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The Getting Started Guide provides a list of steps that must be performed both prior and following the installation of Mitel Networks™ 6110 CCM (Contact Center Management). Each section of this document references relevant information in the Mitel Networks 6110 Contact Center Management Installation Guide.
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0LWHO 1HWZRUNV &&0 *HWWLQJ 6WDUWHG *XLGH Mitel Networks 6110 CCM permissions are based on database teams and groups. When you configure the YourSite Database, you must create agent IDs and associate the agents to employees and to agent groups. You must associate the agent groups to the queues for which they answer calls. You must associate the employees to employee groups and the queues to queue groups.
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0LWHO 1HWZRUNV &&0 *HWWLQJ 6WDUWHG *XLGH &&0 (QWHUSULVH 1RGH 6110 CCM Enterprise Node (CEN) is an add-on application that provides multi-site call center capabilities for a single-server configuration. CEN provides centralized reporting for geographically dispersed call centers. (To acquaint yourself with CEN, see page 60 of the Mitel Networks 6110 Contact Center Management Installation Guide.
