Specifications

3300 ICP General Information Guide

Applications

System Applications

Applications Interfaces

The following application interfaces are supported on the 3300 ICP system:

• TAPI™ - Microsoft’s TAPI (Telephony Application Programming Interface) for desktop

applications or client/server applications.

• MiTAI - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol Interface

(API) that allows third-party-developed CTI applications to interface with the Mitel Network's call

control. A programmer's toolkit plus run-time software is also available, which enables developers

to create computer telephony applications.

For additional information refer to "Mitel Networks Enabling Technology" documentation.

Automatic Call Distribution

The 3300 ICP provides fully integrated Automatic Call Distribution (ACD) functionality that includes

call distribution, agent mobility, management and reporting, feature configuration, administration, and

recorded announcement devices (RADs).

The system also supports ACD over the MSDN/DPNSS digital network or IP to allow multi-site

working; agents at different locations service calls on the network independently of where they

entered the network.

Additional functionality can be added with the Mitel Networks 6100 Contact Center Solutions product

line.

Integrated Wireless

The 3300 ICP supports wireless devices from Symbol Technologies to provide a fully-featured

integrated wireless solution. With Symbol Technologies wireless IP phone devices, users have

access to the complete range of 3300 ICP features over an 802.11b wireless LAN. The 3300 ICP

supports the Symbol MiNET Wireless Phone (NetVision II).

Using the IEEE 802.11b wireless LAN protocol a network of Symbol Spectrum24 Access Points form

the basis of the wireless LAN. These Access Points function as a Media Access Control (MAC) bridge

between wired LANs and wireless endpoints. The Spectrum24 Access Points use the Direct

Sequence Spread Spectrum and operate at up to 11 Mbps.

The 3300 ICP can be used to provide wireless gateway functionality to existing legacy PBX's

including Mitel Networks SX-2000 and Mitel Networks SX-200 systems. Communication between the

3300 ICP wireless gateway and the legacy PBX is over standard trunk protocols such as

MSDN/DPNSS, Q.Sig, or T1/D4.

For more information on Symbol Technologies products visit their Web-site at www.symbol.com.