driver, go to on page 124.
Installing the 6510 UM System 10. Click the icons to enable or disable components for installation. If you require assistance, click Help. When you have completed your selection, click Next. The Auto Logon screen appears. 11. Click Yes if you want to have access to Auto Logon functionality and proceed to step 10. The About User Account screen appears. If you click No, proceed to step 12. 12. Click Next. The Logon Name screen appears: • In the Logon Name field, enter your user name.
Installing the 6510 UM System 15. Select the Brooktrout fax driver and click Next. The Server Parameters screen appears. Note: When you select Brooktrout, the Initialization File and Call Configuration File fields are enabled. If you need to specify the location of the initialization and call configuration strings, click Browse and select the location. • In the IP Address field, enter the IP Address of the SMTP server. • In the Port field, enter the port number of the fax server.
Installing the 6510 UM System Installing the Brooktrout Fax Driver To install the Brooktrout fax driver: 1. Following the installation of the Fax Server, the system automatically copies the Brooktrout fax driver files from the installation CD to the bfax folder on your hard drive.(If Brooktrout was selected to be installed). A dialog appears, prompting you to run C:\bfax\Install\Install.exe after the computer is rebooted. 2. Click OK. After the system reboots, run C:\bfax\Install\Install.
Installing the 6510 UM System Installing the Gammalink Fax Driver To install the Gammalink fax driver: 1. Following the installation of the Fax Server, the The Gammalink Welcome screen appears. (If Gammalink was selected to be installed). 2. Click Next. The Software License Agreement dialog appears. 3. Click Yes. The Select Type dialog appears. 4. Select Typical, then click Next. The installation process starts. The GammaLink Country Assignment dialog appears. 5.
Installing the 6510 UM System Ensuring that the Service is Started After installing 6510 UM and configuring your PBX, you must ensure that the service is started. To ensure that the service is started: 1. In the Windows Desktop Toolbar, select Start>Settings>Control Panel>Administrative Tools>Services. The Services dialog appears. 2. Right-click 6510 UM and select Start. The Status column indicates that the service is started.
Installing the 6510 UM System The Virtual Set emulates the phone set and shows all events that are occuring on the display.
Installing the 6510 UM System Installing Additional Languages After completing the 6510 UM installation, you have the option of installing additional languages. If additional languages are required, the software must be purchased from your dealer. The following table illustrates the additional languages that are available.
Installing the 6510 UM System To install additional languages: 1. Insert the Language Pack installation CD into the CD-Rom drive. The Welcome dialog appears. 2. Click Next. The Language Selection dialog appears.
Installing the 6510 UM System 3. Select the language items that you want to install. For this example, the Italian language will be illustrated, with TTS, ASR and Prompt selected. Note: Only one dialect per language is allowed for installation. 4. Click Next. The Windows Installer dialog appears, preparing the installation. The L&H Welcome dialog for the language that you have selected appears.
Installing the 6510 UM System 5. Click Next. The License Agreement dialog appears. 6. Select I accept the terms in the license agreement and click Next. The Customer Information dialog appears. 7. In the User Name field, enter the user name. 8. In the Organization field, enter the organization name. 9. Select Anyone who uses this computer and click Next. The Setup Type dialog appears. 10. Select Custom and click Next. The Custom Setup dialog appears. 11.
Installing the 6510 UM System 14. When the installation is complete, click Finish. 15. The Installing dialog appears, showing the installation process of the ASR files and language prompts. 16. When the installation is complete, the Installation Complete dialog appears. Click Finish to exit the installation program.
Installing the 6510 UM System Uninstalling the Voice Processing Server To uninstall the Voice Processing Server, you must first ensure that all services related to 6510 UM are stopped, and that attention is paid to the order in which the components are removed from the system. To uninstall the voice processing server: 1. In your Windows Desktop, click Start>Settings>Control Panel>Administrative Tools>Services. The Services window appears. 2.
Installing the 6510 UM System • 6510 UM server • UCM • Unified Messaging System Tasks Service • VPIM Server • World Wide Web Publishing Service 3. Close the Services window. 4. In your Windows Desktop, click Start>Settings>Control Panel>Add/Remove Programs. The Add/Remove Programs window appears. 5. Select and remove the following components. Caution: Ensure that you remove the components in the order listed below. • L&H American English Telecom Host • All other L&H Languages that are installed.
Installing the 6510 UM System 8. Click OK. The 6510 UM un-install is now complete.
Installing the 6510 UM System 136 6510 UM Server Installation Guide
CHAPTER 3 Installing 6510 UM with the UM TSE IMAP Gateway In This Chapter... Installing 6510 UM with the UM TSE IMAP Gateway on page 138 6510 UM Installation on page 139 Installing RealSpeak TTS 3.
Installing the 6510 UM with UM TSE IMAP Gateway Installing 6510 UM with the UM TSE IMAP Gateway To fully install the 6510 Unified Messaging system with the UM TSE IMAP Gateway, the following components must be installed: 1. Voice Mail Software • Text to Speech Services (RealSpeak TTS) • Languages • Voice Driver (Brooktrout or Gammalink) • Voice Processing Server • DCOM Configuration 2.
Installing the 6510 UM with UM TSE IMAP Gateway 6510 UM Installation The 6510 UM Installation procedure uses a simple and convenient interface that allows you to select the components that you want to install. Upon selecting the components in the Installation Main Menu, the Installation Wise Wizard automatically installs each selected component, guiding you through each step of the installation process. To install 6510 UM: 1. Insert the Installation CD 1 into the CD-ROM drive. The Welcome screen appears.
Installing the 6510 UM with UM TSE IMAP Gateway 3. Declare the components that you want to install by selecting the corresponding checkboxes. To install 6510 UM with IMAP, the Unified Messaging Services checkbox should not be selected. Outbound Fax Services and Fax Drivers are optional, and only required if you are installing Fax Services. Hint: Click the Documents button to obtain a copy of this guide or any other 6510 UM related document in .pdf format. 4. Click Next.
Installing the 6510 UM with UM TSE IMAP Gateway 5. Select the languages that you want to install and click Next. The Voice Drivers dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 6. Select the Voice Driver that you want to install and click Next. The Fax Drivers dialog appears. Note: Only one connector can be installed per machine. To install another Connector, you must repeat this process on a different machine.
Installing the 6510 UM with UM TSE IMAP Gateway 7. Select the checkbox that corresponds to the fax driver that you want to install. (The fax driver selected must match the voice board that is installed on your system). 8. Click Next. The Installation Wizard begins installing the selected components. The first component that is installed is the Text To Speech Services. Proceed to Installing RealSpeak TTS 3.00 on page 144.
Installing the 6510 UM with UM TSE IMAP Gateway Installing RealSpeak TTS 3.00 RealSpeak 3.00 allows text messages to be played in a voice format to the user over the telephone. To install RealSpeak (with IMAP): 1. When the Welcome to RealSpeak SDK 3.00 installation screen appears, click Next. The License Agreement screen appears. 2. Accept the license agreement and click Next. The Customer Information screen appears. 3. In the User Name field, enter the user name. 4.
Installing the 6510 UM with UM TSE IMAP Gateway 6. Click Next. The Setup Type screen appears. 7. Select Custom and click Next. The Custom Setup dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 8. Click the icon beside SDK and select This feature will not be available. This removes the SDK package from the installation. 9. Click Next. The Ready to Install dialog appears. Caution: Do not click Change to change the destination folder for the installation. You must use the default folder or else RealSpeak TTS Engine will not operate. All Realspeak Language packs must be installed in the default folder C:\Program Files\hsp\Telecom_TTS\.
Installing the 6510 UM with UM TSE IMAP Gateway When you are sure that Installation CD 2 is inserted, click OK. The Installation Wizard runs the voice driver installation. If you selected to install the Dialogic driver, go to Installing the Dialogic Voice Board Driver on page 148. If you selected the Brooktrout driver, go to Installing the Brooktrout Voice Board Driver on page 162.
Installing the 6510 UM with UM TSE IMAP Gateway Installing the Dialogic Voice Board Driver To install the Dialogic driver: 1. The Welcome to Setup dialog appears. 2. Click Next. The Question dialog appears, asking you if you would like to view the Release Guide. 3. Click Yes to read the guide, or click No to continue the installation. The License Agreement dialog appears. 4. Click Yes to accept the license agreement. The Registration dialog appears. 5. In the Name field, enter your name. 6.
Installing the 6510 UM with UM TSE IMAP Gateway 8. Click the Computer icon beside Custom. The Custom Component Selection dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 9. In addition to the components selected by default, select the GlobalCall API Package and Continuous Speech Processing checkboxes and click Next. The Online Documentation Access Location dialog appears. 10. Select Install Documentation Locally to install the documentation onto your system, or select Access Documents From CD to view the documents from the CD and click Next. The Destination Location dialog appears. 11. Click Next.
Installing the 6510 UM with UM TSE IMAP Gateway 14. Select the Run Board Configuration (DCM) checkbox and click Next. The Computer Name dialog appears. 15. Select Local and click Connect. The system detects the board and the Intel Dialogic Configuration Manager dialog appears, displaying your voice card. If you are configuring the D48 or D82 JCT emulation card, proceed to “To configure the D42 or D82 JCT Emulation Card:” on page 152.
Installing the 6510 UM with UM TSE IMAP Gateway To configure the D42 or D82 JCT Emulation Card: 1. Right-click D/42JCT or D/82JCT, and select Configure Device. The Properties tab appears. 2. Click the Misc tab. The Misc tab appears.
Installing the 6510 UM with UM TSE IMAP Gateway 3. Select FirmwareFile, and in the Value drop-down list select: • D82U.FWL if you are not using Continuous Speech (ASR) services. (For both the D42 JCT or D82 JCT cards). or • D42UCSP.FWL if you are using Continuous Speech (ASR) services with the D42 JCT card. • D82UCSP.FWL if you are using Continuous Speech (ASR) services with the D82 JCT card. The FirmwareFile value selected appears under the Value column.
Installing the 6510 UM with UM TSE IMAP Gateway 4. Select PBXSwitch, and in the Value drop-down list, select MITEL_DNIC_M430.
Installing the 6510 UM with UM TSE IMAP Gateway 5. Select CSP_Enabled, and in the Value drop-down list, select Yes. 6. Select CSPExtraTimeSlot, and in the Value drop-down list, select On. 7. Click Apply. If your system is using Continuous Speech (ASR) services, proceed to step 9. If your system is not using Continuous Speech (ASR) services, proceed to the next step. 8. In the Intel Dialogic Configuration Manager main dialog, select Service>Startup Mode>Automatic.
Installing the 6510 UM with UM TSE IMAP Gateway The system prompts you to reboot. Reboot the system. After configuring DCM settings, the Installation Wizard proceeds to install Voice Processing Server.. Go to Installing the Voice Processing Server on page 165. 9. In the Intel Dialogic Configuration Manager, right-click Bus-0 and select Configure Device. The Properties dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 10. Select TDM Bus Type (User Defined), and in the Value drop-down list, select SCbus. 11. Click Apply. 12. In the Intel Dialogic Configuration Manager main dialog, select Service>Startup Mode>Automatic. The service is configured to start automatically. The system prompts you to reboot. Reboot the system. After configuring DCM settings, the Installation Wizard proceeds to install Voice Processing Server..
Installing the 6510 UM with UM TSE IMAP Gateway Configuring the D41 UJCT Analog Voice Card To configure the D41 UJCT voice card: 1. The Intel Dialogic Configuration Manager dialog appears. 2. Highlight the voice board, right-click and select Configure Device. The Properties dialog appears. 3. Click the Misc tab. The Misc tab appears.
Installing the 6510 UM with UM TSE IMAP Gateway 4. In the Parameters list, select FirmwareFile, and in the Value dropdown list, select D41JCT.FWL. 5. In the Parameters list, select CSP_Enabled. The Value drop-down list becomes enabled. 6. In the Value drop-down list, select Yes. 7. In the Parameters list, select CSPExtraTimeSlot. The Value dropdown list becomes enabled. 8. In the Value drop-down list, select On. 9. Click Apply. 10. Return to the Dialogic Configuration Manager main dialog.
Installing the 6510 UM with UM TSE IMAP Gateway 11. Double-click Bus-0. The TDM Bus Configuration tab appears.
Installing the 6510 UM with UM TSE IMAP Gateway 12. In the Value drop-down list, select SCbus and click Apply. You are returned to the Dialogic Configuration Manager main dialog. Click Service>Startup Mode>Automatic. The service is now configured to start automatically. The system prompts you to reboot. Reboot the system. After configuring DCM settings, the Installation Wizard proceeds to install Voice Processing Server.. Go to Installing the Voice Processing Server on page 165.
Installing the 6510 UM with UM TSE IMAP Gateway Installing the Brooktrout Voice Board Driver Installing the Brooktrout driver: 1. The Welcome dialog appears. 2. Click Next. The Software License Agreement dialog appears. 3. Click Yes. The Choose Destination Location dialog appears. 4. Accept the default location or specify a different location and click Next. The Setup Type dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 5. Select Custom and then click Next. the Select Components dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 6. Select the checkboxes that correspond to the components that you want to install and click Next. The Select Program Folder dialog appears. 7. Select the Program Folder and click Next. The Start Copying Files dialog appears. 8. Click Next. The installation begins. When the installation is complete, the Setup Complete dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway Installing the Voice Processing Server The Voice Processing Server operates as an auto attendant, and is usually installed behind a PBX. 6510 UM uses it to store voicemail messages. To install the voice processing server: 1. The 6510 UM Welcome screen appears. 2. Click Next. The Select Destination Drive dialog appears. 3. Enter the drive in which to install the 6510 UM and click Next. The Select Components dialog appears. 4.
Installing the 6510 UM with UM TSE IMAP Gateway For a full deployment, select the following options: Options Function Voice Processing Server The machine that the engine is being installed on UM Administrator Select this option if you want to run administration from this PC. Selecting this option is highly recommended. WebClient Select this option if users are going to use browser access to the UM Server. Selecting this option is highly recommended.
Installing the 6510 UM with UM TSE IMAP Gateway 6. Select Less than or equal to 8 if you have 8 or less voice ports on your voice server. Select More than 8 if you have greater than 8 voice ports on your voice server. When selection has been made, click Next.The Board Type Selection dialog appears. 7. Select the board type that you are using and click Next. The Prompts Languages Selection dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 8. Select the languages to install for prompts and click Next. The Default Website dialog appears. Note: If any language other than English is selected, you must assign the specific .vox file for the sub menu phrases. Refer to Chapter 11, "Customizing a Mailbox" in the Server Configuration Guide for details.
Installing the 6510 UM with UM TSE IMAP Gateway 9. Enter the Web Site description of where the 6510 UM application will be installed and click Next. The installation process starts. As the system installs the components, pop up dialogs will appear to notify you that a component has been successfully installed. Click OK to continue with the installation. After installing the Voice Processing Server, a dialog appears, prompting to you start DCOM Configuration. Click Yes to begin DCOM Configuration.
Installing the 6510 UM with UM TSE IMAP Gateway Configuring DCOM To configure DCOM: 1. The DCOM Configuration screen appears. 2. Click Yes to configure DCOM. DCOM configuration is very important since it enables network communication between the 6510 UM server and its clients.
Installing the 6510 UM with UM TSE IMAP Gateway Configuring DCOM for the 6510 UM The UM server utilizes the Distributed Component Object Model to communicate with desktop applications like UM Client Manager and Fax Services. The following six steps must be performed in sequential order to ensure successful deployment and setup: 1. Accessing Distributed COM Configuration Properties 2. Specifying the Default Access Permissions 3. Specifying the Default Launch Permissions 4.
Installing the 6510 UM with UM TSE IMAP Gateway Configuring DCOM Settings The UM server uses DCOM to communicate with various objects and components. You must configure DCOM’s properties in order for the communication to work properly. Note: Steps 1 and 2 are should be followed to access DCOM properties configuration manually. If you are configuring DCom during the installation process, proceed to step 3. Configuring DCOM Settings (for EEAM): 1. Click Start>Run. The Run dialog appears. 2.
Installing the 6510 UM with UM TSE IMAP Gateway 4. In the Authentication Level drop-down list, select Default. 5. Click the Location tab. The Location tab appears.
Installing the 6510 UM with UM TSE IMAP Gateway 6. Select Run application on this computer and click the Security tab. The Security tab appears.
Installing the 6510 UM with UM TSE IMAP Gateway 7. Make sure that all default settings have been activated, then click the Identity tab. The Identity dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 8. Select This user. The User, Password, and Confirm Password fields become active. • In the User field, enter the name of the local administrator of the UM Server machine, or click Browse. The Browse for Users dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway • Select the administrator click Add and then OK. You are returned to the Identity tab. • In the Password field, enter the local administrator password. • In the Confirm Password field, re-enter the administrator password, then click Apply. 9. Click the Endpoints tab. The Endpoints dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 10. Make sure that default system protocols is the only protocol displayed, then click OK. The Distributed COM Configuration Properties dialog appears. 11. Click the Default Properties tab. The Default Properties tab appears.
Installing the 6510 UM with UM TSE IMAP Gateway 12. Select Enable Distributed COM on this computer and Enable COM Internet Services on this computer and then click the Default Security tab. The Default Security dialog appears. You can now specify the default access permissions.
Installing the 6510 UM with UM TSE IMAP Gateway Specifying the Default Access Permissions If you want a user to have access to UM applications, you must specify the default access permissions for that user. To specify the default access permissions: 1. From the Default Security dialog, click Edit Default for Default Access Permissions. The Registry Value Permissions dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 2. Click Add. The Add Users and Groups dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway • Under the Names box, scroll down and add Everyone and INTERACTIVE to the Add Names box. • From the Type of Access drop down list, select Allow Access, then click OK. The Registry Value Permissions dialog appears. • From the Type of Access drop down list, select Allow Access, then click OK. The Default Security dialog appears. You can now specify the default launch permissions.
Installing the 6510 UM with UM TSE IMAP Gateway Specifying the Default Launch Permissions The Registry Value Permissions dialog allows you to specify the users who can start applications required for UM operations. To specify the default launch permissions: 1. From the Default Security dialog, click Edit Default for Default Launch Permissions. The Registry Value Permissions dialog appears. 2. Click Add. The Add Users and Groups dialog appears. 3.
Installing the 6510 UM with UM TSE IMAP Gateway Specifying the Default Configuration Permissions To allow a user to perform administrative functions, you must specify the default configuration permissions. To specify the default configuration permissions: 1. From the Default Security dialog, click Edit Default for Default Configuration Permissions. The Registry Key Permissions dialog appears. 2. In the Name box, Select Everyone (highlight it). 3.
Installing the 6510 UM with UM TSE IMAP Gateway Specifying the Default Protocols Specifying the default protocols determines the first protocol that DCOM will try to receive and send info to. You must specify the default protocols only if there is more than one protocol being used and the application requires a specific protocol. Note: 6510 UM uses TCP/IP. To specify the default protocols: 1. Click the Default Protocols tab. The Default Protocols dialog appears. 2.
Installing the 6510 UM with UM TSE IMAP Gateway 3. Click OK to restart your PC or No to continue with the installation. Note: If you choose to restart the computer, the Installation Wizard will remember the last component that w as installed and automatically begin installing the next component. Configuring DCOM Settings (for UM License): 1. Click Start>Run. The Run dialog appears. 2. Type dcomcnfg and press Enter. The Applications dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 3. Select UMLicense and click Properties. The UM License dialog appears. Repeat all configuration procedures starting from Step 4 of Configuring DCOM Settings (for EEAM): on page 172 to step 3 of To specify the default protocols: on page 185. Following DCOM Configuration, the Installation Wizard begins installing SYBASE. This installation is automatic, and the SYBASE Installation is in Progress dialog appears during the process.
Installing the 6510 UM with UM TSE IMAP Gateway Installing Fax Services To install 6510 UM Fax Server: 1. After configuring DCom, the Ready To dialog appears, prompting you to ensure that Installation CD 3 is inserted. Ensure that Installation CD 3 is inserted and click OK. 2. The 6510 UM Fax Welcome screen appears. 3. Click Next. The License Agreement dialog appears. 4. Select I accept the terms in the license agreement, and then click Next. The Customer Information dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway 5. In the User Name field, enter your user name. 6. In the Organization field, enter the name of your organization. 7. Select one of the following installations: • Anyone who uses this computer (all users) • Only for me (All) 8. Click Next. The Setup Type dialog appears.
Installing the 6510 UM with UM TSE IMAP Gateway Hint: If you are installing the Fax Server, you should install all possible features so that you can test the Fax Client on the same machine after installation. Selecting the first option will allow you to run all components from one location. This enables you to check the operations of all components from one location. For a Custom Installation, proceed to “Performing a Custom Installation” on page 193. 9.
Installing the 6510 UM with UM TSE IMAP Gateway 10. Click Yes if you want to have access to Auto Logon functionality and proceed to step 10. The About User Account screen appears. If you click No, proceed to step 12. 11. Click Next. The Logon Name screen appears: • In the Logon Name field, enter your user name. • In the Password field, enter the user password. • In the Retype Password field, re-enter the user password for verification. 12. Click Next. The Destination Folder screen appears. 13.
Installing the 6510 UM with UM TSE IMAP Gateway Note: When you select Brooktrout, the Initialization File and Call Configuration File fields automatically indicate the name and location of the configuration files and cannot be changed. • In the IP Address field, enter the IP Address of the SMTP server. • In the Port field, enter the port number of the fax server. This value refers to a specific application when multiple applications exist with the same IP address.
Installing the 6510 UM with UM TSE IMAP Gateway 17. Click Install. The 6510 UM Fax Server begins to install. When the installation is complete, click Finish. After the Fax Server is installed, the Installation Wizard will proceed to the Fax Driver installation. If you selected to install the Brooktrout Fax Driver, go to “Installing the Brooktrout Fax Driver” on page 196. If you selected to install the Gammalink Fax Driver, go to “Installing the Gammalink Fax Driver” on page 197.
Installing the 6510 UM with UM TSE IMAP Gateway 10. Click the icons to enable or disable components for installation. If you require assistance, click Help. When you have completed your selection, click Next. The Auto Logon screen appears. 11. Click Yes if you want to have access to Auto Logon functionality and proceed to step 10. The About User Account screen appears. If you click No, proceed to step 12. 12. Click Next. The Logon Name screen appears: • In the Logon Name field, enter your user name.
Installing the 6510 UM with UM TSE IMAP Gateway 15. Select the Brooktrout fax driver and click Next. The Server Parameters screen appears. Note: When you select Brooktrout, the Initialization File and Call Configuration File fields are enabled. If you need to specify the location of the initialization and call configuration strings, click Browse and select the location. • In the IP Address field, enter the IP Address of the SMTP server. • In the Port field, enter the port number of the fax server.
Installing the 6510 UM with UM TSE IMAP Gateway Installing the Brooktrout Fax Driver To install the Brooktrout fax driver: 1. Following the installation of the Fax Server, the system automatically copies the Brooktrout fax driver files from the installation CD to the bfax folder on your hard drive.(If Brooktrout was selected to be installed). A dialog appears, prompting you to run C:\bfax\Install\Install.exe after the computer is rebooted. 2. Click OK.
Installing the 6510 UM with UM TSE IMAP Gateway Installing the Gammalink Fax Driver To install the Gammalink fax driver: 1. Following the installation of the Fax Server, the The Gammalink Welcome screen appears. (If Gammalink was selected to be installed). 2. Click Next. The Software License Agreement dialog appears. 3. Click Yes. The Select Type dialog appears. 4. Select Typical, then click Next. The installation process starts. The GammaLink Country Assignment dialog appears. 5.
Installing the 6510 UM with UM TSE IMAP Gateway 198 6510 UM Server Installation Guide
CHAPTER 4 MSS Setup In This Chapter...
MSS Setup MSS Setup Following the installation of the 6510 UM system, you must set up MSS configurations for the MSS Server and the Connectors that you have installed. Understanding MSS The Message Synchronization Service (MSS) allows you to synchronize all of your messaging servers with 6510 UM, including Lotus Notes, Exchange 5.5 and Exchange 2000. Using MSS, you can maintain several messaging servers in a synchronized state.
MSS Setup explanation below).
MSS Setup Specifying the MSS Service Rights The MSS server handles all interactions with MSMQ. It therefore requires the appropriate service rights to create queues for the synchronization process. The default setting logon is local system. Hint: If there are problems creating queues, you can specify that the service runs in conjunction with the rights of a domain administrator. To change the MSS Service Rights: 1. Navigate to the Services icon from Start>Programs>Administrative tools>Services.
MSS Setup 2. Double-click MSS server service. The General dialog appears. 3. Click the Log On tab. The Log On dialog appears.
MSS Setup 4. Select This account, then enter the domain of the server. Hint: Click Browse to search for the directory. 5. In the Password field, enter the domain administrator’s password for the server. Note: The password must be identical to the user’s password in the Active directory. 6. In the Confirm password field, enter the password again, then click OK. 7. You must stop and restart the MSS server in order for the changes to take affect.
MSS Setup Specifying the MSS Connector Rights (Exchange 5.5) The MSS Connector handle all interactions with MSMQ. You must specify the appropriate service rights so that the MSS Connector can create and write queues for the synchronization process. To specify the MSS Connector Rights: 1. In the control panel, navigate to the Services icon. 2. Double-click the MSS Connector for Exchange 5.5 (Agent). The General dialog for the Exchange 5.5 Connector appears. 3. Click the Log On tab.
MSS Setup 4. Select This account, then enter the domain administrators account. Hint: Click Browse to search for the directory. 5. In the Password field, enter the password for the domain administrator. 6. In the Confirm Password field, enter the password again, then click OK. Specifying the MSS Connector Rights (Exchange 2000) The MSS Connectors handle all interactions with MSMQ.
MSS Setup 3. Click the Log On tab. The Log On dialog appears. 4. Select This account, then enter the full domain name of the user EX2KMSS. For example, if your domain is called ACME specify “ACME\EX2KMSS” or EX2KMSS@ACME.com. 5. In the Password field, enter the password for this user that was created during installation. To reset the password for this user, go to active directory user and computers setup to reset the “EX2KMSS” user password. 6.
MSS Setup Important Aspects of the MSS Connector When VPIM is running with MSS Connector 5.5 or 2000, the following operations are true: 208 1. A User can be created and bound on the MSS Connector side without having any properties defined to it (such as mailbox number, extension and company number). Upon creation of a User, the system will automatically create a new mailbox on the voicemail server using the next available mailbox number and extension.
MSS Setup Enabling the MSS Voice Mail Connector You must enable the MSS voice mail connector in order to include the UM server in the synchronization schema for MSS. To enable the connector: 1. Log into the 6510 UM Administration console. 2. Expand Configuration, then highlight MSS. All of the MSS associated components appear in the right pane. 3. Double-click MSS Client Name. The Edit String dialog appears. 4. In the Value Data field, enter the PC name of the UM server, then click OK. 5.
MSS Setup 9. Click Start > Programs> Administrative Tools > Services. The Services screen appears. Hint: If you are using Windows 2000 Professional, the Administrative Tools feature is hidden by default. To show the Administrative Tools, you must right-click the Desktop task bar, click Properties and then the Advanced tab. In the Start Menu Settings box, select the Display Administrative Tools checkbox, click Apply and then OK.
MSS Setup both the Client and the Server. The UM Client should now appear in the MSS Administrator as active. 13. Log into the MSS server administration tool to make sure that you can see the 6510 UM Connector. To access the administration tool click on Start> Program files>MSS> MSS Administrator. The MSS Administrator dialog appears. 14. Click the Clients tab. The Clients tab appears, displaying all the Clients and their status. 15. Ensure that the status of all Clients is Active and click OK.
MSS Setup Managing the Synchronization Schema 6510 UM allows you to modify and adjust the following MSS Agent and MSS Administrator properties: 1. MSS Agent service 2. specify another MSS server 3. specify logging level 4. view or clear log file 5. start and stop MSS Agent service 6. view and change MSS Agent service minimum resources requirements 7. refresh page in case of need 8.
MSS Setup To view connectors in schema: 1. Click Start > Programs > MSS > MSS Admin. The MSS administrator dialog appears. 2. Click OK.
MSS Setup Selecting the MSS Server In order to perform administration functions, you must first select an MSS server. To select an MSS Server: 1. Double-click the MSS icon on the MSS server machine. The MSS Administrator dialog appears. 2. Select MS Agent tab, then click Browse or press Ctrl+B. The Browse for Computer dialog appears. 3. Select the computer where MSS Server is installed from the corresponding list. If no MSS Server is installed on the server selected, a message appears.
MSS Setup Specifying the Log Files The Log Files contain information on the activity between the MSS server and its connectors. To specify the Log Files: 1. In the Log File field, enter the path to the logo file. 2. Click View or press Ctrl + W to view the log file. 3. Click Clear or press Ctrl + C to clear the log file. 4. Click OK. Stopping the MSS Service You can stop MSS service on a specified server if you need to upgrade the software or perform system maintenance.
MSS Setup To change the minimum requirements: 1. Click Change... or press Ctrl +H. The Minimum Requirements dialog appears. 2. From the Min Free Memory spin box, change the free memory limits. 3. From the Min Free Disk Space spin box, change the minimum free disk space, then click OK. Specifying the Refresh Rate The Refresh rate controls the rate at which the Administrator utility refreshes its display To specify the refresh rate: 1. Click Refresh or press Ctrl + R. 2.
MSS Setup Maintaining the Client’s Property Page Clients refer to other mail servers logged into the MSS Service. For example, both Exchange and the UM server are clients to the MSS server when they install the client connectors onto their respective servers. 1. A user can perform the following tasks: 2. Manage registered MSS clients 3. Register new MSS client 4. Unregister existing MSS client 5. Disconnect MSS client 6. Display information about users of the client selected 7.
MSS Setup To register a new MSS Client: 1. Click the Clients tab. The Clients dialog appears. 2. Click Register.... The Register Client dialog appears. 3. In the Client Name field, enter the user name for the client application in the MSS Schema. 4. In the Computer Name field, enter the computer name, then click OK. Hint: Click Browse to search for the computer name.
MSS Setup Disconnecting an Existing MSS Client There are times when you will have to disconnect a client due to stopped service or maintenance. Disconnecting a client will stop the current synchronization without removing the client from the schema. Activity will be queued until the client is again connected. Note: To view the status of a client, look for the yellow light bulb. Note: The status must display as “‘active.” To disconnect MSS Client: 1. Click the Clients tab. The Clients dialog appears. 2.
MSS Setup Unregistering a MSS Client Unregistering a client will permanently remove it from the synchronization schema. To unregister a MSS Client: 1. Select a client you want to unregister under the clients tab 2. Click Unregister. The warning dialog will appear. 3. Click Yes to unregister MSS client selected. Note: The MSS client needs to be disconnected before unregistering the software.
MSS Setup To manage the client user’s operations: 1. Click the Clients tab. The Clients dialog appears. 2. Click Show Users. The User’s statistics screen appears.
MSS Setup 3. You have five options that you can perform. Action View users statistics Operations Required Select Options, Show Statistics command. View registered users Select Options, Show Registered Users command. View unregistered users Select Options, Show Unregistered Users command. Bind selected unregistered user 1. Select Tools > Bind User. The Bind User dialog appears. 2. Select MSS client from Client Name list, then click Show Users. 3. Select user from the users list, then click OK.
MSS Setup Pushing MSS Client Message Queue 6510 UM allows you to push a message through a queue manually when an event halts. To force an event through MSMQ: 1. Select the MSS client that will push through message queues. 2. Click Push Queue. It is likely that the event will be lost, and the action or message that it was pertaining to will then be out of synch. Refreshing the Page The Refresh rate controls the rate at which the administration interface queries the MSMQ for messages or activity.
MSS Setup 3. From the Automatically refresh every 5 sec spin box, change the number of seconds that the screen will be refreshed. Note: If the service restart is necessary, the corresponding message will appear. 4. Click OK. Maintaining the Databases Property Page 6510 UM allows you to manage the MSS system databases. You can view the status and size of the MSS system databases, recreate MSS system databases, compact system databases, and create a system databases compacting schedule.
MSS Setup 3. Click Yes to recreate the MSS system databases. Viewing Database Statistics and Status The Database dialog allows you to display usage statistics on each database used by the system. To view system statistics and status: 1. Click Statistics or press Ctrl+S. The statistic information appears. The Statistics button changes its caption to Status. 2. Click Status or press Ctrl+S. The statistic information appears. The Status button changes its caption to Statistics.
MSS Setup Creating a Daily Compacting Schedule You can create a schedule that will compact the database daily. To create a daily compacting schedule: 1. Click Schedule or press Ctrl+H. The DB Compact Schedule dialog appears. 2. From the Schedule drop down list, select Daily. 3. From the Start Time spin box, select the time that you want the system to start compacting the database.
MSS Setup 4. Click Advanced... to specify the job start date and end date. The Schedule Daily spin box appears. 5. From the Every spin box, select when you want the system to compact the database, then click OK.
MSS Setup Creating a Weekly Schedule You can create a schedule that will compact the database weekly. To create a weekly compacting schedule: 1. From the Schedule drop down list, select Weekly. 2. From the Start time spin box, select the time that you want the system to start compacting the database. 3. From the Every spin box, select the compacting interval (for example, every 2 weeks). 4. Select the days when you want the system to compact the database, then click OK.
MSS Setup Creating a Monthly Schedule You can create a monthly schedule that will compact the database monthly. To create a monthly compacting schedule: 1. From the Schedule drop down list, select Monthly. 2. From the Start time spin box, select the time that you want the system to start compacting the database. 3. Select the variant to specify compacting interval using weeks and days of the week. 4. Click Select Months... to specify compacting months. The Select Months dialog appears. 5.
MSS Setup Specifying the Import Users Property Page The Users Property dialog allows you to import users to the MSS using specially formatted imported files. You would use this utility if you wanted to propagate all databases centrally through MSS. The import utility supports comma delimited format. This utility would be used in an installation that has a large number of users. It simplifies the propagation by importing the user list and having MSS bind users on all registered clients.
MSS Setup 4. Click Import or press CTRL+I. Information about import process will be displaying on the page. If any errors occurred during users import, a warning dialog will appear. 5. Click Yes on the warning dialog to see information about errors occurred. Editing Users Through Exchange Administration To create, edit, or modify a user on the exchange server go to the exchange server and open Exchange Manager in the Exchange group in the programs folder from start button for Exchange 5.5.
MSS Setup Attribute Registered Description Sets user for MSS Request Pending Current status of queued information VM Company Assigned company in 6510 UM (multi-tenant systems) VM Alias This value will be assigned as the mailbox number VM Extension This value will be assigned as the internal phone address. VM Password Initial password assigned to the mailbox 1. Select New, Edit, or Delete. 2. Fill in the valid fields, then click Save.
MSS Setup 4. Verify the mailbox and password setting. 5. Access the advanced options. 6. Verify that the MSS options have been selected.
MSS Setup Click Save Mailbox, then close the window. Installing MSS Connector Client-Side Extension Due to the limitations imposed by the Domino Server R5, the Installation of the MSS Connector Client-Side Extension on all systems that run Lotus Notes allows the extension to communicate with the MSS Connector. This communication enables the indicating of read and unread messages, allowing the MSS server to mark read messages. To install the client-side extension: 1.
MSS Setup Configuring the MSS Connector for Lotus Client Extension MSS Connector for Lotus Client Extension settings can be configured to suit each user’s needs. All computers that will be running Lotus Notes must have the client extension application installed (see the Server Installation Guide). After the client extension application has been installed, it needs to be configured on each computer. To configure the MSS Connector for Lotus Client Extension: 1. From the folder where LN50MSSExt.
MSS Setup 4. Click the Check button. The Client Extension verifies the password entered. A dialog will appear if the password is incorrect or if the Domino server is unavailable. Check to see if you are using the correct password and verify that your Domino server is available and retry step 2. 5. If the password is correct, a dialog appears, verifying the password check as successful. Click OK. 6.
MSS Setup Configuring Lotus Notes Minder Once the Lotus Client Side Extension is installed and configured, you can use the Lotus Notes Minder to configure the notification alert types and the freqeuency for checking new messages. This is the icon that appears when Notes Minder is initiated: To configure Notes Minder: 1. In the Windows Taskbar, click Start>Programs>Lotus Applications>Notes Minder. The Options for Lotus Notes Minder dialog appears. 2.
MSS Setup • Check for Mail Every field: Enter the frequency (in minutes) to use for checking new messages. • Disable Checking checkbox: Select to disable the Frequency feature. 4. Click OK. Notes Minder configuration is complete. Lotus Domino Settings Configuration After configuring the main settings in the 6510 UM Administrator, you must open the Lotus Domino R5 Administrator to configure, manage and maintain the MSS connector for Domino R.5.
MSS Setup 6510 UM Server Installation Guide 239
MSS Setup To configure Server Control settings: 1. In the Lotus Domino R5 Administrator, click the Server Control tab. The Server Control tab appears. 2. In the Domino server field, enter the Domino server name or click Browse to select the server name. This identifies where the MSS connector is installed, so that the MSS connector Admin can connect to it. (For system configurations where the MSS connector is located on a different machine than the MSS connector Admin).
MSS Setup • In the Min Free Memory spinbox, select the minimum free memory that is required for the Domino Server to run. • In the Min Free Disk Space spinbox, select the minimum free disk space needed for the Domino Server to run. 3. Click OK. You are returned to the Server Control tab. 4. Click the Automatically refresh every checkbox to enable automatic refresh, and select the time the system should wait before refreshing in the sec spinbox (in seconds).
MSS Setup To configure /monitor log files: 1. In the Lotus Domino R5 Administrator, click the Logs tab. The Logs tab appears: • The Current Activity box lists all events written to the event log. • Select the Track Changes checkbox if you want the system to update activity online. • Select the Last Lines Only checkbox if you want optimum performance while tracking the latest activity. (This function will only list the last 30 events committed).
MSS Setup • The Log File field displays the current log file being used. To select a different log file to be used by the system, click Browse and either select an existing log file or specify a new log file name. After this log file is specified, the connector must be restarted in order for it to be used. • Use the Min Level/Max Level slider to indicate the log level to be used. None Only startup/shutdown and critical error messages are committed.
MSS Setup To configure MSS connector for Domino R5 settings: 1. In the Lotus Domino R5 Administrator, click the Connector Parameters tab. The Connector Parameters tab appears. 2. In the Server field, enter the name of the server that you want the MSS connector to synchronize with or click the box beside this field to browse and select a server. 3. The Connector field indicates the MSS Connector you are using. 4. The Domino Server field indicates the Domino Server name. 5.
MSS Setup 7. In the Polling Interval spinbox, you can select the polling interval to use (in seconds). Polling interval is the value that indicates when the system should re-scan the Domino user databases in order to track change activity. Note: The lower the value, the faster the interval, resulting in possible slow-down of the Domino R5 Server’s performance. 8. The Local Storage field indicates the directory folder in which the local storage is located.
MSS Setup 246 6510 UM Server Installation Guide
MSS Setup To create new users 1. In the Lotus Domino Users tab, click Create to create a new unregistered user. The User Properties dialog appears. 2. In the First Name field, enter the user’s first name. 3. In the Initials field, enter the user’s initials. 4. In the Last Name field, enter the user’s last name. 5. In the E-mail field, enter the user’s e-mail address. 6. Click Add to add an attribute to the created user. The Add Attribute dialog appears.
MSS Setup 7. In the Attribute Name drop-down list, select the attribute you want to assign to the user and click OK. 8. Double-click the added attribute to assign a value to it. The Edit Attribute dialog appears. 9. In the Edit Attribute field, enter the attribute and click OK. The Attribute List will be updated with the new value. 10. You can click Modify at any time to modify the user attributes and values. 11. Click OK to save the changes.
MSS Setup To register users 1. In the Lotus Domino Users tab, select a user to register and click Register. The "spy" icon beside the user becomes a "user" icon, indicating that the user is now registered. During the next polling cycle, the MSS connector for Lotus Domino R5 will log the new user registration event and forward this notification to all other MSS connectors.
MSS Setup To bind users 1. In the Lotus Domino Users tab, select the unregistered user and click Bind. The Bind User dialog appears. 2. In the Client Name drop-down list, select the MSS connector that holds the registered user you want to bind the selected user to. 3. Click Show Users. The Bind User list displays all users registered to the selected MSS connector. 4. Select the user you want to bind the unregistered user to and click OK. The users are now bound.
MSS Setup Understanding the RIMMSS Connector The RIMMSS connector for Blackberry devices is not a real MSS connector. It converts SMTP sync messages from the RIM handheld device to the real MSS synchronization messages and vice versa. Note: The current version of the RIMMSS connector does not support custom folders, folders moving, copying, or deleting. There are three different scenarios for setting up the RIMMSS connector: 1.
MSS Setup Library RIM OS/Message .DLL version MSSConnector2013_17000SDK.dll RIM OS 2.0.13/Message .dll 1.7.000 (SDK) MSSConnector2013_20001.dll RIM OS 2.0.13/Message .dll 2.0.001 MSSConnector2013_20002.dll RIM OS 2.0.13/Message .dll 2.0.002 MSSConnector2013_20004.dll RIM OS 2.0.13/Message .dll 2.0.004 MSSConnector2017_20004.dll RIM OS 2.0.17/Message .dll 2.0.004 MSSConnector2020_20005.dll RIM OS 2.0.20/Message .dll 2.0.005 MSSConnector2022_20004.dll RIM OS 2.0.22/Message .dll 2.0.
MSS Setup you want to include sent events in the schema from the wireless device. • Click the RIM Service Parameters tab to: • Specify the name of the MSS Server machine using corresponding ellipses button. • Specify the RIM connector mailbox on the e-mail server in the Admin mailbox field. • Specify the name of the POP3 server, POP3 account, and POP3 password for the RIM connector in the corresponding fields.
MSS Setup Configuring the RIMMSS Software Once you have configured the RIMMSS Connector, you can configure the RIMMSS software. The following user’s properties are included in the MSS synchronization scheme: 1. First name 2. Last name 3. Initials 4. Alias 5. RIM e-mail All MSS specific properties are also included into the synchronization scheme. To configure RIMMSS: 1. Run the RIM Administration utility, then click the RIM Users tab. 2. Click Create. The User Properties window appears. 3.
MSS Setup • Other MSS connectors receive notification about user creation and creates new user with specified attributes. • MSS connectors for other messaging servers determine local ID of newly created user and forward it to MSS Server. • If the specific MSS connector could not create the new user with specified attributes, then the zero local ID forwards to the MSS Server.
MSS Setup Registering a User with Exchange 2000 In order to synchronize information between the Exchange 2000 and messaging servers, you must identify the user to both servers. To register a new user with Exchange 2000: 1. In the Windows desktop taskbar, click Start>Administrative Tools>Active Directory Users and Computers. The Active Directory Users and Computers dialog appears. 2. Click Create New User. The New Object - User (Name) dialog appears.
MSS Setup 3. Enter the First, Last, and Full name of the user. 4. In the User Logon Name field, enter the logon name for the user. 5. In the User Logon Name (pre-Windows 2000) field, enter the preWindows 2000 logon name of the user. 6. Click Next. The New Object - User (Password) dialog appears.
MSS Setup 7. In the Password field, enter the user’s password. 8. In the Confirm Password field, re-enter the user’s password to confirm. 9. Click Next. The New Object - User (Create Mailbox) dialog appears.
MSS Setup 10. All fields are automatically populated. Ensure that the Create an Exchange mailbox checkbox is selected and click Next. The New Object - User (MSS Integration) dialog appears.
MSS Setup 11. Select the Allow synchronization of messaging objects for this user checkbox and click Next. The New Object - User (Voice Mail Settings) dialog appears.
MSS Setup 12. In the VM Company field, enter the number for the VM Company. 13. In the VM Mailbox field, enter the VM Mailbox number. 14. In the VM Extension field, enter the VM Extension number. 15. In the VM Password field, enter the VM Password. Note: All VM values must be numerical. 16. Click Next. The New Object - User (Summary) dialog appears.
MSS Setup 17. Click Finish. The new user is now registered.
MSS Setup Registering an Existing Exchange User You can register existing Exchange users to a newly deployed MSS schema. To register an existing Exchange user to a newly deployed MSS schema: 1. In the Windows desktop taskbar, click Start>Administrative Tools>Active Directory Users and Computers. The Active Directory Users and Computers dialog appears. 2. In the Active Directory, highlight the existing user that you want to register. 3. While the user is highlighted, right-click and select Properties.
MSS Setup 4. Click the MSS Integration tab and continuously click the Create button until all fields in Attribute Label are displayed. 5. Double-click VM Company, VM Alias, VM Extension, and VM Password. Enter the numerical value for each.
MSS Setup 6. Under Binding Features, select the Register user on MSS Server checkbox. The Bind button will become inactive. 7. Click OK. The user is now registered. Note: You can verify if the user is registered by checking the mailboxes in the 6510 UM Administration console.
MSS Setup Binding a Wireless User with UM and Messaging Server In order to synchronize information between the Exchange and messaging servers, you must identify the user to both servers. To bind a wireless user: 1. Run the RIM Admin utility, then click the RIM Users tab. 2. Select the user, then click Bind. The User binding window appears. 3. Select the connector where the registered user to be bounded with resides (Messaging Server), then click Show Users.
MSS Setup Installing MSS Connector on the Blackberry Device Installing the handheld-based component of the RIMMSS system does not differ from the installation of the regular RIM application. There are two files included into installation package: 1. MSSCONNECTOR.DLL – MSSConnector binaries 2. MSSCONNECTOR.ALI – installation info These files are installed in the RIMMSS folder on the server that the RIMMSS server was installed on (for example, C:\MSS\BIN\) .
MSS Setup manually removing the C:\MSS folder will also remove the Connector data. Note: Mitel Networks recommends the rebooting of the system after you uninstall the MSS Server. Uninstalling MSS Exchange 5.5 Connector To uninstall the MSS Connector: 1. In Windows, click Start>Settings>Control Panel. The Control Panel window appears. 2. Click Add/Remove Programs. The Add/Remove Programs window appears. 3. Select MSS Connector for Exchange 5.5 Server and click Remove.
MSS Setup 3. Select MSS Connector for Exchange 2000 Server and click Remove. The system prompts you to confirm the deletion. 4. Click Yes. The MSS Exchange 2000 Connector is now removed and you are now required to remove the EX2KMSS gateway. 5. In the Windows Task Bar, click Start>Administrative Tools>Active Directory Sites and Services. The AD Sites and Services dialog appears. 6. In the Tree tab, click Services. EX2KMSS appears in the right window. 7. Right-click EX2KMSS and select Delete.
MSS Setup Uninstalling the Lotus Notes Connector To uninstall the Lotus Notes Connector: 1. In Windows, click Start>Settings>Control Panel. The Control Panel window appears. 2. Click Add/Remove Programs. The Add/Remove Programs window appears. 3. Select MSS connector for Domino R.5 and click Remove. The system prompts you to confirm the deletion. 4. Click Yes. The Lotus Notes Connector is now removed.
MSS Setup 6510 UM Server Installation Guide 271
MSS Setup 272 6510 UM Server Installation Guide
CHAPTER 5 IMAP TSE Gateway Setup In This Chapter...
IMAP TSE Gateway Setup Overview The IMAP TSE Gateway is a server component that provides unified messaging and integration services between the 6510 UM and other messaging systems. Using an IMAP4 protocol, the UM TSE provides an easily manageable and highly scalable system that supports a broad range of messaging platforms. The IMAP TSE Gateway works directly with EEAM (unified messaging (UM) data and business objects layer) to provide UM clients (phone devices, web clients, etc.
IMAP TSE Gateway Setup The following is the IMAP TSE Gateway architectural diagram.
IMAP TSE Gateway Setup Operation Requirements To successfully utilize the IMAP TSE Gateway, the following components are required: • UM components • Major Messaging System components • Fast Ethernet network • IMAP4 rev1 support on the Major Messaging System • Secure Socket Layer certification for each machine involved in running IMAP transactions, allowing for encrypted authentication Data Flow There are three major operation modes used by the UM TSE Gateway. 1. Active Session Support 2.
IMAP TSE Gateway Setup Background File Transfers Due to possible network failures at times, the single store used by the IMAP TSE Gateway may not be able to be accessed. During such a scenario, the EEAM stores all of the data in the UM database. When connectivity is re-established, the system will search for the data stored in the UM database and transfer it back into the single store.
IMAP TSE Gateway Setup Defining Users in the Active Directory and Configuring Mailboxes To use IMAP TSE Gateway with Company Mailboxes, you must first define users in the Active Directory, and then define them as IMAP-enabled in the UM Administrator. Note: The following steps illustrate the creation of one user and one mailbox. You must repeat the process for all the users that you want IMAP TSE Gateway enabled for. To define users in the active directory and configure mailboxes (for Exchange 2000 and 5.
IMAP TSE Gateway Setup 4. Enter a password for the user, re-enter it for confirmation, and click Next. The Exchange Server Mailbox Creation dialog appears.
IMAP TSE Gateway Setup 5. Select the Create an Exchange mailbox checkbox and define the settings for the Exchange server mailbox. Click Next. The MSS Integration dialog appears.
IMAP TSE Gateway Setup 6. Do not select the Allow synchronization checkbox, and click Next. The VM dialog appears. 7. Click Next. The Create In dialog appears. 8. Click Finish. The user is created. 9. Go to your UM Administrator machine and open the 6510 UM Administrator console. 10. Create a new mailbox. The Mailbox>General tab appears.
IMAP TSE Gateway Setup 11. Enter the Last Name, First Name, User Name, and password of the user that was created in the Active Directory in step #3. 12. In the Feature Group drop-down list, select IMAP. 13. Click Save. 14. Click the IMAP tab. The IMAP tab appears.
IMAP TSE Gateway Setup 15. Enter the User Name, User Password and Confirm Password of the user that was created in the Active Directory in step #3. 16. In the IMAP Server field, enter the IP Address or Domain Name of the Active Directory machine. 17. In the Storage Mode drop-down list, select IMAP. 18. Click Save. 19. Click the Addresses tab. the Addresses tab appears.
IMAP TSE Gateway Setup 20. Click Add and enter the e-mail address that is specific to the user. For Exchange 2000, this e-mail address is identified in the Active Directory. For Exchange 5.5, this address is identified in the Microsoft Exchange Administrator. 21. Click Save. 22. On your voice mail machine, in the Windows Taskbar, click Start>Programs>6510UM>6510UMSentinelUpgrade. The License Upgrade Utility appears.
IMAP TSE Gateway Setup 23. Select the IMAP checkbox and click Write Sentinel. 24. Click Exit. 25. In the Windows Taskbar, click Start>Programs>6510UM>VPIMClient. The VPIM Tools dialog appears.
IMAP TSE Gateway Setup 26. In the Settings tab, select the SMTP and IMAP4 checkboxes. 27. Click Apply and OK. The User and the Mailbox are now configured for IMAP TSE Gateway compatibility.
IMAP TSE Gateway Setup Defining Users in the Active Directory and Configuring Feature Groups (with Exchange 2000) To use IMAP TSE Gateway with Feature Groups, you must first define users in the Active Directory. After creating these individual users, you must create an ’administrative’ IMAP user that will be used to control each feature group. The following steps illustrate how to create the ’administrative’ IMAP user for a feature group, and then direct individual users to the feature group.
IMAP TSE Gateway Setup 5. In the User logon name field, enter IMAPC, and then click Next. The Password dialog appears. 6. Enter a password for the user and then confirm it. 7. Select the Password never expires checkbox and then click Next. The Exchange Server Mailbox Creation dialog appears. 8. Select the Create an Exchange mailbox checkbox and define the settings for the Exchange server mailbox. Click Next. The MSS Integration dialog appears. 9.
IMAP TSE Gateway Setup 13. Ensure that the First name, Last name, and e-mail for the user are correct. 14. Click the Account tab. The Account tab appears.
IMAP TSE Gateway Setup 15. Ensure that the User logon name is correct, and that the Password never expires checkbox is selected. 16. Click the Member of tab. The Member of tab appears.
IMAP TSE Gateway Setup 17. Click Add. The Select Groups dialog appears.
IMAP TSE Gateway Setup 18. Select Domain Admins, click Add, and then OK. 19. In the Active Directory tree, click Microsoft Exchange System Objects, right-click SystemMailbox and click Properties. 20. The Properties dialog appears. 21. Click the Exchange Advanced tab and click the Mailbox Rights button. The Mailbox Rights dialog appears.
IMAP TSE Gateway Setup 22. Click Add, select IMAP CONTAINER, and ensure that the permissions Delete Mailbox Storage and Full Mailbox Access are selected as Allow. 23. Click Apply and OK. 24. On the voice server machine, open the 6510 UM Administrator console and create a new feature group. 25. Click the IMAP tab. The IMAP tab appears.
IMAP TSE Gateway Setup 26. Enter the IMAP CONTAINER user info in the appropriate fields and then click Save. 27. The Feature Group is now configured for IMAP TSE Gateway compatibility. You can now create mailboxes that are to be associated to the feature group. When creating all user mailboxes that are assigned to an IMAP-enabled feature group, ensure that: • In the Mailbox>General tab, the Feature Group drop-down list is set to IMAP.
IMAP TSE Gateway Setup • In the Mailbox>Advanced tab, Desktop Access must be selected.
IMAP TSE Gateway Setup 28. On your voice mail machine, in the Windows Taskbar, click Start>Programs>6510UM>6510UMSentinelUpgrade. The License Upgrade Utility appears.
IMAP TSE Gateway Setup 29. Select the IMAP checkbox and click Write Sentinel. 30. Click Exit. 31. In the Windows Taskbar, click Start>Programs>6510UM>VPIMClient. The VPIM Tools dialog appears.
IMAP TSE Gateway Setup 32. In the Settings tab, select the SMTP and IMAP4 checkboxes. 33. Click Apply and OK. The Feature Group is now configured for IMAP TSE Gateway compatibility.
IMAP TSE Gateway Setup Defining Users in the Active Directory and Configuring Feature Groups (with Exchange 5.5) To use IMAP TSE Gateway with Feature Groups, you must first define users in the Active Directory. After creating these individual users, you must create an ’administrative’ IMAP user that will be used to control each feature group. The following steps illustrate how to create the ’administrative’ IMAP user for a feature group, and then direct individual users to the feature group.
IMAP TSE Gateway Setup 5. In the User logon name field, enter IMAPC and then click Next. The Password dialog appears. 6. Enter a password for the user and then confirm it. 7. Select the Password never expires checkbox and then click Next. The Exchange Server Mailbox Creation dialog appears. 8. Select the Create an Exchange mailbox checkbox and define the settings for the Exchange server mailbox. Click Next. The MSS Integration dialog appears. 9.
IMAP TSE Gateway Setup 13. In the First field, enter IMAP, and in the Last field, enter CONTAINER. 14. Click the Primary Windows NT Account button. The Primary Windows Account dialog appears. 15. Select Select an existing Windows NT account and click OK. The Add User or Group dialog appears.
IMAP TSE Gateway Setup 16. Select IMAPC (IMAP CONTAINER), click Add, and then OK. 17. Select the E-mail Addresses tab and note the SMTP e-mail address for future reference.
IMAP TSE Gateway Setup 18. Click OK and exit the Microsoft Exchange Administrator. Re-open the Active Directory console. 19. Select IMAP CONTAINER, right-click, and then select Properties. The IMAP Container Properties dialog appears. 20. Click the Member of tab. The Member of tab appears.
IMAP TSE Gateway Setup 21. Click Add. The Select Groups dialog appears.
IMAP TSE Gateway Setup 22. Select Domain Admins, click Add, and then OK. 23. On the voice server machine, open the 6510 UM Administrator console and create a new feature group. 24. Click the IMAP tab. The IMAP tab appears.
IMAP TSE Gateway Setup 25. Enter the IMAP CONTAINER user info in the appropriate fields and then click Save. 26. The Feature Group is now configured for IMAP TSE Gateway compatibility. You can now create mailboxes that are to be associated to the feature group. When creating all user mailboxes that are assigned to an IMAP-enabled feature group, ensure that: • In the Mailbox>General tab, the Feature Group drop-down list is set to IMAP.
IMAP TSE Gateway Setup • In the Mailbox>Advanced tab, Desktop Access must be selected.
IMAP TSE Gateway Setup 27. On your voice mail machine, in the Windows Taskbar, click Start>Programs>6510 UM>6510UMSentinelUpgrade. The License Upgrade Utility appears.
IMAP TSE Gateway Setup 28. Select the IMAP checkbox and click Write Sentinel. 29. Click Exit. 30. In the Windows Taskbar, click Start>Programs>6510UM>VPIMClient. The VPIM Tools dialog appears.
IMAP TSE Gateway Setup 31. In the Settings tab, select the SMTP and IMAP4 checkboxes. 32. Click Apply and OK. The Feature Group is now configured for IMAP TSE Gateway compatibility.
IMAP TSE Gateway Setup Configuring IMAP TSE Gateway for Lotus Domino Server Before integrating IMAP TSE Gateway with Lotus Domino Server, you must configure the IMAP components on the Lotus Domino Server. Ensure that you: 1. Set Up the IMAP Service 2. Start and Stop the IMAP Task 3. Set Up IMAP Users 4. Enable a Mail File for IMAP Access 5. Configure the IMAP Client Software 6. Set Up the Person Document for an IMAP User 7.
IMAP TSE Gateway Setup To configure IMAP TSE Gateway for Lotus Domino Server: 1. On your voice mail machine, in the Windows Taskbar, click Start>Programs>6510UM>6510UMSentinelUpgrade. The License Upgrade Utility appears. 2. Select the IMAP checkbox and click Write Sentinel. 3. Click Exit. On the Lotus Domino Server machine, open the Domino Server Administrator. 4. Select the user that you want to use for IMAP integration, and click the Administration>Basics tab. The Basics tab appears.
IMAP TSE Gateway Setup 5. Make a note of the User name and then click the Mail tab. The Mail tab appears.
IMAP TSE Gateway Setup 6. Make a note of the Internet address and then close the Lotus Domino Server Administrator. 7. On your voice mail machine, click Start>Programs>6510UM>6510Admin. Log into the application. The 6510 UM Administrator appears. 8. Double-click Mailbox. The Mailbox dialog appears. Note: For Lotus Domino Server, the Feature Group option cannot be used for IMAP TSE Gateway integration. 9. Click the IMAP tab. The IMAP tab appears. 10.
IMAP TSE Gateway Setup 11. In the User Password field, enter the password for the specific user. 12. In the Confirm Password field, re-enter the password for confirmation. 13. In the IMAP Server field, enter the IP address of the IMAP server. 14. In the IMAP Server Port, enter the IMAP Server Port number. Note: By default, the IMAP Server Port is 143. 15. In the Storage Mode drop-down list, select IMAP. 16. Click Save, and then select the Addresses tab. The Addresses tab appears. 17.
IMAP TSE Gateway Setup 19. In the Address field, enter the e-mail address that was noted from the Lotus Domino Server Administrator Mail tab. 20. Click OK, Save, and then exit the 6510 UM Administrator. 21. On the voice server machine, in the Windows Taskbar, click Start>Settings>Control Panel>Administrative Tools>Services. The Services dialog appears. 22. Ensure that the following services are started: • IMAPServer • POP3Server • UM TSE Cache Manager • UMS IMAP Transparent Storage Engine 23.
IMAP TSE Gateway Setup 25. Ensure that IMAP Server is shown under the tasks column. 26. If IMAP Server is not shown, click the Task button and then select Start. The Start New Task dialog appears.
IMAP TSE Gateway Setup 27. Select IMAP Mail Server and click Start Task, and then Done. 28. IMAP TSE Gateway is now integrated to run with the Lotus Domino Server. Note: To ensure that the system is enabled, make sure that the Lotus Domino Server application is running at all times. To start the Lotus Domino Server, go to the Windows Taskbar and click Start>Programs>Lotus Applications>Lotus Domino Server.
IMAP TSE Gateway Setup LDAP Import Utility The LDAP Import Utility allows you to import user information from your active directory servers or from text files into the 6510 UM database. This utility is suited for situations where you may already have existing user information prior to installing the 6510 UM. The LDAP Import Utility software is installed when you install the 6510 UM. There are eleven main buttons in the LDAP Importer Toolbar. Button Name Function Settings Opens the settings dialog.
IMAP TSE Gateway Setup Button Name Function Synchronize Database with Director Synchronizes voice server database with directory Update Directory Updates directory To open LDAP Import Utility: 1. In your Windows Desktop, click Start>Programs>6510 UM>LDAP Import Tool. The LDAP Import Utility opens and the main screen appears.
IMAP TSE Gateway Setup To import from file: 1. In the LDAP Importer toolbar, click File>Open. The Import File dialog appears. 2. In the Data File field, enter the path for the source file to import, or click Browse to select the source file. 3. In the Delimiter field, select the delimiter from the list of predefined characters, or define your own. 4. Click Preview to ensure that your settings are correct. The preview of the settings appears. 5. Click Edit to change the settings.
IMAP TSE Gateway Setup To configure LDAP Importer and connect to the directory server: 1. In the LDAP Importer toolbar, click the Settings button. The Settings dialog General tab appears. 2. In the Host field, enter or select a LDAP server name or address. 3. In the Port field, enter the LDAP Port. (Also applicable to SSL). 4. In the Protocol version drop-down list, select the protocol version. 5. In the Base DN field, enter the distinguishing name for the base. 6.
IMAP TSE Gateway Setup • Select the Anonymous Bind checkbox if an anonymous bind is to be used. Note: If Anonymous Bind is selected, the User DN/Username, Domain, and Password fields are disabled. or • Select Simple AUTH if simple authentication is to be used. Note: If Simple AUTH is selected, the User DN/Username and Password fields are enabled. or • Select GSS AUTH is GSS authentication is to be used. Note: If GSS AUTH is selected, the User DN/Username, Domain, and Password fields are enabled. 8.
IMAP TSE Gateway Setup 12. In the Search DN field, enter a name at which to start the search from. 13. In the Filter field, specify a search filter. This filter should be one of the following: • (objectClass=organizationalPerson) • (objectClass=Person) • Directory Server specific. Ask your administrator. 14. In the Scope section, select One Level to perform one-level searches, or select Sub-tree Level to perform multiple-level searches. 15.
IMAP TSE Gateway Setup 16. Select the Show this dialog before each query checkbox to enable this dialog to pop up every time a search query is initiated. 17. In the Mailbox field, enter the mailbox attribute. 18. In the Extension field, enter the extension attribute. 19. Click Apply and OK, and then select the TOL + Synchronization tab. The TOL + Synchronization tab appears. 20. In the EEAM location field, enter the path where the EEAM component is located, or click Browse and select a location. 21.
IMAP TSE Gateway Setup Warning: Make sure that otherHomePhone is selected. It must be selected in order for the LDAP Import Utility to import the users defined in the Active Directory. 22. In the Synchronization section, select USN to use Unique Sequence Numbers for synchronization, or select Date Time to use the date and time for synchronization. 23. In the Sync Filter DN field, enter the objects to use for synchronization. 24.
IMAP TSE Gateway Setup To add and import mailboxes: 1. After connecting and receiving the data from the directory server, you can import a selection of users or assign mailbox attributes. 2. To import the already defined users, highlight the user(s) you want to import and click the Assign Mailbox Numbers button. The Assign Mailbox Numbers button appears. 3. Click Import to import all selected users. Or 4.
IMAP TSE Gateway Setup Note: The following fields may have already been assigned via the Active Directory. Only assign if you need to define new values, or if you want to re-assign new values. 5. In the Mailbox number FROM field, enter mailbox number for the selected user. 6. In the Mailbox number FROM Increment by spinbox, select the number to increment the mailbox by. 7. In the Extension FROM field, enter the extension number. 8.
IMAP TSE Gateway Setup 12. Click Assign and close the Assign Mailbox dialog. 13. Repeat steps 5-12 to assign mailboxes to all users. 14. Select (highlight) user you want to import and save, and click the Save Mailbox in 6510 UM DB button. The Import dialog appears. Based on the data retrieved from the directory server, you must specify which attribute is related to each field in the database. 15. In the First Name drop-down list, select the attribute that represents the first name of the user. 16.
IMAP TSE Gateway Setup 20. Select the Tutorial checkbox to enable the user to receive a tutorial. 21. Select the Desktop access checkbox to allow for desktop access. 22. Click Import to import and save user settings. 23. Repeat steps 14-22 for each user. Note: If any errors occur, the Report window displays all errors.
IMAP TSE Gateway Setup To check imported and saved mailboxes: 1. To check the imported and saved mailboxes, go to the LDAP Importer toolbar and click the Mailboxes button. The Mailboxes dialog appears, displaying all the assigned mailboxes and attributes. To clear a mailbox: 1. In the LDAP importer, select (highlight) a user and click Clear.
IMAP TSE Gateway Setup To Update the Directory Whenever attributes are defined or configured in the LDAP Import Utility, you need to update the objects (users) on the directory server. To update the directory: 1. In the LDAP Import Utility toolbar click the Update DIrectory button. The system updates the directory server. To Synchronize the Database with the Directory You must synchronize the database with the directory. To synchronize the database with the directory: 1.
IMAP TSE Gateway Setup 5. In the Date spin box, select the date of the object to begin synchronization from. 6. In the Time spin box, select the time of the object to begin synchronization from. 7. Click Save. 8. In the LDAP Import Utility Toolbar, click the Synchronize Database with Directory button. The system synchronizes the information from the database with the directory.
IMAP TSE Gateway Setup Configuring IPSec The IMAP Transparent Storage Engine (IMAPTSE) must access user mailboxes on your mail-server at regular intervals. In order to achieve this access, the IMAPTSE uses either: 1. A master account which has permission to access all user mailboxes. 2. Individual user accounts. In either scenario, the credentials used for authentication (Username and Password) are passed between the IMAPTSE and the IMAP server in plain text. Depending on a number of criteria (e.g.
IMAP TSE Gateway Setup From this MMC, you canl create your custom IPSec policy. Configuring an IPSec Policy To create an IPSec Policy: 1. Using the Voicemail Server, in the left pane of the MMC Console, right-click IP Security Policies on Local Machine and select Create IP Security Policy. The IP Security Policy Wizard appears. 2. Click Next. 3. Enter IMAP as the name of your policy, and click Next. 4. Clear the Activate the default response rule check box, and then click Next. 5.
IMAP TSE Gateway Setup 6. In the Properties dialog box for the policy you have just created, ensure that the Use Add Wizard check box in the lower-right corner is selected, and then click Add to start the Security Rule Wizard. 7. Click Next to proceed through the Security Rule Wizard. 8. Select This rule does not specify a tunnel, (selected by default) and then click Next. 9. Select the radio button for All network connections, (selected by default) and then click Next.
IMAP TSE Gateway Setup To configure the authentication method for the rule: 1. Choose Kerberos (if both servers are members of the same Windows 2000 domain). OR….. 2. Choose Use this string to protect this key exchange, and enter a string of characters (e.g. ABC123). Try to make the string somewhat complex. Record this string, because you must use it when configuring the policy on the E-mail Server as well.
IMAP TSE Gateway Setup 10. Click Next. Read the following section before proceeding to the steps involved in configuring the filter action. Configuring an IPSec Filter Action You have just configured both the input and output filters for TCP/IP packets. The second step is to configure the action to take for those packets. You can permit, block, or secure the packets that match the filters. If you want to secure the traffic, both computers must have a compatible negotiation policy configured.
IMAP TSE Gateway Setup To configure the filter action 1. In the Filter dialog, click to select the Use Add Wizard check box, and then click Add. 2. Click Next to proceed through the Filter Action Wizard. 3. Name this filter action IMAP Filter Action, and click Next. 4. In the Filter Action General Options dialog box, select Negotiate Security, and then click Next. 5.
IMAP TSE Gateway Setup Configure IPSec Policy on the Email Server The policy you create on the E-mail server will be virtually identical to the policy you just created. There are a few exceptions however. Repeat the instruction set above, noting the following changes 1. In the section Configuring an IPSec Filter List, step 5, enter your Voicemail Server’s IP Address. 2. In the same section, step 6, select From this Port and enter 143. Below, select To any port. 3.
IMAP TSE Gateway Setup Verifying the IPSec policies are working. You should now test to see whether the two machines are employing IPSec to encrypt their IMAP traffic. You can do so on both machines by entering “ipsecmon” (no quotes) in the Run line of the Start Menu. A window similar to the figure below will appear: In this window, you can view the status of the security association between the two servers configured to use IPSec.
IMAP TSE Gateway Setup 342 6510 UM Server Installation Guide
CHAPTER 6 Fax Services Setup In This Chapter...
Fax Services Setup Fax Setup After installing the Fax Server and driver through the Installation Wizard, you must setup the fax services for optimal performance. Fax Mail and Fax Demand share the same fax resource—the Gammalink Fax Card. However, to support Fax On Demand, Fax Mail, and Outbound Fax, you must dedicate one fax card to Fax On Demand and Fax Mail, and another card to Outbound Fax. Installing the Gammalink Fax Card Perform the following steps to install the Gammalink Fax Card.
Fax Services Setup Note: In some international configurations, the telephone cord is permanently attached to the board. If this is the case, push the telephone cord through the slot at the back of the computer before guiding the board into the chassis. 3. After inserting the board, apply gentle pressure to firmly seat it into the slot. 4. When both ends are secure in their guides, replace and tighten the mounting-bracket screw to secure the board.
Fax Services Setup Starting the GammaLink Service After installing the Gammalink fax board driver, you must start the GammaLink System Service and configure it to start everytime the system is rebooted. To start GammaLink: 1. In the Windows Desktop Taskbar, click Start>Programs>Gammalink>Start Gammalink System Service. The GFStartUtility dialog appears. 2. Highlight GammaLink System Service, click Service>Startup Mode and select Automatic. GammaLink is now set to automatically start. 3.
Fax Services Setup Configuring the Fax Settings Configuring the fax settings enables users to use both Fax on Demand and Fax Mail. Note: For more information on each parameter, refer to “Maintaining the Configuration Files” in the Server Configuration Guide. To configure the fax settings: 1. Logon to the 6510 UM. The Main Menu appears. 2. Expand Configuration, then highlight Advanced. 3. Change Disable Fax Detection to False if you want the system to detect incoming faxes.
Fax Services Setup Specifying Fax Board Extensions Specifying a fax board extension allows you to match a port number to an extension number. When a fax is received by the voice mail system, the fax call will be transferred to the specified extension. Note: Fax board settings must be configured only if you have either fax mail or fax on demand software installed, as well as a fax board installed on the fax server To specify an extension: 1. Highlight the PBX.
Fax Services Setup 3. In the Port Number field, enter the fax port on the installed fax card starting at 1. Note: You must enter the port numbers in sequential order. 4. In the Extension Number field, enter the analog extension connected to the associated port. Note: If you are specifying more than one fax port, they must be specified in order. 5. Click OK.
Fax Services Setup Setting up Fax Mail and Fax On Demand Fax Mail allows a user to receive faxes to their mailbox. Fax on Demand allows callers to have a fax document sent to them. To set up fax mail: 1. Highlight Fax Settings. 2. Adjust the appropriate fax settings. For information on how to change a configuration setting, refer to “Maintaining the Configuration Files” in the Server Configuration Guide.
Fax Services Setup Using Fax On Demand Fax on Demand is a powerful add-on module for 6510 UM that allows callers requesting information to get their answers quickly and easily by selecting a fax document that you provide on commonly requested topics. The Voice Mail receives the call and delivers the requested data using a Gammalink board. This is a CPI/200 card, with one, two or four ports. 6510 UM support up to 6 or 7 cards at a time, depending upon available slots.
Fax Services Setup Configuring the Voice Mail System Environment There are two steps required to configure the PC for Fax On Demand: 1. Creating the Fax Voice Menu 2. Configuring the Fax Settings. Creating the Fax Voice Menu In order for callers to be able to use Fax on Demand, the menu directions must be presented to the caller when calling the company. After you create the fax voice menu, you can specify two actions: Sending a Predefined Fax and Sending a Requested Fax.
Fax Services Setup 3. Click Add New Voice Menu. The Voice Menu dialog appears.
Fax Services Setup • In the Menu Name field, enter the name of the voice menu. Note: All voice menus begin with sub-menu number one (1) which is generated automatically by the system. From sub-menu number one (1), callers can be routed to any of the other sub-menus. • From the Sub Menu Phrase drop down list, select the desired prompt that will be used. • In the Description field, enter a description of the voice menu. Note: Fax documents will have been predefined in the voice menu setup. 4.
Fax Services Setup 5. Select a DTMF key to match the action to. The Parameters (Send Predefined Fax) dialog appears. 6. From the Next Sub Menu drop down list, select a sub menu to take the caller once the action is completed. 7. In the Document field, enter the number of the document, then click OK. 8. Highlight Send Requested Fax, then press the right mouse button. Note: This action asks the caller to enter a four digit document number. This document is then faxed to the caller’s fax machine. 9.
Fax Services Setup Note: If you do not have the access number, contact your System Administrator for this number. 3. Transfer to the extension connected to the fax board installed in the 6510 UM PC, and send the document. A direct outside line may be connected to the fax card by passing the automated attendant. The documents that you fax into the system are stored in a holding queue until they are saved with a document number. 4.
Fax Services Setup In order to copy a document to the 6510 UM system, you must first save the document in the correct format. Fax documents must be in one of three formats: ASCII, ∗.PCX, and ∗.DCX. Fax documents copied to the 6510 UM PC must be saved as ∗∗∗∗.FAX files. Note: You must use a program that allows you to save in one of these formats. The “∗∗∗∗“ refers to any four digit number from 1000 to 9999. To copy a document: 1. Copy the ∗∗∗∗.
Fax Services Setup Distributed Fax Method This configuration allows you to configure a system wide default fax mailbox where the system will route all incoming faxes. Once you configure a user’s account to the mailbox, the user may access the fax via their TUI/GUI/ or e-mail. The above configuration is common when a company does not use DID lines and makes one person responsible for distributing incoming documents.
Fax Services Setup In this setup you create a voice menu template for the user’s mailbox, and then configure an option to send to FaxMail. 2. DID Routing DID Routing is used when you want to have faxes routed directly to a user’s mailbox. You must create a DID mailbox for the DID number to route to if it is different then the user’s regular mailbox. You then create a voice menu template with the default setting of ‘Send to Fax Mail” and configure it to send to the user’s regular voice mailbox.
Fax Services Setup Gammalink Fax Board The Voice Mail receives the call and delivers the requested data using a Gammalink board. This is a CPI/200 card, with one, two, or four ports. 6510 UM supports from one to seven cards at a time, depending upon available slots. This card uses the Instant Information Driver that is automatically installed when the Telephony Fax application is loaded onto the user’s PC.
Fax Services Setup 5. Open a mailbox, then click the Addresses tab. The Addresses dialog appears. 6. Click Add > Fax. The Address dialog appears. • From the Country drop down list, select a country. • In the Area/City Code field, enter either the area code or the city code. • In the Number field, enter the fax number. This allows the user to print incoming faxes to the fax machine. Click OK.
Fax Services Setup 7. Click the Message Options tab. The Message Options dialog appears. 8. Select Send E-mail with New Faxes if the user wants to receive faxes through Microsoft Outlook. This ensures that, with every new fax that is delivered to the mailbox, a notification of the received fax will be sent to the e-mail address. 9. Select Attach Fax File to E-mail if the user wants to receive a copy of the fax as an attachment to the e-mail.
Fax Services Setup Using Outbound Fax Refer to your Fax Server Administration Guide for installation and configuration instructions.
Fax Services Setup 364 6510 UM Server Installation Guide
CHAPTER 7 Installing Optional Modules In This Chapter . . .
Installing Optional Modules Overview The 6510 UM system uses two optional modules to increase the functionality of the software: Local Area Paging (LAP) and additional languages Installing Local Area Paging (LAP) Local Area Paging (LAP) allows a user to be paged on a beeper when they receive a call or a new message. LAP is especially useful for those users who are often away from their desk or out of range of the operator overhead/PBX page, as they can pick up the call from any phone.
Installing Optional Modules Installing the Paging Transmitter System Your WaveLinks Computer Controlled Paging System includes a Transmitter Unit, a “Rubber Duck” Antenna, a Right Angle Antenna Adapter, a PC Adapter, a Power/ COM Adapter Cable, and a Power Brick. Caution: Do not operate the paging system without the antenna connected to the paging transmitter as damage to the paging transmitter may occur. To install the paging system: 1. Attach the “Rubber Duck” antenna to the Transmitter Unit.
Installing Optional Modules 5. Connect the Power Brick and the Power/COM Adapter Cable. Plug the Power Brick into a 110 VAC power outlet. The red colored PWR/BAT LED indicator on the Transmitter Unit should be illuminated when power is properly applied. 6. For more details on the paging system, refer to the “On-Site Controlled Paging System Handbook” enclosed with your transmitter. Configuring Local Area Paging Before you can use Local Area Paging, you must specify the configuration settings.
Installing Optional Modules 3. Double-click Local Area Paging Device. The Device dialog appears. • From the COM Port Number drop down list, select 2. • From the Baud Rate drop down list, select a baud rate of 9600. • From the Parity drop down list, select the parity. • From the Data Bits drop down list, select 8. • From the Stop Bits drop down list, select 1. • From the Padding drop down list, select the padding for the data. • In the Carrier Detect field, enter the time in milliseconds.
Installing Optional Modules The following four configurations can be used for Local Area Paging: • Page user for all incoming calls • Page user at the caller’s request • Page caller on new messages • Page caller on new messages and calls Note: When a mailbox is set up for LAP, the beeper is activated for all messages as well as incoming calls. To enable Local Area Paging, make sure that the Local Area Paging option is checked in the Mailbox Feature Group.
Installing Optional Modules 4. Click the Notification tab. The Notification dialog appears. • From the LAP Mode drop-down list, select how the user will be contacted when they have a page. • In the Local Area Paging field, enter the pager’s cap code. • From the Pager Baud Rate drop-down list, select the pager’s baud rate. • From the Pager Type drop-down list, select the type of pager the user has. Note: The capcode is printed on the back of the pager.
Installing Optional Modules Page User at the Caller’s Request Users may be paged for all incoming calls or at the caller’s request. If the caller requests that the user be paged, the call may be transferred back to the user’s extension or to a phantom DN for pick up. Setting Up a User To Be Paged At Caller’s Request If the user is to be paged at the caller’s request, a Voice Menu must first be created that specifies the digit for activating the User’s pager.
Installing Optional Modules To create a voice menu: 1. Log on to 6510 UM. The Main Menu screen appears. 2. Highlight Voice Menu, then click Add New Voice Menu.
Installing Optional Modules 3. The Voice Menu dialog appears. 4. In the Menu Name field, enter a menu name. 5. From the Sub Menu Phrase field, select Mailbox Active Greeting. This plays the active mailbox greeting. 6. Highlight LAP Current Mailbox, and then right-click the mouse.
Installing Optional Modules 7. Click Send Action To. The DTMF key drop down list appears. 8. Select a DTMF key to match the action to. 9. Click Save Voice Menu.
Installing Optional Modules Installing an Additional Language 6510 UM is fully multilingual, and can support up to 9 simultaneous languages per company for answering, transferring calls, and for users on the system. While the system ships with English as the default language, you have the option to order additional languages that can be loaded and configured onto the system.
Installing Optional Modules Folder Number 1 Language English 2 French 3 German 4 Spanish 5 Italian 6 Cantonese 7 Mandarin 8 Japanese 9 Arabic 10 Farsi 11 Russian 12 Polish 13 Hungarian 14 Greek 15 Thai 16 Portuguese 17 Dutch Installing the Language Phrases Once you have copied the language set to the appropriate folder, you can install the language phrases. To install the language phrase: 1. Log on to 6510 UM. The Main Menu screen appears. 2.
Installing Optional Modules 3. Click the Company Languages tab. The Company Languages dialog appears. 4. Click Add. The Language Properties dialog appears. • From the Language drop down list, select the language you have copied to the C:\UM\Prompts\System • From the Operator drop down list, select the operator mailbox extension that will answer for the additional language.
Installing Optional Modules • From the Greeting drop-down list, select the recorded greeting number for the additional language. • Select Set as Default to specify the language as the system default. 5. Click OK, then Save Company. For more information, refer to “Specifying a Language” in the Server Configuration Guide. Configuring Multilingual Users 6510 UM provides you with the ability to assign one language that a user hears when they pick up their messages.
Installing Optional Modules To configure multilingual users: 1. Expand the company. 2. Highlight Feature Group, then press the right mouse button and click New > Feature Group. The General dialog appears. 3. From the Mailbox Language drop down list, select the default language users hear when picking up messages. 4. From the Caller Language down list, select the default language that the caller is greeted with if he or she does not choose a language at the automated attendant. Note: In most cases.
Installing Optional Modules Specifying Multilingual Greetings If you want a user to be able to record a greeting for every language installed in the system, you must check off the Multilingual option for the feature group. To specify multilingual greetings: 1. Click the Mailbox Options tab. The Mailbox Options dialog appears. 2. Select Multilingual, then click Save Feature Group.
Installing Optional Modules 382 6510 UM Server Installation Guide
CHAPTER 8 Folder Structure and File Description In This Chapter . . .
Folder Structure and File Description Storing 6510 UM Files All 6510 UM files are stored in either the Application or Windows folders. Handling the Application Folder The Application folder can be specified during the installation process. The default is C:\UM.Executables ShowShell.exe is the user interface for 6510 UM. 6510 UM6510 UM.exe is the Voice Server service. Admin (6510 UM Administration program folder) 6510UMAdmin.dll modifies the configuration of the system.
Folder Structure and File Description Messages (Message file folder) Company ID (System creates the folder for Company 1 by default) Fax contains all the fax type files Voice contains all the voice type files. Text contains all the email type files Other contains all the files other than fax, text, and voice types. Prompts (Prompt file folder) Company is the company greeting file folder. Company ID (System creates the folder for Company 1 by default). Personal is the personal greeting file folder.
Folder Structure and File Description Unresolved holds unresolved message files of VPIM. Backup backs up VPIM files. WebClient Holds all the WebClient files including all the HTMLs, ASPs, Java applets and graphics. UMSoundApplet.jar is the Java sound applet. UMclient.jar is the file that refreshes the web screen for real-time synchronization. Download is the Java runtime engine for downloading. GrantPermission.
Folder Structure and File Description System32 Files EsVoiceCtrl.ocx Purpose It loads and makes appropriate calls to those DLLs such as EsnaTapi.dll and CSapiTTS.DLL depending on the type of Voice Board and Speech Recognition Engine installed. CSapiTTS.dll This DLL sits in the middle layer, providing speech synthesis capabilities for 6510 UM. CV_32DLL.dll RHETOREX file format conversion library. Used only for Rhetorex voice boards. VPIMServer.exe Service of VPIM server VPIMEventLog.
Folder Structure and File Description 388 6510 UM Server Installation Guide
Index Index A About This Guide 8 Application Folder C Handling 384 Conventions F 8 Fax Hardware H Gammalink Card Installing 344 344 Hardware Requirements I 8 Intended Audience M MSMQ 17 Overview 17 MSMQ 1.0 Client 12 29 Installing on Windows NT 4.0 29 MSMQ 1.0 Server Requirements MSMQ 2.0 Client 19 Installing on Windows 2000 Professional MSMQ PEC 1.0 MSMQ Server 26 Installing 24 Installing PEC 1.0 MSMQ Server 1.
Index P PBX Specifying Fax Board Extensions Preparing the Network S Hardware Requirements 12 Installing MSMQ 18 Installing SQL 7.0 21 NT 4.0 Network Requirements Overview 12 Software Requirements 16 Software Requirements SQL 7.
