GENERAL INFORMATION GUIDE
Table of Contents OVERVIEW ................................................................................................................1 System Architecture ...........................................................................................................2 SYSTEM.....................................................................................................................3 Physical System Features...........................................................................................
Table of Contents APPLICATIONS ...................................................................................................... 16 System Applications ........................................................................................................ 16 Applications Interfaces ..................................................................................................................16 Automatic Call Distribution..............................................................................
Table of Contents DESKTOP APPLICATIONS.....................................................................................34 Mitel Networks 5810 PDA Application ..............................................................................34 Mitel Networks 6600 Your Assistant .................................................................................34 Manual Maker ..................................................................................................................35 PERIPHERALS ......
Table of Contents Mitel Networks 5423 IrDA Module ................................................................................... 69 Mitel Networks 5424 IrDA Module ................................................................................... 70 Mitel Networks 5485 IP Paging Unit ................................................................................ 71 Mitel Networks 3300 Power Dongle (cisco compliant) .....................................................
Table of Contents SOLUTIONS...........................................................................................................103 Overview........................................................................................................................103 Stand-alone Site ............................................................................................................103 Multiple Site ..................................................................................................
Overview The Mitel Networks™ 3300 Integrated Communications Platform (ICP) is a Voice over IP (VoIP) solution that delivers the superior voice capabilities and the features that enterprises have come to expect from a communications system. The 3300 ICP builds upon Mitel Networks 25+ years of voice experience, migrating system and desktop features forward into a packet-switched delivery model.
3300 ICP General Information Guide System Architecture The 3300 ICP is built upon Mitel Networks Data Integrated Voice Applications™ architecture delivering sophisticated call management, applications and desktop solutions for businesses. Mitel Networks delivers a highly scalable robust call control that fully utilizes the power of IP while recognizing the need to fully support traditional TDM based telephony for legacy devices and PSTN connectivity.
3300 ICP General Information Guide System Physical System Features The 3300 ICP components have the following common physical features: • External Casing. All of the components may be stacked or rack-mounted (in a 19-inch rack) • Power Supply. Each unit has its own Standard Male IEC AC input connector for power • LEDs. All LEDs are located on the front of the units for visual indication of circuit status.
3300 ICP General Information Guide Three sizes of 3300 Controller are available. These units provide direct connectivity for the following maximum configurations • 100 users, 2 NSUs direct connection (4 NSUs if chaining is used), 2 ASUs, 8 Attendant Consoles, 64 echo cancellers, and 32 G.729a compression channels (optional). Note: This configuration can not be expanded. • 250 users, 2 NSUs direct connection (4 NSUs if chaining is used) 4 ASUs, 16 Attendant Consoles, 64 echo cancellers, and 32 or 64 G.
3300 ICP General Information Guide Network Services Units The Network Services Unit provides connectivity to digital trunks for public or private networks. Protocol support includes DASS II, PRI, BRI, MSDN/DPNSS, R2, T1/ CAS, Q.Sig, and XNET.
3300 ICP General Information Guide Mitel Networks 3300 BRI Network Services Unit The Mitel Networks 3300 BRI NSU provides connectivity for Basic Rate ISDN (BRI) transport for both data and voice traffic. This unit is available in North American and European variants. The North American variant supports user-side interface. The European variant supports both network and userside interfaces. The 3300 BRI NSU supports 15 BRI U-interfaces per unit.
3300 ICP General Information Guide Analog Services Units The Analog Services Unit (ASU) provide connectivity for analog trunks and telephones (POTS and On-Premise Station (ONS)) to the 3300 ICP system. There are two variants: • Mitel Networks 3300 Universal Analog Services Unit • Mitel Networks 3300 Analog Services Unit The 3300 ICP system supports up to four Analog Services Units in any combination giving a maximum of 96 analog ports for standard telephone connectivity.
3300 ICP General Information Guide Digital Service Unit A DSU cabinet holds up to four DSU cards and two FIMs. The DSU cards provide digital trunk interfaces for public or private network access and specialized digital functions (such as messaging and ISDN service). The FIMs support the transmission of voice and data signals between the DSU and the 3300 controller.
3300 ICP General Information Guide database to the 3300database is converted and restored onto the 3300 ICP by using the Mitel Networks 3300 Configuration Tool. Mitel Networks SX-2000 MICRO LIGHT By installing a triple FIM card in the SX-2000 MICRO LIGHT cabinet, you can connect it to the 3300 ICP with a multi-mode fiber cable. As a result, you can use the existing peripheral and digital trunk cards within the cabinet. Any additional cabinets can also be connected in this way.
3300 ICP General Information Guide Mitel Networks 3200 Integrated Communications Platform (ICP) The Mitel Networks 3200 ICP database is converted and restored to a 3300 ICP database, and any peripheral cabinets connect to the FIM ports on the 3300 Controller. In addition to supporting DNI telephones with the peripheral cabinet, the 3300 ICP supports the following legacy, single-port IP telephones: • SUPERSET 4015IP • SUPERSET 4025IP.
3300 ICP General Information Guide Maintenance Alarms The 3300 ICP system raises an alarm when an anomaly is detected and corrective action is required. The system continuously provides all attendants who use the Mitel Networks consoles with alarm status information. Alarm threshold levels are programmable. There are three classes of alarms: • Critical indicates a loss of service that demands immediate attention. This alarm invokes System Fail Transfer.
3300 ICP General Information Guide Security Toll Control Any communications system that has a combination of Direct Inward System Access (DISA), integrated auto attendant, or RAD groups and peripheral interfaced auto attendant or voice mail can be susceptible to toll abuse; therefore, it is important to assign appropriate telephone privileges and restrictions to devices. In addition, telephones in public places (such as a lobby) should be denied toll access unless authorized through an attendant.
3300 ICP General Information Guide Specifications Environment for 3300 ICP Components and Peripherals Storage Environment for 3300 ICP Components and Peripherals Condition Specification Temperature 3300 Controller: 32º to 104º F (0º to 40º C) All Other Components: 39º to 120ºF (4º to 49ºC) 15-95% Relative Humidity, non-condensing 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis One 15.3 cm (6 in.) drop, each edge and corner adjacent to the rest face – unpackaged One 76.
3300 ICP General Information Guide Environment for DSU and Peripheral Units Storage Environment for DSU and Peripheral units Condition Specification Temperature Humidity Vibration -40º to 150ºF (-40º to 66ºC) 5-95% Relative Humidity, non-condensing 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis One 20.
3300 ICP General Information Guide Tone Plans The system supports tone plans for the following countries: • Australia • Brazil • France • Germany • Italy • Latin America (Argentina, Chile, Mexico) • Netherlands • New Zealand • North America (Canada, USA) • Portugal • Spain • United Kingdom. For detailed information, refer to the technical information in the "Hardware User Guide.
3300 ICP General Information Guide Applications System Applications Applications Interfaces The following application interfaces are supported on the 3300 ICP system: • TAPI™ - Microsoft’s TAPI (Telephony Application Programming Interface) for desktop applications or client/server applications. • MiTAI - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol Interface (API) that allows third-party-developed CTI applications to interface with the Mitel Network's call control.
3300 ICP General Information Guide Voice Mail The 3300 ICP includes an integrated fully featured voice mail system designed to improve communication among your company, clients, customers, and employees. Up to 30 ports are available for voice mail calls with support for a maximum of 750 mailboxes and 450 hours of storage time.
3300 ICP General Information Guide Management Applications OPS Manager OPS Manager is a complete telecommunications management tool that enables customers to control the maintenance and operation of a network of Mitel Networks systems.
3300 ICP General Information Guide Each category within the 6200 Cost Management Solution consists of the following modular options: Call Accounting • Supports all carrier billing structures • Accurate costing and call usage details • Many standard report/sort types/filters available • Flexible, customizable retrieves data from OPS Man or the 6100 CCM General Cost Allocation • Third party billing and costing application • Flexible import capability to introduce third party billing data directly
3300 ICP General Information Guide Core Features MARATHON Advanced Optional - CTI integration for free seating and precise search by agent ID, Transaction Code - Selection of conversations according to events, scope of business, or application - 4-64 channels analog - 4-32 channels Mitel Digital - TCP/IP - Standard 1,000-hour hard disk - Call Collection Box for storage of archive calls to hard disk for instant retrieval - Keyboard, mouse, 17” Monitor Integrated Speakers - Loop Playback fa
3300 ICP General Information Guide Core Features MARATHON TDI Optional - Recording, buffering, and automatic data transfer to a central file server system - Channel capacity up to 128 per chassis (64 for Mitel Digital) - Data Storage and buffering on the local hard disc (up to 4,000 hours), call related data stored in local database - Optional RAID mirroring of local hard disc - Automatic up-load—redundancy of files for security - CTI and VOX controlled recording, agent or supervisor initiated
3300 ICP General Information Guide • Last Call Repeat The optional Last Call Repeat Facility enables up to 8 users quick access to their last calls from their own telephone. This enables a user to monitor recorded conversations from any telephone throughout the world, 24 hours a day, without relying on any administrative personnel. • Threat Call Recording This software package in combination with the MARATHON recording system allows selective recording of important calls and threat calls.
3300 ICP General Information Guide Mitel Networks 5700 Voice First Application Mitel Networks 5700 Voice First Application is a software-based IP video system. It provides the easiest-to-use video conferencing solution on the market today by integrating it’s application with the controls on a Mitel Networks 5020 IP Phone.
3300 ICP General Information Guide • Dial in or Ad-hoc conferencing. This application should be installed on a PC with the following minimum requirements: • 400 MHz Pentium • 64 MB Memory • 10/100 Network Interface card • Windows NT or Windows 2000 operating system.
00 ICP General Information Guide Mitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center Solutions (CCS) is a suite of applications that enhances the integrated ACD functionality of the 3300 ICP. These applications enable customers to maximize the efficiency of their contact center.
3300 ICP General Information Guide Mitel Networks 6120 Contact Center Scheduling Mitel Networks 6120 Scheduling integrates with the 6110 CCM forecasting to provide supervisors with automated capabilities to • Automatically schedule agents to meet forecasted contact center activity levels on a per shift, daily, weekly and monthly basis • Efficiently schedule agents by assigning them tasks based on their skill set • Schedule within budget by viewing the automatically generated reports on the financial i
3300 ICP General Information Guide • Report on the 6160 IQ functionality -Call Detail Reporting Mitel Networks 6170 Quality Monitoring Mitel Networks 6170 Quality Monitoring provides contact centers with the tools required to record calls for liability purposes and/or evaluate the quality of an agents work, measure performance and improve the response of the agents.
3300 ICP General Information Guide Mitel Networks 6500 Unified Communications Mitel Networks 6500 Unified Communications deliver powerful, unique solutions. The software resides on a server, and the system responds to conversational voice commands providing a single point of access for a wide range of information. The 6500 UC Server can support up to 30 ports of simultaneous speech, corporate directories containing up to 10,000 names, and personal directories containing up to 500 names.
3300 ICP General Information Guide Mitel Networks 6500 Unified Messaging Mitel Networks 6500 Unified Messaging is fully integrated with both Microsoft Exchange 2000 and the 6500 Attendant. Using speech recognition, it provides voice-command access to and management of all messages from a single Outlook Inbox.
3300 ICP General Information Guide Calendar & Task Management Calendar & Task Management provides users with access to their Calendar and Task lists using spoken commands. Users can also review their message lists, and create, modify, or delete appointments, meetings or tasks. Fax Integration Fax Integration enables users to integrate with a third party fax server.
3300 ICP General Information Guide Voice Mail & Integrated Messaging • Voice and fax messages can be delivered directly to an e-mail package such as Microsoft Exchange/Outlook™, Novell GroupWise™, Lotus Notes™, or any other SMTP and IMAP/POP3 compliant email applications being used. 6510 Unified Messaging allows integration of voice and fax messages into any mail server so you can retrieve an entire suite of message types using a single application.
3300 ICP General Information Guide Optional Fax Mail and Fax Server • Fax Mail allows users to receive faxes in their desktop mailbox. The fax board in the 6510 Unified Messaging server receives the faxes and deposits them in the appropriate mailbox(es). Fax Mail then notifies the user of the fax message. Upon opening the file, the default fax viewer displays the document. The user can then print, redirect, or save the fax.
3300 ICP General Information Guide • System partitioning. Users and interactions can be displayed, managed, and tracked in logical groups through the use of queues, queue groups, and workgroups. • Flexible levels of fault tolerance. A number of different configurations are supported allowing various levels of fault tolerance and recovery, from disk mirroring to system fail over to truly redundant constant computing. • Seamless, comprehensive, transactional data collection.
3300 ICP General Information Guide Desktop Applications Mitel Networks 5810 PDA Application The Mitel Networks 5810 PDA applications allow a user with a Palm® Handheld™ Personal Digital Assistant (PDA) to dial numbers and activate features on a Mitel Networks 5020 or 5220 IP phone that has a Mitel Networks IrDA Module, a 5140 IP Appliance, or a 5240 IP Appliance.
3300 ICP General Information Guide Manual Maker Manual Maker is a tool for creating customized user guides. This tool provides the ability to tailor a user guide to specified systems, phone models, programmed features, feature activation methods and/or attendant consoles (voice mail, ACD, and subattendant features). Manual Maker is available to Mitel Networks authorized partners via Mitel Online.
3300 ICP General Information Guide Peripherals The following peripheral devices are supported on the 3300 ICP.
3300 ICP General Information Guide Analog telephones can also be connected to a 3300 ICP using a 3300 Universal ASU, 3300 ASU. or peripheral unit with an ONS Line Card or LS/GS trunk card installed.
3300 ICP General Information Guide Desktop Mitel Networks 5001 IP Phone The Mitel Networks 5001 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the telephone include: • Three fixed-function keys: Hold, Message, and Transfer/Conference • Handset and Ringer Control • Message Waiting Lamp • Wall-mounting • Multiple powering options.
3300 ICP General Information Guide Mitel Networks 5005 IP Phone The Mitel Networks 5005 IP Phone is a low-cost, single port multiline IP telephone that connects to a 10BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5010 IP Phone The Mitel Networks 5010 IP Phone is a dual port, multiline IP telephone that connects directly to a 10/100BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5020 IP Phone The Mitel Networks 5020 IP Phone is dual-port multiline IP speakerphone that connects to a 10/100BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5140 IP Appliance The Mitel Networks 5140 IP Appliance is an exciting advance in IP telephony. It combines proven, high-quality communications with superior feature access for easy information retrieval. This device adds IP value to the desktop by with improved integration of desktop devices and software server applications. It also provides portal access to the LAN network.
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3300 ICP General Information Guide Mitel Networks 5201 IP Phone The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5205 IP Phone The Mitel Networks 5205 IP Phone is a low-cost IP telephone that connects to a 10BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5215 IP Phone The Mitel Networks 5215 IP Phone is a dual port, multiline IP speakerphone that connects directly to a 10/100BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5220 IP Phone The Mitel Networks 5220 IP Phone is an IP telephone that connects to a 10/100BaseT Ethernet network.
3300 ICP General Information Guide Mitel Networks 5230 IP Appliance The Mitel Networks 5230 IP Appliance combines the power of a desktop telephone with a Personal Digital Assistant (PDA). A software CD is supplied with the phone that enables the PDA to communicate with the Appliance and use applications such as Dial By Address Book which enables users to dial a number from the contact list of their PDA and the viewing of call logs.
3300 ICP General Information Guide 5230 IP Appliance with PDA 5230 IP Appliance without PDA 49
3300 ICP General Information Guide Mitel Networks 5240 IP Appliance The Mitel Networks 5240 IP Appliance combines proven, high-quality communications with superior feature access for easy information retrieval. This device adds IP value to the desktop by offering improved integration with desktop devices and software server applications. It also provides portal access to the LAN network.
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3300 ICP General Information Guide Mitel Networks 5303 Conference Phone The Mitel Networks 5303 Conference Phone is a stand-alone, analog telephone conferencing unit. The product consists of a "saucer" and a "tablet" connected by a short cable. The saucer encompasses the speakers/ microphones while the tablet provides the dial pad, softkeys, volume controls, mute and backlit display. The Mitel Networks 5303 conference Phone builds on Mitel Networks’ tremendous expertise in acoustic design.
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3300 ICP General Information Guide Mitel Networks 5305 IP Office Conference Unit The Mitel Networks 5305 IP Office Conference Unit uses acoustic beam-forming technology to ensure superior audio performance. It connects to the headset port of the 5020 IP Phone or 5220 IP Phone and is designed for optimal use in any 10 feet by 10 feet (3 meters by 3 meters) private office.
3300 ICP General Information Guide port of 5020 IP Phone or 5220 IP Phone and is designed for optimal performance in any 15 feet by 25 feet (4.5 meters by 7.6 meters) boardroom.
3300 ICP General Information Guide • Seven Speed call keys • Four fixed-function keys: Program, Hold, Flash, and Message • Handset and ringer volume controls • Ringer pitch control • Message Waiting lamp 56
3300 ICP General Information Guide SUPERSET 4015 The SUPERSET 4015 connects to a DNI card in the Peripheral unit.
3300 ICP General Information Guide SUPERSET 4025 The SUPERSET 4025 connects to a DNI card in the Peripheral unit.
3300 ICP General Information Guide SUPERSET 4150 The SUPERSET 4150 telephone connects to a DNI card in the Peripheral unit.
3300 ICP General Information Guide Symbol MiNET Wireless Phone The Symbol MiNET Wireless Phone is a small, lightweight, wireless telephone designed to operate over Spectrum24 wireless data networks by using Voice-over-IP. This phone is available in Direct sequencing only and can only be used with an 11MB Access Point (802.11b). This phone and supporting apparatus provide greater flexibility to the 3300 ICP. The phone interfaces directly with the controller which provides full system functionality.
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3300 ICP General Information Guide Consoles SUPERCONSOLE 1000 The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The four-line by 80character alphanumeric display shows source and destination, time and date, call waiting, and station information (such as COS and COR values).
3300 ICP General Information Guide Mitel Networks 5550 IP Console The Mitel Networks 5550 IP Console is an advanced PC-based console and administration application. It has a highly intuitive Graphical User Interface (GUI) including screen based call status and call handling prompts. A telephony keypad and dual handset/headset jack provide fast, efficient attendant call handling on the Mitel Networks 3300 ICP.
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3300 ICP General Information Guide Accessories Mitel Networks 5410 Programmable Key Module The Mitel Networks 5410 Programmable Key Module provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
3300 ICP General Information Guide Mitel Networks 5415 Programmable Key Module The Mitel Networks 5415 Programmable Key Module 48 provides additional feature keys for a 5020 IP Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
3300 ICP General Information Guide Mitel Networks 5412 IP Programmable Key Module The Mitel Networks 5412 IP Programmable Key Module provides 12 additional personal keys for a 5220 IP Phone. They can be programmed as feature keys, speed call keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
3300 ICP General Information Guide Mitel Networks 5448 IP Programmable Key Module The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5220 IP Phone. They can be programmed as feature keys, speedcall keys, Direct Station Select keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.
3300 ICP General Information Guide Mitel Networks 5423 IrDA Module The Mitel Networks 5423 IrDA (Infrared Display Adapter) Module attaches to a 5020 IP Phone. Mitel Networks 5810 PDA application software must also be installed on the Palm Personal Digital Assistant (PDA) operating system. A wireless connection between the telephone and the Palm PDA is established through the infrared ports. This optional module gives the user the ability to dial telephone numbers directly from the Palm PDA.
3300 ICP General Information Guide Mitel Networks 5424 IrDA Module The Mitel Networks 5424 IrDA (Infrared Display Adapter) Module attaches to a 5220 IP Phone. Mitel Networks 5810 PDA application software must also be installed on the Palm Personal Digital Assistant (PDA) operating system. A wireless connection between the telephone and the Palm PDA is established through the infrared ports. This optional module gives the user the ability to dial telephone numbers directly from the Palm PDA.
3300 ICP General Information Guide Mitel Networks 5485 IP Paging Unit The Mitel Networks 5485 IP Paging Unit is an optional module that provides paging functionality on the 3300 ICP. The IP Paging Unit is installed as a stand-alone or a wall-mounted unit. Two LEDs provide basic status information. The unit connects to the LAN using an RJ-45 cable and is powered by a 24 VDC power adapter which is supplied. Each IP Paging Unit supports one paging zone.
3300 ICP General Information Guide Mitel Networks 3300 Power Dongle (cisco compliant) The Mitel Networks 3300 Power Dongle enables Mitel Networks IP telephones to be powered by Cisco 600*/4006, 3524 series of catalyst switches or the Cisco mid-span power hub.
3300 ICP General Information Guide PowerDsine 24PT In-line Power Unit PowerDsine 24PT In-line Power Unit supplies uninterrupted power to Mitel Networks IP Phones and Symbol Spectrum Access Points. By using this unit to power IP devices customers can reduce the cost of installing separate power cabling to each endpoint. Each unit can be used to provide remote power feeding for 24 IP telephones from a centralized universal 100/240VAC, 50/60Hz AC input.
3300 ICP General Information Guide Symbol Spectrum24 Access Point The Spectrum24 Ethernet Access Points (AP’s), manufactured by Symbol Technologies, function as a Media Access Control (MAC) bridge between wired LANs and wireless endpoints (NetVision telephony devices). The Spectrum24 AP-4100 Series Access Points use the Direct Sequence Spread Spectrum used for in-building wireless networks. This Access Point operates at up to 11 Mbps and conforms to the IEEE 802.11(b) standard.
3300 ICP General Information Guide Network Lines The 3300 ICP supports the following types of internal voice lines: • A 10/100BaseT Ethernet connection is required for Mitel Networks IP telephones to connect through an Ethernet LAN to a 3300 Controller. These lines are supported by the 3300 controller. • On-Premises (ONS) lines (24V per port) are for industry-standard DTMF or rotary dial telephones.
3300 ICP General Information Guide The following analog trunks are supported: • Analog CO trunks- These trunks use the loop start (LS) ports on the 3300 Universal ASU or the loop start/ground start (LS/GS) card in the peripheral cabinet to interface with the system. • E&M trunks - these trunks use the E&M trunk card in the peripheral cabinet to interface with the system. The card can be configured for either 2-wire or 4-wire operation. Type 1 through Type V circuits are supported.
3300 ICP General Information Guide ISDN (Integrated Services Digital Network) ISDN Support The Integrated Services Digital Network (ISDN) transmits voice, data, and video at high speeds. ISDN services can be deployed and accessed at enterprise, department, and desktop levels by adding the 3300 Universal NSU with PRI or the 3300 BRI NSU to the 3300 ICP.
3300 ICP General Information Guide R2 The 3300 R2 NSU provides access to the R2 National Public Switched Telephone Network (PSTN) with MF-R2 digital trunk signaling. The 3300 R2 NSU supports the CCITT Blue Book, Volume VI, Fascicle VI.4, Specifications of Signaling System R2, Recommendations Q.440 to Q.490 (with the exception of Q.479 Echo Suppression, Q.490 Test Calls and international signals). Many countries use R2 signaling but do not adhere to the CCITT recommendations in their entirety.
3300 ICP General Information Guide Traffic and Performance Specifications Traffic and Performance Criteria Result Busy Hour Call Completions (BHCC)* Response Time Specification 5471 per hour Internal Test Limit Networked Test Limit (2 nodes) Delay to Dial Tone P.99 < 1000 ms Dial Tone Cut Off Delay P.99 < 500 ms Post-Dialing Delay P.99 < 2070 ms Connecting Delay P.99 < 1180 ms Data Blocking Software <0.
3300 ICP General Information Guide Attendant Console Specifications Number of Operators required (at different system traffic rates) against number of lines Lines System Traffic 4CCS (Low) 25% 55% 85% System Traffic 6CCS (Medium) System Traffic 12CCS (High) 25% 25% 55% (typical) 85% (typical) 55% 85% (typical) 100 1 2 2 2 2 2 2 3 3 200 2 2 3 2 3 3 3 4 5 300 2 3 3 2 3 4 3 5 7 400 2 3 4 3 4 5 4 6 8 500 2 3 4 3 4 6 4* 7* 10* 600 3 4 5 3 5 7 5* 8* 12* 700 3 4 6 4 6 8 6* 10* 13* *Note: System blo
3300 ICP General Information Guide LAN/WAN Network Configuration Network Guidelines To maintain optimum voice quality, voice and data traffic should be separated as much as possible.
3300 ICP General Information Guide Features Features of the 3300 ICP Feature Name: Description: Account Codes -Default Default Account Codes are entered automatically by the system each time a user dials an external number. They may be used to segregate groups in SMDR for billing. Verified Account Codes let you access features that are not normally available at a station. These account codes can be used to change the COS and COR at any station.
3300 ICP General Information Guide Feature Name: Attendant Call Answering Priority Attendant Call Information Display Attendant Call Selection Attendant Conference Attendant Consoles (Multiple) Attendant Console Firmkeys Attendant Console Status Display Attendant Directory Number Attendant Help Attendant Hold Attendant Identity Information Display Attendant Language Selection Attendant Lockout Attendant Messaging Attendant Metered Calls Attendant New Call Tone Attendant Position Busy-Out Attendant Re
3300 ICP General Information Guide Feature Name: Description: Attendant Setup and Cancellation of Station Features Attendant System Login Allows the attendant to setup and cancel certain station features such as Call Forward, Do Not Disturb, Callback, and Reminder.
3300 ICP General Information Guide Feature Name: Description: Call Hold Call Park See Hold. Lets the attendant hold a call so that a telephone user can remotely retrieve the call. Lets you answer an incoming call that is ringing at another station. Protects a call from audible Call Waiting tones, as the result of a camp-on, and prevents intrusion of any kind (for example Busy Override). See Release. Redirects calls to alternate answering points or devices under specified conditions.
3300 ICP General Information Guide Feature Name: Day/Night Service Control Dial Tone Dial Tone -Outgoing Calls Dialed Number Editing Dialing -Conflicting Numbers Direct-In Lines (DIL) Direct Inward Dialing (DID) Direct Inward System Access (DISA) Direct Outward Dialing (DOD) Direct Page Direct Station Select/Busy Lamp Field (DSS/BLF) Display Contrast Control DNI Do Not Disturb DTMF Keypad Support Emergency Services Feature Keys Flash -Calibrated Description: measurements, data dumps, display tele
3300 ICP General Information Guide Feature Name: Description: Flash -Switchhook Lets you place a call on Consultation Hold and return to dial tone so that you can invoke station features. Lets you single- or double-flash a trunk in order to access Centrex™ features. Lets station and console users program a night answer point for their incoming trunk calls. Lets you place a call on Consultation Hold and return to dial tone to invoke station features.
3300 ICP General Information Guide Feature Name: Description: Language Change Lets you change the language of the telephone prompts and softkeys to any one of the following languages: English, French (Canadian), French (European), Italian, German, Spanish (European), Spanish (LA) Dutch, Portuguese (Brazil) or Portuguese (European). An administrator can program any of the programmable keys on a phone as line appearance keys for single or shared lines.
3300 ICP General Information Guide Feature Name: Networked Group Page NI3 Calling Name Delivery Night Service Night Service - Automatic Node ID Recognition Description: entered the network. Group Paging can be completed across a network or network cluster, allowing, for example, set on system A to page a specific group on system B. Allows the called party to see the name of a caller on the telephone’s display screen if the caller has programmed Calling Name to "Allow" through IMAT.
3300 ICP General Information Guide Feature Name: Privacy Release Q.SIG Recall Recall Button Redial Redial -Saved Number Release Reminder Remote Wake-up Calls Ringer Control Ringing -Discriminating Ringing -Discriminating (Optional) Ringing Line Select SMDR -External SMDR -Internal SNMP Agent Speak@Ease Softkey Support Speaker Volume Control Speed Call Keys Speed Call -Pause Speed Call -Personal Description: assigned an access priority.
3300 ICP General Information Guide Feature Name: Description: Speed Call -System Speed Dial Station Message Detailed Accounting (SMDA) Lets you dial stored system numbers. See Speed Call. Lets the system accumulate meter pulses (up to an assigned buffer size) that can be read, printed, and cleared from a console. You can collect meter pulses either with a device (device meter unit accumulation) or an account code (account code meter unit accumulation). Lets you dial any other station directly.
3300 ICP General Information Guide Feature Name: Transmission Tests Trunk Access Trunk Answer From Any Station (TAFAS) Trunk Busy-Out Trunk Group Busy Status Trunk Group Hunting Trunk Labels Trunk Select - Direct Trunk Support Uniform Numbering Plan Universal Port Orientation Voice Mail Voice Mail Interfaces Voice Mail Softkeys XNET Description: a transfer, you can consult privately with the third party and swap between private conversations with each party.
3300 ICP General Information Guide Auto Attendant Features Feature Description Open and Closed Greeting A company greeting can be programmed to automatically change from open business hours to closed or after hours. A Company Greeting can be programmed for use over holidays or shutdowns that will automatically expire after a specified number of days. Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port.
3300 ICP General Information Guide Voice Mail Features Feature Description Personal Greetings/Name Subscriber name and a personal greeting can be recorded by each mailbox user. Informs subscribers when they access their mailbox how many new or saved messages they have (if any). A personal greeting set for a specific number of days (with automatic expiration) can be recorded by each subscriber. Access to subscriber mailboxes requires a password.
3300 ICP General Information Guide Feature Description Message Notification The subscriber will be notified that they have received a message by the message light on their phone (MWI), and optionally by setting the notification type to one of the following options, which will cause the voice mail system to call: - the mailbox’s associated extension number, for analog phone extensions or phones without a message light (prompts called party to log into their mailbox).
3300 ICP General Information Guide Feature Softkey Integration Dual Mailboxes Mailbox Administration via OPS Manager Description called party is busy or does not answer. Information-Only - the auto-attendant will only play the mailbox greeting; no transfer or prompt to leave a message will occur. Administrator - for accessing administrative functions such as greetings recording.
3300 ICP General Information Guide Product Availability by Region Asia Pacific This table indicates the availability of products in the different countries of the Asia Pacific region.
3300 ICP General Information Guide Asia Pacific Australia New Zealand 5220 IP Phone Y Y 5230 IP Appliance Y Y 5240 IP Appliance Y Y Symbol MiNET Wireless Phone** Y Y SUPERSET 4001 N Y SUPERSET 4015 N Y SUPERSET 4025 N Y SUPERSET 4150 N Y **Note: Symbol devices support an English interface only.
3300 ICP General Information Guide EMEA Region This table indicates the availability of products in the different countries of the EMEA region.
3300 ICP General Information Guide EMEA Region UK Spain Portugal Netherlands Ital y Germany France UAE South Africa 5001 IP Phone Y Y Y Y 5005 IP Phone Y Y Y Y Y Y Y Y 5010 IP Phone Y Y Y Y Y Y Y Y 5020 IP Phone Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y 5140 IP Appliance 5303 Conference Phone 5305 IP Office Conference Unit 5310 IP Board Room Conference Unit 5201 IP Phone Y Y Y Y Y Y Y Y Y Y N N N N N N N N N N N N N N N N N Y Y Y Y Y Y
3300 ICP General Information Guide EMEA Region Module 5485 IP Paging Unit 3300 Power Dongle UK Spain Portugal Netherlands Ital y N N N N Y Y Y Y Germany France UAE South Africa N N N N N Y Y Y Y Y Latin America Region This table is a list of products available in Latin America. It does not necessarily denote that the product has completed regulatory approvals.
3300 ICP General Information Guide Latin America Argentina Brazil Chile Mexico 5020 IP Phone Y Y Y Y 5140 IP Appliance Y Y Y Y 5303 Conference Phone Y Y Y Y 5305 IP Office Conference Unit Y Y Y Y 5310 IP Board Room Conference Unit 5201 IP Phone Y Y Y Y Y Y Y Y 5205 IP Phone Y Y Y Y 5215 IP Phone Y Y Y Y 5220 IP Phone Y Y Y Y 5230 IP Appliance ?? 5240 IP Appliance Y Y Y Y Symbol MiNET Wireless Phone** Y Y Y Y SUPERSET 4001 Y Y Y Y SUPERSET 401
3300 ICP General Information Guide Solutions Overview In this section, examples of customer requirements illustrate 3300 ICP and Mitel Networks applications solutions for examples for the following three scenarios: • Stand-alone site • Multiple system site • Installed base Stand-alone Site The Customer Really Good Autoparts (RGA) manufactures auto parts for a Big Three car manufacturer in Detroit.
3300 ICP General Information Guide As part of the its 3300 ICP solution, RGA selects the Mitel Networks 6500 Unified Communications to enable the sales team to ensure customer satisfaction by efficiently managing voice, email, and fax messages. With a single message store, the 6500 Unified Messaging combines voice mail, email, and faxes in one inbox, which users can navigate with natural speech commands.
3300 ICP General Information Guide Multiple Site The Customer Excellent Advertising (EA) is a Park Avenue advertising firm with a reputation for innovative, advertising campaigns. In addition to its head office in New York, the company has a large branch office in San Francisco that takes care of its West Coast business. The nature of the advertising business requires that large files be transferred between EA’s East and West Coast offices. A robust corporate WAN has been put in place to support this need.
3300 ICP General Information Guide Since the full suite of MSDN features is available over IP networking, EA is able to implement a fourdigit dialing plan that allows simple and efficient cross-country calling. In addition, the company is able to take advantage of other MSDN features like calling line ID, callback, and call pickup. Since the 3300 ICP supports all of Mitel Networks’ legacy features, ARS is used to route network calls over the PSTN as a backup in the event of congestion on the corporate WAN.
3300 ICP General Information Guide Installed Base Migration The Customer Really Good Real Estate (RGRE) is a Toronto- based company that provides commercial real estate management and leasing. The business has seen steady growth in the past five years, and now management has decided to expand to Europe. The Problem Initially, RGRE will open an office in London. Management is concerned that they may have trouble managing the costs of their telecommunications infrastructure.
3300 ICP General Information Guide In order to save on costly PSTN long-distance charges, RGRE’s service provider decides to route all long-distance traffic over the corporate WAN, something which is easily accommodated by the 3300 ICP’s integrated IP Networking feature. In the Toronto office, RGRE installs a 3300 ICP, which will be connected to the 3300 ICP in London via IP Networking.
3300 ICP General Information Guide Disclaimer The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
3300 ICP General Information Guide Index 3300 ICP Components and Peripherals............................................................................................13 ACD.......................................................................................................................................................82 Alarms ..................................................................................................................................................11 Analog ....................
3300 ICP General Information Guide ISDN ................................................................................................................................................. 77 Trunks........................................................................................................................................ 75, 79 Network Guidelines ............................................................................................................................ 81 Network Services Unit.....
