MITEL COMMUNICATIONS DIRECTOR PLATFORM AND 5000 COMMUNICATIONS PLATFORM
Configuration and Administration Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Configuration and Administration Guide INTRODUCTION ....................................................................................................... 1 What’s New in This Release ................................................................................................ 1 Requirements and Conditions ............................................................................................. 2 Using a Repeater ......................................................................................
Configuration and Administration Guide Options->Active calls .....................................................................................................................21 Options->VoIP Line........................................................................................................................21 OK->Contacts ................................................................................................................................21 OK->Settings .................................
Call Forwarding ............................................................................................................................. 46 Hospitality Features....................................................................................................................... 46 Do Not Disturb ............................................................................................................................... 46 Feature Interactions ........................................................
Configuration and Administration Guide Introduction The Mitel 5610 Cordless Handset and IP DECT Stand provide Mitel Communications Director (MCD) or 5000 Communication Platform (CP) SIP call processing features on a cordless handset. The IP DECT stand supports up to eight cordless handsets. Each handset can be programmed as a separate extension on the MCD system or you can program the cordless handsets in a personal ring group to allow a group of users to answer calls to the same extension number.
Configuration and Administration Guide Requirements and Conditions An MCD system must have software MCD Release 4.0 SP1 or later to support the Mitel 5610 Cordless Handset and IP DECT stand. A 5000 CP must be equipped with v4.0 or later software. Roaming (call handoff) is not supported between IP DECT stands. Although you can register up to eight handsets with an IP DECT stand, the stand only supports up to three simultaneous calls.
About the Handset Connection Status Indicators The two semi circles in the top left corner of the handset main display indicate the connection status of the handset. The left semi-circle indicates the status of the handset registration to the stand; the right semi-circle indicates the status of the SIP connectivity to the communication platform. Black/Black: Handset is not registered with the IP DECT stand or the handset is out of range of gateway.
Configuration and Administration Guide o Contact directory (Maximum of 170 entries per stand) o Speed dial o Conferencing (3-party conference) o Call hang up – upon return to charging cradle o DTMF sending in call (RFC2833) Audio features o Mute (disable microphone) o Receiver volume control o Ring tones melodies o Ringer volume o Key sounds (click, DTMF and special tones) o Low battery & out of range audible warnings o Speakerphone o Headphone jack (2.
Related Documentation 5610 Cordless Handset and IP DECT Stand Installation Guide (part number 57011091): This guide provides instructions on how to physically connect the IP DECT stand to a Mitel IP Phone, make the required cable and power connections, and install the handset battery. RTX4002 DECT Repeater Installation Guide (part number 95100805): The RTX4002 DECT repeater is an optional unit that allows you to extend the range of your cordless DECT handset.
Configuration and Administration Guide Note: After you configure the handsets on an IP DECT Stand, ensure that you change the web configurator interface username and password, and the handset PIN codes from the default values to prevent unauthorized access. Complete Device Programming For MCD platforms, see MCD Device Programming below. For 5000 CP, see 5000 CP SIP Phone Programming on page 7.
7. You can configure the desktop phone and cordless handsets as separate extensions, or you can optionally Configure the desktop phone and 5610 Cordless Handset in a Personal Ring Group, or Configure the desktop phone and 5610 handset for Suite Services (typically, used in a hospitality environment). Configure a PRG with Call Handoff (Optional) Personal Ring Groups (PRGs) allow you to associate two or more devices for a single user under a common, prime directory number (DN).
Configuration and Administration Guide Configure Dynamic Extension Express (Optional) Dynamic Extension Express (DEE) allows you to associate two or more devices for a single user under a common main extension number. You can use DEE to “twin” a person's desktop phone and his or her 5610 Cordless Handset together. The desk phone is considered the main extension, while the cordless handset is programmed as a secondary destination.
6. Press Erase to delete the current entry (0.0.0.0). 7. Enter a static IP address for the stand. To enter periods in the address, press Options and then press Insert symbols. Press OK. Save? Appears in the display. Press Yes. 8. Select Subnet mask and press OK. Enter a Subnet mask. Press OK. Save? Appears in the display. Press Yes. 9. Press Back. You will be prompted to reset the gateway (stand). Press Yes. 10. Press Back repeatedly to return to the main display.
Configuration and Administration Guide 6. At the login screen enter the following default user name and password: User name: admin Password: admin Note: You can reset the stand to the default configuration values (including the username and password) using the RESET button on the IP DECT Stand. Press and hold the RESET button for greater than 10 seconds to reset the stand configuration to the default values. 7. You use the menu items in left frame of the web page to perform the configuration.
Account Enter the handset directory number (as programmed on the MCD system). Password Enter the User PIN code that you programmed in the “User and Device Configuration” form on the MCD for this directory number. The entry in this field must match the code that is entered in the User PIN field. If the User PIN field for this directory number is blank in the “User and Device Configuration” form then the entry in this field is irrelevant. Account Name Enter the user name assigned to this handset account.
Configuration and Administration Guide To have calls that are made to any of the accounts ring all handsets, check all the boxes: In the example below, the grid is configured such that calls to Account 1 ring Handset 1 and Handset 2.
13. Under Outgoing Identity to be used for, - Assign an account to each registered handset. If you want unique outgoing identities for outgoing calls from each handset, assign a different account number to each handset. For example, assign Handset 1 with Account 1, Handset 2 with Account 2, and so forth. - Enter the handset name that you want displayed on the called phone. - Enter the IPEI of the handset that you recorded on page 9. - Leave DND (Do Not Disturb) set to disabled.
Configuration and Administration Guide Configure Handset from the Handset Display Menu It’s recommended that you configure the handsets using the web configurator interface. Also, there are certain parameters that you can only program through the web interface. However, you can perform basic configuration of individual handsets from the handset’s display menu.
14. Using the handset dial pad, enter the settings listed in the following table. To enter spaces and special characters, press Options and then press Insert symbols. Menu Item Setting Display name Enter the user name assigned to this handset. User name Enter the handset directory number (as programmed on the MCD system). Note that you will need to change the input mode from alphabetical to numeric using the Option softkey. Account name Enter the user name assigned to this handset account.
Configuration and Administration Guide After approximately 30 seconds, the handset idle display appears. Basic handset configuration is complete. Change the Handset Display Name and PIN Code After configuring the handsets, change the default username and the default PIN code to prevent unauthorized access. Note that the handset PIN code and the web configuration password are independent of each other. If you change the handset PIN code it does not affect the web configuration password.
IP DECT Stand Configuration Notes This section describes the IP DECT Stand configuration web pages and settings: Operation->Home This web page provides IP-DECT stand information, including firmware version, MAC address, IP address, and the registration status of the handsets with the MCD. Setup->VoIP Account You can configure up to eight 5610 handsets by using the VoIP Account numbers 1 through 8.
Configuration and Administration Guide Setup->Pincode Settings This web page allows you to set the PINs for accessing the IP DECT stand (via the handset) and the external tftp account settings. Setting Description Enter the 3 to 8 digit PIN code that the user must enter on the handset to access system menus (for example, System settings).
If the user rejects the call, the call follows the CFNA (Call Forward No Answer) routing that is programmed on the MCD. If there is no Call Forward No Answer handling, the far end will continue to hear ringback until they disconnect. If you set this option to “Disable”, the IP-DECT base returns a busy signal if the called party is busy on a call. On systems with MCD 4.1 software and later, the far end hears busy immediately, or follows Call Forward Busy rerouting (if configured).
Configuration and Administration Guide Phonebook Configuration File on page 41 for details. Setup->Time Settings The IP DECT stand does not support the use of the DATE header in the SIP REGISTER message to provide the time and date information. The system requires the use of an NTP server. MCD 4.1 system software supports an internal NTP server. Use the NTP server date and time zone settings in the on the MCD to set the IP DECT Stand date and time zone.
5610 Handset Configuration Notes About the Handset Menu The 5610 handset menu provides an interface to the IP DECT stand to allow the user to control the handset capabilities. From the idle screen, there are three soft key options: Call log”, “o” (selected by pressing the OK key”), and “Options”. Options->Redial This option allows the user to redial the last number dialed. Options->Active calls Provides a list of active calls so that the user can select the desired call when more than one is active.
Configuration and Administration Guide Network Configuration Notes The following sections provide network configuration details. IP Configuration You can configure the 5610 Cordless Handset to obtain its IP address via DHCP or to use a static IP address. The IP settings can be changed from the handset menu: Settings – Internet settings, or from the web server “IP Settings” page. Name Values Description NETWORK_WAN_SETTINGS_IP 0.0.0.
DHCP The handsets can be provisioned with an IP address automatically by using DHCP. When configured, the DHCP option 66 returns an IP address or a DNS string of a TFTP server. The handsets use this DHCP feature to retrieve the address of the configuration server. Even though DHCP specifications refer to the TFTP, the handsets use the retrieved address for HTTP as well, if transport is configured for HTTP (HTTP is default method).
Configuration and Administration Guide SIP Configuration SIP Server and SIP Accounts The SIP server domain and proxy address can be configured from the handset menu: Settings – VoIP settings – Accounts. Up to eight different servers can be configured individual via the menu “Accounts”. The following can be configured via the handset: Name Values SRV_0_SIP_UA_DATA_DOMAIN String (max 32 characters) Description This parameter is used after the @ as registration server.
The web server gives access to the following additional settings: Name Values SRV_0_SIP_URI_DOMAIN_CONFIG 0 (default) SRV_0_SIP_UA_DATA_SERVER_PORT 5060 (default) Defines the listening port of the extern proxy-server / registrationserver port. Specifies the type of server.
Configuration and Administration Guide SIP server example setup from configuration file: %SRV_0_SIP_UA_DATA_DOMAIN%:"proxy.goip.dk " %SRV_0_SIP_URI_DOMAIN_CONFIG%:0 %SRV_0_SIP_UA_DATA_SERVER_PORT%:5060 %SRV_0_SIP_UA_DATA_SERVER_TYPE%:0 %SRV_0_SIP_UA_DATA_SERVER_IS_LOCAL%:1 %SRV_0_SIP_UA_DATA_REREG_TIME%:3600 %SRV_0_SIP_UA_DATA_PROXY_ADDR%:"proxy.goip.
SIP_SIP_PORT SIP_RTP_PORT SIP_RTP_PORT_RANGE SIP_RTP_PRIORITY SIP_SIP_PRIORITY SIP_STUN_KEEP_ALIVE_TIME defines in seconds how often keep-alives are sent in order to keep NAT bindings. If SIP_STUN_BINDTIME_DETERMINE is set, SIP_STUN_KEEP_ALIVE_TIME will be overruled and keep alives will be sent with a frequency of half of determined bindtime 5060 (default) Local SIP port. Port used for first UA instance. Succeeding UA’s will get succeeding ports. 5004 (default) First port used for RTP traffic.
Configuration and Administration Guide PIN Protection of Handset Menus This setting is used for adding pin code protection of the following handset menus: VoIP settings Network settings menu System settings menu Telephony Settings | VoIP line Telephony Settings |Call groups. Pin protection can be enabled and disabled individually using the configuration parameter PINCODE_PROTECTED_SETTINGS which is a bit mask field.
can be defined as: a text string of the octal representation of the IPEI, eg: %DECT_SUBS_1%:"023140003610" or a comma separated 5 bytes hex number, eg: %DECT_SUBS_1%: 0x00,0x99,0x80,0x04,0xA2 The can be retrieved from the handset MMI: Settings ->System settings -> Handset settings > Handset ID. On selected product variants it is also printed on the handset label and on the product box.
Configuration and Administration Guide Figure 2: LOCAL_HTTP_SERVER_TEMPLATE_TITLE Parameter Controls Headlines in Web Interface Automatic DST (Daylight Saving Time) adjustment DST handling can be handled manually or automatically. If manual configuration is chosen the user can change the setting from the handset MMI or it can be set in the configuration files. Automatic handling of DST allows flexible definition of the DST start and end time. Default values will enable automatic DST for North America.
Name Possible values Description DST_ENABLE 0,1,2 [DST OFF, DST ON, DST Automatic] Enables or disables the DST and automatic DST 0,1 0: Use Month, DayOfWeek, LastInMonth DST_FIXED_DAY_ENABLE (default = 2) 1: Use Fixed day. (default = 0) DST_START_MONTH 1..12 DST start month. (default=4, April) DST_START_DATE 1..31 DST start date. Not used if FixedDayEnable is set to FALSE (default=1) DST_START_TIME 0…23 DST start time. (Default=2) DST_START_DAY_OF_WEEK 1..
Configuration and Administration Guide Logs The gateway continuously logs information to an internal log buffer. This log can be viewed using the internal web server or the gateway can be configured to automatically upload the log files to the boot server. The configuration parameter VOIP_LOG_AUTO_UPLOAD can be used to control the automatic uploading of log files. Log files are named _(b).log. The first log file is marked with a ‘b’ indicating that it is a boot log.
Figure 3: Network Topology of a Typical Office Configuration Solution. Note: Optionally security can be ensured by encryption of the configuration file as well as server side authentication by username and password may be utilized. Configuration files can be encrypted with a software utility (EnDecryptFiles.exe) which implements AES-128. You must enter the handset configuration settings in a plain text based configuration file for each IP DECT Stand.
Configuration and Administration Guide Figure 4: Installation Process Using Configuration Server Figure 5: Example of Handset Configuration file on TFTP server 34
Handset Configuration File The following is an example of a fully functional configuration file <>.
Configuration and Administration Guide %USER_VOIP_LINE_PP6%:6 %USER_VOIP_LINE_PP7%:7 %USER_VOIP_LINE_PP8%:8 %DECT_SUBS_MATCH_IPEI%:1 %DECT_SUBS_1%:1,48,31,3,86 %DECT_SUBS_2%:1,48,31,3,91 %DECT_SUBS_3%:1,48,30,253,49 %DECT_SUBS_4%:1,48,30,254,25 %DECT_SUBS_5%:0,0,0,0,0 %DECT_SUBS_6%:0,0,0,0,0 %DECT_SUBS_7%:0,0,0,0,0 %DECT_SUBS_8%:0,0,0,0,0 %FWU_POLLING_ENABLE%:0 %FWU_POLLING_MODE%:0 %FWU_POLLING_PERIOD%:86400 %FWU_POLLING_TIME_HH%:3 %FWU_POLLING_TIME_MM%:0 %DST_ENABLE%:2 %DST_FIXED_DAY_ENABLE%:0 %DST_START_M
%FWD_ON_NO_ANSWER_ACT_5%:"" %FWD_ON_NO_ANSWER_DEACT_5%:"" %FWD_UNCOND_ACT_5%:"" %FWD_UNCOND_DEACT_5%:"" %FWD_ON_BUSY_ACT_6%:"" %FWD_ON_BUSY_DEACT_6%:"" %FWD_ON_NO_ANSWER_ACT_6%:"" %FWD_ON_NO_ANSWER_DEACT_6%:"" %FWD_UNCOND_ACT_6%:"" %FWD_UNCOND_DEACT_6%:"" %FWD_ON_BUSY_ACT_7%:"" %FWD_ON_BUSY_DEACT_7%:"" %FWD_ON_NO_ANSWER_ACT_7%:"" %FWD_ON_NO_ANSWER_DEACT_7%:"" %FWD_UNCOND_ACT_7%:"" %FWD_UNCOND_DEACT_7%:"" %FWD_ON_BUSY_ACT_8%:"" %FWD_ON_BUSY_DEACT_8%:"" %FWD_ON_NO_ANSWER_ACT_8%:"" %FWD_ON_NO_ANSWER_DEACT_8%:"
Configuration and Administration Guide %HANDSET_7_DND%:0 %HANDSET_8_DND%:0 %JOIN_CALLS_ALLOWED%:1 %SIP_BLACKLIST_TIMER%:300 %SIP_KEEP_ALIVE_ENABLE%:1 //---------SIP Servers--------------%SRV_0_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_1_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_2_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_3_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_4_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_5_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_6_SIP_UA_DATA_PROXY_PORT%:5060 %SRV_7_SIP_UA_DATA_PROXY_PORT%:5060 %SIP_SIP_PRIORITY%:0 %DELAYED_MEDIA_BE
%SRV_2_SIP_UA_DATA_SERVER_IS_LOCAL%:0 %SRV_2_SIP_UA_DATA_REREG_TIME%:600 %SRV_2_SIP_UA_DATA_PROXY_ADDR%:"10.112.87.127" %SRV_2_DTMF_SIGNALLING%:2 %SRV_2_SIP_UA_CODEC_PRIORITY%:0,1,2,4,255 %SRV_3_SIP_UA_DATA_DOMAIN%:"10.112.87.127" %SRV_3_SIP_URI_DOMAIN_CONFIG%:0 %SRV_3_SIP_UA_DATA_SERVER_PORT%:5060 %SRV_3_SIP_UA_DATA_SERVER_IS_LOCAL%:0 %SRV_3_SIP_UA_DATA_REREG_TIME%:600 %SRV_3_SIP_UA_DATA_PROXY_ADDR%:"10.112.87.
Configuration and Administration Guide %SUBSCR_0_SIP_UA_DATA_VOICE_MAILBOX_NAME%:"56111" //Mailbox Name %SUBSCR_0_SIP_UA_DATA_VOICE_MAILBOX_NUMBER%:"" //Mailbox number %SUBSCR_0_UA_DATA_AUTH_NAME%:"56111" //Auth User ID //%SUBSCR_0_UA_DATA_AUTH_PASS%:"**********" //Auth password //-------------Registration 2 -------------------%SUBSCR_1_SIP_UA_DATA_SIP_NAME%:"56112" //SIP name %SUBSCR_1_UA_DATA_DISP_NAME%:"Test 2" //Display name for Caller ID %SUBSCR_1_SIP_UA_DATA_SIP_NAME_ALIAS%:"Account 2" //
%SUBSCR_6_SIP_UA_DATA_VOICE_MAILBOX_NUMBER%:"" //Mailbox Number %SUBSCR_6_UA_DATA_AUTH_NAME%:"" //Auth User ID //%SUBSCR_6_UA_DATA_AUTH_PASS%:"**********" //Auth password //-------------Registration 8 -------------------%SUBSCR_7_SIP_UA_DATA_SIP_NAME%:"" //SIP name %SUBSCR_7_UA_DATA_DISP_NAME%:"" //Display name for Caller ID %SUBSCR_7_SIP_UA_DATA_SIP_NAME_ALIAS%:"Account 8" //Alias name for Phone %SUBSCR_7_SIP_UA_DATA_VOICE_MAILBOX_NAME%:"" //Mailbox Name %SUBSCR_7_SIP_UA_DATA_VOICE_MAILBOX_NU
Configuration and Administration Guide Phonebook Configuration File The names and numbers in the phonebook configuration file must be enclosed in quotation marks and separated by commas. To create a phonebook configuration file using Microsoft Excel: 1. Open the Excel application. 2. Enter the names and numbers of the phonebook entries in separate columns of the Excel workbook. For example: 3. Save the Excel file as a comma separated file (.csv). 4. Copy the phonebook.
Feature Support 5610 Handset and IP DECT Stand Features The stand provides the following functionality: Registers up to eight handsets Two line support (If Call Waiting is enabled, the user hears a beep; if disabled, the handset returns busy) Message Waiting Indication The stand provides the following call features which are recommended for use: Supervised Transfer Unsupervised Transfer Conference Conference Split Call Swap Call Waiting The stand also has the following ca
Configuration and Administration Guide IP DECT Stand LED Indicators There are four LED indicators on the rear panel of the stand: LED Status Description LAN ON Stand is connected to the LAN. OFF Stand is not connected to LAN. ON Stand is connected to MCD. OFF Stand is not connected to MCD. ON Call in progress. OFF No call in progress. ON IP DECT stand is powered on. OFF Power is not connected.
To configure a handset to receive voicemail message waiting indication: 1. Log into the IP-DECT Stand Configurator Web interface. See page 9 for instructions. 2. Access the VoIP Account of the handset. 3. Enter the directory number of the handset in the “Account Mailbox” field. 4. Enter the directory number of the voicemail auto attendant (the number that you call to connect to the voice mail service) in the “Account Mailbox Number” field. 5. Enter the IP address of the MCD in the “Registrar field”. 6.
Configuration and Administration Guide Call Forwarding (Always, Busy, No Answer) These features should not be used from the 5610 handset menu. Use the MCD call forwarding feature access codes to activate and deactivate these features. When MCD call forwarding is enabled there is no indication to the user (for example, stuttered dial tone) that is typically available on other Mitel phones. Do Not Disturb This feature should not be used from the handset.
Feature Interactions Call log If the device is part of a personal ring group or suite services, calls that are answered by other devices in the group or suite will show up as missed calls on the handset. This is a common problem with call log capabilities. If a prefix digit is required to dial internal or external calls that have been logged, then you cannot dial directly from the call log. This is a common problem with call log capabilities.
Configuration and Administration Guide Field Description Values Notes Firmware update server address Enter the DNS name or IP address of the tftp server that contains firmware update files. String (max 31 characters) or IP address Firmware path Enter the path to the directory on the tftp server that contains the firmware update files. The path may contain multiple directories. The path must start with a slash and must end with a slash. Backslashes are not allowed.
Network not available is presented to the user when the IP DECT Stand experiences some network problem. This can be due to an unplugged Ethernet cable, furthermore are most HTTP/1.1 response codes are presented to the user as a network error. Code 3: VOIP_FWU_STATUS_UNKNOWN Code 3 can indicate that the firmware file is not found on the firmware update server (HTTP/1.1 404). Code 4: Firmware files too big The firmware update file is too big.
Configuration and Administration Guide Resetting the Stand to Default Settings You can reset the stand to the default settings. This procedure clears all settings from the stand and resets them to the defaults. The web configurator interface username and password are reset back to the following: User name: admin Password: admin Resetting the stand also clears the stand’s IP address. If the stand was configured with a static IP address you will have to reprogram it.
Black/black: Handset is not registered with the IP DECT stand or the handset is out of range of gateway. If moving the handset closer to the stand does not change the semi circles to White/White, re-register the handset with the stand. White/black: Handset is within range of the stand but is not configured to receive calls. White/White: Handset is registered with the stand and configured correctly to receive calls.
Configuration and Administration Guide 52
