Specifications

MCD Software Overview
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Figure 8: Clustered Hot Desking
Mitel supports resilient Hot Desking. If both the set and user are programmed for resiliency,
then the Hot desk user will not lose service if the host controller fails. Instead, the hot desk
phone registers for call service with the secondary controller and the user remains logged in
with the current profile.
Multi-device Capability
Mitel provides a multi-device capability: instead of one phone being used by many users, each
user has multiple devices and requires a single User licence only.
External Twining offer a less costly Multi-device solution for users who require two devices, for
example a desk phone and a cell phone, without consuming a Multi-device license.
Embedded Unified Messaging
Embedded Unified Messaging (UM) enables users to receive and manage voice messages
through IMAP-enabled e-mail clients such as MS Outlook or Outlook Express. Message states
are synchronized between the e-mail client (e-mail message store) and IP phone (voice
message store). Secure connections to the IMAP server are made through TLS or STARTTLS.
Embedded UM is not compatible with Standard Unified Messaging. Only one or the other can
be enabled for a mailbox.