Specifications

General Information Guide
132
Mailbox Types The following mailbox types are available:
Extension - the auto-attendant transfers a caller to the mailbox’s associated
extension. If the called party is busy or does not answer, the caller is prompted
to leave a message in the mailbox. The extension mailbox may be linked to other
mailboxes for transfer only (dual mailboxes). This permits the caller to transfer to
other mailboxes in the same department.
Message-Only - the auto-attendant does not attempt a transfer but immediately
prompts the caller to leave a message in the mailbox.
Transfer-Only - the auto-attendant transfers a caller to the mailbox’s associated
extension but does not take a message if the called party is busy or does not
answer.
Information-Only - the auto-attendant only plays the mailbox greeting; no
transfer or prompt to leave a message occurs.
Administrator - for accessing administrative functions such as greetings
recording.
Property Management
System (PMS)
A Voice Mail feature that allows the hospitality industry to connect their Hotel
PMS systems to the voice mail application via an IP interface. This IP connection
allows the PMS to notify voice mail when a user checks in or checks out. Based
on this information the voice mail system either creates or deletes a mailbox for
the guest.
Record a Call Using Voice Mail as a recorder, this feature allows a subscriber to record a live
conversation between themselves and another party.
Softkey Integration Users with Mitel phones can press softkeys instead of dialing codes to select
Mitel Express Messenger menu options. For example, to listen to message, a
user can press the Play Message softkey instead of dialing the digit 7.
Dual Mailboxes A transfer-only mailbox can be linked to the same extension as an existing
extension-type mailbox. This enables, for example, a single mailbox for a sales
department and the sales manager.
Mailbox Administration via
OPS Manager
Mailbox administration (adds, moves, changes) can be performed using OPS
Manager, a standalone application that works seamlessly with the MCD
embedded system management.
Networked Voice Mail Networked Voice Mail allows voice mail users to seamlessly send and receive
messages between all the voice mail servers on a network. This includes (but is
not limited to):
• selecting destination mailboxes using the corporate voice mail directory.
• confirmation of destination mailboxes (name or number).
• using existing voice mail features such as receipts, distribution lists, replying
to a voice mail
Networked Voice Mail supports EMEM (networked and clustered), NuPoint
Messenger, and other VPIM2-compliant mail servers (G.711 compliant), and is
compatible with Hot Desking.
Personal Contacts Personal Contacts allow users to store alternate numbers where callers can
contact them instead of leaving a message. Callers are prompted in the greeting
to press a key to have their call transferred to the alternate number—they are
never told the number. Users can program up to ten (10) Personal Contacts.
Feature Description
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