Specifications

3300 ICP General Information Guide
82
Features
Features of the 3300 ICP
Feature Name: Description:
Account Codes -Default
Default Account Codes are entered automatically by the system
each time a user dials an external number. They may be used to
segregate groups in SMDR for billing.
Account Codes -Verified and
Non-Verified
Verified Account Codes let you access features that are not
normally available at a station. These account codes can be used
to change the COS and COR at any station.
Non-Verified Account Codes let you enter codes on the SMDR
record for billing and/or call management.
Account Codes -System
System Account Codes are automatically outpulsed by the system
when outgoing calls are made on a specialized carrier trunk circuit.
ACD 2000® Extended Agent
Groups
Allows you to assign up to 64 agent groups with a maximum of 150
agents in each group.
ACD 2000® Skill-based
Routing
Each agent in an agent group is assigned a skill level. Calls to the
group are routed to the most skilled available agent. If agents of
equal skill are available, the call is routed to the longest-idle agent.
To facilitate skill-based routing, agent IDs can appear in more than
one agent group.
ACD Make Busy Reason
Codes
ACD agents enter a reason code when phones are put into a Make
Busy state.
ACD Real Time Event Makes the ACD Real Time Event stream a purchasable option.
Add Held Lets you move a call on Hold to another line appearance, form a
conference with a call on hold, or add a call on hold to an existing
conference.
Advanced Analog Networking
Provides calling line identification and travelling class marks across
T1/D4 trunks.
Advanced ARS Allows you to program day and time zones, route plans, and ARS
assignment.
Advice of Charge AOC allows the caller to determine the cost of a toll call.
ANI/DNIS/ISDN Number
Delivery
Automatic Number Identification and Dialed Number Identification
Service identify numbers that are transmitted on an incoming trunk.
ANSWER PLUS Automatic
Attendant
Allows an external caller to dial through to an extension without
having to go through an attendant.
ANSWER PLUS
Automatic Call Distribution II
(ACD 2000)
Consists of four main components: call distribution, agent mobility,
management and reporting, and feature configuration and
administration.
ANSWER PLUS - Mitel Call
Distribution
Permits the use of Recorded Announcement Devices (RADs) and
a uniform call distribution to hunt groups.
Attendant Bulletin Board
Bulletin board is shared by all 5550 IP Consoles on the system that
have a network connection. Use it to post information for other
attendants (for example, speed dial numbers).
Attendant Busy-Out (Console) Places your attendant console in a busy-out condition (absent
status) under certain circumstances. In the busy-out condition,
incoming calls are automatically rerouted.
Attendant Busy-Out (Station) Lets you busy-out a specific station by using the attendant console.
Attendant CAS Interface Centralized Attendant Service interface allows a 3300 ICP to be a