Specifications

Administration Tools

This section describes the tools that simplify programming, administration, management, and

maintenance tasks:

Enterprise Manager

Enterprise Manager is a management tool that provides consolidated administration of Mitel’s

product portfolio. It provides a management desktop, inventory management, configuration,

network monitoring, maintenance and diagnostics, and system administration.

Enterprise Manager includes a number of applications that provide:

• Support for up to 1,000 managed Mitel systems and up to 1,000 non-Mitel nodes.

• Network Inventory and Health Monitoring via Enterprise Manager.

• Software Management via MCD Software Installer.

• Management of a network of MCD systems via OPS Manager, the network management

tool (OPS Manager is integrated into Enterprise Manager).

• Support for Management Access Point (MAP).

• Product Management via Embedded System Management (ESM) tools. For more informa-

tion, refer to product documentation for the 3300 ICP and Customer Interaction Solutions.

• Download of audio files for Music on Hold to multiple MCD nodes via Audio File Manager.

• Report generation using Crystal Reports.

• Collection of passive voice quality statistics from IP sets and consoles in the network via

the Voice Quality Manager application. Enterprise Manager polls the MCD host platform

for voice quality statistics and exports the data to Viola Networks NetAlly RealTime via XML.

• Discovery of IP sets and certain configured UPS (compliant with SNMP).

• Discovery of applications (such as Unified Communicator Mobile).

• Alarm monitoring on managed networks via the Mitel Alarm Monitor, without having to start

the Enterprise Manager client.

• Export capability that allows you to export alarm, event, and inventory data in .csv format

to the Enterprise Manager server.

• Alarm history which includes the ability to archive alarms on the server.

• Administrator defined user groups.

• Auto discovery of MCD host platforms, SX-2000, NuPoint, teleworker IP Phones, Wireless

Access Points and data network devices.

• Single sign-on authentication based on security group settings

For more information, refer to Enterprise Manager General Information Guide.