Specifications

General Information Guide
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• Set Do Not Disturb (DND) from the Guest Services Application or the PMS for individual
rooms or suites to prevent calls from ringing guests’ phones.
• Listen to room monitor extensions on analog phones.
• Enable Call Blocking to prevent calls from being made between guest rooms.
• Restrict the types of calls that guests can make from room extensions.
• Use Message Registration to calculate the total cost of calls made from individual room
extensions.
• Print Automatic Wake-up, Room Status, and Message Registration reports.
• Access logs generated by the system during operation of the Hotel/Motel feature.
Property Management System
MCD can work independently or in conjunction with a Property Management System (PMS).
PMSs provide
• Reservation control
• Centralized accounting and billing
• Call logging
IP-enabled PMS applications can communicate directly. Applications that require a serial
interface to connect to the network can use the serial port on the 5550 IP Console or a third-party
Serial-to-IP port converter.
When guest information is changed in the PMS system, the PMS sends messages to the PBX.
Mitel supports connections to a range of PMS systems.
Clustered Hospitality
Clustered Hospitality provides hotel/motel feature functionality across MCD/3300 ICPs clusters
A cluster is comprised of a single Hospitality Gateway and one or more Hospitality
controllers.The Hospitality Gateway is the interface to the PMS and the Guest Services
Application (GSA) on the 5550 IP Console, and can also host guest room extensions.
The following figure depicts a typical clustered hospitality environment.