Specifications

General Information Guide
18
Hot Desking enables a pool of shared phones to be made available to employees instead of
assigning a dedicated phone to each employee. You can configure IP phones as hotdesk
phones without requiring System User licences.
When a user logs on to a hot desk set, the system applies the user's phone profile to the set:
phone settings such as directory numbers, COS/COR settings, display preferences, line
appearances and button programming. Once logged on, Hot Desk users can use or change
the phone features associated with their profile, such as
• Call forwarding (all types)
• Callback messages (message waiting indicator)
• Auto Answer
• Do Not Disturb (DND)
• Last Number Redial
• Timed Reminder
• Advisory Status Message
Hot Desking is supported across clustered networks: users can log on to any Hot Desk-enabled
set in the cluster. After a user logs on, the set is redirected to the user's host ICP. Figure 8
provides an example of a hot desk user in a cluster.
External Hot Desking
Hot Desking is supported on external answering points such as cellular phones, home phones,
and remote phones using a VoIP service. Mitel can also treat extensions on other manufacturers
PBX's as external hotdesk devices. After a user’s number is programmed to support External
Hot Desking, calls to the user are routed to the user’s External Hot Desk phone number.